CONTACTS
SUBJECTS
Default Null Subject Account for Blank Record
0403 -
0403 - ..
0404 - Summary/Objective
0405 -
040501 - Follow up ref SDS 4 0000, ref SDS 3 0000.
040502 -
040503 -
040504 -
040506 - ..
0406 -
0407 -
0408 - Progress
0409 -
040901 - Called HP Sales Escalation following up call with Chase on 120314
040902 - 0832. ref SDS 3 665H
040903 -
040904 - 888 227 8451
040906 - ..
040907 - Asked about payment on order...
040908 -
040909 - H121988954
040911 - ..
040912 - It was placed on 120314 0832. ref SDS 3 6Q4J
040914 - ..
040915 - Talked to Love.
040917 - ..
040918 - Love said that HP was successful stopping production of prior order
040919 - H121830436 cancelled on 120314, planned in the call with Chase on
040920 - 120314 0832. ref SDS 3 P44W
040922 - ..
040923 - As a result, the bank account was refunded $2,698.03 on 120314, and
040924 - the amount will post to the bank account within 3 - 5 business days,
040925 - which in this case will be about next Monday on 120319.
040927 - ..
040928 - Asked about progress with production on the new order H121988954 for
040929 - c18, since the bank does not show that HP has been paid?
040931 - ..
040932 - Love further explained that Wells Fargo approved payment for the new
040933 - order H121988954 in the amount of $2,544.85, and so this charge will
040934 - be posted to the bank account later today.
040935 -
040936 - [...below on 120316 0920 at 2129 HP letter notifies C18
040937 - order H121988954 shipped today, with estimated deliver on
040938 - 120321. ref SDS 0 CP4F
040940 - ..
040941 - This seems strange, since on previous transactions, HP has drawn funds
040942 - from the bank almost before hanging up the phone placing orders. On
040943 - this transaction, they have waited until the product ships.
040945 - ..
040946 - While talking Love sent a letter confirming payment for the new
040947 - order.
040949 - ..
040950 - Thanked Love for good support.
040952 - ..
040953 - She requested take a quality control survey.
040954 -
040956 - ..
0410 -
0411 -
0412 - 0928
0413 -
041301 - Transferred to HP QC survery...
041302 -
041303 - Gave Love a glowing report on customer support today, per above.
041304 - ref SDS 0 IB7H
041305 -
041307 - ..
0414 -
0415 -
0416 - 0941
0417 -
041701 - Received letter from HP saying...
041702 -
041703 - 1. Subject: Your transaction record
041704 - Date: Fri, 16 Mar 2012 09:24:50 -0700 (PDT)
041708 - ..
041709 - 2. Online order receipt
041710 -
041711 - We have received your order number H121988954. epp price icon
041713 - ..
041714 - This is the letter Love sent during the call earlier this morning, per
041715 - above. ref SDS 0 BU9F
041716 -
041717 - [...below on 120316 0920 at 2129 HP letter notifies C18
041718 - order H121988954 shipped today, with estimated deliver on
041719 - 120321. ref SDS 0 CP4F
041721 - ..
041722 - HP's letter prepared by Love continues...
041723 -
041724 - 3. CALLCENTER 03/14/2012, 09:49:30 PDT
041726 - ..
041727 - 4. Order summary
041728 -
041729 - 1. HP Pavilion HPE h8qe Series Product QC461AV#ABA...
041730 -
041731 - 2. Genuine Windows 7 Home Premium [64-bit]
041732 -
041733 - 3. 2nd Generation Intel(R) Core(TM) i7-3960X six-core
041734 - processor [3.3GHz, Shared 15MB Cache]
041735 -
041736 - 4. 16GB DDR3-1600MHz SDRAM [4 DIMMs]
041737 -
041738 - 5. 256 GB Solid state drive
041739 -
041740 - 6. 1TB 7200 rpm SATA hard drive
041742 - ..
041743 - 7. Microsoft(R) Office Starter: reduced-functionality Word &
041744 - Exce l w/ ads. No PowerPoint or Outlook
041746 - ..
