CONTACTS
0201 - Amazon.com
020101 - Mr. Justin C-NLN;
020103 - Order Department
SUBJECTS
Fedex Package Not Received Tracking Number 534540715018362 Amazon No
1603 -
1603 - ..
1604 - Summary/Objective
1605 -
160501 - Follow up ref SDS 2 0000, ref SDS 1 0000.
160502 -
160503 - Fedex reports no record receiving Samsung 55" television package for
160504 - delivery OB 130319. ref SDS 0 5K4J Amazon was notified and
160505 - investigated the order. ref SDS 0 AK4O Amazon later reported that if
160506 - shipper has not corrected the problem OB 130318, consider filing a
160507 - claim for resolution. ref SDS 0 6Z57
160508 -
160509 -
160510 -
160512 - ..
1606 -
1607 -
1608 - Background
1609 -
160901 - On 130310 1439 researched 55" televisions for c18 or new cpu c21,
160902 - ref SDS 2 DX5H, and at 2302 palced order 109-0206173-5369015 with
160903 - Amazon for Samsung UN55ES6100 55-Inch 1080p 120Hz Slim LED HDTV
160904 - (Black), weighing less than 40 pounds. ref SDS 2 C34I
160906 - ..
160907 - On 130310 1439 at 2306 received letter from Amazon confirming order
160908 - 109-0206173-5369015, ref SDS 2 376H, with estimated delivery between
160909 - Mar 14, 2013 - Mar 19, 2013. ref SDS 2 C837
160911 - ..
160912 - On 130312 1013 received letter from Amazon dated 130311 2138 PDT
160913 - reporting order 109-0206173-5369015 has shipped, ref SDS 3 G77O, with
160914 - with estimated delivery between Mar 14, 2013 - Mar 19, 2013,
160915 - ref SDS 3 NB4X, and providing Fedex tracking number 534540715018362.
160916 - ref SDS 3 NB6V
160917 -
160918 -
160920 - ..
1610 -
1611 -
1612 - Progress
1613 -
161301 - Called Fedex...
161302 -
161303 - 800 463 3339
161304 -
161306 - ..
161307 - Talked to Denise at Fedex. She said the package for Fedex tracking
161308 - number 534540715018362 has not been received by Fedex.
161310 - ..
161311 - Asked Denise for a letter confirming status.
161313 - ..
161314 - Denise said the customer and vendor can check Fedex Internet tracking
161315 - resources and see that the only thing reported is...
161316 -
161317 - Shipment information sent to FedEx
161318 -
161319 - https://www.fedex.com/fedextrack/?tracknumbers=534540715018362,&locale=en_CA&cntry_code=ca_english
161321 - ..
161322 - [...below on 130316 0922 at 0938 Amazon letter says if
161323 - shipper has not responded with satisfactory solution by
161324 - 130318. notify Amazon for further action on filing a claim.
161325 - ref SDS 0 6Z57
161326 -
161327 -
161329 - ..
1614 -
1615 -
1616 - 0926
1617 -
161701 - Called Amazon...
161702 -
161703 - 866 216 1072 O-00000706 0201
161705 - ..
161706 - Talked to Janet.
161708 - ..
161709 - Advised Janet that Fedex reports the package for tracking number
161710 - 534540715018362 has not been received by Fedex from the shipper, per
161711 - telecon with Denise above. ref SDS 0 5K4J
161713 - ..
161714 - Janet checked Amazon tracking and found the latest event says...
161715 -
161716 - Shipment has left seller facility and is in transit to
161717 - carrier - March 11, 2013 9:57:00 PM
161718 -
161719 - https://www.amazon.com/gp/css/order-history/185-4845083-3410460?ie=UTF8&*Version*=1&*entries*=0&openid.assoc_handle=usamazon&aToken=5%7CvG%2BqdQdXzrBjNgr0IJiQ6ZbZfTv5vmzbac3htBGxnzGLxNNVcdHrFkO%2BBJUlgnSuVRR5jQIloWELpEXsNXaFgkuIcRPZMJSCkgIdYMf7OjjMWMzF8Vwa4dwYM2xcRrJN17F%2B%2FOvldTNh9mcThS38OSWXXHEovVTKtkgLvouGMWH9AQpZ8aQvA8f%2FOEFLRken7s3iVM3LGuHJBoWzopvJ1I6yLl1bHUIl&openid.claimed_id=https%3A%2F%2Fwww.amazon.com%2Fap%2Fid%2Famzn1.account.AHEUCLTJF C7CPentity=https%3A%2F%2Fwww.amazon.com%2Fap%2Fid%2Famzn1.account.AHEUCLTJFC7CPFD54BITBPYISXLA&openid
161721 - ..
