CONTACTS
SUBJECTS
Vizio 42" XVT3D424SV Television Serial Number LAPPJFAL3700698 Proble
6503 -
6503 - ..
6504 - Summary/Objective
6505 -
650501 - Follow up ref SDS 66 0000. ref SDS 65 0000.
650502 -
650503 -
650504 -
650505 -
650507 - ..
6506 -
6507 -
6508 - Background
6509 -
650901 - Television procurement and configuration issues...
650902 -
650903 -
650904 - 1. Vizio television xvt3d242sv called
650905 - Electronics101deals and canceled red
650906 - tag order to replace for fixing
650907 - remote control failure sound
650908 - volume and mute....................... 120403 1031 at 1059, ref SDS 66 UO5W
650909 - 2. Vizio explains remote control xvt3d424sv
650910 - uses both infrared (IR) and Bluetooth
650911 - to signal the
650912 - television ........................... 120403 1031, ref SDS 66 AL9K
650913 - and also sends IR signals to the old
650914 - Vizio television being used for a
650915 - computer monitor...................... 120403 1031, ref SDS 66 G95M
650916 - recommends different manufacturer for
650917 - television used as computer
650918 - monitor display....................... 120403 1031, ref SDS 66 6M6N
650919 - 3. Electronics101deals letter planning call on
650920 - 120402, to schedule pickup defective
650921 - television the next
650922 - day................................... 120330 1235 at 1806, ref SDS 64 029
650923 - Brenda will quote on alternate Vizio
650924 - television models for the 2nd
650925 - computer display...................... 120330 1235 at 1806, ref SDS 64 HA6
650926 - 4. Electronics101deals call from Brenda asking
650927 - for clarification of exchange process proposal
650928 - she will investigate and call back
650929 - on finalizing trasaction.............. 120330 1235 at 1454, ref SDS 64 2X7
650930 - 5. Electronics101deals notified to issue
650931 - "call tag" and asked to send replacement
650932 - before picking up defective unit
650933 - to maintain television
650934 - service............................... 120330 1235 at 1352, ref SDS 64 KB9
650935 - alternatively sell 32" television to
650936 - maintain interim service during
650937 - repair and replacement process
650938 - at Electronics101deals................ 120330 1235 at 1352, ref SDS 64 CC6
650939 - 6. Electronics101deals will issue "call tag" to
650940 - pickup defective Vizio television; will then
650941 - investigate making repairs or sending replacement
650942 - and will either return repaired unit or
650943 - replacement TV........................ 120330 1235 at 1324, ref SDS 64 9K3
650944 - Amazon appended comment to Electronics101
650945 - letter notifying that Amazon tracking
650946 - performance of 90 day warranty
650947 - entitlement........................... 120330 1235 at 1324, ref SDS 64 R37
650948 - 7. Electronics101deals notified again to
650949 - replace defective television, and asked
650950 - for price to buy another Vizio
650951 - television............................ 120330 1235, ref SDS 64 UR5K
650952 - 8. Electronics101deals investigates problem and
650953 - schedules report tomorrow on replacing
650954 - television to fix defective remote
650955 - control sensor system................. 120328 1157 at 2132, ref SDS 63 ER9
650956 - 9. Electronics101deals notified to replace
650957 - television to fix defective remote
650958 - control system........................ 120328 1157, ref SDS 63 5X3H
650959 - 10. Called and Vizio confirmed customer
650960 - should notify Electronics101deals to
650961 - replace the defective Vizio
650962 - xvt3d424sv television................. 120325 1110, ref SDS 62 XD6I
650963 - 11. Vizio phone message that order cancelled
650964 - replacing tv; said Electronics101ideal
650965 - should replace defective refurbished
650966 - tv; however, Vizio tapped bank account
650967 - for $679, the full amount of