041747 - 8. Norton Internet Security(TM) 2012 - 15 month
041748 -
041749 - 9. 3GB AMD Radeon HD 7950 [Dual Bracket, DVI, HDMI, 2x
041750 - mini-DP]
041751 -
041752 - 10. 600W Power supply
041754 - ..
041755 - 11. SuperMulti DVD Burner
041757 - ..
041758 - 12. Premium Wireless-N LAN card and Bluetooth(R )(2x2)
041760 - ..
041761 - 13. 15-in-1 memory card reader, 4 USB 2.0 (front), audio, 2 USB
041762 - (top rear-facing)
041764 - ..
041765 - 14. TV tuner, ATSC-NTSC with PVR, remote
041767 - ..
041768 - 15. Beats Audio (tm) -- integrated studio quality sound
041770 - ..
041771 - 16. HP wireless keyboard and wireless optical mouse
041773 - ..
041774 - 5. Estimated ship date.................. March 23, 2012
041776 - ..
041777 - 6. No tracking number available
041779 - ..
041780 - 7. This product is covered by the standard HP warranty
041781 -
041782 - http://welcome.hp.com/country/us/en/privacy/limited_warranty.html
041784 - ..
041785 - 8. Support for this product is provided by HP Customer Care
041786 -
041787 - http://h10025.www1.hp.com/ewfrf/wc/siteHome?lc=en&cc=us&dlc=en
041789 - ..
041790 - 9. The HP Home & Home Office Store will accept returns or exchanges
041791 -
041792 - http://shopping2.hp.com/webapp/shopping/return_exchange_popup.do?popup=true
041793 -
041794 - ...for this product up to 21 days after delivery
041796 - ..
041797 - 10. QC461AV#ABA...... value.. $2,990........ charge.... $2,340.09
041799 - ..
041800 - 11. Summary of discounts for order H121988954
041802 - ..
041803 - 12. Discounts you received:
041804 - $50.00 Save $50 instantly
041805 - $200.00 Save $200 instantly
041806 - $400.00 Coupon
041808 - ..
041809 - Total discounts............ 650
041811 - ..
041812 - 13. Order subtotal..................................... $2,340.09
041814 - ..
041815 - 14. Shipping
041816 - (5-7 Business Days) FREE
041817 - Estimated ship date:
041818 - Your customized HP Pavilion HPE h8qe
041819 - customizable Desktop PC will
041820 - be built by.......................... March 23, 2012
041821 -
041822 - [...below on 120316 0920 at 2129 HP letter notifies C18
041823 - order H121988954 shipped today, with estimated deliver on
041824 - 120321. ref SDS 0 CP4F
041826 - ..
041827 - CA Tax.............................................. 204.76
041829 - ..
041830 - Grand total........................................ $2,544.85
041832 - ..
041833 - 15. Shipping to:
041842 - ..
041843 - 16. Shipping option:
041844 - 5-7 Business Days
041846 - ..
041847 - 17. Bill To:
041848 -
041849 - Rodney C Welch
041850 - 1158 St Matthew Pl,
041851 - Concord, CA 94518
041853 - ..
041854 - 18. Support and Drivers
041855 -
041856 - For easy access to expert service and support for HP products
041857 - (including HP drivers) visit HP Customer Care
041858 -
041859 - http://www.hp.com/support
041860 -
041861 - ...or call 1 (800) 474-6836 (24 hours 7 days a week, English or
041862 - Spanish). Consult your product documentation or the
041863 - manufacturer website for non-HP products sold by the HP Home &
041864 - Home Office Store.
041866 - ..
041867 - 19. HP Environmental and recycling programs
041868 -
041869 - HP works toward a sustainable future by developing programs
041870 - that reduce our environmental footprint, as well as those of
041871 - our customers and partners. Our vision is to develop products
041872 - and solutions, and operate our company in such a way, that we
041873 - are able to lead global businesses toward a sustainable future.
041875 - ..
