CONTACTS
SUBJECTS
C18 Serial 2MD20606BY Receive H8 1280t Wrong Computer Procurement Or
H8 1280t Introduction 120128 Ship Without Specified Components Proce
2504 -
2504 - ..
2505 - Summary/Objective
2506 -
250601 - Follow up ref SDS 43 0000. ref SDS 41 0000.
250602 -
250603 -
250604 -
250605 -
250607 - ..
2507 -
2508 -
2509 - Progress
2510 -
251001 - Windows 7 Ultimate 64-bit Setup Problems Resolution by Microsoft
251002 -
251003 - Follow up ref SDS 43 7T9I, ref SDS 41 7T9I.
251004 -
251005 - Background...
251006 -
251007 - 1. On 120320 received c18 from HP, ref SDS 33 7T9I, and determined
251008 - it meets objectives for high performance. ref SDS 33 V57F
251010 - ..
251011 - 2. On 120321 performed initial system organization. ref SDS 34
251012 - KB4H This showed requirement for another 256 GB SSD for
251013 - running the windows 7 32-bit and windows 7 64-bit on separate
251014 - physical drives. ref SDS 34 OL4F
251016 - ..
251017 - 3. On 120402 ordered Windows 7 Ultimate upgrade, ref SDS 36 EO6L,
251018 - and research on configuring Windows 7 Ultimate on assigned
251019 - partition and entering Administrator as primary user. 120402
251020 - 2338, ref SDS 36 RL5N
251022 - ..
251023 - 4. On 120411 Morris installed 2nd SSD Samsung model 830 256 GB in
251024 - c18. ref SDS 39 CI6F
251026 - ..
251027 - 5. On 120416 Microsoft case #1175180605, ref SDS 40 NB6F, and was
251028 - told to buy Windows 7 Ultimate 64-bit full version for
251029 - installing to a specified partition other than c drive.
251030 - ref SDS 40 YE6O
251032 - ..
251033 - 6. On 120418 partitioned disks and assigned drive letters, with
251034 - plan to install w7 64-bit on i and 32-bit on j. ref SDS 41 Q55G
251036 - ..
251037 - 7. On 120419 Windows 7 Ultimate 64-bit failed to install
251038 - correctly. ref SDS 43 SN5G
251039 -
251040 -
251042 - ..
2511 -
2512 -
2513 - 1715
2514 -
251401 - Called Microsoft Technical Support at...
251402 -
251403 - 800-642 7676
251405 - ..
251406 - Previously, got help setting up c16 at this number on 090710 1719.
251407 - ref SDS 1 R44M, and leading to call from Amol at Microsft. ref SDS 1
251408 - 0457
251410 - ..
251411 - Talked to the computer, then finally...
251413 - ..
251414 - Talked to Dorothy.
251416 - ..
251417 - Cited case.......................... 1175180605
251419 - ..
251420 - This case was assigned by Microsoft on 120416 0653. ref SDS 40 NB63
251422 - ..
251423 - Explained telecon with Eric on 120416, who said to call back on this
251424 - case number if any problems occurred setting up Windows 7. ref SDS 40
251425 - NZ77 Since problems occurred yesterday and today, calling to complete
251426 - setup on c18, reported on 120419 1652, ref SDS 43 SN5G
251428 - ..
251429 - Dorothy transferred the call to India.
251431 - ..
251432 - Talked to Sukhpreet.
251434 - ..
251435 - Could not understand him.
251437 - ..
251438 - Apologized commending Sukhpreet's professionalism, but noted this
251439 - would be very frustrating trying to communicate on complicated setup
251440 - issues and struggling to work through the language barriar.
251442 - ..
251443 - Called back and talked to Christopher...
251445 - ..
251446 - He transferred the call again to India.
251448 - ..
251449 - Talked to Shiv.
251451 - ..
251452 - Can understand this person a little better.
251453 -
251454 -
251456 - ..
2515 -
2516 -
2517 - 1732
2518 -
251801 - Follow up call on Monday with Eric on 120416 0653. ref SDS 40 YE6O.
251802 -
251803 - Review problems on 120419 1652. ref SDS 43 SN5G
251804 -
251805 - 1. Cannot reinstall the OS due to conflict between MBR and
251806 - GPT protocols, which has shifted back and forth.
251808 - ..
251809 - 2. Administrator should be only user identified to the
251810 - system; we have two.
251812 - ..
251813 - 3. There is no setup procedure to format and partition
251814 - physical disks for installing the OS according to
251815 - requirements.
251817 - ..
251818 - 4. Network driver is not configured, so there is no access to
251819 - the router and so no access to Internet for downloading
251820 - drivers.
