CONTACTS
SUBJECTS
Vizio 42" XVT3D424SV Television Serial Number LAPPJFAL3700698 Proble
6503 -
6503 - ..
6504 - Summary/Objective
6505 -
650501 - Follow up ref SDS 59 0000. ref SDS 58 0000.
650502 -
650503 -
650504 -
650505 -
650507 - ..
6506 -
6507 -
6508 - Background
6509 -
650901 - Television procurement and configuration issues...
650902 -
650903 - 1. Electronics101deals investigates problem and
650904 - schedules report tomorrow on replacing
650905 - television to fix defective remote
650906 - control sensor system................. 120328 1157 at 2132, ref SDS 0 ER9N
650907 - 2. Electronics101deals notified to replace
650908 - television to fix defective remote
650909 - control system........................ 120328 1157, ref SDS 0 5X3H
650910 - 3. Called and Vizio confirmed customer
650911 - should notify Electronics101deals to
650912 - replace the defective Vizio
650913 - xvt3d424sv television................. 120325 1110, ref SDS 62 XD6I
650914 - 4. Vizio phone message that order cancelled
650915 - replacing tv; said Electronics101ideal
650916 - should replace defective refurbished
650917 - tv; however, Vizio tapped bank account
650918 - for $679, the full amount of
650919 - prior sale............................ 120324 2321, ref SDS 61 ME5H
650920 - 5. Vizio issued service request number
650921 - ACC77108 replacing television to
650922 - correct defective remote
650923 - sensor system......................... 120324 1038, ref SDS 60 C35K
650924 - 6. Vizio television defective remote control
650925 - system for mute and sound volume
650926 - defective and should be
650927 - replaced.............................. 120323 1732, ref SDS 59 5X3H
650928 - Vizio ordered replacement of the
650929 - television............................ 120323 1732 at 2004, ref SDS 59 O88G
650930 - 7. Comcast remote control programmed with
650931 - 4 digit code to control Vizio
650932 - television............................ 120306 1010, ref SDS 55 F677
650933 - 8. Vizio xvt3d424sv television configured
650934 - for Internet connection with Vizio
650935 - technical assistance support and updated
650936 - television BIOS (firmware), required
650937 - to configure Comcast remote
650938 - control............................... 120304 0816, ref SDS 53 3K3M
650939 - 9. New remote control setup tv........... 120209 1430, ref SDS 51 CS7N
650940 - 10. Vendor replacing remote control....... 120207 1012, ref SDS 48 FF6K
650941 - 11. Serial # TV problem................... 120207 1012, ref SDS 48 HR5P
650942 - 12. Offer replace TV and remote control... 120207 1012, ref SDS 48 5M3T
650943 - 13. Remote control claim.................. 120206 0845, ref SDS 47 O58M
650944 - 14. Television remote control problem..... 120206 0845, ref SDS 47 YU3L
650945 - 15. Armoire touch up finish problem....... 120206 0845, ref SDS 47 ZK3J
650946 - 16. Television dimension problem.......... 120206 0845, ref SDS 47 J64M
650947 - 17. Television received................... 120206 0845, ref SDS 47 DI99
650948 - 18. Television purchased.................. 120201 0710, ref SDS 46 DI99
650949 - 19. Armoire finish complete............... 120125 0813, ref SDS 45 E54I
650950 - 20. Armoire stain and finish.............. 120123 1052, ref SDS 44 E54I
650951 - 21. Armoire modifications complete........ 120120 1005, ref SDS 43 0001
650952 - 22. Armoire final measurements............ 120111 1430, ref SDS 40 0001
650953 - 23. Television investigate Vizio.......... 111212 1448, ref SDS 38 R95G
650954 - 24. Television investigate dimensions..... 111208 2209, ref SDS 37 R95G
650955 - 25. Armoire work awarded.................. 111206 0918, ref SDS 35 OV5K
650956 - 26. Armoire modification proposal......... 111130 1004, ref SDS 34 IR5H
650957 - 27. Armoire meet contractors.............. 111123 1100, ref SDS 33 0001
650958 - 28. Armoire modify solicit contractors.... 111122 1121, ref SDS 32 7S6M
650959 - 29. Television choices.................... 111122 1121, ref SDS 32 ER9N
650960 - 30. Plan armoire convert large television. 111122 1121, ref SDS 32 IR5H
650961 -
650962 -
650963 -
650965 - ..
6510 -
6511 -
6512 - Progress
6513 -
651301 - Submitted letter to Electronics101deals to replace television...
651302 -
651303 - 1. Subject: 002-4257588-1580223, Received Damaged, Defective, or Wrong Item
651304 - Date: Wed, 28 Mar 2012 12:59:16 -0700
651309 - ..
