CONTACTS
SUBJECTS
Default Null Subject Account for Blank Record
0403 -
0403 - ..
0404 - Summary/Objective
0405 -
040501 - Follow up ref SDS 12 0000. ref SDS 7 0000.
040502 -
040503 -
040504 -
040505 -
040507 - ..
0406 -
0407 -
0408 - Progress
0409 -
040901 - On 120406 Amazon notified that order canceled due to out of stock,
040902 - ref SDS 8 VS7G, so placed new...
040903 -
040904 - Order number 104-5460933-1933042.......... 120406 1038, ref SDS 8 KH67
040906 - ..
040907 - LG 37LK450 37-Inch 1080p 60 Hz LCD HDTV
040908 -
040909 - http://www.amazon.com/LG-37LK450-37-Inch-1080p-HDTV/dp/B004OOS34S/ref=sr_1_2?ie=UTF8&qid=1333739208&sr=8-2
040911 - ..
040912 - On 120409 1640 notice that order 104-5460933-1933042 LG 37" television
040913 - shipped with estimated delivery on 120417. ref SDS 10 KH67
040915 - ..
040916 - On 120416 received order 104-5460933-1933042 LG 37" television, but
040917 - after setup experience showed it cannot be configured for efficient
040918 - use with SDS for knowledge management. ref SDS 12 5K4G
040920 - ..
040921 - LG 37LK450 37" 1080p 60 Hz LCD HDTV responded to Vizio remote control
040922 - processing for the Vizio xvt3d424sv television.
040924 - ..
040925 - This record indicates the experiment has failed planned on 120405 to
040926 - use a television screen larger than 32" for a computer monitor. 120405
040927 - 1920, ref SDS 7 O15I
040929 - ..
040930 - This morning disassembled stand on LG 37" HDTV, undoing work reported
040931 - on 120416 1529. ref SDS 12 3N8G
040933 - ..
040934 - Restored LG 37" television and components to delivery package, ready
040935 - for return to Amazon.
040936 -
040937 - [On 120420 1116 returning LG television was markedly
040938 - different failing to submit pre-paid mailing label.
040939 - ref SDS 13 XP4J
040941 - ..
040942 - [On 120706 1045 LG 47LG60 120 Hz used at Kathy's home in
040943 - Sacramento provides excellent display of SDS text and
040944 - colors and also Windows 7 desktop and menus compared to
040945 - other displays todate. ref SDS 17 607H
040946 -
040947 -
040948 -
040950 - ..
0410 -
0411 -
0412 - 1416
0413 -
041301 - Called Vizio about getting alternate television that does not respond
041302 - to Vizio remote control codes, and following up telecon with Will at
041303 - Vizio on 120409 1043. ref SDS 9 MV9M
041304 -
041305 - 877 698 4946 Weekends 8 - 4pm
041307 - ..
041308 - Case number.............................. 2260034
041310 - ..
041311 - Talked to Blanca badge #419242
041313 - ..
041314 - Explain objective.
041316 - ..
041317 - Holding for Blanca's research.
041318 -
041320 - ..
0414 -
0415 -
0416 - 1452
0417 -
041701 - Blanca back online...
041702 -
041703 - vur4
041704 - vur8p
041705 - vur9
041707 - ..
041708 - Call Vizio Sales Department
041709 -
041710 - 949 428 2525
041711 -
041713 - ..
041714 - Internet research...
041715 -
041716 - Vizio M370SL 37-Inch 120 Hz Edge Lit Razor LED LCD HDTV with
041717 - VIZIO
041718 -
041719 - http://store.vizio.com/led-lcd-hdtvs/m370sl.html
041721 - ..
041722 - Amazon...
041723 -
041724 - http://www.amazon.com/Vizio-M370SL-37-Inch-Razor-Internet/dp/B007T28JK0
041725 -
041726 - Price........................... $520
041728 - ..
041729 - Talked to Dexter 453
041731 - ..
041732 - Dexter feels there is no assurance of getting better performance on
041733 - Vizio 37" HDTV for a computer than with the LG product being returned
041734 - today.
041736 - ..
041737 - After the call...
041739 - ..
041740 - Further research shows...
