CONTACTS
SUBJECTS
C18 Serial 2MD20606BY Receive H8 1280t Wrong Computer Procurement Or
H8 1280t Introduction 120128 Ship Without Specified Components Proce
2504 -
2504 - ..
2505 - Summary/Objective
2506 -
250601 - Follow up ref SDS 51 0000. ref SDS 50 0000.
250602 -
250603 -
250604 -
250605 -
250606 -
250607 -
250608 -
250610 - ..
2507 -
2508 -
2509 - Background
2510 -
251001 - Windows 7 Ultimate 64-bit Setup Problems Resolution by Microsoft
251002 -
251003 - Follow up ref SDS 51 7T9I, ref SDS 50 7T9I.
251004 -
251005 - Background...
251006 -
251007 - 1. On 120320 received c18 from HP, ref SDS 34 7T9I, and determined
251008 - it meets objectives for high performance. ref SDS 34 V57F
251010 - ..
251011 - 2. On 120321 performed initial system organization. ref SDS 35
251012 - KB4H This showed requirement for another 256 GB SSD for
251013 - running the windows 7 32-bit and windows 7 64-bit on separate
251014 - physical drives. ref SDS 35 OL4F
251016 - ..
251017 - 3. On 120402 ordered Windows 7 Ultimate upgrade, ref SDS 37 EO6L,
251018 - and research on configuring Windows 7 Ultimate on assigned
251019 - partition and entering Administrator as primary user. 120402
251020 - 2338, ref SDS 37 RL5N
251022 - ..
251023 - 4. On 120411 Morris installed 2nd SSD Samsung model 830 256 GB in
251024 - c18. ref SDS 40 CI6F
251026 - ..
251027 - 5. On 120416 called Microsoft who issued case #1175180605,
251028 - ref SDS 41 NB6F, and advised customer to buy Windows 7 Ultimate
251029 - 64-bit full version for installing to an operational partition
251030 - other than c drive, ref SDS 41 YE6O, and that this objective
251031 - does not require first installing xp and upgrading to vista
251032 - then to Windows 7. ref SDS 41 6V4K
251034 - ..
251035 - 6. On 120418 partitioned disks and assigned drive letters, with
251036 - plan to install w7 64-bit on i and 32-bit on j. ref SDS 42 Q55G
251038 - ..
251039 - 7. On 120419 Windows 7 Ultimate 64-bit failed to install
251040 - correctly. ref SDS 44 SN5G
251042 - ..
251043 - 8. On 120420 Windows 7 Ultimate 64-bit continues install
251044 - incorrectly switching disks, eliminating and switching volumes
251045 - to prevent satisifying customer requirements. 120420 1707,
251046 - ref SDS 45 FV5N
251047 -
251048 -
251049 -
251050 -
251051 -
251052 -
251054 - ..
2511 -
2512 -
2513 - Progress
2514 -
251401 - Mario with HP Case Management called.
251402 -
251403 - He asked if Technical Support has been contacted to resolve
251404 - configuration issues on Sata driver for XP and on clarifying drivers
251405 - for c18, as discussed with Mario in the call last week issuing case
251406 - number 7502377295, reported on 120423 1506. ref SDS 48 BH4K
251408 - ..
251409 - Explained did not call because have not had success talking to HP
251410 - generally, although very good experience working with Peter on 120302
251411 - 0832. ref SDS 29 665H
251413 - ..
251414 - Mario said he will coordinate to find a good technical person for
251415 - this case.
251416 -
251418 - ..
2515 -
2516 -
2517 - 1015
2518 -
251801 - Mario called back.
251802 -
251803 - He has talked to HP Technical Support in his building, and decided to
251804 - escalate this matter to Level 2 Tech Support. He is making an
251805 - exception to HP policy, since normally customers are charged for this
251806 - service, and so in this case he is authorizing the customer 1 call to
251807 - level 2 support.
251809 - ..
251810 - Only good until Monday 1200 CDT
251811 -
251812 - Confirmation #................. KGX612-01
251813 -
251814 - Call........................... 866 211 5207
251816 - ..
251817 - Thanked Mario for support.
251818 -
251819 - [On 120427 1344 letter to Mario case manager thanking HP
251820 - for technical support on setting up c18. ref SDS 53 I36N
251821 -
251822 - [On 120514 1632 received call from Chirs at HP on setting
251823 - up tv tuner according to HP requirements, ref SDS 56 UE5I;
251824 - Chris was unable to make progress, ref SDS 56 794K, but
251825 - noted conflict between tv tunor specified in purchase order
251826 - and the packing list showing what was actually shipped.