161722 - Janet said Amazon will send a letter to the Paul's TV and notify that
161723 - Fedex reports they have not received the shipment. She will request
161724 - report on status of delivering package to Fedex.
161726 - ..
161727 - Janet said Amazon will follow up to ensure product is delivered.
161728 -
161729 - [...below on 130316 0922 at 0938 Amazon letter says if
161730 - shipper has not responded with satisfactory solution by
161731 - 130318. notify Amazon for further action on filing a claim.
161732 - ref SDS 0 6Z57
161733 -
161734 -
161735 -
161736 -
161737 -
161739 - ..
1618 -
1619 -
1620 - 0938
1621 -
162101 - Received copy of letter from Amazon to Paul's TV saying...
162102 -
162103 - 1. Subject: A Message from Amazon Customer Service
162104 - Date: Sat, 16 Mar 2013 16:34:18 +0000
162111 - ..
162112 - 2. I'm sorry about the problem with your order. I wrote to PaulsTv
162113 - about it. In my experience, sellers reply to customer e-mails
162114 - within 2 business days of receiving the message. We hold them
162115 - to the same high customer service standards we set for
162116 - ourselves. Before I take any action on the order, I want to
162117 - give PaulsTv a chance to resolve this.
162119 - ..
162120 - 3. If you haven't heard back from the seller by 03/18/2013, you
162121 - may qualify to submit an A-to-z Guarantee claim. More
162122 - information and a link to file a claim is available here:
162123 -
162124 - http://www.amazon.com/a-to-z-guarantee
162126 - ..
162127 - Amazon proposed follow up 130318 is timely response to inquiry and
162128 - reporting that Fedex has not received the shipment, per above.
162129 - ref SDS 0 AK4O
162130 -
162131 - [On 130319 1119 Amazon filed claim to resolve failure of
162132 - Pauls TV to deliver Samsung 55" television. ref SDS 4 K24H
162134 - ..
162135 - [On 130322 1207 Lyndon with Pauls TV called and proposed
162136 - shipping Samsung 55" television with delivery OB 130326;
162137 - agreed to proposal and will execute Samsung claim release
162138 - on receipt of unit. ref SDS 5 X56N
162140 - ..
162141 - [On 130326 1338 at 2139 letter notifies Kay that A-to-Z
162142 - claim she filed today on Amazon order 109-0206173-5369015
162143 - was resolved, and thank Kay for excellent customer service.
162144 - ref SDS 6 0R4K
162146 - ..
162147 - Janet's letter from Amazon continues...
162148 -
162149 - 4. We hope to see you again soon.
162151 - ..
162152 - 5. Best regards,
162153 - Janet D.
162154 -
162156 - ..
162157 - 6. Did I solve your problem?
162159 - ..
162160 - 7. If yes, please click here:
162161 -
162162 - http://www.amazon.com/gp/help/survey?p=AR9VQ9WPA4YC5&k=hy&ref_=cscem_hmdyes_pt_1
162164 - ..
162165 - 8. If no, please click here:
162166 -
162167 - http://www.amazon.com/gp/help/survey?p=AR9VQ9WPA4YC5&k=hn&ref_=cscem_hmdno_pt_1
162169 - ..
162170 - 9. Your feedback is helping us build Earth's Most Customer-Centric
162171 - Company.
162173 - ..
162174 - 10. Thank you.
162175 - Amazon.com
162176 -
162178 - ..
1622 -
1623 -
1624 - 1039
1625 -
162501 - Received another letter from Amazon saying...
162502 -
162503 - 1. Subject: Your e-mail to PaulsTv
162504 - Date: Sat, 16 Mar 2013 16:51:58 +0000
162508 - ..
162509 - 2. Here is a copy of the e-mail that you sent to PaulsTv.
162511 - ..
162512 - 3. Order ID 109-0206173-5369015:
162513 -
162514 - 1 of Samsung UN55ES6100 55-Inch 1080p 120Hz Slim
162515 - LED HDTV (Black) [ASIN: B007B9PP1C]
162516 -
162517 - ------------- Begin Amazon message to Pauls TV---------
162519 - ..
