CONTACTS
SUBJECTS
Default Null Subject Account for Blank Record
0403 -
0403 - ..
0404 - Summary/Objective
0405 -
040501 - Follow up ref SDS 13 0000. ref SDS 11 0000.
040502 -
040503 - *******************************************************
040504 - ********** Content Prior Record Begins Here ***********
040505 - *******************************************************
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040509 -
040511 - ..
0406 -
0407 -
0408 - Background
0409 -
040901 - On 120128 ignition system serviced with tune up under invoice 188423,
040902 - ref SDS 1 6C4H
040904 - ..
040905 - On 120216 failure of the ignition starter system replaced under
040906 - invoice 189370 on 120216. ref SDS 4 6C4H
040908 - ..
040909 - On 120225 1114 filed warranty claim to recover cost of repairing
040910 - starter damaged by prior work on 120128. ref SDS 6 YH5L
040912 - ..
040913 - On 120307 1810 letter cites meeting at Future Ford on 120301 claiming
040914 - warranty refund payment due of $336.38, ref SDS 9 X236, on invoice
040915 - #189370 for work replacing the starter on 120216, ref SDS 4 GP62,
040916 - which was damaged performing tune up services on the ignition starter
040917 - system presented in invoice #188423 dated 120128. ref SDS 1 6C4H
040918 - implements Future Ford's letter on 120131, requesting reports on
040919 - quality of service and notifying that customer satisfaction is highest
040920 - priority. ref SDS 2 PO5P
040922 - ..
040923 - On 120307 1810 letter requests payment of $336.38 for warranty claim
040924 - submitted 3rd time. ref SDS 9 P85V
040926 - ..
040927 - On 120313 1037 received call from Jaime, Service Manager at Future
040928 - Ford reporting progress responding to warranty clain for payment of
040929 - $336.38 to repair ignition starter system following prior work 2 weeks
040930 - earlier. ref SDS 10 6Y5H Jamie will submit Future Ford's analysis
040931 - toward finalizing the claim. ref SDS 10 EF4O
040933 - ..
040934 - On 120315 1527 Future Ford letter correctly presents evidence showing
040935 - service work history leading to damaged ignition starter system,
040936 - ref SDS 11 AG8N, but denies responsibility and refuses to honor 12
040937 - month warranty on service repairs. ref SDS 11 EC3Y
040939 - ..
040940 - On 120316 1440 letter responds to Future Ford notes agreement on
040941 - service history leading to damaged starter, ref SDS 12 R46X; explains
040942 - grounds for entitlement to recover cost of repairing the starter
040943 - caused by damage doing prior work on the electrical ignition system,
040944 - ref SDS 12 R54O, and as a result, Future Ford should provide warranty
040945 - coverage refunding $336.38. ref SDS 12 R56J
040947 - ..
040948 - On 120316 1440 at 1923 Jamie responds, and requests meeting at Future
040949 - Ford to explain details of car repairs. ref SDS 13 5D6M
040951 - ..
040952 - On 120316 1440 at 2002 agree to meet at Future Ford again; request
040953 - letter explaining "repairs, relationships, and reasons why, in order
040954 - to prepare for a productive meeting, and advise do not want to
040955 - encounter terms and details not previously presented. ref SDS 13 LA8K
040957 - ..
040958 - On 120317 1540 receive letter from Future Ford refusing to submit
040959 - additional evidence on settling warranty claim, and insists on meeting
040960 - saying resolution is within reach. ref SDS 0 AG8N
040961 -
040962 -
040964 - ..
0410 -
0411 -
0412 - Progress
0413 -
041301 - Letter from Future Ford saying...
041302 -
041303 - 1. Subject: RE: Warranty Claim $336 Ignition System Correct work Jan 28 Invoice 188423
041304 - Date: Sat, 17 Mar 2012 11:10:30 -0700
041312 - ..
041313 - I believe that we have ample written information via our
041314 - letters and e-mails exchanged that we can use during our
041315 - discussion. I'm sure that a resolution is well within our
041316 - grasp. I am open to working around your schedule regarding
041317 - when might be the best time to meet. Just let me know and we
041318 - will make it work. [...Future Ford refuses to clairfy what will
041319 - be presented during a meeting, as requested in the letter to
041320 - Future Ford on 120316 1440. ref SDS 12 LA8K...].
041321 -
041322 - [On 120319 0923 letter notifies will call on 120319 1400
041323 - for discussion to resolve warranty claim on starter.
041324 - ref SDS 15 AG8N
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