CONTACTS
SUBJECTS
Dishwasher Fail Door Hinge Sping Cable GE Hotopint Model HDA487G-01B
1303 -
1303 - ..
1304 - Summary/Objective
1305 -
130501 - Follow up ref SDS 3 0000. ref SDS 2 0000.
130502 -
130503 -
130504 -
130506 - ..
1306 -
1307 -
1308 - Progress
1309 -
130901 - On 120405 dishwasher door failed to work correctly. ref SDS 2 4X5G
130902 -
130903 - GE Hotpoint
130904 - Model.................. HDA487G-01BK
130905 - Serial number.......... FZ 796311 Y
130907 - ..
130908 - Research on the Internet indicates the door spring hinge cable part
130909 - 2291 failed and needs to be replaced, reported on 120405 2137.
130910 - ref SDS 2 SE7J
130912 - ..
130913 - Called following appliance and dishwasher repair service companies,
130914 - but all are closed on the weekend...
130915 -
130916 - 1. Appliance Repair Concord
130917 - 925 301 8795
130919 - ..
130920 - Talked to Don...
130922 - ..
130923 - ARC charges for service call to investigate the problem, and also has
130924 - a set price for doing the work.
130926 - ..
130927 - Don quoted...
130928 -
130929 - Price............................ $182.95 with 1 year warranty
130930 -
130931 - ...plus cost of parts.
130932 -
130934 - ..
130935 - 2. Absolutely Affordable Appliance Repair (AAAR)
130936 - 925 305-9038
130937 -
130939 - ..
130940 - Called and left message for Mark to call back, following up call last
130941 - week on 120405 2137. ref SDS 2 3Y5H
130942 -
130943 - [...below Mark called back left message; called and left
130944 - another message for Mark. ref SDS 0 5P4G
130946 - ..
130947 - 3. J and D Appliance Repair
130948 - 925 680-4328
130950 - ..
130951 - Out of business or number changed - no answer.
130953 - ..
130954 - 4. Leo's Appliance Parts
130955 - 925 680-7555
130957 - ..
130958 - Talked to Leo. They only sell parts.
130959 -
130960 - Price to buy two cables.......................... $30
130962 - ..
130963 - This is much higher than buying the 2 cables for $16, including tax
130964 - from Repairclinic, reported on 120405 2137. ref SDS 2 SE7J
130966 - ..
130967 - Asked Leo for reference to do installation.
130969 - ..
130970 - Leo said to call...
130971 -
130972 - Jim Brunelle............. 925 687 4912
130973 -
130974 -
130975 - 5. Brunelle Appliance Repair Service
130976 - 925 687 4912
130978 - ..
130979 - Talked to Tippany.
130981 - ..
130982 - Tippany will ask Jim to call back with a price.
130983 -
130984 -
130986 - ..
1310 -
1311 -
1312 - 1231
1313 -
131301 - Mark called back, per above, ref SDS 0 8P9I, but missed call, so
131302 - called him and left another voice message.
131303 -
131304 - Absolutely Affordable Appliance Repair
131305 - 925 305-9038
131306 -
131307 -
131309 - ..
1314 -
1315 -
1316 - 1246
1317 -
131701 - J & D Appliance Service called.
131702 -
131703 - Talked to Myra.
131705 - ..
131706 - She said their telephone service was out of service this morning,
131707 - which explains why could not get through, per above. ref SDS 0 FQ5J
131709 - ..
131710 - Myra said they have to send a service agent out to get the make and
131711 - model of the dishwasher in order to quote a price.
131713 - ..
131714 - Gave Myra model of dishwasher, per above. ref SDS 0 FQ5J
131716 - ..
131717 - Myra said J&D will call back with a price to do the work.
131718 -
131720 - ..
1318 -
1319 -
1320 - 1258
1321 -
132101 - Myra called back.
132102 -
132103 - She said J&D technicians are not trained to work with GE Hotpoint
132104 - dishwashers....
132105 -
132106 - Model.................. HDA487G-01BK
132108 - ..
132109 - As a result, J&D cannot quote a price to do the work.
132110 -
132111 -
132113 - ..
1322 -
1323 -
1324 - 1318
1325 -
132501 - Message from Jim Brunnel.
132502 -
132503 - 6. Brunelle Appliance Repair Service
132504 - 925 687 4912
132506 - ..
132507 - Called him back and talked to Tammi..
132509 - ..
132510 - Jim is not available now.
132512 - ..
132513 - Gave Tammi product model, per above, ref SDS 0 4X5G, and explained
132514 - scope of work.
132516 - ..
132517 - Tammi will notify Jim to call back.
132518 -
132519 -
132521 - ..
1326 -
1327 -
1328 - 1325
1329 -
132901 - Called Mark back, following up earlier messages. ref SDS 0 5P4G
132902 -
132903 - [On 120410 1000 follow up, ref SDS 5 3L3I
132905 - ..
