CONTACTS
SUBJECTS
Default Null Subject Account for Blank Record
0403 -
0403 - ..
0404 - Summary/Objective
0405 -
040501 - Follow up ref SDS 13 0000. ref SDS 12 0000.
040502 -
040503 -
040504 -
040505 -
040506 -
040508 - ..
0406 -
0407 -
0408 - Background
0409 -
040901 - On 120202 investigated buying HP computer for c18. ref SDS 1 0001
040902 -
040903 - On 120205 ordered computer from HP for c18. ref SDS 2 6A5M
040905 - ..
040906 - On 120214 c18 received from HP, ref SDS 3 7T9I, with significant
040907 - problems. ref SDS 3 7260
040909 - ..
040910 - On 120218 prepared to file a claim for HP to exchange h8 1280t
040911 - computer with unit that has specified components and corrects defects,
040912 - ref SDS 4 FX5I,
040914 - ..
040915 - On 120218 developed case study showing problems communicating with HP
040916 - on correcting defects in c18, ref SDS 4 II9H,
040918 - ..
040919 - On 120223 communication fails with HP on repairing defective computer.
040920 - ref SDS 5 SE8V
040922 - ..
040923 - On 120302 Madeline in HP Sales Escalation and Peter in Technical
040924 - Assistance took ownership of problem and developed solution to
040925 - complete sales order. ref SDS 7 03D5
040927 - ..
040928 - On 120306 received request from HP to file survey on quality of HP
040929 - customer service for work with Technical Assistance on 120302.
040931 - ..
040932 - On 120314 cancelled order and placed new order to get $153 discount
040933 - and increase performance of c18. 120314 0832, ref SDS 10 0001
040935 - ..
040936 - On 120316 HP notified c18 has shipped and scheduled deliver on 120321,
040937 - a week ahead of schedule. ref SDS 11 K18O
040939 - ..
040940 - On 120316 2243 completed case study on procurement c18, and then filed
040941 - surveys evaluating quality of customer service. ref SDS 12 PPXQ,
040943 - ..
040944 - On 120317 2130 submitted separate report on quality service for c18
040945 - procurement citing Peter in Technical Support Department, and Madeline
040946 - in Sales Escalation Department. ref SDS 13 PPXQ
040948 - ..
040949 - On 120320 1643 received c18 on reorder of h8qe transformed into h8
040950 - 1280t high performance desktop computer, ref SDS 14 7T9I; diagnostics
040951 - indicate c18 meets procurement objectives and requirements for high
040952 - performance. ref SDS 14 QQ9O
040954 - ..
040955 - On 120321 c18 initial setup to test running SDS, ref SDS 15 KB4H;
040956 - decide to implement standard configuration with Windows 7 Ultimate os
040957 - 32-bit on i and 64-bit on j. ref SDS 15 OL4F
040959 - ..
040960 - On 120323 c18 impression of very slow coping 800 MB of files between
040961 - partitions, ref SDS 16 7T9I, actually verified c18 provides faster
040962 - disk performance than c17. ref SDS 16 NG3J
040964 - ..
040965 - On 120323 c18 demonstrates much higher performance on SDS functions
040966 - than using c17. ref SDS 16 V26O
040968 - ..
040969 - On 120324 visit Morris determine can increase SSD storage using HHD
040970 - bay rather, ref SDS 17 UC7J, than PCI slot proposed by HP on 120313.
040971 - ref SDS 9 NJ66
040973 - ..
040974 - On 120327 visit Fry's for quote of $150 to configure Windows 7 Ultimte
040975 - 32-bit os on i drive, and 64-bit on j drive. ref SDS 18 HI5G
040977 - ..
040978 - On 120327 called HP and began case 8058297916 to configure c18
040979 - television tuner for connection with Comcast cable service for
040980 - recording television broadcasts to save on the computer hard disk.
040981 - Steve will do research and call back to complete configuration.
040982 - ref SDS 19 KP6J
040984 - ..
040985 - On 120328 1443 Steve at HP did not call back; received call from
040986 - someone in India could not understand, so no progresss on case
040987 - 8058297916 to configure c18 for using television tuner recording
040988 - live broadcasts on computer. ref SDS 20 AC7M
040989 -
040990 -
040991 -
040992 -
040993 -
040995 - ..
0410 -
0411 -
0412 - Progress
0413 -
041301 - Received letter from HP saying...
041302 -
041303 - 1. Subject: Your HP Order H121988954: Tell us what you think!
041304 - Date: Sun, 1 Apr 2012 06:27:38 +0000 (GMT)
041305 - From: HP Home & Home Office Store
041306 - To: rod@welchco.com
041308 - ..
041309 - 2. HOME AND HOME OFFICE STORE
041310 -
041311 - http://www.shopping.hp.com/webapp/shopping/home.do
041312 -
041313 - 1-866-433-2028
041314 -
041315 - Laptops
041316 -
041317 - http://www.shopping.hp.com/webapp/shopping/store_access.do?template_type=computer_store&landing=notebooks
041318 -
041319 - Desktops
041320 -
041321 - http://www.hpshopping.com/webapp/shopping/store_access.do?template_type=computer_store&landing=desktops
041322 -
041323 - Printers
041324 -
041325 - http://www.shopping.hp.com/webapp/shopping/store_access.do?template_type=landing&landing=printer
041326 -
041327 - Ink & Toner
041328 -
041329 - http://www.shopping.hp.com/webapp/shopping/store_access.do?template_type=printer_supp_acc
041330 -
041331 - Accessories
041332 -
041333 - http://www.shopping.hp.com/webapp/shopping/pc_accessories.do?storeName=accessories
041334 -
041335 - Electronics <http://www.shopping.hp.com/accessories-store/computer> Deals
041336 -
041337 - http://www.shopping.hp.com/webapp/shopping/offers_guide.do
041338 -
041339 - See All
041340 -
041341 - http://www.shopping.hp.com/webapp/shopping/home.do
041343 - ..