251827 - ref SDS 56 OP6M
251829 - ..
251830 - [On 120520 0952 letter to Mario asks HP case management
251831 - about resolving possible hardware conflicts in order to
251832 - setup tv tuner. ref SDS 57 0L8G
251833 -
251834 -
251836 - ..
2519 -
2520 -
2521 - 1030
2522 -
252201 - Calling Samsung again at...
252202 -
252203 - 800 726 7864
252205 - ..
252206 - An option deep in many levels of the routing system, there seems to
252207 - be contact with SSD Department. It closes at 1800 EDT, which was 40
252208 - minutes ago PDT.
252210 - ..
252211 - Talked to Luis, following up work yesterday, reported on 120425 0805.
252212 - ref SDS 51 XU7K
252214 - ..
252215 - Luis said there are no Sata drivers required to install xp on Samsung
252216 - model 830 256 GB storage devices. He advised that Windows XP
252217 - normally installs easily on the...
252218 -
252219 - Samsung 830-Series MZ-7PC256B/WW 256GB SATA III MLC
252220 - Internal SSD 6.0 Gb-s 2.5-Inch MZ-7PC256B
252222 - ..
252223 - Drivers are stored in the...
252224 -
252225 - storage controller....................... firmware
252227 - ..
252228 - Luis explained how to get the list of disk controllers on the
252229 - motherboard and can be identified with the command...
252230 -
252231 - RUN
252232 - Open msinfo32 [Enter]
252233 -
252234 - Select....
252235 -
252236 - Components
252237 - Storage
252238 - SCSI
252240 - ..
252241 - This shows....
252242 -
252243 - Name......... Intel(R) C600 Series Chipset SATA ACHI Controller
252245 - ..
252246 - This is what needs to be updated for firmware to install Windows XP.
252248 - ..
252249 - Actually, it now seems unlikely that the hard drive is causing the
252250 - problem, in that Luis' explanation today aligns with the Ryan's report
252251 - that xp installed without blue screen errors on c17, shown in the
252252 - record on 101107 1340. ref SDS 8 I351
252254 - ..
252255 - Luis created a case number for this call on our Samsung SSD storage
252256 - device listed on 120407 1157. ref SDS 39 EO6L
252258 - ..
252259 - Another call just came in and so dropped the line.
252261 - ..
252262 - Called back and talked to Joe.
252264 - ..
252265 - Joe transferred the call back to Luis.
252267 - ..
252268 - Ticket number................................. 2112773935
252270 - ..
252271 - Thanked Luis
252273 - ..
252274 - We need more work on kb 324104 that discusses variety of problems
252275 - that cause blue screen errors getting installing XP, reported.
252276 -
252277 -
252279 - ..
2523 -
2524 -
2525 - 1131
2526 -
252601 - Mohit called.
252602 -
252603 - Reported Samsung advice that no special sata driver required to
252604 - install xp on Samsung SSD, per above. ref SDS 0 TW4I
252606 - ..
252607 - He has no new ideas for fixing the current installation using the full
252608 - version of Windows 7 Ultimate, which was recommended by Microsoft on
252609 - 120416 0653. ref SDS 41 NZ77
252611 - ..
252612 - Mohit feels xp upgrade is the only way to accomplish requirements for
252613 - organizing the operating system with other software and work files.
252614 - He feels Windows 7 Ultimate can only be upgraded through Vista, such
252615 - that upgrading Windows xp directly will cause Windows 7 to apply
252616 - virtual disk management that changes customer configuration, reported
252617 - on 120420 1707. ref SDS 45 AN8M
252618 -
252619 - [On 120426 2100 ordered Windows Vista Upgrade again to
252620 - install windows 7 on c18, at cost of $110. ref SDS 52 693J
252622 - ..
252623 - [On 120428 1112 received from Amazon Windows Vista
252624 - upgrade. ref SDS 55 TF5J
252626 - ..
252627 - Discussed changing video controller to get past blue screen error.
252629 - ..
252630 - Mohit has done research that yielded ideas for installing xp without
252631 - getting blue screen error, following up work plan yesterday on 120425
252632 - 0805. ref SDS 51 F66O
252634 - ..
