CONTACTS
SUBJECTS
Default Null Subject Account for Blank Record
0403 -
0403 - ..
0404 - Summary/Objective
0405 -
040501 - Follow up ref SDS 8 0000.
040502 -
040503 -
040504 -
040506 - ..
0406 -
0407 -
0408 - Background
0409 -
040901 - On 120320 received c18 from HP. 120320 1643. ref SDS 2 7T9I
040902 -
040903 - On 120327 call HP and talked to Steve on HP case...
040904 -
040905 - 8058297916
040906 - ..
040907 - Steve was unable to complete work configuring tv tuner system for c18
040908 - to record movies through Comcast cable system. ref SDS 3 KP6J Steve
040909 - planned to contact Comcast and coordinate on completing configuration
040910 - of c18. Steve said he would call back the next day on 120328,
040911 - reported on 120327 1431, ref SDS 3 EY7Y, but failed to do so.
040913 - ..
040914 - On 120424 Mario in HP Case management assigned case number...
040915 -
040916 - 7502377295
040918 - ..
040919 - He is trying to resolve configuraion issues n c18. 120424 1028,
040920 - ref SDS 4 EE9M
040922 - ..
040923 - On 120426 Mario escalated the case to level 2 support, and assigned
040924 - new confirmation number, 120426 1006, ref SDS 5 PQXQ
040925 -
040926 - KGX612-01
040928 - ..
040929 - Mario said to call HP tech support level 2 at...
040930 -
040931 - 866 211 5207
040932 -
040934 - ..
0410 -
0411 -
0412 - Progress
0413 -
041301 - Talked to Trevor.
041302 -
041303 - Explained need to fix permissions on Windows 7, and need to configure
041304 - television turner ordered from HP, as discussed on 120228 1827.
041305 - ref SDS 1 YY7F
041307 - ..
041308 - Trevor decided to work on the tv tuner problem first.
041310 - ..
041311 - Trevor investigating record on configuring televison (tv) tuner,
041312 - worked by Steve on 120327 1431. ref SDS 3 EY7Y
041314 - ..
041315 - On hold.
041316 -
041318 - ..
0414 -
0415 -
0416 - 1627
0417 -
041701 - Trevor back online.
041702 -
041703 - He feels the tv tuner problem is difficult. Asked if he reviewed the
041704 - record submitted to HP in the letter to the case manager on 120427
041705 - 1344? ref SDS 6 EU5V
041707 - ..
041708 - Trevor said he cannot find in HP's record any reference to the
041709 - customer's letter on 120427.
041711 - ..
041712 - Decided to work on permissions problem.
041714 - ..
041715 - Trevor will take control of computer.
041716 -
041717 - http://hp.com/go/instant
041718 -
041719 - 1231621600
041720 -
041721 - Product............ Other
041722 - Agent locaiton..... SA
041723 -
041725 - ..
0418 -
0419 -
0420 - 1705
0421 -
042101 - After 30 - 40 minutes, Trevor was unable to get HP's remote control
042102 - system to run.
042104 - ..
042105 - He ended the remote control effort.
042107 - ..
042108 - Trevor feels the only help HP can offer at this point to get the tv
042109 - tuner to work is to do a system recovery, which would eliminate all
042110 - configuration done the past 2 months.
042112 - ..
042113 - Trevor decided to consult with colleagues and setup and another call
042114 - back to find a solution for using the tv tuner according to HP
042115 - requirements cited by the sales agent on 120228 1827. ref SDS 1 YY7F
042116 -
042117 - [On 120514 1632 received call from Chirs at HP on setting
042118 - up tv tuner according to HP requirements, ref SDS 9 UE5I;
042119 - Chris was unable to make progress, ref SDS 9 794K, but
042120 - noted conflict between tv tunor specified in purchase order
042121 - and the packing list showing what was actually shipped.
042122 - ref SDS 9 OP6M
042124 - ..
042125 - [On 120520 0952 letter to Mario notifies HP case management
042126 - about resolving possible hardware conflicts in order to
042127 - setup tv tuner. ref SDS 10 0L8G
042128 -
042129 -
042130 -
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042135 -
042136 -
042137 -
0422 -