THE WELCH COMPANY
440 Davis Court #1602
San Francisco, CA 94111-2496
415 781 5700
rod@welchco.com
S U M M A R Y
DIARY: April 27, 2012 08:06 PM Friday;
Rod Welch
Television LG 37" delivery Stereo Advantage refund $529.
1...Summary/Objective
2...LG 37" Television Received Stereo Advantage on Amazon Returns
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CONTACTS
SUBJECTS
Default Null Subject Account for Blank Record
0403 -
0403 - ..
0404 - Summary/Objective
0405 -
040501 - Follow up ref SDS 14 0000. ref SDS 13 0000.
040502 -
040503 -
040504 -
040505 -
040506 -
040508 - ..
0406 -
0407 -
0408 - Background
0409 -
040901 - On 120406 Amazon notified that order canceled due to out of stock,
040902 - ref SDS 8 VS7G, so placed new...
040903 -
040904 - Order number 104-5460933-1933042.......... 120406 1038, ref SDS 8 KH67
040906 - ..
040907 - LG 37LK450 37-Inch 1080p 60 Hz LCD HDTV
040908 -
040909 - http://www.amazon.com/LG-37LK450-37-Inch-1080p-HDTV/dp/B004OOS34S/ref=sr_1_2?ie=UTF8&qid=1333739208&sr=8-2
040911 - ..
040912 - On 120409 1640 notice that order 104-5460933-1933042 LG 37" television
040913 - shipped with estimated delivery on 120417. ref SDS 10 KH67
040915 - ..
040916 - On 120416 received order 104-5460933-1933042 LG 37" television, but
040917 - after setup experience showed it cannot be configured for efficient
040918 - use with SDS for knowledge management. ref SDS 12 5K4G
040920 - ..
040921 - On 120418 further review shows experiment failed using LG 37LK450 37"
040922 - 1080p 60 Hz LCD HDTV for a computer monitor. 120405 1920, ref SDS 7
040923 - O15I, so disassembled stand on LG 37" HDTV, undoing work reported on
040924 - 120416 1529. ref SDS 12 3N8G, and Restored LG 37" television and
040925 - components to delivery package, ready for return to Amazon.
040926 - ref SDS 13 9P9H
040928 - ..
040929 - On 120418 called Amazon for return label with RMA for Order number
040930 - 104-5460933-1933042 placed on 120406 1038. ref SDS 8 KH67 Janet says
040931 - to call another company to get the RMA for returning the merchandise.
040932 - ref SDS 13 LO4G Received letter from Amazon saying to contact the 3rd
040933 - party seller Stereo Advantage at 800-835-7290 to request an RML.
040934 - ref SDS 13 7P7G
040936 - ..
040937 - On 120418 called Sterero Advantage at 800-835-7290 and got no answer.
040938 - ref SDS 13 TQ6F Notified Janet for Amazon to take corrective action
040939 - on executing Amazon return policy. ref SDS 13 7T4J
040941 - ..
040942 - On 120418 called Amazon and told Michele about letter to Janet
040943 - reporting failure of RMA process. ref SDS 13 WS6H Received letter
040944 - from Amazon saying submit notice to Stereo Advantage using Amazon
040945 - online correspondence system. ref SDS 13 RN4M
040947 - ..
040948 - On 120418 submitted notice to Stereo Advantage and Amazon implementing
040949 - instructions in Amazon's letter received earlier, ref SDS 13 RN4M, and
040950 - saying returning item because failed to meet requirements for clear
040951 - text display configured with hp h8 1280t desktop computer. Replaced
040952 - LG 37" HDTV with Vizio 32" under new Amazon order 102-2616339-1750600.
040953 - Accordingly, Amazon advised today need RMA number to return LG for
040954 - credit. ref SDS 13 F53O
040955 -
040957 - ..
0410 -
0411 -
0412 - Progress
0413 -
041301 - LG 37" Television Received Stereo Advantage on Amazon Returns
041302 -
041303 - Follow up ref SDS 14 555L.
041304 -
041305 - Received letter from UPS reporting LG 37" HD television was delivered
041306 - today to Stereo Advantage...
041307 -
041308 - 1. Subject: Delivery Notification
041309 - Date: Fri, 27 Apr 2012 19:15:38 -0700
041313 - ..
041314 - 2. The shipment to has been delivered.
041316 - ..
041317 - 3. SHIPMENT SUMMARY
041318 -
041319 - SENDER
041324 - ..
041325 - 4. RECIPIENT
041326 -
041327 - STEREO ADVANTAGE ON AMAZON RETURNS
041328 - RMA #868356
041329 - WILLIAMSVILLE, NY 14221-8453 US
041331 - ..
041332 - This completes UPS transaction on shipment reported on 120420 1116.
041333 - ref SDS 14 L63L
041335 - ..
041336 - Refund on original Amazon order 104-5460933-1933042 placed on 120402,
041337 - 120406 1038, ref SDS 8 KH67, and returned under RMA #868356 issued by
041338 - Stereo Advantage on 120420 1116. ref SDS 14 XL5I
041340 - ..
041341 - Since customer paid shipping and insurance, full refund is due in the
041342 - amount of the original order $529.00 paid on 120406 1038. ref SDS 8
041343 - PQVP
041345 - ..
041346 - UPS letter continues...
041347 -
041348 - 5. SHIPPED THROUGH
041349 -
041350 - The UPS Store #0854
041351 - 925-825-4623
041353 - ..
041354 - 6. SHIPMENT INFORMATION
041355 -
041356 - Other Packaging: 17.00 x 27.00 x 7.00 inches
041357 - 36.00 lbs (billed weight)
041358 -
041360 - ..
041361 - CARRIER & SERVICE
041362 -
041363 - UPS
041365 - ..
041366 - 7. SHIPMENT TRACKING & REFERENCE
041367 -
041368 - Tracking No.: 1ZW2119W0344720530
041369 - Shipment ID: MM6CP8Y8ACM8T
041370 - Order / Item #:
041371 - Reference #:
041372 -
041374 - ..
041375 - SHIP DATE
041376 -
041377 - Friday, April 20, 2012
041379 - ..
041380 - 8. DELIVERY DATE
041381 -
041382 - Fri 27 Apr 2012 05:46 AM
041384 - ..
041385 - 9. TRACKING INFORMATION
041386 -
041387 - To get complete tracking information, click the following link:
041388 -
041389 - https://iship.com/trackit/track.aspx?t=1&Track=MM6CP8Y8ACM8T&src=_e
041391 - ..
041392 - 10. QUESTIONS OR CONCERNS ABOUT THIS SHIPMENT?
041393 -
041394 - If you have questions regarding this shipment, have the carrier
041395 - tracking number ready and then contact UPS directly:
041397 - ..
041398 - 11. Or contact the facility listed in the SHIPPED THROUGH
041399 - section above.
041401 - ..
041402 - 12. DO NOT REPLY DIRECTLY TO THIS E-MAIL
041404 - ..
041405 - 13. Friday, April 27, 2012 07:15 PM Pacific Daylight Time
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