THE WELCH COMPANY
440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700
rod@welchco.com


S U M M A R Y


DIARY: April 27, 2012 08:06 PM Friday; Rod Welch

Television LG 37" delivery Stereo Advantage refund $529.

1...Summary/Objective
2...LG 37" Television Received Stereo Advantage on Amazon Returns


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CONTACTS 

SUBJECTS
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0403 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
0403 -    ..
0404 - Summary/Objective                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
0405 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
040501 - Follow up ref SDS 14 0000. ref SDS 13 0000.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
040502 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
040503 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
040504 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
040505 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
040506 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
040508 -  ..
0406 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
0407 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
0408 - Background                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
0409 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
040901 - On 120406 Amazon notified that order canceled due to out of stock,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
040902 - ref SDS 8 VS7G, so placed new...                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
040903 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
040904 -        Order number 104-5460933-1933042.......... 120406 1038, ref SDS 8 KH67                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
040906 -         ..
040907 -        LG 37LK450 37-Inch 1080p 60 Hz LCD HDTV                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
040908 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
040909 -              http://www.amazon.com/LG-37LK450-37-Inch-1080p-HDTV/dp/B004OOS34S/ref=sr_1_2?ie=UTF8&qid=1333739208&sr=8-2                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
040911 -  ..
040912 - On 120409 1640 notice that order 104-5460933-1933042 LG 37" television                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
040913 - shipped with estimated delivery on 120417. ref SDS 10 KH67                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
040915 -  ..
040916 - On 120416 received order 104-5460933-1933042 LG 37" television, but                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
040917 - after setup experience showed it cannot be configured for efficient                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
040918 - use with SDS for knowledge management. ref SDS 12 5K4G                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
040920 -  ..
040921 - On 120418 further review shows experiment failed using LG 37LK450 37"                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
040922 - 1080p 60 Hz LCD HDTV for a computer monitor. 120405 1920, ref SDS 7                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
040923 - O15I, so disassembled stand on LG 37" HDTV, undoing work reported on                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
040924 - 120416 1529. ref SDS 12 3N8G, and Restored LG 37" television and                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
040925 - components to delivery package, ready for return to Amazon.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
040926 - ref SDS 13 9P9H                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
040928 -  ..
040929 - On 120418 called Amazon for return label with RMA for Order number                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
040930 - 104-5460933-1933042 placed on 120406 1038. ref SDS 8 KH67  Janet says                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
040931 - to call another company to get the RMA for returning the merchandise.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
040932 - ref SDS 13 LO4G  Received letter from Amazon saying to contact the 3rd                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
040933 - party seller Stereo Advantage at 800-835-7290 to request an RML.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
040934 - ref SDS 13 7P7G                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
040936 -  ..
040937 - On 120418 called Sterero Advantage at 800-835-7290 and got no answer.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
040938 - ref SDS 13 TQ6F  Notified Janet for Amazon to take corrective action                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
040939 - on executing Amazon return policy. ref SDS 13 7T4J                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
040941 -  ..
040942 - On 120418 called Amazon and told Michele about letter to Janet                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
040943 - reporting failure of RMA process. ref SDS 13 WS6H  Received letter                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
040944 - from Amazon saying submit notice to Stereo Advantage using Amazon                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
040945 - online correspondence system. ref SDS 13 RN4M                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
040947 -  ..
040948 - On 120418 submitted notice to Stereo Advantage and Amazon implementing                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
040949 - instructions in Amazon's letter received earlier, ref SDS 13 RN4M, and                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
040950 - saying returning item because failed to meet requirements for clear                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
040951 - text display configured with hp h8 1280t desktop computer.  Replaced                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
040952 - LG 37" HDTV with Vizio 32" under new Amazon order 102-2616339-1750600.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
040953 - Accordingly, Amazon advised today need RMA number to return LG for                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                
040954 - credit. ref SDS 13 F53O                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
040955 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
040957 -  ..
0410 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
0411 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
0412 - Progress                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
0413 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
041301 - LG 37" Television Received Stereo Advantage on Amazon Returns                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
041302 - 
041303 - Follow up ref SDS 14 555L.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
041304 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