252635 - Mohit suggests doing chkdsk on the disk for some reason that is not
252636 - clear.
252638 - ..
252639 - Tried doing this with xp-32 intallation cd, but got blue screen error
252640 - before could get to command prompt.
252642 - ..
252643 - Tried installing xp-64 but same thing occurred.
252645 - ..
252646 - Ran Widows 7 32-bit install cd, and when first screen appeared,
252647 - called Shift F10 to get command prompt.
252649 - ..
252650 - Mohit said to enter...
252651 -
252652 - X:>chkdsk /f /r [Enter]
252654 - ..
252655 - This produced error message that cannot run chkdsk on this volume.
252657 - ..
252658 - Decided to try switching to c drive...
252659 -
252660 - X:>c: [Enter]
252662 - ..
252663 - Entered command again...
252664 -
252665 - C:>chkdsk /f /r [Enter]
252667 - ..
252668 - This returned message...
252669 -
252670 - Cannot unlock current drive.
252671 - Chkdsk may run if this disk is dismounted first.
252672 - All Openend Handles to this volume would then be invalid.
252673 -
252674 - Would you like to force dismount of this volume? (Y/N) y [Enter]
252676 - ..
252677 - Volume dismounted. All opened handles to this volume are now
252678 - invalid.
252679 -
252680 - chkdsk is verifying files (stage 1 of 5)...
252682 - ..
252683 - Mohit said this will about 40 minutes. He will call back in 40
252684 - mintues to continue this effort.
252685 -
252686 -
252688 - ..
2527 -
2528 -
2529 - 1240
2530 -
253001 - Completed chkdsk process.
253002 -
253004 - ..
253005 - CHKDSK is verifying file data (stage 4 of 5)
253006 - 752 files processed
253007 - File data verification completed.
253008 - CHKDSK is verifying free space (stage 5 of 5)
253009 - 38373062 free clusters processed.
253010 - Free space verification is completed
253011 - Windows has checked the file system and found no problems.
253012 -
253013 - 153599999 KB total disk space
253014 - 36320 KB in 44 files
253015 - 20 KB in 39 indexes
253016 - 0 KB in bad sectors
253017 - 71407 KB in use by the system
253018 - 65536 KB occupied by the log file.
253019 - 153492252 KB available on disk
253020 -
253021 - 4096 bytes in each allocation unit
253022 - 38399999 total allocation units on disk.
253023 - 38373036 allocation units available on disk.
253024 - Failed to transfer logged messages to the even log with status 50.
253025 -
253026 -
253028 - ..
2531 -
2532 -
2533 - 1323
2534 -
253401 - Research recommended by Mohit yesterday investigating Internet for....
253402 -
253403 - kb 324104
253405 - ..
253406 - This yields articles on...
253407 -
253408 - Advanced troubleshooting for "Stop 0x0000007B" errors in
253409 - Windows XP
253410 -
253411 - http://support.microsoft.com/kb/324103
253413 - ..
253414 - This disucsses installing xp with sp 3. Our windows has sp2.
253416 - ..
253417 - Can buy xp with sp3 from Amazon for $129...
253418 -
253419 - Amazon
253420 -
253421 - Microsoft Windows XP Professional Service Pack 3, 32-bit for
253422 - System Builders - 1 Pack Old Version
253423 -
253424 - http://www.amazon.com/Microsoft-Windows-Professional-Service-Builders/dp/B0018RCAD4
253426 - ..
253427 - Price.......................... $129
253428 -
253430 - ..
253431 - Another vendor...
253432 -
253433 - TEK
253434 -
253435 - http://www.ztek.net/microsoft-windows-xp/?gclid=CLSFlsit068CFRGAhwodlXmbdw
253436 -
253437 - Microsoft Windows XP Professional Full Version SP3
253439 - ..
253440 - Price.......................... $55
253442 - ..
253443 - This gives option to select version to install on a computer
253444 - brand??? - e.g., HP.
253445 -
253447 - ..
253448 - Windows 7 to Windows XP Pro Downgrade Kit
253449 -
253450 - http://www.ztek.net/windows-7-to-windows-xp-pro-downgrade-kit/
253451 -
253452 -
253454 - ..
2535 -
2536 -
2537 - 1338
2538 -
253801 - Mohit called back.
253802 -
253803 - Should we run chkdsk on drive d?
253804 -
253805 - ******************************************
253807 - ..
253808 - Since we want to install xp on drive i, should we use diskpart to
253809 - reset drive letters?