162520 - 1. Hello,
162522 - ..
162523 - 2. We've been contacted by a customer regarding the order
162524 - identified below.
162526 - ..
162527 - 3. Order#: 109-0206173-5369015
162528 - Item: Samsung UN55ES6100 55-Inch 1080p 120Hz Slim LED HDTV (Black)
162529 - Reason: Where's My Stuff ?
162531 - ..
162532 - 4. Details: The tracking information provided states that Shipment
162533 - has left seller facility and is in transit to carrier .
162534 - Customer called fed ex and they told him that the fed ex hasn't
162535 - gotten the package. Please research the issue and send a status
162536 - update to the customer.
162538 - ..
162539 - 5. To respond to this customer, please reply to this e-mail or
162540 - visit your seller account at the following link:
162541 -
162542 - https://sellercentral.amazon.com/gp/communication-manager/inbox.html
162544 - ..
162545 - 6. Sincerely,
162546 -
162548 - ..
162549 - Customer Service Department
162550 - Amazon.com
162551 -
162552 - http://www.amazon.com
162553 -
162554 - ------------- End Amazon message to Pauls TV-------------
162556 - ..
162557 - 7. For Your Information: To help arbitrate disputes and preserve
162558 - trust and safety, we retain all messages buyers and sellers
162559 - send through Amazon.com for two years. This includes your
162560 - response to the message above. Amazon.com uses filtering
162561 - technology to protect buyers and sellers from possible fraud.
162562 - Messages that fail this filtering will not be transmitted.
162564 - ..
162565 - 8. We want you to buy with confidence anytime you purchase
162566 - products on Amazon.com. Learn more about Safe Online Shopping
162567 - and our safe buying guarantee
162568 -
162569 - http://www.amazon.com/gp/help/customer/display.html?nodeId=10412241
162570 -
162571 - http://www.amazon.com/gp/help/customer/display.html?nodeId=537868
162572 -
162574 - ..
1626 -
1627 -
1628 - 1050
1629 -
162901 - Received letter from Pauls TV saying...
162902 -
162903 - 1. Subject: [Amazon #8564]: An inquiry from one of our customers
162904 - Date: Sat, 16 Mar 2013 17:00:17 +0000
162908 - ..
162909 - 2. Rod Welch - Amazon Marketplace,
162911 - ..
162912 - 3. Thank you for contacting us. This is an automated response
162913 - confirming the receipt of your inquiry. Please allow up to 24
162914 - hours for us to reply to your inquiry. We will reply to
162915 - e-mails in the order they are received. If for any reason you
162916 - need to contact us directly you may call us at (619)324-9673.
162917 - We also have a text messaging service available for your
162918 - convenience. If you would like you can text us at the same
162919 - number.
162921 - ..
162922 - 4. Ticket ID: *[#8564]
162923 - Subject: *An inquiry from one of our customers
162924 - Department: *Amazon
162925 - Type: *Amazon Question
162926 - Status: *Open
162927 - Priority: *Normal
162929 - ..
162930 - 5. Kind regards,
162932 - ..
162933 - 6. Shawn Simon
162934 - Customer Service Manager
162935 -
162937 - ..
162938 - 7. Please allow at least 24 hours before replying to this e-mail.
162939 - Our customer service agents will reply to all e-mails in the
162940 - order received. Reply's prior to 24 hours will reset your
162941 - position in the queue and prolong a reply. Thank you for your
162942 - understanding.
162944 - ..
162945 - For Your Information: To help arbitrate disputes and preserve
162946 - trust and safety, we retain all messages buyers and sellers
162947 - send through Amazon.com for two years. This includes your
162948 - response to the message above. Amazon.com uses filtering
162949 - technology to protect buyers and sellers from possible fraud.
162950 - Messages that fail this filtering will not be transmitted.*
162952 - ..
162953 - 8. We want you to buy with confidence anytime you purchase
162954 - products on Amazon.com. Learn more about Safe Online Shopping
162955 - and our safe buying guarantee
162956 -
162957 - (http://www.amazon.com/gp/help/customer/display.html?nodeId=10412241)
162958 -
162959 - (http://www.amazon.com/gp/help/customer/display.html?nodeId=537868).
162960 -
162961 -
162962 -
162963 -
162964 -
162965 -
162966 -
162967 -
162968 -
1630 -
Distribution. . . . See "CONTACTS"