CONTACTS
SUBJECTS
Default Null Subject Account for Blank Record
0403 -
0403 - ..
0404 - Summary/Objective
0405 -
040501 - Follow up ref SDS 22 0000. ref SDS 14 0000.
040502 -
040503 -
040504 -
040505 -
040506 -
040508 - ..
0406 -
0407 -
0408 - Background
0409 -
040901 - On 120202 investigated buying HP computer for c18. ref SDS 1 0001
040902 -
040903 - On 120205 ordered computer from HP for c18. ref SDS 2 6A5M
040905 - ..
040906 - On 120214 c18 received from HP, ref SDS 3 7T9I, with significant
040907 - problems. ref SDS 3 7260
040909 - ..
040910 - On 120218 prepared to file a claim for HP to exchange h8 1280t
040911 - computer with unit that has specified components and corrects defects,
040912 - ref SDS 4 FX5I,
040914 - ..
040915 - On 120218 developed case study showing problems communicating with HP
040916 - on correcting defects in c18, ref SDS 4 II9H,
040918 - ..
040919 - On 120223 communication fails with HP on repairing defective computer.
040920 - ref SDS 5 SE8V
040922 - ..
040923 - On 120302 Madeline in HP Sales Escalation and Peter in Technical
040924 - Assistance took ownership of problem and developed solution to
040925 - complete sales order. ref SDS 8 03D5
040927 - ..
040928 - On 120306 received request from HP to file survey on quality of HP
040929 - customer service for work with Technical Assistance on 120302.
040931 - ..
040932 - On 120314 cancelled order and placed new order to get $153 discount
040933 - and increase performance of c18. 120314 0832, ref SDS 11 0001
040935 - ..
040936 - On 120316 HP notified c18 has shipped and scheduled deliver on 120321,
040937 - a week ahead of schedule. ref SDS 12 K18O
040939 - ..
040940 - On 120316 2243 completed case study on procurement c18, and then filed
040941 - surveys evaluating quality of customer service. ref SDS 13 PPXQ,
040943 - ..
040944 - On 120317 2130 submitted separate report on quality service for c18
040945 - procurement citing Peter in Technical Support Department, and Madeline
040946 - in Sales Escalation Department. ref SDS 14 PPXQ
040948 - ..
040949 - On 120320 1643 received c18 on reorder of h8qe transformed into h8
040950 - 1280t high performance desktop computer, ref SDS 15 7T9I; diagnostics
040951 - indicate c18 meets procurement objectives and requirements for high
040952 - performance. ref SDS 15 QQ9O
040954 - ..
040955 - On 120321 c18 initial setup to test running SDS, ref SDS 16 KB4H;
040956 - decide to implement standard configuration with Windows 7 Ultimate os
040957 - 32-bit on i and 64-bit on j. ref SDS 16 OL4F
040959 - ..
040960 - On 120323 c18 impression of very slow coping 800 MB of files between
040961 - partitions, ref SDS 17 7T9I, actually verified c18 provides faster
040962 - disk performance than c17. ref SDS 17 NG3J
040964 - ..
040965 - On 120323 c18 demonstrates much higher performance on SDS functions
040966 - than using c17. ref SDS 17 V26O
040968 - ..
040969 - On 120324 visit Morris determine can increase SSD storage using HHD
040970 - bay rather, ref SDS 18 UC7J, than PCI slot proposed by HP on 120313.
040971 - ref SDS 10 NJ66
040973 - ..
040974 - On 120327 visit Fry's for quote of $150 to configure Windows 7 Ultimte
040975 - 32-bit os on i drive, and 64-bit on j drive. ref SDS 19 HI5G
040977 - ..
040978 - On 120327 called HP and began case 8058297916 to configure c18
040979 - television tuner for connection with Comcast cable service for
040980 - recording television broadcasts to save on the computer hard disk.
040981 - Steve will do research and call back to complete configuration.
040982 - ref SDS 20 KP6J
040984 - ..
040985 - On 120328 1443 Steve at HP did not call back; received call from
040986 - someone in India could not understand, so no progresss on case
040987 - 8058297916 to configure c18 for using television tuner recording
040988 - live broadcasts on computer. ref SDS 21 AC7M
040990 - ..
040991 - On 120410 1928 letter from Ben at HP offers help to solve setup
040992 - problems reported in feedback survey. ref SDS 0 PPXQ
040993 -
040994 -
040995 -
040997 - ..
0410 -
0411 -
0412 - Progress
0413 -
041301 - Received letter from HP saying...
041302 -
041303 - 1. Subject: HP Customer Satisfaction Survey 04500256
041304 - Date: Tue, 10 Apr 2012 20:36:15 +0000 (GMT) - 1013 PDT
041311 - ..
041312 - 2. We recently received the feedback you filled out and returned
041313 - to us via the customer satisfaction survey. I assure you that
041314 - your concerns are important to us. We would like to make sure a
041315 - resolution has been found and that you are satisfied with that
041316 - resolution. If there is any action we can take to help, I am
041317 - interested in discussing those options with you.
041319 - ..
041320 - Ben's reference to an HP survey is vague, since HP has requested many
041321 - survery's on this order, most recently on 120331 2348. ref SDS 22 8C4K
041323 - ..
041324 - Ben's offer of assistance from the HP Customer Care Team can resolve
041325 - problems Steve encountered in the HP Technical Support Department
041326 - setting up the tv tuner, reported 2 weeks ago on 120327 1431.
041327 - ref SDS 20 KP6O At that time, Steve planned to collaborate with
041328 - Comcast to resolve configuration issues for accomplishing tv tuner
041329 - performance represented by HP in entering order H121988954 placed on
041330 - 120314 0832, ref SDS 11 6Q4J, and reported in the call with HP sales
041331 - agent on 120228 1827. ref SDS 6 YY7F
041333 - ..
041334 - [On 120422 1130 letter to Ben thanks HP Customer Care Team
041335 - for offering to help resolve issues on c18 procurement.
041336 - ref SDS 23 IO6N
041338 - ..
041339 - [On 120520 0952 copy of letter notifies Ben at HP Customer
041340 - Care on progress working with case management about
041341 - resolving possible hardware conflicts in order to setup tv
041342 - tuner. ref SDS 24 0L8G
041344 - ..
041345 - HP's letter concludes...
041346 -
041347 - 3. Sincerely,
041348 -
041349 - Ben
041350 - Customer Care Team
041351 -
041352 -
041353 -
041354 -
041355 -
041356 -
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0414 -