CONTACTS
SUBJECTS
Default Null Subject Account for Blank Record
0403 -
0403 - ..
0404 - Summary/Objective
0405 -
040501 - Follow up ref SDS 14 0000. ref SDS 13 0000.
040502 -
040503 -
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040506 -
040508 - ..
0406 -
0407 -
0408 - Background
0409 -
040901 - On 120128 ignition system serviced with tune up under invoice 188423,
040902 - ref SDS 1 6C4H
040904 - ..
040905 - On 120216 failure of the ignition starter system replaced under
040906 - invoice 189370 on 120216. ref SDS 4 6C4H
040908 - ..
040909 - On 120225 1114 filed warranty claim to recover cost of repairing
040910 - starter damaged by prior work on 120128. ref SDS 6 YH5L
040912 - ..
040913 - On 120307 1810 letter cites meeting at Future Ford on 120301 claiming
040914 - warranty refund payment due of $336.38, ref SDS 9 X236, on invoice
040915 - #189370 for work replacing the starter on 120216, ref SDS 4 GP62,
040916 - which was damaged performing tune up services on the ignition starter
040917 - system presented in invoice #188423 dated 120128. ref SDS 1 6C4H
040918 - implements Future Ford's letter on 120131, requesting reports on
040919 - quality of service and notifying that customer satisfaction is highest
040920 - priority. ref SDS 2 PO5P
040922 - ..
040923 - On 120307 1810 letter requests payment of $336.38 for warranty claim
040924 - submitted 3rd time. ref SDS 9 P85V
040926 - ..
040927 - On 120313 1037 received call from Jaime, Service Manager at Future
040928 - Ford reporting progress responding to warranty clain for payment of
040929 - $336.38 to repair ignition starter system following prior work 2 weeks
040930 - earlier. ref SDS 10 6Y5H Jamie will submit Future Ford's analysis
040931 - toward finalizing the claim. ref SDS 10 EF4O
040933 - ..
040934 - On 120315 1527 Future Ford letter correctly presents evidence showing
040935 - service work history leading to damaged ignition starter system,
040936 - ref SDS 11 AG8N, but denies responsibility and refuses to honor 12
040937 - month warranty on service repairs. ref SDS 11 EC3Y
040939 - ..
040940 - On 120316 1440 letter responds to Future Ford notes agreement on
040941 - service history leading to damaged starter, ref SDS 12 R46X; explains
040942 - grounds for entitlement to recover cost of repairing the starter
040943 - caused by damage doing prior work on the electrical ignition system,
040944 - ref SDS 12 R54O, and as a result, Future Ford should provide warranty
040945 - coverage refunding $336.38. ref SDS 12 R56J
040947 - ..
040948 - On 120316 1440 at 1923 Jamie responds, and requests meeting at Future
040949 - Ford to explain details of car repairs. ref SDS 13 5D6M
040951 - ..
040952 - On 120316 1440 at 2002 agree to meet at Future Ford again; request
040953 - letter explaining "repairs, relationships, and reasons why, in order
040954 - to prepare for a productive meeting, and advise do not want to
040955 - encounter terms and details not previously presented. ref SDS 13 LA8K
040957 - ..
040958 - On 120319 0923 letter notifies Future Ford will call at 1400 for
040959 - discussion on resolving warranty starter claim, as requested in Future
040960 - Ford's letter on 120317. ref SDS 0 AG8N
040962 - ..
040963 - On 120317 1540 receive letter from Future Ford refusing to submit
040964 - additional evidence on settling warranty claim, and insists on meeting
040965 - saying resolution is within reach. ref SDS 14 AG8N
040967 - ..
040968 - On 120319 0923 letter notifies Future Ford will call at 1400 today for
040969 - discussion to resolve warranty claim on starter. ref SDS 0 AG8N
040970 -
040971 -
040972 -
040974 - ..
0410 -
0411 -
0412 - Progress
0413 -
041301 - Letter to Future Ford saying...
041302 -
041303 - 1. Subject: Re: Warranty Claim $336 Ignition System Correct work Jan 28 Invoice 188423
041304 - Date: Mon, 19 Mar 2012 09:29:50 -0700
041311 - ..
041312 - 2. I'll call at 2pm today on discussing this matter. Look forward
041313 - to resolving everything then, as related in your letter on 17
041314 - March. [...reported in the record on 120317 1540, ref SDS 14
041315 - AG8N...]
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