CONTACTS
0201 - Comcast
020101 - Mr. Customer Assistant
020103 - Customer Support Department
SUBJECTS
Comcast Payment $110.16 110712-110811 1 Months Communication Service
3703 -
3703 - ..
3704 - Summary/Objective
3705 -
370501 - Follow up ref SDS 39 0000. ref SDS 38 0000.
370502 -
370503 -
370504 -
370505 -
370506 -
370508 - ..
3706 -
3707 -
3708 - Background
3709 -
370901 - Background on Comcast services reported on 110214 1910. ref SDS 18
370902 - SS5O
370904 - ..
370905 - Original rate of $128.51 for monthly communication services is listed
370906 - in the record ordering Comcast service, ref SDS 6 H13L The rate was
370907 - later changed to $115 per month, reported on 110125 0921, ref SDS 17
370908 - WZ4O
370910 - ..
370911 - On 110609 0849 Comcast made another billing mistake. ref SDS 22 UY6X
370912 - Contacted Comcast and entered into revised agreement reducing monthly
370913 - charges for all communication services to about $111. ref SDS 22 MQ6O
370915 - ..
370916 - On 111109 0800 Comcast agreed to provide HBO service for 3 months,
370917 - expiring on 120209, reported. 111109 1718, ref SDS 30 XP4N
370919 - ..
370920 - On 120109 0800 Comcast made billing mistakes charging $158, 120109
370921 - 0957, ref SDS 32 UY6X; after making corrections Comcast continued
370922 - making mistakes claiming agreement on 110609 expires on 120125, and so
370923 - proposed new agreement in the amount of $160 per month, reported on
370924 - 120109 0957. ref SDS 32 KG4O Since this conflicted with the
370925 - agreement, Comcast offered to increase the monthly charge to $144
370926 - instead of $160, shown on 120109 0957. ref SDS 32 SD8L Contacted AT&T
370927 - and got offer to provide comparable communication services for monthly
370928 - charge of $117, reported on 120109 0957, ref SDS 32 IO6O
370930 - ..
370931 - On 120116 1051 AT&T clarified offer to provide communication services
370932 - at same rate Comcast offered for comparable DTR, ref SDS 33 T59F;
370933 - called Comcast and entered revised agreement to continue current
370934 - communication services for monthly charge of $117.72, ref SDS 33 Z53M;
370935 - agreed to pay $128.04 on January invoice and due credit of $10.54 on
370936 - February invoice to reflect new agreement of $117.72, and in order to
370937 - avoid confusion in Comcast computer. ref SDS 33 6F94
370939 - ..
370940 - On 120118 0610 paid Comcast $128.04. ref SDS 34 EG8M
370942 - ..
370943 - On 120621 changed agreement with Comcast to expand television services
370944 - and to continue Internet and telephone services for 12 months at the
370945 - rate of $112.65. ref SDS 40 LB8L
370946 -
370947 -
370949 - ..
3710 -
3711 -
3712 - Progress
3713 -
371302 - ..
371303 - Billing for Communication Services Presented on Internet...
371304 -
371305 - Follow up ref SDS 39 4E7O, ref SDS 38 4E7O.
371306 -
371310 - http://www.comcast.com/payonline
371312 - ..
371313 - Comcast shows billing for period 120712 - 120811, calculated similar
371314 - to listing on 120208 1041. ref SDS 35 PY6O
371315 -
371316 - $125.14
371318 - ..
371319 - This conflicts with agreement to pay $112.65 per month, reported on
371320 - 120620 1215, ref SDS 40 LB8L, and further shown in Comcasts letter
371321 - dated the same day on 120620 1215. ref SDS 40 HS5G
371323 - ..
371324 - Could not access Comcast PDF file showing billing details.
371326 - ..
371327 - Called Comcast...
371328 -
371329 - 800 945 2288 O-00000859 0405
371330 -
371332 - ..
371333 - Talked to Patricia in Billing.
371335 - ..
371336 - Advised we are paying agreed amount of $112.65 reported in Comcasts
371337 - letter dated, 120620 1215, ref SDS 40 666F
371339 - ..
371340 - Patricia said she will note in Comcasts record for this call today
371341 - that the customer notified Comcast payment will be submitted in the
371342 - agreed amount of $112.65, as shown in Comcast's letter on 120620 1215.
371343 - ref SDS 40 666F
371345 - ..
371346 - Asked how to access Comcast invoice showing the billing date and
371347 - period.
371349 - ..
371350 - Patricia said to call Comcast Technical Support - she transferred the
371351 - call to...
371353 - ..
371354 - Comcast Technical Support.
371355 -
371357 - ..
3714 -
3715 -
3716 - 0804
3717 -
371701 - Talked to Sa'Ive
371702 -
371703 - Sa'Ive said to get Comcast's invoice scroll to bottom of billing
371704 - summary and click on "View Summary."
371705 -
371706 -
371708 - ..
3718 -
3719 -
3720 - 1758
3721 -
372101 - Payment Comcast August Communication Services
372102 -
372103 - Follow up ref SDS 39 EG8M, ref SDS 38 EG8M.
372105 - ..
372106 - Comcast invoice for period 120711 - 120812.
372108 - ..
372109 - Paid $112.65 for erroneous Comcast billing in the amount of $125.14
372110 - per above. ref SDS 0 UY6X, and applying agreement with Comcast on
372111 - 120620 1215, ref SDS 40 LB8L, and as further shown in Comcast's letter
372112 - the same day on 120620 1215. ref SDS 40 666F
372114 - ..
372115 - Posting expense ledger...
372119 - ..
372120 - Payment history...
372121 -
372122 - 120710......................... 112.65...... ref SDS 0 UY6X
372123 - 120611......................... 117.72...... ref SDS 39 UY6X
372124 - 120508......................... 118.23...... ref SDS 38 UY6X
372125 - 120418......................... 117.72...... ref SDS 37 UY6X
372126 - 120308......................... 117.72...... ref SDS 36 UY6X
372127 - 120208......................... 106.99...... ref SDS 35 UY6X
372128 - 120118......................... 128.04...... ref SDS 34 UY6X
372129 - 111208......................... 111.25...... ref SDS 31 UY6X
372130 - 111109......................... 111.25...... ref SDS 30 UY6X
372131 - 111008......................... 111.23...... ref SDS 26 5V4M
372132 - 110908......................... 111.21...... ref SDS 25 5V4M
372133 - 110810......................... 111.21...... ref SDS 24 5V4M
372134 - 110708......................... 110.16...... ref SDS 23 5V4M
372135 - 110609......................... 111.71...... ref SDS 22 5V4M
372136 - 110509......................... 114.24...... ref SDS 21 5V4M
372137 - 110408......................... 114.54...... ref SDS 20 5V4M
372138 - 110308......................... 114.58...... ref SDS 19 5V4M
372139 - 110214......................... 105.96...... ref SDS 18 5V4M
372140 - 110125......................... 115.00...... ref SDS 17 5V4M
372141 - 101225......................... 134.18...... ref SDS 16 5V4M
372142 - 101201......................... 124.71...... ref SDS 13 0266
372143 - 101009......................... 231.57...... ref SDS 10 0266
372145 - ..
372146 - Paid with Wells Fargo online......... $112.65...... ref SDS 0 1H51
372147 -
372148 - Reference...................... VB9BYSGO
372149 - Paid........................... 120710
372150 - Send payment on................ 120710
372151 - Deliver by..................... 120712
372152 -
372153 -
372154 -
372155 -
372156 -
372157 -
372158 -
372159 -
372160 -
372161 -
372162 -
3722 -
Distribution. . . . See "CONTACTS"