CONTACTS
SUBJECTS
C18 Serial 2MD20606BY Receive H8 1280t Wrong Computer Procurement Or
H8 1280t Introduction 120128 Ship Without Specified Components Proce
2504 -
2504 - ..
2505 - Summary/Objective
2506 -
250601 - Follow up ref SDS 52 0000. ref SDS 51 0000.
250602 -
250603 -
250604 -
250605 -
250606 -
250607 -
250609 - ..
2507 -
2508 -
2509 - Background...
2510 -
251001 - 1. On 120320 received c18 from HP, ref SDS 37 7T9I, and determined
251002 - it meets objectives for high performance. ref SDS 37 V57F
251004 - ..
251005 - 2. On 120321 performed initial system organization. ref SDS 38
251006 - KB4H This showed requirement for another 256 GB SSD for
251007 - running the windows 7 32-bit and windows 7 64-bit on separate
251008 - physical drives. ref SDS 38 OL4F
251010 - ..
251011 - 3. On 120402 ordered Windows 7 Ultimate upgrade, ref SDS 40 EO6L,
251012 - and research on configuring Windows 7 Ultimate on assigned
251013 - partition and entering Administrator as primary user. 120402
251014 - 2338, ref SDS 40 RL5N
251016 - ..
251017 - 4. On 120410 1928 letter from Ben at HP Customer Care Team offers
251018 - assistance resolving setup issues. ref SDS 43 PPXQ
251020 - ..
251021 - 5. On 120411 Morris installed 2nd SSD Samsung model 830 256 GB in
251022 - c18. ref SDS 44 CI6F
251024 - ..
251025 - 6. On 120416 Microsoft case #1175180605, ref SDS 45 NB6F, and was
251026 - told to buy Windows 7 Ultimate 64-bit full version for
251027 - installing to a specified partition other than c drive.
251028 - ref SDS 45 YE6O
251030 - ..
251031 - 7. On 120418 partitioned disks and assigned drive letters, with
251032 - plan to install w7 64-bit on i and 32-bit on j. ref SDS 46 Q55G
251034 - ..
251035 - 8. On 120419 Windows 7 Ultimate 64-bit failed to install
251036 - correctly. ref SDS 48 SN5G
251038 - ..
251039 - 9. On 120421 Windows 7 Ultimate registry lists only 30% of mounted
251040 - devices, ref SDS 50 AR5F, may be causing network adapter
251041 - failure. ref SDS 50 0Q3L
251043 - ..
251044 - 10. On 120422 1130 letter notifies Ben at HP Customer Care Team
251045 - that C18 upgraded, ref SDS 51 IO6N, and requests help
251046 - completing setup. ref SDS 51 FX4Q
251048 - ..
251049 - 11. On 120423 1506 called case manager for help setting up c18 and
251050 - received case number 7502377295. ref SDS 52 BH4K
251051 -
251052 -
251053 -
251055 - ..
2511 -
2512 -
2513 - Progress
2514 -
251401 - Windows 7 Ultimate 64-bit Setup Request Driver Network Adapter
251402 -
251403 - Follow up ref SDS 52 IO6N, ref SDS 51 IO6N.
251404 -
251405 - 1. Subject: Thanks Excellent Customer Support
251406 - Date: Fri, 27 Apr 2012 14:30:44 -0700
251413 - ..
251414 - 3. Thanks for your letter on 120423, ref SDS 52 QN7O, and for your
251415 - call yesterday offering 1 call to elevated tech support. [...
251416 - reported on 120426 1006. ref SDS 54 SH5N...]. Feel like I have
251417 - been granted the proverbial "one call to my lawyer" after being
251418 - arrested, popular in the movies.
251420 - ..
251421 - 4. If I only get one call, not really ready to make it until c18
251422 - is configured with the OS, hopefully by Monday or Tuesday.
251423 - This project, is turning into a "Homeric epic" even compared to
251424 - c16 and c17.
251425 -
251426 - [On 120514 1632 received call from Chirs at HP on setting
251427 - up tv tuner according to HP requirements, ref SDS 56 UE5I;
251428 - Chris was unable to make progress, ref SDS 56 794K, but
251429 - noted conflict between tv tunor specified in purchase order
251430 - and the packing list showing what was actually shipped.
251431 - ref SDS 56 OP6M
251433 - ..
251434 - [On 120520 0952 letter to Mario asks HP case management
251435 - about resolving possible hardware conflicts in order to
251436 - setup tv tuner. ref SDS 57 0L8G
251438 - ..
251439 - 5. If you feel comfortable, please submit this letter to your Tech
251440 - Support team with the following link to HP drivers for c18 (h8
251441 - 1280t). It shows what seems like 4 different video drivers
251442 - with identical descriptions (see line 041006. ref SDS 53 6T9N
251443 -
251444 - [On 120507 1528 Trevor in HP technical support reports
251445 - finding no record of communication with the customer from
251446 - the letter today on 120427. ref SDS 55 KK4N; was unable to
251447 - apply HP remote assistance system due to problems with HP
251448 - computers, and so could not make progress on pending
251449 - issues. ref SDS 55 G63L
251451 - ..
251452 - 6. There are also 2 USB drivers, and not certain which is for LAN
251453 - connection.
251455 - ..
251456 - 7. In any case, if HP recommends installing all of the drivers,
251457 - i.e., they are complimentary, I can do that. Suspect that some
251458 - of the video drivers correlate to the video adapter purchased,
251459 - in this case HD 7950.
251461 - ..
251462 - 8. In July 2009, I asked HP for help installing xp on c16. This
251463 - was resisted for a month. Finally after about 10 calls,
251464 - someone said "Hey, Rod, we have a video showing how to install
251465 - xp on the HDX 18t, which we have done in the lab. You can take
251466 - at a look at..." (see case study setting up c16 shown on
251467 - 090715, #25 at line B00639. ref SDS 2 J44O
251469 - ..
251470 - 9. We used HP guidance to setup c17 a year later in 1020.
251471 - However, c18 has proven more challenging getting past the blue
251472 - screen error. Accordingly, if HP has setup xp on the h8 1280t,
251473 - and developed procedures, please let me know.
251475 - ..
251476 - 10. In particular, I need to know if Vista will install on the h8
251477 - 1280t? That is the next step after xp to installing windows 7
251478 - for productive work in our scheme.
251480 - ..
251481 - 11. Thanks again for timely support on this order.
251482 -
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2515 -