CONTACTS
SUBJECTS
AT&T HTC Freestyle Product DEPHCI000024 Replacement Cell Phone Fail 04
2803 -
2803 - ..
2804 - Summary/Objective
2805 -
280501 - Follow up ref SDS 5 0000. ref SDS 4 0000.
280502 -
280503 -
280504 -
280506 - ..
2806 -
2807 -
2808 - Background
2809 -
280901 - AT&T HTC Freestyle cell phone purchased on 110910 1352. ref SDS 1 S445
280902 -
280903 - The phone repeatedly failed to maintain service, so it was replaced a
280904 - few weeks later on 111027 1248. ref SDS 2 KV5H
280906 - ..
280907 - Replacement cell phone continued to have problems going off line.
280908 - Took phone to AT&T at Sunvalley Mall in Concord on Willow Pass Road,
280909 - where phone was originally purchased. Salesman verified phone was not
280910 - functioning correctly. Salesman recommended taking phone to AT&T
280911 - device service center on North Broadway again.
280913 - ..
280914 - Cell phone was again replaced for 2nd time, following up prior work on
280915 - 111027 1248. ref SDS 2 KV5H
280917 - ..
280918 - Yesterday Malik said that he installed a new battery, and he upgraded
280919 - the software, so hopes new replacement cell phone will function
280920 - correctly now, reported on 120829 1438. ref SDS 3 Q66N
280922 - ..
280923 - On 120906 0923 visited AT&T Device Service Center in Walnut Creek.
280924 - Mario said to call the Care Center about upgrading
280925 - the cell phone.
280926 -
280927 -
280928 -
280929 -
280931 - ..
2810 -
2811 -
2812 - Progress
2813 -
281301 - Have not received response to letter from Mario at AT&T submitted on
281302 - 120906 0923. ref SDS 5 014W
281304 - ..
281305 - Today, sent another letter to Mario saying...
281306 -
281307 - 1. Subject: Re: 9.6.2012 Transaction
281308 - Date: Fri, 07 Sep 2012 18:22:58 -0700
281316 - ..
281317 - 2. Your letter yesterday on 120906, said to call customer car, but
281318 - did not provide a phone number. [...reported on 120906 0923.
281319 - ref SDS 5 G26F...]. My letter to AT&T, later in the afternoon,
281320 - asked for the number to call [...further shown on 120906 0923.
281321 - ref SDS 5 059T...]. Since I did not get a number, today
281322 - searched the Internet for AT&T Customer Care and found several
281323 - numbers [...reported on 120906 0923. ref SDS 5 JH6H...].
281325 - ..
281326 - 3. AT&T's representative at Customer Care said it was the wrong
281327 - department, and transferred the call. Was on hold for an hour,
281328 - and could not talk to anyone.
281330 - ..
281331 - 4. Please let me know how to contact the folks at AT&T who can
281332 - complete this transaction.
281334 - ..
281335 - 5. Also need the AT&T record on your test yesterday finding my
281336 - cell phone suddenly failed. [...actually reported on 120905
281337 - 1149. ref SDS 4 V45F...], and requested in letter to AT&T on
281338 - 120906 0923. ref SDS 5 059W...].
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2814 -