651310 - 2. Order ID 002-4257588-1580223:
651311 - 1 of VIZIO XVT3D424SV 42-Inch Full HD 3D Edge Lit Razor LED with Smart Dimming LCD HDTV 480 Hz SPS with VIZIO Internet Apps [ASIN: B0045TZF66]
651313 - ..
651314 - 3. Electronics101Deals
651315 - 818-720-3376
651317 - ..
651318 - 4. Vizio case........................... 2260034
651320 - ..
651321 - 5. Dear Brenda
651323 - ..
651324 - 6. Electronics101deals proposed in your letter on 120207, to try
651325 - fixing defects in the television remote control system by first
651326 - replacing the remote control, see line 3212. ref SDS 48 5L5J
651328 - ..
651329 - 7. It took two tries but finally the correct remote control was
651330 - received, and there was progress to run "setup" and power the
651331 - television on and off.
651333 - ..
651334 - 8. Last week on 120323, Vizio reviewed their case number 2260034
651335 - again to fix problems with mute and changing sound volume using
651336 - the remote control system. ref SDS 59 5X3H Vizio determined
651337 - the remote sensor system on the television is defective, and
651338 - issued Service Request #ACC771038 to replace the television
651339 - (see Vizio's letter received on 120324 1038. ref SDS 60 C35K)
651340 - This was based on Electronics101deals order shown above,
651341 - ref SDS 0 JT5I, as set out in the record - see line 3708...
651343 - ..
651344 - 9. Chris indicated Vizio would replace the television, and
651345 - requested a copy of the Electronics101deals invoice. This was
651346 - submitted, and later John issued a Vizio order to replace the
651347 - television, see line 3741, ref SDS 59 O88G, and as shown in
651348 - Vizio's letter attached [...received on 120324 1038.
651349 - ref SDS 60 C35K...]. Vizio charged my account $679 for the
651350 - cost of the television pending return of the defective unit.
651351 - They also ordered a postage paid and pre-addressed box to ship
651352 - the defective television back to Vizio.
651354 - ..
651355 - 10. However, the next day on 120324, Vizio called and said the
651356 - order was canceled because Amazon (Electronics101deals) should
651357 - replace the television under the 90 day warranty for
651358 - refurbished televisions [...reported on 120325 1110,
651359 - ref SDS 62 5X3H...]. Yesterday, Vizio finally restored funds
651360 - to my credit card account.
651362 - ..
651363 - 11. By copy, Vizio is notified their guidance has been implemented
651364 - to replace the television, as originally proposed by
651365 - Electronic101deals in your letter on 120207. ref SDS 48 5L5J
651366 - Very sorry the initial effort to correct defects was not
651367 - successful by replacing the remote control unit alone.
651369 - ..
651370 - 12. Please let me know the schedule for completing this transaction.
651371 -
651372 - [...below on 120328 1157 at 2132 Electronics101deals
651373 - investigating problem and will respond with work plan
651374 - tomorrow. ref SDS 0 ER9N
651375 -
651376 - [On 120330 1235 Electronics101deals did not respond
651377 - yesterday nor so far today, so sent follow up letter aksing
651378 - Electronics101deals to replace the television under
651379 - warranty provisions, and further requested a price to buy
651380 - another 32" Vizio television to us for a computer monitor.
651381 - ref SDS 63 UR7R
651382 -
651390 -
651391 -
651393 - ..
6514 -
6515 -
6516 - 2132
6517 -
651701 - Received letter from Electronic101deals saying...
651702 -
651703 - 1. Subject: RE: 002-4257588-1580223, Received Damaged, Defective, or Wrong Item
651704 - Date: Wed, 28 Mar 2012 20:39:14 +0000 (UTC)
651708 - ..
651709 - 2. Order ID 002-4257588-1580223:
651710 - 1 of VIZIO XVT3D424SV 42-Inch Full HD 3D Edge Lit Razor LED
651711 - with Smart Dimming LCD HDTV 480 Hz SPS with VIZIO Internet Apps
651712 - [ASIN: B0045TZF66]
651714 - ..
651715 - 3. Hello Rod,
651717 - ..
651718 - 4. I am out of the office today. I will speak with my manager to
651719 - discuss the situation and be in touch tomorrow morning. [...
651720 - Brenda responds to the letter this morning asking
651721 - Electronics101deals to replace defective tv, above. ref SDS 0
651722 - JT8M...]
651723 -
651724 - [On 120330 1235 Electronics101deals did not respond
651725 - yesterday nor so far today, so sent follow up letter aksing
651726 - Electronics101deals to replace the television under
651727 - warranty provisions, and further requested a price to buy
651728 - another 32" Vizio television to us for a computer monitor.
651729 - ref SDS 63 UR7R
651730 -
651737 -
651738 -
651739 -
651740 -
651741 -
651742 -
651743 -
651744 -
651745 -
6518 -