132906 - Absolutely Affordable Appliance Repair (AAAR)
132907 - 925 305-9038
132909 - ..
132910 - Mark confirmed that he will do the work for $90 plus parts.
132912 - ..
132913 - We discussed cost of the parts based on Repairclinic prices reported
132914 - on 120405 2137. ref SDS 2 SE7J Decided to replace both cables, even
132915 - though only 1 is broken. Asked of parts will cost $20 or so, which is
132916 - $10 less than Leo Appliance quoted, per above. ref SDS 0 CR5O
132918 - ..
132919 - Mark said he can get the parts for less than $20.
132921 - ..
132922 - Mark will call back in 20 minutes with firm price on parts and total
132923 - for the work.
132924 -
132926 - ..
1330 -
1331 -
1332 - 1330
1333 -
133301 - Mark called back.
133302 -
133303 - Absolutely Affordable Appliance Repair (AAAR)
133304 - 925 305-9038
133306 - ..
133307 - He is quoting $30 for the parts, which is same as Leo's per above.
133308 - ref SDS 0 CR5O
133310 - ..
133311 - Mark said the parts store has one cable in stock and will order
133312 - another. It will not be available until Wednesday, so he wants to
133313 - schedule the work here the next day on Thursday...
133314 -
133315 - 120412 between 1000 - 1100
133317 - ..
133318 - Agreed to this.
133319 -
133320 - [On 120410 1000 work was performed by Brunnel Appliance
133321 - Repairs, ref SDS 5 QX4J, so called and canceled order for
133322 - AAAR to do the work on Thursday, 120412. ref SDS 5 XX6H
133324 - ..
133325 - Mark is familiar with Concord, and so knows the location at Treat and
133326 - Cowell.
133327 -
133329 - ..
1334 -
1335 -
1336 - 1353
1337 -
133701 - Called Lilly, following up call last Friday on 120407 0958.
133702 - ref SDS 3 0U5M
133706 - ..
133707 - She said that Steve has removed the dishwasher at their house, and
133708 - that project went okay.
133710 - ..
133711 - Called back in the evening and talked to Steve.
133713 - ..
133714 - He seemed to indicate that utility connections have to be
133715 - disconnected in order to remove the dishwasher from beneath the
133716 - kitchen counter.
133718 - ..
133719 - Not sure how this is done, so will hire professional to do the work.
133720 -
133721 - [...below, on 120409 1028 at 1431 Jim Brunelle Appliance
133722 - Repair Service says door spring can be installed without
133723 - removing dishwasher from beneach kitchen counter.
133724 - ref SDS 0 0V6F
133725 -
133726 -
133728 - ..
1338 -
1339 -
1340 - 1431
1341 -
134101 - Jim at Brunnel called.
134102 -
134103 - Brunelle Appliance Repair Service
134104 - 925 687 4912
134106 - ..
134107 - Jim can do the work tomorrow for $66 plus parts. Says it will take
134108 - less than 30 minutes.
134110 - ..
134111 - He says it is not necessary to remove the unit from beneath the
134112 - kitchen counter.
134114 - ..
134115 - Scheduled to do the work tomorrow. Jim will pickup up the cables at
134116 - the parts store.
134117 -
134118 - [On 120410 1000 work was performed by Jim with Brunnel
134119 - Appliance Repairs for $107, ref SDS 5 QX4J; called and
134120 - canceled order for Mark at AAAR to do the work on Thursday,
134121 - 120412. ref SDS 5 XX6H
134123 - ..
134124 - He will call to report when he can stop by..
134126 - ..
134127 - Jim will investigate further on how to do the work. He bases belief
134128 - that the spring can be installed without pulling the unit from
134129 - beneath the kitchen counter on the fact that dishwasher has not been
134130 - replaced since Millie moved here in 1995, so it is over 15 years old.
134131 -
134133 - ..
1342 -
1343 -
1344 - 1446
1345 -
134501 - Call Jim back on process to repair dishwasher spring cable problem.
134502 -
134503 - Brunelle Appliance Repair Service
134504 - 925 687 4912
134506 - ..
134507 - Left message for Jim to call back and verify his work procedure
134508 - planned for reconnecting the door spring will be effective.
134509 -
134510 - [On 120410 1000 work was performed by Brunnel Appliance
134511 - Repairs, ref SDS 5 QX4J, so called and canceled order for
134512 - AAAR to do the work on Thursday, 120412. ref SDS 5 XX6H
134513 -
134514 -
134516 - ..
1346 -
1347 -
1348 - 2005
1349 -
134901 - Contacted Repair clinic and submitted question asking for diagram and
134902 - instructions on connecting the spring cable to the door and to the
134903 - chasis.
134904 -
134905 - Case Number: 869231-1932
134906 -
134907 -
134908 -
134909 -
134910 -
134911 -
1350 -