041344 - 3. CUSTOMER SURVEY
041346 - ..
041347 - 4. Your feedback makes a difference
041348 -
041349 - 5. My order status
041350 -
041351 - https://www.shopping.hp.com/webapp/shopping/order_status_sign_in.do
041352 -
041353 - ...account...
041354 -
041355 - https://www.shopping.hp.com/webapp/shopping/sign_in.do
041357 - ..
041358 - 6. Customer service
041359 -
041360 - http://www.shopping.hp.com/webapp/shopping/help.do
041362 - ..
041363 - 7. Survey: Tell us how we did!
041364 -
041365 - http://www.shopping.hp.com/webapp/shopping/survey_form.do?orderNumber=H121988954
041369 - ..
041370 - 8. We hope you are enjoying the product(s) you recently ordered.
041371 - We continuously strive to provide a great shopping experience.
041373 - ..
041374 - 9. Please tell us how we did by completing a quick and
041375 - confidential 4-question survey.
041377 - ..
041378 - 10. Take survey now_
041379 -
041380 - http://www.shopping.hp.com/webapp/shopping/survey_form.do?orderNumber=H121988954
041382 - ..
041383 - This is the 5th or 6th survey HP has requested on this order, shown in
041384 - case study on 120218 1802, ref SDS 4 O99K; and as shown in the record
041385 - on 120317 2130 notifying HP of excellent work by Madeline and Peter.
041386 - ref SDS 13 PPXQ
041388 - ..
041389 - HP's letter continues...
041390 -
041391 - 11. Take a minute to also leave a product review and help other
041392 - customers make smarter purchases.
041394 - ..
041395 - 12. Your review will be posted on our website upon approval.
041396 -
041397 - Review your HP Pavilion HPE h8qe customizable Desktop PC_
041398 -
041399 - http://www.shopping.hp.com/webapp/shopping/email_write_review.do?prodId=QC461AV%23ABA&user=ba35a3d03604e35468c9cb92181580b7646174653d3230313230333137267573657269643d3239353331363538266d61786167653d3630&isCTO=true&campaignId=emailCampaign
041401 - ..
041402 - 13. Thank you,
041404 - ..
041405 - 14. The HP Home & Home Office store customer satisfaction team
041406 -
041407 -
041408 - 15. ESSENTIAL LINKS
041410 - ..
041411 - 16. My order status
041412 -
041413 - https://www.shopping.hp.com/webapp/shopping/order_status_sign_in.do
041415 - ..
041416 - 17. Newsletter sign-up
041417 -
041418 - https://www.shopping.hp.com/webapp/shopping/newsletter.do?destPage=news_sub&s=11&ext_email=
041420 - ..
041421 - 18. Become an insider and see new products and the best deals
041422 - first!
041424 - ..
041425 - 19. Return and exchange policy
041426 -
041427 - http://www.shopping.hp.com/webapp/shopping/return_exchange.do
041429 - ..
041430 - 20. Troubleshooting & drivers
041431 -
041432 - http://h10025.www1.hp.com/ewfrf/wc/siteHome?lc=en&cc=us&dlc=en
041433 -
041434 -
041435 - 21. 24/7 service and support
041436 -
041437 - http://h71036.www7.hp.com/hho/cache/309717-0-0-225-121.html
041439 - ..
041440 - 22. Print this receipt
041441 -
041442 - https://www.shopping.hp.com/webapp/shopping/order_status_sign_in.do
041443 - http://www.shopping.hp.com/webapp/shopping/store_access.do?template_type=computer_store&landing=notebooks
041444 - http://www.hpshopping.com/webapp/shopping/store_access.do?template_type=computer_store&landing=desktops
041445 - http://www.shopping.hp.com/webapp/shopping/store_access.do?template_type=landing&landing=printer
041446 - http://www.shopping.hp.com/webapp/shopping/store_access.do?template_type=printer_supp_acc
041447 - http://www.shopping.hp.com/webapp/shopping/pc_accessories.do?storeName=accessories
041448 - http://www.shopping.hp.com/accessories-store/computer
041449 - http://www.shopping.hp.com/webapp/shopping/offers_guide.do
041451 - ..
041452 - 23. My Account
041453 -
041454 - https://www.shopping.hp.com/webapp/shopping/sign_in.do
041456 - ..
041457 - 24. Returns & Exchange
041458 -
041459 - http://www.shopping.hp.com/webapp/shopping/return_exchange.do
041461 - ..
041462 - 25. Customer Service
041463 -
041464 - http://www.shopping.hp.com/webapp/shopping/help.do
041466 - ..
041467 - 26. You will not receive any sales solicitations (sales-related
041468 - materials or phone calls) as a result of your participation in
041469 - this survey. This email is a one-off message from
041470 - Hewlett-Packard and you have not been added to an email list.
041471 -
041472 -
041473 -
041474 -
041475 -
041476 -
041477 -
041478 -
041479 -
041480 -
041481 -
0415 -