041305 - Received letter from UPS reporting LG 37" HD television was delivered                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
041306 - today to Stereo Advantage...                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
041307 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
041308 -    1.  Subject: Delivery Notification                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
041309 -        Date: Fri, 27 Apr 2012 19:15:38 -0700                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
041313 -         ..
041314 -    2.  The shipment to  has been delivered.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
041316 -         ..
041317 -    3.  SHIPMENT SUMMARY                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
041318 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
041319 -        SENDER                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
041324 -         ..
041325 -    4.  RECIPIENT                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
041326 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
041327 -            STEREO ADVANTAGE ON AMAZON RETURNS                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     
041328 -            RMA #868356                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
041329 -            WILLIAMSVILLE, NY 14221-8453 US                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
041331 -  ..
041332 - This completes UPS transaction on shipment reported on 120420 1116.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
041333 - ref SDS 14 L63L                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
041335 -  ..
041336 - Refund on original Amazon order 104-5460933-1933042 placed on 120402,                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
041337 - 120406 1038, ref SDS 8 KH67, and returned under RMA #868356 issued by                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
041338 - Stereo Advantage on 120420 1116. ref SDS 14 XL5I                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
041340 -  ..
041341 - Since customer paid shipping and insurance, full refund is due in the                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
041342 - amount of the original order $529.00 paid on 120406 1038. ref SDS 8                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         
041343 - PQVP                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
041345 -  ..
041346 - UPS letter continues...                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
041347 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
041348 -    5.  SHIPPED THROUGH                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
041349 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
041350 -            The UPS Store #0854                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
041351 -            925-825-4623                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
041353 -         ..
041354 -    6.  SHIPMENT INFORMATION                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
041355 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
041356 -           Other Packaging:    17.00 x    27.00 x     7.00 inches                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
041357 -           36.00 lbs (billed weight)                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
041358 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
041360 -         ..
041361 -        CARRIER & SERVICE                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
041362 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
041363 -            UPS                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
041365 -         ..
041366 -    7.  SHIPMENT TRACKING & REFERENCE                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          
041367 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
041368 -            Tracking No.:  1ZW2119W0344720530                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
041369 -            Shipment ID:   MM6CP8Y8ACM8T                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
041370 -            Order / Item #:                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
041371 -            Reference #:                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
041372 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
041374 -         ..
041375 -        SHIP DATE                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  
041376 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
041377 -            Friday, April 20, 2012                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
041379 -         ..
041380 -    8.  DELIVERY DATE                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
041381 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
041382 -            Fri 27 Apr 2012 05:46 AM                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
041384 -         ..
041385 -    9.  TRACKING INFORMATION                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
041386 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
041387 -        To get complete tracking information, click the following link:                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
041388 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
041389 -           https://iship.com/trackit/track.aspx?t=1&Track=MM6CP8Y8ACM8T&src=_e                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
041391 -         ..
041392 -   10.  QUESTIONS OR CONCERNS ABOUT THIS SHIPMENT?                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
041393 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
041394 -        If you have questions regarding this shipment, have the carrier                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
041395 -        tracking number ready and then contact UPS directly:                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
041397 -         ..
041398 -   11.  Or contact the facility listed in the SHIPPED THROUGH                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
041399 -        section above.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             
041401 -         ..
041402 -   12.  DO NOT REPLY DIRECTLY TO THIS E-MAIL                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
041404 -         ..
041405 -   13.  Friday, April 27, 2012 07:15 PM Pacific Daylight Time                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      
041406 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
041407 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
041408 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
041409 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
041410 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
041411 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
041412 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
041413 -                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
0415 -