CONTACTS
SUBJECTS
Default Null Subject Account for Blank Record
0403 -
0403 - ..
0404 - Summary/Objective
0405 -
040501 - Follow up ref SDS 13 0000. ref SDS 12 0000.
040502 -
040503 -
040504 -
040505 -
040507 - ..
0406 -
0407 -
0408 - Background
0409 -
040901 - On 120406 Amazon notified that order canceled due to out of stock,
040902 - ref SDS 8 VS7G, so placed new...
040903 -
040904 - Order number 104-5460933-1933042.......... 120406 1038, ref SDS 8 KH67
040906 - ..
040907 - LG 37LK450 37-Inch 1080p 60 Hz LCD HDTV
040908 -
040909 - http://www.amazon.com/LG-37LK450-37-Inch-1080p-HDTV/dp/B004OOS34S/ref=sr_1_2?ie=UTF8&qid=1333739208&sr=8-2
040911 - ..
040912 - On 120409 1640 notice that order 104-5460933-1933042 LG 37" television
040913 - shipped with estimated delivery on 120417. ref SDS 10 KH67
040915 - ..
040916 - On 120416 received order 104-5460933-1933042 LG 37" television, but
040917 - after setup experience showed it cannot be configured for efficient
040918 - use with SDS for knowledge management. ref SDS 12 5K4G
040920 - ..
040921 - On 120418 further review shows experiment failed using LG 37LK450 37"
040922 - 1080p 60 Hz LCD HDTV for a computer monitor. 120405 1920, ref SDS 7
040923 - O15I, so disassembled stand on LG 37" HDTV, undoing work reported on
040924 - 120416 1529. ref SDS 12 3N8G, and Restored LG 37" television and
040925 - components to delivery package, ready for return to Amazon.
040926 - ref SDS 13 9P9H
040928 - ..
040929 - On 120418 called Amazon for return label with RMA for Order number
040930 - 104-5460933-1933042 placed on 120406 1038. ref SDS 8 KH67 Janet says
040931 - to call another company to get the RMA for returning the merchandise.
040932 - ref SDS 13 LO4G Received letter from Amazon saying to contact the 3rd
040933 - party seller Stereo Advantage at 800-835-7290 to request an RML.
040934 - ref SDS 13 7P7G
040936 - ..
040937 - On 120418 called Sterero Advantage at 800-835-7290 and got no answer.
040938 - ref SDS 13 TQ6F Notified Janet for Amazon to take corrective action
040939 - on executing Amazon return policy. ref SDS 13 7T4J
040941 - ..
040942 - On 120418 called Amazon and told Michele about letter to Janet
040943 - reporting failure of RMA process. ref SDS 13 WS6H Received letter
040944 - from Amazon saying submit notice to Stereo Advantage using Amazon
040945 - online correspondence system. ref SDS 13 RN4M
040947 - ..
040948 - On 120418 submitted notice to Stereo Advantage and Amazon implementing
040949 - instructions in Amazon's letter received earlier, ref SDS 13 RN4M, and
040950 - saying returning item because failed to meet requirements for clear
040951 - text display configured with hp h8 1280t desktop computer. Replaced
040952 - LG 37" HDTV with Vizio 32" under new Amazon order 102-2616339-1750600.
040953 - Accordingly, Amazon advised today need RMA number to return LG for
040954 - credit. ref SDS 13 F53O
040955 -
040957 - ..
0410 -
0411 -
0412 - Progress
0413 -
041301 - This morning received letter from Stereo Advantage saying...
041302 -
041303 - 1. Subject: Amazon Order# 104-5460933-1933042
041304 - Date: Fri, 20 Apr 2012 13:37:54 +0000 (UTC) - 0637 PDT
041308 - ..
041309 - 2. We have reviewed your Return Authorization request and have
041310 - issued you a Return Authorization Number.
041312 - ..
041313 - 3. Your Return Authorization Number is 868356.
041315 - ..
041316 - 4. Please note that it is your responsibility to ensure the
041317 - returned item is well packaged and safely delivered to our
041318 - facility. It is also imperative that all original manufacturer
041319 - packaging is included. All returns are inspected upon receipt
041320 - and failure to follow the proper procedure may result in your
041321 - return being refused.
041323 - ..
041324 - 5. Please clearly print your Return Authorization Number on the
041325 - shipping label. Take the package to either UPS or Fedex and
041326 - return to the following address:
041327 -
041328 - Stereo Advantage on Amazon Returns
041329 - 1955 Wehrle Dr
041330 - Williamsville, NY 14221
041332 - ..
041333 - If you have any questions or concerns please contact our
041334 - customer service department.
041336 - ..