251822 - ..
251823 - 5. VGA video graphics driver is configured, instead of setting
251824 - up the AMD Radeon HD 7950 adapter installed in c18,
251825 - reported on 120314 0832. ref SDS 30 KK6M
251827 - ..
251828 - 6. Would it help to install w7 32-bit first?
251829 -
251831 - ..
2519 -
2520 -
2521 - 1749
2522 -
252201 - Shiv went off line to investigate issues.
252202 -
252204 - ..
2523 -
2524 -
2525 - 1755
2526 -
252601 - Shiv back online.
252602 -
252603 - He asked to use Computer Management Disk Management that shows disk 1
252604 - is the c drive, and disk 0 is the d drive, to change c to i.
252606 - ..
252607 - We tried this and advised Shiv that OS reports this cannot be done,
252608 - i.e., it is an incorrect parameter.
252610 - ..
252611 - Shiv wants to try changing keys in the registry.
252613 - ..
252614 - Shiv went off-line to consult.
252616 - ..
252617 - He came back online and advised that this matter must be escalated to
252618 - another support department.
252620 - ..
252621 - Shiv schedule call back tomorrow on 120420 1200.
252622 -
252623 - [On 120421 1238 call from Shaw at Microsoft Technical
252624 - Support Escalation Department, ref SDS 44 SH5N; made slow
252625 - progress; Shaw will research problem and call back on
252626 - Tuesday 120424. ref SDS 44 AR54
252627 -
252628 -
252629 -
252631 - ..
2527 -
2528 -
2529 - 1940
2530 -
253001 - Continued trying Windows 7 setup on c18 with variations on steps
253002 - reported yesterday on 120419 1652. ref SDS 43 0U4K
253003 -
253005 - ..
2531 -
2532 -
2533 - 0227
2534 -
253401 - Reporting work through the night on 120421...
253402 -
253403 - After formatting the disks and partitioning, got Windows 7 to install
253404 - again; during setup Windows said cannot install on MBR disk for EFI
253405 - system, so changed to GPT.
253407 - ..
253408 - But when setup booted to continue setup, got system error...
253409 -
253410 - Status: 0x00000225
253412 - ..
253413 - Infor: An unexpected error has occurred.
253415 - ..
253416 - Installation process changed installation of OS on I to volume
253417 - (partition D, and elminated I - another big mess.
253419 - ..
253420 - Seems also to have changed designation of disks from...
253421 -
253422 - disk 0........... SSD 256 GB
253423 - disk 1........... HHD 1 TB
253424 - disk 2........... SSD 256 GB
253425 -
253426 - ...to....
253427 -
253428 - disk 0........... SSD 256 GB
253429 - disk 1........... SSD 256 GB
253430 - disk 2........... HHD 1 TB
253432 - ..
253433 - Did BIOS diagnostics.
253435 - ..
253436 - Error message:
253437 -
253438 - Boot test failed.......... Error Code - 3FJ
253439 - Warning no active partitions
253441 - ..
253442 - Solution may be to make c the active partition, which aligns with c17
253443 - that works the way we want.
253445 - ..
253446 - Will try configuring only disk 0 with c partition, and make it...
253447 -
253448 - active
253450 - ..
253451 - Configure disk 2 with "clean" to start over, and assign only i
253452 - partition, and try to install os on i.
253454 - ..
253455 - This will leave only 2 places for code and the OS to work.
253456 -
253458 - ..
2535 -
2536 -
2537 - 0453
2538 -
253801 - Eventually, got past EFI MBR GPT loop somehow, and Windows 7 Ultimate
253802 - 64-bit installed on c18
253804 - ..
253805 - However, it produced very odd result. Windows Disk Management
253806 - shows...
253807 -
253808 - File Free Fault
253809 - Disk Volume Capacity Layout Type System Status Space % Free Tolerance Overhead
253810 -
253811 - 0 179 GB Simple Basic NTFS Healthy System Active Primary Partition 179 GB 100% No 0%
253812 - 0 63 GB Unallocated
253813 - 1 C 146 GB Simple Basic NTFS Healthy Boot Crash Du Primary Partition 110 GB 75% No 0%
253814 - 1 92 GB Unallocated
253815 - 2 932 GB Unallocated
253817 - ..
253818 - Thus, Windows switched disk 1 and 2. It removed 180 GB from use and
253819 - presents the OS on C, which was installed on i.
253820 -
253821 -
253822 -
253823 -
253824 -
253825 -
253826 -
253827 -
253828 -
253829 -
253830 -
2539 -