041876 - 20. HP encourages customers to recycle used electronic hardware, HP
041877 - original print cartridges, and rechargeable batteries. Visit
041878 -
041879 - http://www.hp.com/recycle.
041880 -
041881 - http://www.hp.com/hpinfo/globalcitizenship/environment/recycling/product-recycling.html
041882 -
041883 - ...for more information.
041884 -
041886 - ..
041887 - 21. Return and Exchange policy
041888 -
041889 - The HP Home & Home Office Store will accept returns and
041890 - exchanges up to 21 days after delivery for most products. Some
041891 - exceptions apply. Gift cards may not be returned except where
041892 - required by law. For more information see our Return and
041893 - Exchange page.
041895 - ..
041896 - 22. Important!
041898 - ..
041899 - 23. Failure to follow the HP Home & Home Office Store return and
041900 - exchange process will result in your credit or exchange being
041901 - delayed or denied.
041903 - ..
041904 - 24. To Request a Return or Exchange
041905 -
041906 - 1. Request a Return Authorization number (RMA) via chat,
041907 - email, or by phone at 1-888-917-8089. An RMA is required
041908 - for all returns and exchanges.
041909 -
041910 - 2. Print the Return Label we will provide you when we issue
041911 - your RMA.
041913 - ..
041914 - 3. Prepare and ship your product:
041915 -
041916 - 1. Replace all items in the original packaging
041917 -
041918 - 2. Remove, cover, or mark over any original shipping labels
041919 -
041920 - 3. Write in bold letters on the outside of the package:
041921 - "RMA <RMA number you were provided>"
041923 - ..
041924 - 4. Return the package using the provided Return Label at
041925 - an authorized shipper
041927 - ..
041928 - 25. Thank you for shopping the
041929 - HP Home & Home Office Store.
041930 -
041931 -
041932 -
041934 - ..
0420 -
0421 -
0422 - 2129
042301 - ..
042302 - C18 Computer HP Shipped 1 Week Ahead of Schedule
042303 -
042304 - Follow up ref SDS 0 YY5H, ref SDS 3 6Q4J,
042305 -
042306 - Received letter from HP saying...
042307 -
042308 - 1. Subject: Your HP Shipping Notification -- H121988954
042309 - From: HP Home & Home Office Store
042310 - Date: Sat, 17 Mar 2012 03:44:33 +0000 (GMT) - 16 Mar 2012 2044 PDT
042311 - To: rod@welchco.com
042313 - ..
042314 - This follows up notice that first order for c18 shipped on 120209
042315 - 0950. ref SDS 1 7T9I
042317 - ..
042318 - Implements HP letter notifying this morning that order for c18 was
042319 - processed, per above. ref SDS 0 YY5H Further follows up call with HP
042320 - this morning that order was being processed. ref SDS 0 WT8K
042322 - ..
042323 - HP's letter continues...
042324 -
042325 - 2. ORDER READY TO SHIP
042326 -
042327 - 1. My order status
042328 -
042329 - https://www.shopping.hp.com/webapp/shopping/order_status_sign_in.do
042331 - ..
042332 - 2. My account
042333 -
042334 - https://www.shopping.hp.com/webapp/shopping/sign_in.do
042336 - ..
042337 - 3. Customer service
042338 -
042339 - http://www.shopping.hp.com/webapp/shopping/help.do
042341 - ..
042342 - 4. Survey: Tell us how we did!
042343 -
042344 - https://www.shopping.hp.com/webapp/shopping/survey_optin.do?orderNumber=H121417210
042345 -
042346 - [On 120316 2243 filed survey evaluating quality of
042347 - customer service requested in HP's letter on 120316
042348 - notifying c18 has shipped. ref SDS 5 1Z6L
042350 - ..
042351 - 3. Hello....
042355 - ..
042356 - Your HP order H121988954 is ready to ship and will be arriving
042357 - soon!
042359 - ..