253810 -
253811 - ******************************************
253813 - ..
253814 - Mohit thinks may have to remove some RAM.
253816 - ..
253817 - Asked Mohit about using xp with sp3, rather than sp2.
253819 - ..
253820 - He feels this makes no difference.
253822 - ..
253823 - Asked Mohit about downgrading from w7 to xp, per above? ref SDS 0 0Y7J
253825 - ..
253826 - This might enable putting xp on a specified drive, then remove from
253827 - c, and upgrade on the new specified boot drive. C remains active,
253828 - but Vista and w7 install where xp is put, as occurred on c16 and c17.
253830 - ..
253831 - Mohit is not familiar with this tool. Feels it is a 3rd party
253832 - system, and so should call vendor and discuss in detail how this
253833 - downgrade occurs. Does w7 code retain any control that would
253834 - continue override customer requirements?
253836 - ..
253837 - Mohit said to go ahead and launch xp setup to test if chckdsk op
253838 - performed earlier, per above, ref SDS 0 X19F, clears blue screen
253839 - error.
253841 - ..
253842 - Tried launcing Windows 7, and the program opened system repair,
253843 - saying the computer is unable to start.
253845 - ..
253846 - Choices are...
253847 -
253848 -
253849 - Restore Cancel
253851 - ..
253852 - Selected Restore.
253854 - ..
253855 - This repaired Windows 7, and the program ran successfully to the
253856 - desktop.
253858 - ..
253859 - We ran Windows xp setup and got blue screen error again.
253861 - ..
253862 - Mohit suggested disabling the video controller.
253864 - ..
253865 - We did this in device manager.
253867 - ..
253868 - We ran Windows xp setup and got blue screen error again.
253870 - ..
253871 - Mohit suggested removing some RAM, say 1 bank back to 12 GB, which is
253872 - what c17 had when xp was installed on 101115.
253874 - ..
253875 - Opened the case. Tried to pull a bank of ram loose, but it seems
253876 - stuck, did not force it. There is probably a hardware clip or catch
253877 - that hold the boards in place.
253879 - ..
253880 - Decided to consult with Morris rather than take a chance on damaging
253881 - hardware.
253883 - ..
253884 - Mohit says he has no other ideas on how to install xp.
253885 -
253886 -
253888 - ..
2539 -
2540 -
2541 - 1416
2542 -
254201 - Called Morris.
254202 -
254203 - He feels the x79 chipset may not support xp.
254205 - ..
254206 - Morris said this was discussed when he was there. He doesn't know
254207 - what was finally decided.
254208 -
254209 -
254211 - ..
2543 -
2544 -
2545 - 1454
2546 -
254601 - Called Intel about installing xp on x79 chipset.
254602 -
254603 - 916 377 7000
254605 - ..
254606 - What about disk controller?
254607 -
254608 -
254609 - http://support.intel.com/chat
254611 - ..
254612 - Talked to Fred.
254614 - ..
254615 - Cannot understand him. Difficult language barriar.
254617 - ..
254618 - He asks for motherboard model...
254620 - ..
254621 - Fred advised that to install xp with x79 chipset customers need
254622 - driver...
254623 -
254624 - F6
254626 - ..
254627 - Need to download from manufacturer of motherboard.
254629 - ..
254630 - Asked Fred for documentation.
254632 - ..
254633 - Fred cited Intel Internet resources...
254634 -
254635 - http://intel.com
254637 - ..
254638 - In search box, enter...
254639 -
254640 - 022239
254641 -
254642 - Intel Rapid Storage Technology
254643 - Determine if F6 Installation method should be used
254644 -
254645 - http://www.intel.com/content/www/us/en/search.html?keyword=022239
254647 - ..
254648 - This article is on using F6 installation method, and not about using
254649 - an "F6" driver.
254650 -
254651 -
254653 - ..
2547 -
2548 -
2549 - 1816
2550 -
255001 - Called Morris.
255002 -
255003 - He suggests putting 2 SSD disks in c17 and try installing xp in them,
255004 - then moving them back to c18 and installing Windows 7 upgrade.
255006 - ..
255007 - We need Vista ultimate upgrade again to get this done, originally
255008 - purchased from Amazon on 120405 2208. ref SDS 38 LU6J
255009 -
255010 -
255011 -
255012 -
255013 -
255014 -
255015 -
255016 -
255017 -
2551 -