041337 - This implements letter to Amazon and Stereo Advantage yesterday on
041338 - returning LG 37" television, reported on 120418 1038. ref SDS 13 SR5O
041340 - ..
041341 - Stereo Advantage letter continues...
041342 -
041343 - Sincerely,
041345 - ..
041346 - 6. Stereo Advantage
041347 -
041348 - ------------- End message -------------
041350 - ..
041351 - Amazon added following notice on resolving RMA issues...
041352 -
041353 - 7. For Your Information: To help arbitrate disputes and preserve
041354 - trust and safety, we retain all messages buyers and sellers
041355 - send through Amazon.com for two years. This includes your
041356 - response to the message above. Amazon.com uses filtering
041357 - technology to protect buyers and sellers from possible fraud.
041358 - Messages that fail this filtering will not be transmitted.
041360 - ..
041361 - 8. We want you to buy with confidence anytime you purchase
041362 - products on Amazon.com. Learn more about Safe Online
041363 - Shopping
041364 -
041365 - http://www.amazon.com/gp/help/customer/display.html?nodeId=10412241) and our safe buying guarantee (http://www.amazon.com/gp/help/customer/display.html?nodeId=537868
041367 - ..
041368 - 9. (commMgrTok:A11QDQCRW3QTE1)
041369 -
041371 - ..
041372 - These instructions from Stero Advantage on returning LG 37" HDTV, per
041373 - above, ref SDS 0 TY3G, are considerably different from Amazon's
041374 - procedure of submitting a mailing label for the customer to print and
041375 - submit with product packaging through UPS or Fedex, reported on 120416
041376 - 0653. ref SDS 11 PS5J
041377 -
041378 -
041379 -
041381 - ..
0414 -
0415 -
0416 - 1504
0417 -
041701 - LG 37" Television Shipped Stereo Advantage on Amazon Returns
041702 -
041703 - Yesterday, packed LG 37" television in delivery box, reported on
041704 - 120418 1038. ref SDS 13 G44H Taped delivery box shut for LG 37LK450
041705 - 37" 1080p 60 Hz LCD HDTV to implement RMA instructions.
041707 - ..
041708 - Printed letter from Stereo Advantage with shipping instructions, shown
041709 - above. ref SDS 0 TY3G
041711 - ..
041712 - Box was difficult to fit in the car, but eventually got it inside the
041713 - back seat.
041714 -
041716 - ..
0418 -
0419 -
0420 - 1532
0421 -
042101 - Drove to UPS and shipped package...
042102 -
042103 - 1. Shipment receipt..................... MM6CP8Y8ACM8T
042105 - ..
042106 - 2. UPS Store 0854
042107 - 4425-C Treat Boulevard
042108 - Concord, CA 94521
042109 - 925 825 4623
042111 - ..
042112 - 3. Date................................. 120420 1549
042114 - ..
042115 - 4. Expected delivery date............... 120427 EOD (End of Day)
042117 - ..
042118 - 5. Ship from....
042125 - ..
042126 - 6. Ship to.....
042127 -
042128 - Stereo Advantage on Amazon Returns
042129 - RMA #868356
042130 - 1955 Wehrle Dr
042131 - Williamsville, NY 14221 8453
042132 - Business
042134 - ..
042135 - 7. Shipment Information
042136 -
042137 - 1. Method............................ UPS Ground Commercial
042138 - 2. Weight............................ 35 LBS 2.4 Oz Actual
042139 - 3. Weight billable................... 36 LBS
042140 - 4. Dimensions........................ 17" x 27" x 7"
042141 - 5. Delcared Value.................... $600
042142 - 6. Email notification................ Deliver
042143 - 7. Tracking number................... 1ZW2119W0344720530
042144 - 8. Shipment ID....................... MM6CP8Y8ACM8T
042145 - 9. Description of Goods.............. 37" LCD HDTV
042147 - ..
042148 - 8. Charges
042149 -
042150 - 1. Ground commercial................. $50.10
042151 - 2. Service Options................... 9.75
042152 - 3. Full surcharge.................... 4.01
042153 - 4. CMS Processing fee................ 0.20
042155 - ..
042156 - Total charges......................... $64.06
042158 - ..
042159 - 9. Complete online tracking...
042160 -
042161 - Enter either of these addresses in your web browser...
042162 -
042164 - ..
042165 - Paid UPS....
042166 -
042167 - 1. Invoice......................... 83867023330506888178
042168 -
042169 - 2. UPS Store 0854
042170 - 4425-C Treat Boulevard
042171 - Concord, CA 94521
042172 - 925 825 4623
042174 - ..
042175 - 3. Date................................. 120420 1549
042177 - ..
042178 - 4. Ground commercial tracking
042179 - #1ZW2119W0344720530................... $64.06
042181 - ..
042182 - Posted expense ledger...
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