041741 -
041742 - Vizio M320SL 32-Inch 120 Hz Class Edge Lit Razor LED LCD HDTV
041743 - with VIZIO Internet Apps - Black
041744 -
041745 - http://store.vizio.com/led-lcd-hdtvs/m320sl.html
041747 - ..
041748 - Amazon...
041749 -
041750 - http://www.amazon.com/Vizio-M320SL-32-Inch-Class-Internet/dp/B007QCXYV2
041751 -
041752 - Price........................... $419.99
041753 -
041754 -
041756 - ..
0418 -
0419 -
0420 - 1537
0421 -
042101 - Placed order.............................. 102-2616339-1750600
042102 - With estimated shipping on...
042103 -
042104 - May 9, 2012 - June 1, 2012
042106 - ..
042107 - This transaction executed Amazon offer shown above. ref SDS 0 RZ6M
042108 -
042109 - [On 120607 2219 Vinjet reported Amazon tools estimate
042110 - delivery for this order will be 6 weeks later OA 120718.
042111 - ref SDS 15 HT6G
042112 -
042113 - [On 120607 2219 Vinjet cancelled order; placed new order
042114 - for used unit with estimated delivery on 120618.
042115 - ref SDS 15 706O
042117 - ..
042118 - [On 120612 1538 receive Vizio M320SL 32-Inch 120 Hz for
042119 - order 102-2616339-1750600, ref SDS 16 MN4O, displays text
042120 - worse than Vizio xvt3d424sv HDTV, and worse than LG 37" 60
042121 - Hz HDTV. ref SDS 16 NE3M
042123 - ..
042124 - Signed up for an Amazon premium service promotion to save $18
042125 - shipping on this transaction.
042126 -
042127 - [...below called Amazon and talked to Janet; she changed
042128 - the status of the Amazon premium support feature so it does
042129 - not automatically renew in 30 days and charge the account
042130 - $80. ref SDS 0 CH4G
042132 - ..
042133 - This makes the total charge to the bank account on the transaction
042134 - $419.00, since there are no shipping nor sales tax charges.
042136 - ..
042137 - Post expense ledgere...
042140 -
042141 -
042143 - ..
0422 -
0423 -
0424 - 1552
0425 -
042501 - Received letter from Amazon saying...
042502 -
042503 - 1. Subject: Your Order with Amazon.com
042504 - Date: Wed, 18 Apr 2012 22:46:46 +0000 (UTC)
042507 -
042508 - 2. Thanks for ordering from Amazon.com! Your purchase
042509 - information appears below.
042511 - ..
042512 - 3. Want to manage your order online?
042513 -
042514 - If you need to check the status of your order or make
042515 - changes, please visit our home page at Amazon.com and
042516 - click on Your Account at the top of any page.
042518 - ..
042519 - 4. BILLING AND SHIPPING INFORMATION
042530 - ..
042531 - 5. Order Grand Total..................... $419.99
042533 - ..
042534 - 6. Get the Amazon.com Rewards Visa Card and get $30
042535 - instantly as an Amazon.com Gift Card. Click
042536 -
042537 - http://www.amazon.com/InstantRewards for more information.
042539 - ..
042540 - 7. ORDER DETAILs
042542 - ..
042543 - 8. Shipping Details
042544 -
042545 - (order will arrive in 1 shipment)
042547 - ..
042548 - 9. View your Order Summary online:
042549 -
042550 - https://www.amazon.com/gp/css/history/view.html
042552 - ..
042553 - 10. Order number..................... 102-2616339-1750600
042554 -
042555 - 1. Items
042556 -
042557 - a. Quantity............................... 1
042558 - b. Description
042559 -
042560 - "Vizio M320SL 32-Inch 120 Hz Class
042561 - Edge Lit Razor LED LCD HDTV with VIZIO
042562 - Internet Apps - Black"
042564 - ..
042565 - c. Price.................................. $419.99
042566 -
042567 - Usually ships............ 1 to 2 months
042568 - Sold by.................. Amazon.com
042570 - ..
042571 - 2. Shipping & Handling................. $0.00
042572 - ---------
042573 - 3. Total Before Tax......................... $419.99
042574 - 4. Estimated Tax To Be Collected............ $0.00
042575 - ---------
042576 - 5. Order Total............................. $419.99
042578 - ..
042579 - 11. Shipping Method: Two-Day Shipping
042580 -
042581 - [On 120607 2219 Vinjet reported Amazon tools estimate
042582 - delivery for this order will be 6 weeks later OA 120718.
