CONTACTS
SUBJECTS
Comcast Revise Agreement 8155400270740804 Extend another 12 Months C
4703 -
4703 - ..
4704 - Summary/Objective
4705 -
470501 - Follow up ref SDS 5 0000. ref SDS 4 0000.
470502 -
470503 - Comcast submitted competitive price to continue communication
470504 - services for telephone, Internet, and television.
470505 -
470506 -
470507 -
470508 -
470509 -
470511 - ..
4706 -
4707 -
4708 - Progress
4709 -
470901 - On 120116 entered into current agreement with Comcast for monthly
470902 - communication services. ref SDS 3 6F77
470904 - ..
470905 - On 120611 Comcast refused to quote price to renew communication
470906 - services, when the current contract expired on 120621. ref SDS 4 CQ5F
470908 - ..
470909 - On 120615 AT&T offered to provide communication services for $117 that
470910 - are comparable to Comcast. ref SDS 5 9M6F
470912 - ..
470913 - Today, after hiking at Lafayette Reservoir, visited Comcast store.
470915 - ..
470916 - Talked to....
470917 -
470918 - Markell Ashford
470919 - East Bay Comcast Store
470920 - Retail Sales Consultant
470921 - Comcast Cable
470922 - 2093 Salvio Street
470923 - Concord, CA 94520
470924 - 24/7 Customer Support
470925 -
470926 - markell_ashford@cable.comcast.com
470928 - ..
470929 - Reported to Markell recent proposal by AT&T to provide expanded
470930 - communication services including 2 digitl controllers rather than 1
470931 - currently provided by Comcast, as shown on 120615 1424. ref SDS 5 9M6F
470933 - ..
470934 - Did not mention that AT&T offered $200 rebate for switching to AT&T
470935 - communication service products, also reported on 120615 1424.
470936 - ref SDS 5 YN6N Assume Comcast is likely aware of AT&T marketing
470937 - offers to Comcast customers.
470939 - ..
470940 - Markell assured during the meeting today that Comcast provides faster
470941 - Internet DTR than AT&T. This seems to align with the prior record,
470942 - reported on 120116 1051. ref SDS 3 T59F
470944 - ..
470945 - Markell offered to continue current Comcast Internet and telephone
470946 - services, and to increase current television services for another
470947 - year, and for a total monthly payment including all taxes and fees in
470948 - the amount of $112.65, as shown below under "Summary". ref SDS 0 HS5G
470949 -
470950 - [On 120710 0730 received invoice from Comcast in the amount
470951 - of $125.14; called and notified Comcast that payment in
470952 - full was made in the agreed amount of $112.65, ref SDS 7
470953 - PR5N, and as shown in Comcast's letter on 120620.
470954 - ref SDS 0 666F
470956 - ..
470957 - [On 120809 1811 received invoice from Comcast in the amount
470958 - of $134.59; called and notified Comcast that payment in
470959 - full was made in the agreed amount of $112.65, ref SDS 8
470960 - EG8M, and as shown in Comcast's letter on 120620.
470961 - ref SDS 0 666F
470963 - ..
470964 - [On 120911 0107 received invoice from Comcast in the amount
470965 - of $144.04; called and notified Comcast that payment in
470966 - full was made in the agreed amount of $112.65, ref SDS 9
470967 - 5S9O, and as shown in Comcast's letter on 120620.
470968 - ref SDS 0 666F
470970 - ..
470971 - [On 120911 1502 Hector at AT&T offered again to provide
470972 - comparable communicaiton services for $117 per month, but
470973 - increased rebate to $400. ref SDS 10 KN9I
470975 - ..
470976 - [On 130208 1030 Comcast letter reports customer's account
470977 - in good standing. ref SDS 11 BN5H
470979 - ..
470980 - Generally this new and revised scope is described in Comcast product
470981 - documentation....
470982 -
470983 - Xfinity TV
470984 - Channel Lineup
470985 - June 2012
470986 - Lafayette/Moraga
470987 - Orinda/Pleasant Hill/Rossmoor
470988 - and small portions of
470989 - Walnut Creek
470991 - ..
470992 - Markell used a yellow marking pen to present the scope of television
470993 - services to include...
470994 -
470995 - 1. Limited Basic
470996 - 2. Starter
470997 - 3. Preferred
470998 - 4. Preferred Plus
470999 -
471000 - This adds HBO channels 550 - 560, and Showtime channels
471001 - 576 - 585 which are not currently supported under the
471002 - agreement on 120116, reported on 120116 1051.
471003 - ref SDS 3 6F77
471005 - ..
471006 - Next day returned and changed from channels 576-585 to channels 561 -
471007 - 567.
471008 -
471009 - [On 120621 1156 exchanged older analog controller for new
471010 - HD television controller, backordered for deliver the next
471011 - day; and also changed scope of television channels to 561 -
471012 - 567. ref SDS 6 G86K
471014 - ..
471015 - Asked Markell to submit a written statement showing scope and payment
471016 - rate agreed during the meeting today.
471018 - ..
471019 - Markell prepared documentation showing scope of new agreement. He
471020 - advised that the next billing issued by Comcast OA 120707 will show
471021 - the term of the current agreement is now 12 months.
471023 - ..
471024 - Markell submitted a document showing...
471025 -
471026 - Statements
471032 - ..
