CONTACTS
SUBJECTS
Comcast Payment $110.16 110712-110811 1 Months Communication Service
3703 -
3703 - ..
3704 - Summary/Objective
3705 -
370501 - Follow up ref SDS 48 0000. ref SDS 47 0000.
370502 -
370503 -
370504 -
370505 -
370506 -
370508 - ..
3706 -
3707 -
3708 - Progress
3709 -
370901 - Vizio called...
370902 -
370903 - 877 698 4946 Weekends 8 - 4pm
370905 - ..
370906 - Case number.............................. 2260034
370908 - ..
370909 - Left message that transaction...
370910 -
370911 - AR771042
370912 -
370913 - ...was cancelled because warranty past 90 days, reported yesterday
370914 - evening on 120324 2321. ref SDS 48 ME5H
370916 - ..
370917 - However, Vizio charged bank account for $679 to cover cost of
370918 - replacement television.
370920 - ..
370921 - This conflicts with agreement that bank account would only be charged
370922 - if replacement television was no returned, reported yesterday on
370923 - 120323 1732. ref SDS 47 O88G
370925 - ..
370926 - Talked to Alex 415643.
370928 - ..
370929 - Alex said the Vizio charge is only "pending," which is correct, but
370930 - Wells Fargo showed the account has 0 balance.
370932 - ..
370933 - Alex said Vizio cancelled sending a replacement because Vizio did not
370934 - refurbish the television. Vizio's records show the television was
370935 - sold to Walmart and refurbished by Electronics101deals.
370937 - ..
370938 - Alex said to contact Amazon to replace the television under the 90
370939 - day warranty for refurbished Vizio televisions.
370940 -
370941 - [On 120328 1157 notified Electronics101deals to replace
370942 - television to fix defective remote control system.
370943 - ref SDS 49 5X3H
370945 - ..
370946 - [On 120328 1157 at 2132 Electronics101deals investigating
370947 - problem and will respond with work plan tomorrow.
370948 - ref SDS 49 ER9N
370950 - ..
370951 - [On 120330 1235 Electronics101deals did not respond
370952 - yesterday nor so far today, so sent follow up letter aksing
370953 - Electronics101deals to replace the television under
370954 - warranty provisions, and further requested a price to buy
370955 - another 32" Vizio television to us for a computer monitor.
370956 - ref SDS 50 UR7R
370958 - ..
370959 - Asked Alex to write a letter saying the remote sensor is not working,
370960 - previously diagnosed as possible problem by Chris at Vizio on 120323
370961 - 1732, ref SDS 47 4L56, and previously by Christopher at Vizio on
370962 - 120206 0845. ref SDS 37 IH73
370964 - ..
370965 - Alex said he cannot find a record showing Vizio sent a letter
370966 - previously. Cited the record on 120206 0845. ref SDS 37 AG56
370968 - ..
370969 - Vizio sent another letter for the same problem on 120305 1158.
370970 - ref SDS 42 BE4K
370971 -
370973 - ..
3710 -
3711 -
3712 - 1153
3713 -
371301 - Alex came back online and said Vizio will send another letter.
371302 -
371304 - ..
3714 -
3715 -
3716 - 1340
3717 -
371701 - Received letter from Vizio saying...
371702 -
371703 - 1. Subject: VIZIO Follow Up Team
371704 - Date: Sun, 25 Mar 2012 13:55:08 -0500
371708 - ..
371709 - 2. Dear Valued Vizio Customer,
371710 -
371711 - Thank you for your recent inquiry with VIZIO. Here at VIZIO we
371712 - do offer best in class technical support.
371714 - ..
371715 - 3. Vizio has received your Proof of Purchase unfortunately it
371716 - doesn't provide all of the information Vizio requires to
371717 - continue with your case.
371719 - ..
371720 - 4. Vizio sold this unit to one of our major retailers other than
371721 - (Electronics101deals). We will need a valid receipt from that
371722 - retailer before we can proceed with your case.
371724 - ..
371725 - 5. We suggest you contact (Electronics101deals) for assistance
371726 - with this matter. If you have any questions please contact us
371727 - at 877-878-4946 or chat with us at chat.vizio.com and reference
371728 - your case number. Thanks for choosing VIZIO and have a great
371729 - day! Follow Up Team
371730 -
371731 - [On 120328 1157 notified Electronics101deals to replace
371732 - television to fix defective remote control system.
371733 - ref SDS 49 5X3H
371735 - ..
371736 - [On 120328 1157 at 2132 Electronics101deals investigating
371737 - problem and will respond with work plan tomorrow.
371738 - ref SDS 49 ER9N
371740 - ..
371741 - [On 120330 1235 Electronics101deals did not respond
371742 - yesterday nor so far today, so sent follow up letter aksing
371743 - Electronics101deals to replace the television under
371744 - warranty provisions, and further requested a price to buy
371745 - another 32" Vizio television to us for a computer monitor.
371746 - ref SDS 50 UR7R
371747 -
371748 - 6. 800 STEVENS PORT DRIVE, SUITE DD750
371749 - DAKOTA DUNES,SD 57049
371750 - PHONE: 877-878-4946
371751 - EMAIL: photos@vizio.com
371752 - VIZIO.COM
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