CONTACTS
SUBJECTS
American Standard Issues New Warranty Order #200573933 Replace Defec
3003 -
3003 - ..
3004 - Summary/Objective
3005 -
300501 - Follow up ref SDS 13 0000. ref SDS 11 0000.
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300504 -
300505 -
300507 - ..
3006 -
3007 -
3008 - Background
3009 -
300901 - On 120706 1326 toilet flush problem reported. ref SDS 2 4J5I
300902 -
300903 - On 120708 investigated venting issue, ref SDS 3 OT80, including
300904 - meeting with Eric in Plumbing Department at Home Depot. ref SDS 3 DL5L
300906 - ..
300907 - On 120709 2042 letter from American Standard submitted product specs,
300908 - and explained trouble shooting procedures. ref SDS 4 SA7G
300910 - ..
300911 - On 120709 2042 at 2203 notified American Standard that failure of
300912 - model 4021 is most likely product defect. 120709 2042, ref SDS 4 VE6Y
300914 - ..
300915 - On 120710 1549 American Standard seemed to offer replacement toilet to
300916 - correct product defect in AS model 421. ref SDS 6 OU4X
300918 - ..
300919 - On 120712 0909 submitted letter to American Standard asking Tina to
300920 - facilitate replacing defective toilet bowl. ref SDS 7 XV4K
300922 - ..
300923 - On 120712 0909 at 1320 American Standard confirms agreement to replace
300924 - toilet bowl that corrects siphoning defect, and requests product specs
300925 - that match water tank. ref SDS 7 1E5F
300927 - ..
300928 - On 120714 1117 notified American Standard to replace toilet bowl with
300929 - unit measuring 13" high, round and white. 120714 1117, ref SDS 9 DP4N
300931 - ..
300932 - On 120716 0830 letter from Tina advises American Standards does not
300933 - manufacture toilet bowl 13", and requests another measurement.
300934 - ref SDS 10 DP4N
300936 - ..
300937 - On 120716 0830 at 0840 letter to Tina advises American Standards that
300938 - correct hight of toilet bowl is 15" high, and is round, and finish is
300939 - white. ref SDS 10 9S4N; further called Kathy and verified shape is
300940 - round. ref SDS 10 S48G
300942 - ..
300943 - On 120717 0600 Kathy received letter from American Standard ordering
300944 - replacement of defective toilet bowl with confirmation #200569049.
300945 - ref SDS 11 DP4N
300947 - ..
300948 - On 120725 0700 at 1207 Kathy received seat delivered by American
300949 - Standard as part of order to replace toilet bowl. ref SDS 12 NK6J
300951 - ..
300952 - On 120726 2241 notified American Standard toilet bowl not received;
300953 - ask for Fedex tracking number. ref SDS 13 DP4N
300955 - ..
300956 - On 120727 0840 American Standard notified new warranty order issued to
300957 - ship replacement toilet bowl model 4021; corrects shipping only toilet
300958 - seat received 120725. ref SDS 0 DP4N
300959 -
300960 -
300962 - ..
3010 -
3011 -
3012 - Progress
3013 -
301301 - Received letter from American Standard saying...
301302 -
301303 - 1. Subject: RE: Toilet Bowl American Standard Warranty Order 200569049
301304 - Date: Fri, 27 Jul 2012 10:18:06 -0400
301311 - ..
301312 - 2. We are not sure why a toilet seat was shipped when the order
301313 - was placed for a new bowl. We have replaced the order for the
301314 - new bowl to be shipped out. Your new confirmation number is
301315 - 200573933. [...responds to letter notifying American Standard
301316 - received only toilet seat on prior order 200569049 received on
301317 - 120717 0600, ref SDS 11 DP4N, and requesting corrective action
301318 - to replace defective toilet bowl AS model 4021, reported on
301319 - 120726 2241. ref SDS 13 DP4N...].
301321 - ..
301322 - 3. Thank you for contacting us,
301323 -
301324 - Tina
301326 - ..
301327 - 4. American Standard Brands,
301328 - Technical Customer Service
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