CONTACTS
SUBJECTS
Welchco.com Internet Domain Name Register Extend from 130318 Paid $1
3103 -
3103 - ..
3104 - Summary/Objective
3105 -
310501 - Follow up ref SDS 5 0000. ref SDS 3 0000.
310502 -
310503 -
310504 -
310505 -
310506 -
310508 - ..
3106 -
3107 -
3108 - Progress
3109 -
310901 - On 080319 purchased domain name for 5 years. ref SDS 1 8D5I
310902 -
310903 - On 101008 purchased additional support for welchco.com. ref SDS 2 TG6P
310905 - ..
310906 - On 120825 Network Solutions notified domain renewal due on 130315.
310907 - ref SDS 3 RI8K
310909 - ..
310910 - On 130114 received another notice from Network Solutions to renew
310911 - registration for welchco.com domain name. ref SDS 4 TG8O
310912 - Must renew payment for welchco.com domain name another 5 years.
310914 - ..
310915 - On 130304 called Network Solutions and talked to Sarah ref SDS 5 J54J;
310916 - Network Solutions offered to register welchco.com domain name another
310917 - 5 years in the amount of $100. ref SDS 5 YU6F Sarah planned to call
310918 - on 130306 to complete the transaction. ref SDS 5 UZ4H
310920 - ..
310921 - Today, Sarah did not call, but received letter from Network Solutions
310922 - in which Sarah says...
310923 -
310924 - 1. Subject: Network Solutions - Phone Handling Opinion Needed
310925 - Date: Wed, 6 Mar 2013 12:21:49 -0600 PST
310928 -
310929 - http://surveys.echosurvey.com/networksolutions/images/networksolutions.png
310931 - ..
310932 - 2. Dear Rod Welch,
310934 - ..
310935 - 3. On 03/04/2013, I personally spoke to you regarding your
310936 - account, product and/or services. As part of Network
310937 - Solution?s commitment to excellence, I want to make sure that I
310938 - met your needs during our conversation. Would you please take
310939 - a minute to answer a few questions to let me know how I did?
310940 -
310941 - http://surveys.echosurvey.com/networksolutions/survey.taf?survey_id=104&user_id=19209D36-376C-4A1F-9475-7A8786F3185A
310943 - ..
310944 - Sarah's letter today conflicts with her report that Network Solutions
310945 - cannot send letters to customers that explain and confirm conversation
310946 - on work plans for this account, reported in telecon wtih Sarah on
310947 - 130304 1348. ref SDS 5 AG6L
310949 - ..
310950 - [On 130307 1605 Sarah at Network Solutions did not call
310951 - back; called and talked to Andrew - he will send an email
310952 - to Sarah asking her to complete Network Solutions' work
310953 - plan for extending welchco.com domain name registration
310954 - another 5 years set out in Network Solution's Service
310955 - Request 1-655448569, as prepared by Sarah. ref SDS 6 YR39
310957 - ..
310958 - Sarah's letter for Network Solutions continues...
310959 -
310960 - 4. To respond to our survey, please click on the web address
310961 - above. If that does not work, please cut and paste the entire
310962 - web address into the address field of your browser.
310964 - ..
310965 - 5. NOTE: Please respond within three days so that you can provide
310966 - timely feedback to me. After 3 days, this invitation will
310967 - expire.
310969 - ..
310970 - Network Solutions asking for "timely feedback" shows understanding
310971 - that time is of the essence in this transaction Service Request
310972 - 1-655448569, which Sarah initiated on 130304 1348. ref SDS 5 J54J
310974 - ..
310975 - Sarah's letter for Network Solutions continues...
310976 -
310977 - 6. Thank you for your help!
310979 - ..
310980 - 7. Sarah
310981 - Customer Support Specialist
310983 - ..
310984 - 8. An important note from the survey vendor
310986 - ..
310987 - 9. PLEASE DO NOT REPLY TO THIS EMAIL
310989 - ..
310990 - Network Solutions failure to accept email reply from the customer
310991 - conflicts with implied covenant of fair dealing in transactions
310992 - involving email notice demanding timely payment of money and which
310993 - fail to accept reciprocal notice through the same email channel of
310994 - progress carrying out any such obligations, and in turn notifying of
310995 - error and omissions in vendor's initial notice.
310997 - ..
310998 - Sarah's letter for Network Solutions continues...
310999 -
311000 - 10. Network Solutions, as the party who controls the data collected
311001 - in this survey, may use your responses together with existing
311002 - data it has about you to ensure its products and services meet
311003 - your needs. Network Solutions will treat data collected from
311004 - you in accordance with our privacy policy. To review this
311005 - privacy policy, please visit our website using the link below:
311006 -
311007 - http://www.networksolutions.com/legal/privacy-policy.jsp
311009 - ..
311010 - 11. If you want to be excluded from future surveys and survey
311011 - correspondence, please click below:
311012 -
311013 - http://surveys.echosurvey.com/networksolutions/opt_out.taf?id=19209D36-3
311014 -
311015 -
311017 - ..
311018 - Sent a letter to Network Solutions saying...
311019 -
311020 - 1. Subject: Re: Network Solutions - Phone Handling Opinion Needed
311021 - Date: Wed, 06 Mar 2013 13:11:37 -0800
311028 - ..
311029 - 2. Thanks for your letter today shown below referencing service
311030 - request 1-655448569.
311032 - ..
311033 - 3. My records show you committed to call today for finalizing my
311034 - domain name registration another 5 years from 130314 to 180313.
311036 - ..
311037 - 4. After you call later today to complete this transaction,
311038 - response to your quality control survey can be performed.
311040 - ..
311041 - [On 130307 1605 Sarah at Network Solutions did not call
311042 - back; called and talked to Andrew - he will send an email
311043 - to Sarah asking her to complete Network Solutions' work
311044 - plan for extending welchco.com domain name registration
311045 - another 5 years set out in Network Solution's Service
311046 - Request 1-655448569, as prepared by Sarah. ref SDS 6 YR39
311047 -
311053 -
311054 -
311055 -
311056 -
311057 -
311058 -
311059 -
3111 -