471033 - Tran Post From To Reference Dscnt Description Amount
471034 - Cycl 09/12 10/11 TS009 SRV Non-pub Listing $1.50
471035 - Cycl 09/12 10/11 TS076 SRV Call ID TV 0.00
471036 - Cycl 09/12 10/11 HF028 SRV Router 0.00
471037 - Cycl 09/12 10/11 HS123 SRV Add Outlet 0.00
471038 - Cycl 09/12 10/11 HF040 SRV Modem 7.00
471039 - Cycl 09/12 10/11 VE101 PKGVE101 Digital Adtnl 8.00
471040 - Cycl 09/12 10/11 AN090 PKGAN090 9H HD Preferred Plus XF 179.95
471041 - Cycl 09/12 10/11 AN090 PKGAN090 9H Customer Discount -89.96
471042 - Cycl 09/12 10/11 HY007 SRV Performance Plus 0.00
471043 - Cycl 09/12 10/11 VR025 PKGVR025 K: HD/DVR Service inclu 0.00
471044 - Cycl 09/12 10/11 TR001 PKGTR001 Unlimited Long Distance 0.00
471045 - Cycl 09/12 10/11 TR016 PKGTR016 Feature Package 0.00
471046 - Cycl 09/12 10/11 TR013 PKGTR013 TN Package 0.00
471047 - Cycl 09/12 10/11 TR017 PKGTR017 Voice Mail 0.00
471048 - Cycl 09/12 10/11 TR018 PKGTR018 Call Waiting 0.00
471049 - Franchise fee 3.43
471050 - PEG Access Support 0.71
471051 - State Sales Tax 0.96
471052 -
471054 - ..
471055 - Summary
471056 -
471057 - Stmt Num.... 3
471058 - Bill From... 09/12
471059 - Bill To..... 10/11
471060 - Begin Bal............. $ 0.00
471061 - Payments.............. 0.00
471062 - Credits............... -89.96
471063 - Services.............. 196.45
471064 - Debits................ 0.00
471065 - Taxes/fees............ 6.16
471066 - Ending Balance........ $112.65
471068 - ..
471069 - Markel said Comcast's charges for continuing and expanding
471070 - communication services for the next 12 months will be $112.65 per
471071 - month, as shown above.
471073 - ..
471074 - Explained Comcast service history of billing above the agreed amount.
471076 - ..
471077 - Markel said he is providing a listing today showing the total monthly
471078 - charge will be $112.65 that will help Comcast Billing Department avoid
471079 - over billing problems this time around.
471081 - ..
471082 - Advised Markell that the customer will notify Comcast accepting new
471083 - terms agreed today.
471084 -
471085 - [On 120710 0730 received invoice from Comcast in the amount
471086 - of $125.14; called and notified Comcast that payment in
471087 - full was made in the agreed amount of $112.65, ref SDS 7
471088 - PR5N, and as shown in Comcast's letter on 120620.
471089 - ref SDS 0 666F
471091 - ..
471092 - [On 120809 1811 received invoice from Comcast in the amount
471093 - of $134.59; called and notified Comcast that payment in
471094 - full was made in the agreed amount of $112.65, ref SDS 8
471095 - EG8M, and as shown in Comcast's letter on 120620.
471096 - ref SDS 0 666F
471098 - ..
471099 - [On 130208 1030 Comcast letter reports customer's account
471100 - in good standing. ref SDS 11 BN5H
471101 -
471102 -
471104 - ..
4712 -
4713 -
4714 - 1623
4715 -
471501 - Submitted letter to Comcast confirming new agreement, saying...
471502 -
471503 - 1. Subject: Welch Renewal Service Contract
471504 - Date: Wed, 20 Jun 2012 16:46:40 -0700
471508 - ..
471509 - 2. Dear Markell,
471511 - ..
471512 - 3. Thanks very much for progress today extending agreement with
471513 - Comcast for communication services [...12 months at $112.65 per
471514 - month...], as shown in the record of our meeting at your office
471515 - (see line 450944. ref SDS 0 LB8L
471516 -
471517 - [On 120710 0730 received invoice from Comcast in the amount
471518 - of $125.14; called and notified Comcast that payment in
471519 - full was made in the agreed amount of $112.65, ref SDS 7
471520 - PR5N, and as shown in Comcast's letter on 120620.
471521 - ref SDS 0 666F
471523 - ..
471524 - [On 120809 1811 received invoice from Comcast in the amount
471525 - of $134.59; called and notified Comcast that payment in
471526 - full was made in the agreed amount of $112.65, ref SDS 8
471527 - EG8M, and as shown in Comcast's letter on 120620.
471528 - ref SDS 0 666F
471530 - ..
471531 - [On 130208 1030 Comcast letter reports customer's account
471532 - in good standing. ref SDS 11 BN5H
471534 - ..
471535 - 4. Please let me know of any additions or corrections.
471537 - ..
471538 - 5. We have an older analog cable controller and an HD controller.
471539 - Recently, discarded the old analog television, and bought
471540 - another HD television (Vizio M320SL). Accordingly, we need to
471541 - exchange the analog controller for another HD unit? AT&T
471542 - offered to provide baseline two (2) controllers with DVR
471543 - support, cited in our meeting today, and referencing meeting
471544 - with AT&T on 120615 (see line 040913. ref SDS 5 9M6F
471546 - ..
471547 - 6. Hoping you can facilitate this exchange, if Kathy and I bring
471548 - in the old analog unit to your Comcast store.
471550 - ..
471551 - 7. Thanks again for excellent customer support.
471552 -
471558 -
471559 -
471560 -
471561 -
471562 -
471563 -
471564 -
471565 -
471566 -