CONTACTS
SUBJECTS
Default Null Subject Account for Blank Record
0403 -
0403 - ..
0404 - Summary/Objective
0405 -
040501 - Follow up ref SDS 12 0000. ref SDS 9 0000.
040502 -
040503 -
040504 -
040505 -
040506 -
040508 - ..
0406 -
0407 -
0408 - Background
0409 -
040901 - On 120202 investigated buying HP computer for c18. ref SDS 1 0001
040902 -
040903 - On 120205 ordered computer from HP for c18. ref SDS 2 6A5M
040905 - ..
040906 - On 120214 c18 received from HP, ref SDS 3 7T9I, with significant
040907 - problems. ref SDS 3 7260
040909 - ..
040910 - On 120218 prepared to file a claim for HP to exchange h8 1280t
040911 - computer with unit that has specified components and corrects defects,
040912 - ref SDS 4 FX5I,
040914 - ..
040915 - On 120218 developed case study showing problems communicating with HP
040916 - on correcting defects in c18, ref SDS 4 II9H,
040918 - ..
040919 - On 120223 communication fails with HP on repairing defective computer.
040920 - ref SDS 5 SE8V
040922 - ..
040923 - On 120302 Madeline in HP Sales Escalation and Peter in Technical
040924 - Assistance took ownership of problem and developed solution to
040925 - complete sales order. ref SDS 7 03D5
040927 - ..
040928 - On 120306 received request from HP to file survey on quality of HP
040929 - customer service for work with Technical Assistance on 120302.
040931 - ..
040932 - On 120314 cancelled order and placed new order to get $153 discount
040933 - and increase performance of c18. 120314 0832, ref SDS 10 0001
040935 - ..
040936 - On 120316 HP notified c18 has shipped and scheduled deliver on 120321,
040937 - a week ahead of schedule. ref SDS 11 K18O
040939 - ..
040940 - On 120316 2243 completed case study on procurement c18, and then filed
040941 - surveys evaluating quality of customer service. ref SDS 12 PPXQ,
040942 -
040944 - ..
0410 -
0411 -
0412 - Progress
0413 -
041301 - Submitted letter to HP at address for evaluating quality of customer
041302 - service on c18 procurement, making the 5th survey submitted to HP on
041303 - this order, as shown in case study on 120218 1802. ref SDS 4 XJ5M
041304 - cited in the record yesterday on 120316 2243. ref SDS 12 3V6H and
041305 - saying...
041306 -
041307 - 1. Subject: Evaluate Technical Support on March 2, 2012
041308 - Date: Sat, 17 Mar 2012 23:48:19 -0700
041313 - ..
041314 - 2. Dear HP Management:
041316 - ..
041317 - 3. This evaluation is on...
041318 -
041319 - Peter
041320 - Customer Care
041321 - Technical Assistance
041322 - Service Ticket.................. 8057743694
041323 - Order on 120205....canceled..... H121417210
041324 - Order on 120302....canceled..... H121830436
041325 - Order on 120314................. H121988954
041327 - ..
041328 - 4. On 120301, Madeline in HP Sales Escalation facilitated a
041329 - conference call with Peter on paying HP more money to satisfy
041330 - requirements for a high performance desktop computer.
041331 - ref SDS 6 E54G
041333 - ..
041334 - 5. Peter followed up over 2 days to resolve conflicts in product
041335 - specifications [...see record on 120302 0832, ref SDS 7
041336 - 665H...], so the sale could be concluded by Madeline.
041337 - ref SDS 7 H89N
041339 - ..
041340 - 6. Peter requested case studies comparing order for c17 in October
041341 - 2010 that took a few days, with this order that took 4 weeks to
041342 - buy c18, see line 260402. [...reported on 120302 0832...]
041343 - ref SDS 7 GE98
041344 -
041345 - [...below on 120317 2130 at 2152 received letter from HP
041346 - Technical Support Management team, saying do not reply.
