CONTACTS
SUBJECTS
AT&T Notify Charges $65.34 Erroneous Letter Suspend 130120 Account 21
2603 -
2603 - ..
2604 - Summary/Objective
2605 -
260501 - Follow up ref SDS 35 0000. ref SDS 28 0000.
260502 -
260503 -
260504 -
260505 -
260506 -
260507 -
260509 - ..
2606 -
2607 -
2608 - Background
2609 -
260901 - On 120910 purchased Samsung Galaxy S3 cell phone from AT&T.
260902 - ref SDS 28 1T4G
260904 - ..
260905 - On 120911 received Samsung Falaxy S3 cell phone. ref SDS 30 01F4
260907 - ..
260908 - On 130120 notified AT&T account is suspended because lost cell phone
260909 - so no longer need telephone services. ref SDS 35 9T4L
260911 - ..
260912 - On 130219 0950 received erroneous notice of billing for AT&T cell
260913 - phone services. ref SDS 36 H65X
260915 - ..
260916 - On 130219 0950 at 1008 letter notifies AT&T that billing conflicts
260917 - with the record suspending the account on 130120. ref SDS 36 PRXQ
260918 -
260920 - ..
2610 -
2611 -
2612 - Progress
2613 -
261301 - Today received letter from AT&T saying...
261302 -
261303 - 1. Subject: To be read and opened only by RODNEY WELCH
261304 - Date: Tue, 5 Mar 2013 13:23:15 -0600
261308 - ..
261309 - 2. Past Due Amount: $65.34
261310 - Total Amount Due: $65.34
261311 - Account Number: 436098952929
261312 - Date: 02/12/13
261313 -
261314 - [...below on 130305 at 1413 AT&T notified that billings on
261315 - this account are erroneous and conflict with the record on
261316 - 130120 suspending all activity on the account. ref SDS 0
261317 - ZI9I
261319 - ..
261320 - [On 130316 1243 received another erroneous billing from
261321 - AT&T, ref SDS 37 VC4S, and submitted letter again notifying
261322 - no payment due. ref SDS 37 6B3J
261323 -
261328 - ..
261329 - 4. Thank you for being a valued AT&T Wireless customer! We
261330 - appreciate your business. You can pay your most recent bill by
261331 - logging into
261332 -
261333 - https://www.att.com
261334 -
261335 - ... and selecting the make a payment button, or through our
261336 - Interactive Voice Response system by calling 800-331-0500 or
261337 - *PAY from your wireless device. For future bills, take the
261338 - hassle out of mailing checks every month by enrolling in
261339 - AutoPay. AutoPay provides you:
261341 - ..
261342 - Peace of Mind - no more worries about writing checks or late
261343 - payments.
261345 - ..
261346 - Convenience - bill is paid on time even if you are traveling or
261347 - life gets hectic.
261349 - ..
261350 - 5. You can enroll in AutoPay, view your bills online, and sign up for paperless billing by logging
261351 - into
261352 -
261353 - https://www.att.com.
261355 - ..
261356 - 6. Thank you for choosing AT&T for your Wireless service!
261358 - ..
261359 - 7. AT&T
261361 - ..
261362 - 8. CONTACT US
261363 -
261364 - AT&T Support - quick & easy support is available 24/7.
261365 -
261366 - http://att.com/esupport/index.jsp
261368 - ..
261369 - 9. Find us on Facebook:
261370 -
261371 - http://www.facebook.com/ATT
261373 - ..
261374 - 10. Talk to us on twitter:
261375 -
261376 - http://www.twitter.com/ATTCustomerCare
261378 - ..
261379 - 11. AT&T Community:
261380 -
261381 - http://att.com/forums
261383 - ..
261384 - 12. ONLINE INFORMATION
261385 -
261386 - AT&T Community
261387 -
261388 - http://att.com/forums
261390 - ..
261391 - 13. Auto Pay
261392 -
261393 - https://www.wireless.att.com/pmt/setupRecurringPayment.do
261395 - ..
261396 - 14. Paperless Billing
261397 -
261398 - https://www.wireless.att.com/olam/loginAction.olamexecutepId=PassThru_Paperless_Bill_Marquee
261400 - ..
261401 - 15. AT&T Device Tutorial
261402 -
261403 - http://www.wireless.att.com/support/interactive-tutorials.do?source=EAAMO86150000000E
261405 - ..
261406 - 16. Moving Soon?
261407 -
261408 - Stay connected with AT&T. Visit us online at
261409 -
261410 - http://att.com/move.
261412 - ..
261413 - 17. AT&T Online Services
261414 -
261415 - Get more time to do what you want.
261416 -
261417 -
261418 - http://www.att.com/simplify/?wtSlotClick=1-004QDT-0-1&WT.svl=calltoaction
261420 - ..
261421 - 18. PLEASE DO NOT REPLY TO THIS MESSAGE
261422 -
261423 - All replies are automatically deleted. For questions regarding
261424 - this message, refer to the contact information listed above.
261426 - ..
261427 - AT&T's decision to automatically delete replies to erroneous and
261428 - fraudulent notice of payment due which conflicts with implied covenant
261429 - of fair dealing that requires reciprocity for timely, accurate
261430 - communications. Accordingly, if AT&T chooses to ignore customer
261431 - notice of erroneous billings, AT&T bears responsibility for failure to
261432 - receive timely notice submitted to AT&T, as shown below. ref SDS 0
261433 - OH8G
261435 - ..
261436 - AT&T's letter continues...
261437 -
261438 - 19. 2013 AT&T Intellectual Property -
261439 -
261440 - http://att.com/Trademark-Copyright-Privacy-Policy
261442 - ..
261443 - 20. All rights reserved. AT&T, the AT&T logo and all other AT&T
261444 - marks contained herein are trademarks of AT&T Intellectual
261445 - Property and/or AT&T affiliated companies. All other marks
261446 - contained herein are the property of their respective owners.
261447 - Privacy Policy -
261448 -
261449 - http://att.com/privacy
261451 - ..
261452 - 21. CPAY_C008ET
261453 -
261454 -
261455 -
261457 - ..
2615 -
2616 -
2617 - 1413
2618 -
261801 - Submitted another notice AT&T saying...
261802 -
261803 - 1. Subject: Re: To be read and opened only by RODNEY WELCH - Account 436098952929 Suspended 20 Jan 2013
261804 - Date: Tue, 05 Mar 2013 14:16:51 -0800
261808 - ..
261809 - 2. AT&T billing in the amount of $65.34 [...received today in a
261810 - letter from AT&T, shown above, ref SDS 0 VC4S...], conflicts
261811 - with the record suspending all activity on this account entered
261812 - by Jilisa, shown on 130120. ref SDS 35 9T4L
261814 - ..
261815 - 3. Accordingly, no payment is owed to AT&T on account
261816 - 436098952929.
261818 - ..
261819 - This letter aligns with prior notice to AT&T that no payment is owed
261820 - for erroneous billing on suspended account sent previously on 130219
261821 - 0950. ref SDS 36 PRXQ
261822 -
261823 - [On 130316 1243 received another erroneous billing from
261824 - AT&T, ref SDS 37 VC4S, and submitted letter again notifying
261825 - no payment due. ref SDS 37 6B3J
261826 -
261834 -
261835 -
261836 -
261837 -
261838 -
261839 -
261840 -
261841 -
261842 -
2619 -