042583 - ref SDS 15 HT6G
042584 -
042585 - [On 120607 2219 Vinjet cancelled order; placed new order
042586 - for used unit with estimated delivery on 120618.
042587 - ref SDS 15 706O
042589 - ..
042590 - [On 120612 1538 receive Vizio M320SL 32-Inch 120 Hz for
042591 - order 102-2616339-1750600, ref SDS 16 MN4O, displays text
042592 - worse than Vizio xvt3d424sv HDTV, and worse than LG 37" 60
042593 - Hz HDTV. ref SDS 16 NE3M
042595 - ..
042596 - 12. Shipping To
042603 - ..
042604 - 13. Delivery estimate: May 9, 2012 - June 1, 2012
042605 -
042606 - [On 120607 2219 Vinjet reported Amazon tools estimate
042607 - delivery for this order will be 6 weeks later OA 120718.
042608 - ref SDS 15 HT6G
042609 -
042610 - [On 120607 2219 Vinjet cancelled order; placed new order
042611 - for used unit with estimated delivery on 120618.
042612 - ref SDS 15 706O
042614 - ..
042615 - [On 120612 1538 receive Vizio M320SL 32-Inch 120 Hz for
042616 - order 102-2616339-1750600, ref SDS 16 MN4O, displays text
042617 - worse than Vizio xvt3d424sv HDTV, and worse than LG 37" 60
042618 - Hz HDTV. ref SDS 16 NE3M
042620 - ..
042621 - 14. Need to give a gift? Not sure what to buy?
042622 -
042623 - Amazon.com gift certificates/cards are available in any dollar
042624 - amount from $5 to $5,000. We'll deliver it via e-mail--it's
042625 - the perfect last-minute gift. Learn more at
042626 -
042627 - http://www.amazon.com/gift-certificates
042629 - ..
042630 - 15. Need to print an invoice?
042631 -
042632 - Visit www.amazon.com/your-account and click to view your
042633 - orders. Click "View order" next to the appropriate order.
042634 - You'll find a button to print an invoice on the next page
042636 - ..
042637 - 16. Got questions? We've got answers. Visit our online Help
042638 - department, available 24 hours a day:
042639 -
042640 - http://www.amazon.com/help
042642 - ..
042643 - Call Amazon for answers to questions...
042644 -
042645 - 1-866-216-1072
042647 - ..
042648 - 17. Please note: This e-mail message was sent from a
042649 - notification-only address that cannot accept incoming e-mail.
042650 - Please do not reply to this message.
042652 - ..
042653 - 18. If you ever need to return an order, visit our Online
042654 - Returns Center:
042655 -
042656 - http://www.amazon.com/returns
042658 - ..
042659 - 19. Thanks again for shopping with us.
042660 -
042661 - Amazon.com
042662 - Earth's Biggest Selection
042663 -
042664 - http://www.amazon.com
042665 -
042666 -
042667 -
042668 -
042669 -
042671 - ..
0427 -
0428 -
0429 - 1558
0430 -
043001 - Called Amazon for return label, as done with Windows 7 Ultimate
043002 - upgrade and Vista on 120416 0653. ref SDS 11 FL9G
043003 -
043004 - 1-866-216-1072
043006 - ..
043007 - Talked to Janet.
043009 - ..
043010 - Need RMA on Order number.................... 104-5460933-1933042
043011 -
043012 - LG 37LK450 37-Inch 1080p 60 Hz LCD HDTV
043014 - ..
043015 - Order was placed on 120406 1038. ref SDS 8 KH67
043017 - ..
043018 - Janet says to call another company to get the RMA for returning the
043019 - merchandise.
043021 - ..
043022 - Asked Janet why customer is directed to call a 3rd party for returning
043023 - the LG television, when previously, Amazon has issued RMA
043024 - documentation, reported recently on 120416 0653? ref SDS 11 FL9G
043025 -
043026 - [On 120420 1116 returning LG television markedly different
043027 - failing to submit pre-paid mailing label. ref SDS 13 XP4J
043029 - ..
043030 - Janet explained that some products purchased through Amazon are
043031 - handled by Amazon from their wharehouse and others are done through
043032 - 3rd parties.
043034 - ..