041347 - ref SDS 0 LP8M
041349 - ..
041350 - [...below on 120317 2130 at 2157 received letter from
041351 - another HP unit saying most letters from customers get a
041352 - response within an hour. ref SDS 0 ES6H
041354 - ..
041355 - 7. Very pleased to commend Peter, Madeline, and most recently
041356 - Chase in Sales Escalation, reported on 120314 at line 040909.
041357 - ref SDS 10 665H
041359 - ..
041360 - 8. Was notified yesterday this order shipped. Thanks to HP for
041361 - ultimately satisfying customer requirements.
041363 - ..
041364 - 9. Further pleased to commend again Kristin Hayes, and Tony C for
041365 - prior transaction, which went more smoothly than c18 until
041366 - Madeline and Peter took ownership of the transaction process.
041367 -
041373 -
041374 -
041375 -
041376 -
041378 - ..
0414 -
0415 -
0416 - 2352
0417 -
041701 - Received letter from HP saying...
041702 -
041703 - 1. Subject: Automatic reply: Evaluate Technical Support on March 2, 2012
041704 - Date: Sun, 18 Mar 2012 06:48:41 +0000
041714 - ..
041715 - 3. The Hewlett Packard Technical Support Management Team has
041716 - received your e-mail. We appreciate you taking the time to
041717 - send your comments regarding your support experience. [...HP
041718 - responds to the letter filed earlier today, per above,
041719 - ref SDS 0 PPXQ...]
041721 - ..
041722 - 4. Please note this will be the only response you will receive
041723 - regarding your email message.
041724 -
041725 - [...below on 120317 2130 at 2152 received letter from
041726 - another HP unit saying most letters from customers get a
041727 - response within an hour. ref SDS 0 ES6H
041729 - ..
041730 - 5. Again, Thank you for taking the time to send us your feedback.
041732 - ..
041733 - 6. Sincerely,
041734 -
041735 - Hewlett Packard's Technical Support Management Team
041736 -
041737 -
041738 -
041739 -
041741 - ..
0418 -
0419 -
0420 - 2357
0421 -
042101 - Received another letter from HP saying...
042102 -
042103 - 1. Subject: HP E-mail Support Autoreply
042104 - Date: Sun, 18 Mar 2012 06:48:56 +0000 (UTC)
042108 - ..
042109 - 2. Thank you for contacting HP. Please do not reply to this
042110 - automatically generated confirmation e-mail. Most messages
042111 - are responded to within one hour. [...HP further responds to
042112 - the letter filed earlier today, per above, ref SDS 0 PPXQ...]
042113 - For additional support, please visit:
042114 -
042115 - http://www.hp.com/go/totalcare
042117 - ..
042118 - 3. To increase your product usage experience, please register your
042119 - product at:
042120 -
042121 - http://www.register.hp.com
042122 -
042123 - ...and your product's Care Pack at:
042124 -
042125 - http://www.hp.com/go/hpcarepack/register
042127 - ..
042128 - 4. Now you can access the HP Support Forum anytime, anywhere on
042129 - your mobile device. Share tips, discover solutions, and ask
042130 - questions with other HP customers at:
042131 -
042132 - http://www.hp.com/supportforum
042134 - ..
042135 - 5. Protect your investment with a HP Care Pack Service. Save 10%
042136 - on an HP Care Pack to extend coverage for your in-warranty PC
042137 - or Printer. In the US call 866-234-1377 or in Canada call
042138 - 1-877-231-4351 now and save 10% by mentioning discount code
042139 - 10CP11 or to find out more visit:
042140 -
042141 - http://www.hp.com/go/totalcare
042143 - ..
042144 - 6. If you are interested in learning more about Microsoft Windows
042145 - 7 and how Windows 7 works with HP consumer products, please
042146 - visit:
042147 -
042148 - http://www.hp.com/go/windows7
042150 - ..
042151 - 7. Once again, thank you for contacting HP.
042152 -
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0422 -