CONTACTS
SUBJECTS
American Standard Offers Complimentary Toilet Model 4021 Replace Def
1603 -
1603 - ..
1604 - Summary/Objective
1605 -
160501 - Follow up ref SDS 4 0000. ref SDS 3 0000.
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160503 -
160504 -
160505 -
160507 - ..
1606 -
1607 -
1608 - Background
1609 -
160901 - On 120706 1326 toilet flush problem reported. ref SDS 2 4J5I
160902 -
160903 - On 120708 investigated venting issue, ref SDS 3 OT80, including
160904 - meeting with Eric in Plumbing Department at Home Depot. ref SDS 3 DL5L
160906 - ..
160907 - On 120709 2042 letter from American Standard submitted product specs,
160908 - and explained trouble shooting procedures. ref SDS 4 SA7G
160910 - ..
160911 - On 120709 2042 at 2203 notified American Standard that failure of
160912 - model 4021 is most likely product defect. 120709 2042, ref SDS 4 VE6Y
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160916 - ..
1610 -
1611 -
1612 - Progress
1613 -
161301 - Today, received letter from American Standard saying...
161302 -
161303 - 1. Subject: RE: Customer Service Form Submission American Standard Ref #564989
161304 - Date: Tue, 10 Jul 2012 15:28:13 -0400
161311 - ..
161312 - 2. No, the only time that we have heard of instances of this is
161313 - when the refill tube from the water control is no longer in the
161314 - overflow tube on the flush valve. [...Tina's letter submits
161315 - response from American Standard to letter yesterday clarifying
161316 - the scope of product failure, submitted on 120709 2042.
161317 - ref SDS 4 VE6Y...].
161319 - ..
161320 - 3. This would ultimately be an installation error; this is
161321 - something that should be checked upon installation.
161323 - ..
161324 - 4. If the refill tube is in the overflow tube, and it still
161325 - functions as described below, I think we should offer a
161326 - complimentary bowl to the customer.
161327 -
161328 - [On 120712 0909 letter to American Standard, ref SDS 6
161329 - IQ5Q, asks Tina to facilitate implementing offer to provide
161330 - complimentary replacement toilet bowl. ref SDS 6 IQ5W
161332 - ..
161333 - 5. This is shown in the instructions;
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161335 -
161337 - ..
1614 -
1615 -
1616 - 1609
1617 -
161701 - Discussed with Kathy.
161702 -
161703 - While American Standard offers to replace the toilet, the bigger
161704 - expense is hiring a mechanic to make the installation. Might cost
161705 - $100 - $200, or more, including remove the existing unit.
161707 - ..
161708 - The next step is to get prices for doing the work.
161710 - ..
161711 - A few months ago, Kathy asked the plumber who did work on the water
161712 - heater for a price to fix a water facet, and was disappointed about
161713 - the price, so she feels that contractor would not be effective for
161714 - this assignment.
161716 - ..
161717 - Kathy has been ill for the past few days, and is worse today, reported
161718 - in another record today on 120710 0700 at 1109, ref SDS 5 VD8N, so did
161719 - not develop plan to complete this work.
161721 - ..
161722 - Need to notify vendor, American Standard, on offer to provide
161723 - complemetnary unit, per letter above. ref SDS 0 OU4X
161724 -
161725 - [On 120712 0909 letter to American Standard, ref SDS 6
161726 - IQ5Q, asks Tina to facilitate implementing offer to provide
161727 - complimentary replacement toilet bowl. ref SDS 6 IQ5W
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