043035 - Asked about the Vizio television just purcharsed from Amazon, per
043036 - above? ref SDS 0 QN8M
043038 - ..
043039 - Janet that Amazon sells Vizio products to customers, so any follow up
043040 - on the transactions will be directly with Amazon.
043042 - ..
043043 - Asked how customers know when Amazon handles the transaction, and when
043044 - in the case of the LG television, that a 3rd party vendor controls the
043045 - transaction?
043047 - ..
043048 - Janet said examin the the Amazon Internet address where the
043049 - transaciton was executed. She said the Amazon Internet address says
043050 - when Amazon is liable for the entire transaction.
043052 - ..
043053 - Post expense ledgere...
043056 -
043058 - ..
043059 - While talking to Janet on returning the LG 37" television, asked her
043060 - about the special offer today to save shipping charges, per above.
043061 - ref SDS 0 QN8M
043063 - ..
043064 - Janet said that in 30 days customer will be billed $80 for an Amazon
043065 - service to get free shipping for a year or something like that.
043067 - ..
043068 - Asked Janet to change the status of the account so the subscription
043069 - will not be automatically renew in 30 days.
043071 - ..
043072 - Janet said she did this.
043074 - ..
043075 - Asked Janet for a letter confirming these understandings.
043077 - ..
043078 - Janet went offline and crafted a draft.
043079 -
043081 - ..
0431 -
0432 -
0433 - 1628
0434 -
043401 - Janet came back online and read the draft letter.
043402 -
043403 - Sounds correct, so Janet sent the letter.
043404 -
043406 - ..
0435 -
0436 -
0437 - 1630
0438 -
043801 - Received Janet's letter from Amazon saying...
043802 -
043803 - 1. Subject: Your Amazon.com Inquiry
043804 - Date: Wed, 18 Apr 2012 23:26:30 +0000 (UTC)
043808 - ..
043809 - 2. Hello
043811 - ..
043812 - 3. Here is the email you requested regarding our conversation
043813 - today concerning the RML for order 104-5460933-1933042 you need
043814 - to contact the 3rd party seller Stereo Advantage at
043815 - 800-835-7290 to request an RML
043816 -
043817 - [...below on 120418 1038 at 1631
043818 - ref SDS 0 KO6W
043820 - ..
043821 - [On 120420 1116 returning LG television was markedly
043822 - different failing to submit pre-paid mailing label.
043823 - ref SDS 13 XP4J
043825 - ..
043826 - 4. Also per your request the amazon prime subscription was set to
043827 - not auto renew at the end of 30 day trail.
043829 - ..
043830 - This confirms understandings in the call with Janet that the bank
043831 - account will not be charged $80 at the end of the 30-day trial period
043832 - for the Amazon prime subscription service, per above. ref SDS 0 1O4L
043834 - ..
043835 - Amazon's letter continues...
043836 -
043837 - 5. Thank you for your inquiry. Did I solve your problem?
043839 - ..
043840 - 6. If yes, please click here:
043841 -
043842 - http://www.amazon.com/gp/help/survey?p=A27KZNRW27FQPZ&k=hy
043844 - ..
043845 - 7. If no, please click here:
043846 -
043847 - http://www.amazon.com/gp/help/survey?p=A27KZNRW27FQPZ&k=hn
043848 -
043849 - [...below submitted response to Amazon customer service
043850 - quality survey, saying Janet did a good job, but phone
043851 - number was not effective for accomplishing objective to
043852 - enable RMA transaction. ref SDS 0 LG4J
043854 - ..
043855 - 8. Best regards,
043857 - ..
043858 - 9. Janet S
043859 -
043860 - http://www.amazon.com
043861 -
043862 -
043864 - ..
0439 -
0440 -
0441 - 1631
0442 -
044201 - Called Sterero Advantage...
044202 -
044203 - 800-835-7290
044205 - ..
044206 - Talked to
044208 - ..
044209 - Requested RMA for order...
044210 -
044211 - 104-5460933-1933042
044213 - ..
044214 - Getting message saying: "The person at extension...
044215 -
044216 - 2629
044217 -
044218 - ...is unavailable."
044219 -
044221 - ..
0443 -
0444 -
0445 - 1635
0446 -
044601 - Notified Janet for Amazon to take corrective action on executing
044602 - Amazon return policy, and saying...