650968 - prior sale............................ 120324 2321, ref SDS 61 ME5H
650969 - 12. Vizio issued service request number
650970 - ACC77108 replacing television to
650971 - correct defective remote
650972 - sensor system......................... 120324 1038, ref SDS 60 C35K
650973 - 13. Vizio television defective remote control
650974 - system for mute and sound volume
650975 - defective and should be
650976 - replaced.............................. 120323 1732, ref SDS 59 5X3H
650977 - Vizio ordered replacement of the
650978 - television............................ 120323 1732 at 2004, ref SDS 59 O88G
650979 - 14. Comcast remote control programmed with
650980 - 4 digit code to control Vizio
650981 - television............................ 120306 1010, ref SDS 55 QB5J
650982 - 15. Vizio xvt3d424sv television configured
650983 - for Internet connection with Vizio
650984 - technical assistance support and updated
650985 - television BIOS (firmware), required
650986 - to configure Comcast remote
650987 - control............................... 120304 0816, ref SDS 53 3K3M
650988 - 16. New remote control setup tv........... 120209 1430, ref SDS 51 CS7N
650989 - 17. Vendor replacing remote control....... 120207 1012, ref SDS 48 FF6K
650990 - 18. Serial # TV problem................... 120207 1012, ref SDS 48 HR5P
650991 - 19. Offer replace TV and remote control... 120207 1012, ref SDS 48 5M3T
650992 - 20. Remote control claim.................. 120206 0845, ref SDS 47 O58M
650993 - 21. Television remote control problem..... 120206 0845, ref SDS 47 YU3L
650994 - 22. Armoire touch up finish problem....... 120206 0845, ref SDS 47 ZK3J
650995 - 23. Television dimension problem.......... 120206 0845, ref SDS 47 J64M
650996 - 24. Television received................... 120206 0845, ref SDS 47 DI99
650997 - 25. Television purchased.................. 120201 0710, ref SDS 46 DI99
650998 - 26. Armoire finish complete............... 120125 0813, ref SDS 45 E54I
650999 - 27. Armoire stain and finish.............. 120123 1052, ref SDS 44 E54I
651000 - 28. Armoire modifications complete........ 120120 1005, ref SDS 43 0001
651001 - 29. Armoire final measurements............ 120111 1430, ref SDS 40 0001
651002 - 30. Television investigate Vizio.......... 111212 1448, ref SDS 38 R95G
651003 - 31. Television investigate dimensions..... 111208 2209, ref SDS 37 R95G
651004 - 32. Armoire work awarded.................. 111206 0918, ref SDS 35 OV5K
651005 - 33. Armoire modification proposal......... 111130 1004, ref SDS 34 IR5H
651006 - 34. Armoire meet contractors.............. 111123 1100, ref SDS 33 0001
651007 - 35. Armoire modify solicit contractors.... 111122 1121, ref SDS 32 7S6M
651008 - 36. Television choices.................... 111122 1121, ref SDS 32 ER9N
651009 - 37. Plan armoire convert large television. 111122 1121, ref SDS 32 IR5H
651010 -
651011 -
651013 - ..
6511 -
6512 -
6513 - Progress
6514 -
651401 - Vizio called...
651402 -
651403 - 877 698 4946 Weekends 8 - 4pm
651405 - ..
651406 - Case number.............................. 2260034
651408 - ..
651409 - Talked to Will badge #570
651411 - ..
651412 - He indicated that getting a television from another manufacturer
651413 - should resolve problem of remote control for television affecting the
651414 - computer monitor display. This confirms telecon with Joyln on 120403
651415 - 1023. ref SDS 66 6M6N
651417 - ..
651418 - Will also advised that clearing the Comcast universal remote control
651419 - and entering the code again, done previously on 120306 1010.
651420 - ref SDS 55 BO8I, may improve responsiveness sound and mute controls.
651421 -
651423 - ..
6515 -
6516 -
6517 - 1202
6518 -
651801 - Called Comcast.
651802 -
651803 -
651804 -
651805 -
651806 -
651807 -
651808 -
651809 -
6519 -