CONTACTS
SUBJECTS
Cell Phone Trish AT&T Did Not Call Post Credit $148 Resolve Pending 04
2003 -
2003 - ..
2004 - Summary/Objective
2005 -
200501 - Follow up ref SDS 4 0000. ref SDS 2 0000.
200502 -
200503 -
200504 -
200505 -
200506 -
200508 - ..
2006 -
2007 -
2008 - Progress
2009 -
200901 - Talked to Tana.
200902 -
200903 - Received transaction code................... 3038929
200905 - ..
200906 - Explained letter received from Wells Fargo saying...
200907 -
200908 - 1. Subject: Wells Fargo Bill Pay: eBill Payment Due Reminder
200909 - Date: Sat, 22 Sep 2012 20:52:36 GMT
200913 - ..
200914 - 2. Payment is due on the following electronic bills (eBills):
200916 - ..
200917 - 3. Payee Name (Nickname) Current Balance Minimum Amount Due Due Date
200918 - --------------------- --------------- ------------------ ----------
200919 - AT&T MOBILITY $99.76 $99.76 10/02/2012
200921 - ..
200922 - 4. To make a payment, please sign on at
200923 -
200924 - https://www.wellsfargo.com
200925 -
200926 - ...and go to Bill Pay. Then schedule your payment on the Bill
200927 - Pay Overview screen.
200929 - ..
200930 - 5. If you have questions about a bill, please contact your payee
200931 - directly.
200933 - ..
200934 - 6. If you have questions about your Bill Pay service, we are
200935 - available 24 hours a day, 7 days a week. Call Wells Fargo
200936 - Online Customer Service at 1-800-956-4442 or sign on at
200937 -
200938 - https://www.wellsfargo.com/questions
200939 -
200940 - ...to send a secure email.
200942 - ..
200943 - 7. To unsubscribe from this notification:
200944 -
200945 - 1. Sign on at
200946 -
200947 - https://www.wellsfargo.com
200948 -
200949 - and go to Bill Pay.
200951 - ..
200952 - 2. On the Bill Pay Overview screen, click on the name of this
200953 - payee.
200955 - ..
200956 - 3. Click the Edit link to the right of Notifications on the
200957 - Payee Details screen.
200959 - ..
200960 - 4. Uncheck the box next to "Remind me when a payment is due."
200961 - and click Save.
200962 -
200964 - ..
200965 - 8. Please do not reply to this automated email. To send a secure
200966 - email, sign on at
200967 -
200968 - https://www.wellsfargo.com/questions.
200969 -
200971 - ..
200972 - Explained letter received from AT&T on the transaction, and response
200973 - notifying AT&T of errors failing to perform pending actions.
200975 - ..
200976 - Tana asked what went wrong?
200978 - ..
200979 - Explained that Wells Fargo's letter is incorrect showing the customer
200980 - owes AT&T $99.76, shown above. ref SDS 0 466O
200982 - ..
200983 - On 120910 Trish Jones with AT&T sold a cell phone on cash payment of
200984 - $248.11, and agreed to issue credit of $148. 120910 1104, ref SDS 2
200985 - 1T4G Trish said on 120910 that the customer would have a credit for 3
200986 - months, and that she would call on 120913 to notify customer that
200987 - credit of $148 was posted, and to assist in activating the cell phone.
200988 - ref SDS 2 TQ8G and, ref SDS 2 EZ7V
200990 - ..
200991 - On 120913 Trish failed to call. Follow up call with AT&T set new work
200992 - plan for Elise, a supervisor, to call on 120919 to notify customer
200993 - that $148 credit was posted to the account. 120913 1315, ref SDS 4
200994 - P54H
200996 - ..
200997 - Tana said she will file a claim with the Wells Fargo ebill department
200998 - rejecting AT&T charges in in the Wells Fargo letter on 120922, and
200999 - shown in this record above. ref SDS 0 696F
201001 - ..
201002 - Tana said she has filed the claim, and issued a letter confirming
201003 - claim #3038929 will be processed by Wells Fargo.
201005 - ..
201006 - Tana helped the customer navigate to Wells Farog letter filed under
201007 - "Unreviewed Notices" in the online Bill Pay department, and saying...
201008 -
201009 - 1. Wells Fargo Bank
201011 - ..
201012 - 2. Subject: Bill Pay: Inquiry Received (Case # 3038929)
201014 - ..
201015 - 3. Date: 09/23/2012
201017 - ..
201018 - 4. Dear RODNEY WELCH:
201020 - ..
201021 - 5. Thank you for sending your inquiry.
201023 - ..
201024 - 6. We have received your inquiry regarding this electronic bill (eBill):
201026 - ..
201027 - 7. Payee Name:
201028 - Payee Nickname: AT&T MOBILITY
201030 - ..
201031 - 8. Bill Reference Number: 20120921020839810586
201033 - ..
201034 - 9. Your Case Number: 3038929
201036 - ..
201037 - 10. We welcome the opportunity to address your concerns, and we're
201038 - working with AT&T Mobility (AT&T MOBILITY) to resolve the
201039 - issue. We will keep you posted on the status and notify you as
201040 - soon as the issue is resolved. We will send our response to
201041 - this Bill Pay Notices inbox because we do not consider regular
201042 - email, which is not encrypted, to be a secure way to send your
201043 - confidential account information.
201045 - ..
201046 - 11. If you have questions, we are available 24 hours a day, 7 days
201047 - a week, at 1- 00-956-4442 or by secure email.
201049 - ..
201050 - 12. Sincerely,
201051 -
201053 - ..
201054 - 13. Wells Fargo Online Customer Service
201055 -
201057 - ..
201058 - Tana asked if there are any further issues to resolve on this matter.
201060 - ..
201061 - Explained failure of AT&T ebills to display, and that Wells Fargo said
201062 - in a call a week ago that customers have to resolved problems between
201063 - AT&T and Wells Fargo ebill, with AT&T rather than with Wells Fargo.
201065 - ..
201066 - Tana investigated. She said that AT&T's ebill now displays.
201068 - ..
201069 - Further investigation showed AT&T's ebill now shows...
201071 - ..
201072 - Tana noticed that instead of charging $55 per month for cell phone,
201073 - data and taxes, AT&T is charging $62 per month. Review of AT&T
201074 - billing shows a charge of $7 for mobile insurance premium.
201076 - ..
201077 - Tana will notify Wells Fargo ebill department that further error in
201078 - AT&T billing charging $7 for insurance conflicts with agreement with
201079 - AT&T expressly rejecting insurance, shown on 120910 1104. ref SDS 2
201080 - 5V6I
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2011 -