044603 -
044604 - 1. Subject: Amazon order 104-5460933-1933042 Need RMA
044605 - Date: Wed, 18 Apr 2012 16:44:19 -0700
044612 - ..
044613 - 2. Thanks for your letter earlier today, and saying to call Stereo
044614 - Advantage to get an RMA for returning the LG television
044615 - purchased through Amazon order #104-5460933-1933042. [...shown
044616 - above, ref SDS 0 7P7G...]
044618 - ..
044619 - 3. Called the number in your letter (twice) - 800-835-7290 - and
044620 - get message saying simply...
044622 - ..
044623 - "The person at extension 2629 is unavailable." [...shown above,
044624 - ref SDS 0 TQ6F...]
044626 - ..
044627 - 4. Accordingly, there is no evident connection between the phone
044628 - number in your letter and a mechanism for executing Amazon's
044629 - return policy.
044631 - ..
044632 - 5. Can you please check the process for returning this item.
044633 -
044639 -
044640 -
044642 - ..
0447 -
0448 -
0449 - 2011
0450 -
045001 - Submitted customer service quality survey saying...
045002 -
045003 - Janet said Amazon would not support RMA services on order
045004 - 104-5460933-1933042, and instead issued telephone number
045005 - 800-835-7290 for applying RMA return transaction. Calling
045006 - this number yielded only the message: "The person at
045007 - extension 2629 is unavailable." This may indicate Amazon
045008 - made an error providing the phone number. A letter to
045009 - Amazon requests correction of the RMA process on this
045010 - transaction.
045012 - ..
045013 - Congratualtions to Amazon and all its wonderful people for
045014 - genrally excellent prices and customer support.
045015 -
045016 - Rod
045017 -
045018 -
045019 -
045021 - ..
0451 -
0452 -
0453 - 2015
0454 -
045401 - Called Amazon...
045402 -
045403 - 1-866-216-1072
045404 -
045405 - Talked to Michele.
045407 - ..
045408 - Reported failed transaction attempting to use Amazon instructions to
045409 - obtain RMA for returning the LG television, as presented in Janet's
045410 - letter earlier today per above. ref SDS 0 7P7G Cited letter to Amazon
045411 - reporting failure of RMA process, responding to Janet's letter, also,
045412 - above. ref SDS 0 7T4J
045414 - ..
045415 - Michele said she will send another letter explaining Amazon email
045416 - process for customer's to give 3rd party sellers 3 business days to
045417 - respond to customer requests. If not action within 3 business days,
045418 - Amazon will intervene and refund payment to customer.
045419 -
045420 - [On 120420 1116 returning LG television was markedly
045421 - different failing to submit pre-paid mailing label.
045422 - ref SDS 13 XP4J
045424 - ..
045425 - After discussing LG television RMA issue, asked Michele about
045426 - refunding payment on Windows 7 Ultimate Upgrade under RMA issued this
045427 - past Monday on 120416 0653. ref SDS 11 YS6O
045428 -
045429 - Michele said that Amazon computers show that Amazon received returned
045430 - merchandise today. Customer should get notice of returna and credit
045431 - should be processed within 3 days.
045432 -
045434 - ..
0455 -
0456 -
0457 - 2214
0458 -
045801 - Received letter from Amazon saying...
045802 -
045803 - 1. Subject: Your Amazon.com Inquiry
045804 - Date: Thu, 19 Apr 2012 03:33:02 +0000 (UTC)
045810 - ..
045811 - 2. The seller of LG 37LK450 37-Inch 1080p 60 Hz LCD HDTV, Stereo
045812 - Advantage, should be able to help you with returning the item.
045813 - To contact the seller, click the link below to view your order
045814 - details:
045815 -
045816 - https://www.amazon.com/gp/css/summary/edit.html?orderID=104-5460933-1933042
045818 - ..
045819 - 3. From that page, click the "Problem with this order?" button in
045820 - the top right corner. On the following page, select the yellow
045821 - "Contact Seller" button and select the topic from the drop-down
045822 - most related to the reason you're contacting them.
045823 -
045824 - [On 120420 1116 returning LG television was markedly
045825 - different failing to submit pre-paid mailing label.
045826 - ref SDS 13 XP4J
045828 - ..
045829 - 4. Please give the seller 3 business days to get back to you. All
045830 - seller orders are covered by our A-to-z Guarantee. If they
045831 - aren't able to help, please click on the link below to learn
045832 - more about the A-to-z Guarantee.
045833 -
045834 - http://www.amazon.com/help/a-to-z-guarantee
045835 -
045836 - 5. Thank you for your inquiry. Did I solve your problem?
045837 -
045838 - 6. If yes, please click here:
045839 -
045840 - http://www.amazon.com/gp/help/survey?p=A3M38F2QGBVLX&k=hy
045841 -
045842 - 7. If no, please click here:
045843 -
045844 - http://www.amazon.com/gp/help/survey?p=A3M38F2QGBVLX&k=hn
045845 -
045846 - 8. Best regards,
045847 -
045848 - 9. Michielda A
045849 - http://www.amazon.com
045850 -
045852 - ..
0459 -
0460 -
0461 - 2247
0462 -
046201 - Stereo Advantage Notified to Submit RMA OB 120421
046202 -
046203 - Submitted notice to Amazon implementing instructions in Amazon's
046204 - letter received earlier this evening, per above. ref SDS 0 RN4M
046205 -
046206 - Notice filed online says...
046207 -
046208 - 1. Your Account > Your Orders > Order Summary > Help for Order
046209 - #104-5460933-1933042
046210 -
046211 - https://www.amazon.com/gp/a-z-guarantee/help.html?ie=UTF8&azclient=
046212 -
046213 - 2. Seller:
046214 - Stereo Advantage View Returns & Refund Policy
046215 - Order Number: 104-5460933-1933042
046216 - Order Placed: April 6, 2012
046217 - Order Total: $529.00
046218 -
046219 - 3. Order 1 of 1
046220 - LG 37LK450 37-Inch 1080p 60 Hz LCD HDTV
046221 - Delivery Estimate: April 12, 2012 - April 17, 2012
046222 - Delivery Status: Your order should have arrived by now
046223 - Shipping Carrier: UPS (1Z14145E0365562620)
046224 -
046225 - 4. Order history
046226 - Package 1 shipped UPS Please Call 800-447-0420 with any
046227 - questions (1Z14145E0365562620) April 9, 2012
046228 - Original order (104-5460933-1933042) April 6, 2012
046229 -
046230 - 5. Problem submitted to Stereo Advantage
046231 -
046232 - Although Amazon does not currently enforce a seller response
046233 - time, as reasonable expectation is for a response within three
046234 - days, by April 21, 2012. If that date has past and the seller
046235 - hasn't replied or the seller has not resolved the issue, file
046236 - a reimbursement claim under Amazon.com's A-to-z Guarantee.
046237 - Order Issue:
046238 -
046239 - 6. Order Issue: Order contained incorrect/defective/damaged items
046240 - > Item defective during first use
046241 -
046242 - 7. Related Items: 1 of LG 37LK450 37-Inch 1080p 60 Hz LCD HDTV
046244 - ..
046245 - 8. Additional Information:
046246 -
046247 - Returning item because failed to meet requirements for clear
046248 - text display configured with hp h8 1280t desktop computer.
046249 - Replaced LG 37" HDTV with Vizio 32" under new Amazon order
046250 - 102-2616339-1750600. Accordingly, Amazon advised today need
046251 - RMA number to return LG for credit.
046252 -
046253 - [On 120420 1116 returning LG television was markedly
046254 - different failing to submit pre-paid mailing label.
046255 - ref SDS 13 XP4J
046257 - ..
046258 - [On 120427 2006 received UPS delivery notice that shipment
046259 - for LG 37" television was delivered to Stereo Advantage.
046260 - ref SDS 14 TY3G
046262 - ..
046263 - 9. If contacting the seller has failed to resolve the problem,
046264 - file a reimbursement claim under Amazon.com's A-to-z Guarantee.
046266 - ..
046267 - 10. Please note:The 3 month deadline for filing a reimbursement
046268 - claim for this order is July 6, 2012
046269 -
046270 - https://www.amazon.com/gp/a-z-guarantee/help.html?ie=UTF8&azclient=
046271 -
046272 -
046273 -
046274 -
046275 -
046276 -
046277 -
046278 -
046279 -
046280 -
046281 -
046282 -
046283 -
046284 -
0463 -