042360 - Actually, according to Fedex, this unit has already shipped, per
042361 - below, ref SDS 0 K18O, and so is a week ahead of schedule, scheduled
042362 - to ship on 120323, reported 2 days ago on 120314 0832. ref SDS 3 9W5K
042363 -
042364 - [On 120320 1643 received c18 on reorder of h8qe
042365 - transformed into h8 1280t high performance desktop
042366 - computer. ref SDS 6 7T9I
042368 - ..
042369 - HP's letter continues...
042370 -
042371 - 4. Your chosen shipping method is Standard 5-7 Business Days. The
042372 - tracking number(s) below will provide detailed delivery
042373 - information. Please note tracking numbers may not be active
042374 - immediately.
042376 - ..
042377 - 5. We appreciate your business and hope you will look to the HP
042378 - Home and Home Office Store for your future computing and
042379 - printing needs.
042381 - ..
042382 - 6. SPECIAL NOTE for Customized Laptops & Notebooks:
042384 - ..
042385 - US Customs clearance may add 1 day to your estimated delivery
042386 - date.
042387 -
042389 - ..
042390 - 7. ORDER INFORMATION
042391 -
042392 - 1. PRODUCT DESCRIPTION.................. HP Pavilion HPE h8qe Series
042393 - 2. TRACKING FedEx....................... 685429176724506
042394 -
042395 - http://www.fedex.com/Tracking?tracknumbers=685429176724506&action=track&language=english
042397 - ..
042398 - Fedex shows delivery is currently in El Paso TX
042399 -
042400 - Estimated delivery.................... 120321
042402 - ..
042403 - This is about 10 days prior to original expected delivery OA 120331.
042405 - ..
042406 - HP letter continues...
042407 -
042408 - 1. May not be active immediately
042410 - ..
042411 - 2. Sign-up to receive text tracking alerts
042412 -
042413 - http://www.fedex.com/Tracking/Detail?mpCurrentPage=&mi=n&cntry_code=us&tracknumber_list=685429176724506&language=english&ascend_header=1&totalPieceNum=¬ifyResults=true&mpType=&clienttype=dotcom&backTo=&mpRequestTrackNum=&mpNum=&trackNum=685429176724506
042415 - ..
042416 - 3. PRODUCT #............................ EPP_00_QC461AV#ABA
042417 - 4. QTY.................................. 1
042418 - 5. EXTENDED PRICE....................... $2340.09
042420 - ..
042421 - SUMMARY OF SAVINGS:
042422 - Instant discounts you received:
042423 - Save instantly................ $50.00
042424 - Save instatnly................ $200.00
042425 - Coupon........................ $400.00
042427 - ..
042428 - CA Tax............................... $204.76
042429 - Shipping............................. Free
042431 - ..
042432 - 6. GRAND TOTAL......................... $2544.85
042434 - ..
042435 - 8. SHIPPING ADDRESS:
042441 - ..
042442 - 9. WE HAVE BILLED THE FOLLOWING ACCOUNT(S):
042444 - ..
042445 - 10. VISA Card............................... $2544.85
042451 - ..
042452 - 11. ESSENTIAL LINKS*
042453 -
042454 - 1. My order status
042455 -
042456 - https://www.shopping.hp.com/webapp/shopping/order_status_sign_in.do
042457 -
042458 - 2. Newsletter sign-up
042459 -
042460 - https://www.shopping.hp.com/webapp/shopping/newsletter.do?destPage=news_sub&s=11&ext_email
042462 - ..
042463 - 12. Become an insider and see new products and the best deals
042464 - first!
042466 - ..
042467 - 13. Return and exchange policy
042468 -
042469 - http://www.shopping.hp.com/webapp/shopping/return_exchange.do
042471 - ..
042472 - 14. Troubleshooting & drivers
042473 -
042474 - http://h10025.www1.hp.com/ewfrf/wc/siteHome?lc=en&cc=us&dlc=en
042475 -
042476 -
042477 - 15. 24/7 service and support
042478 -
042479 - http://h71036.www7.hp.com/hho/cache/309717-0-0-225-121.html
042481 - ..
042482 - 16. Print this receipt
042483 -
042484 - https://www.shopping.hp.com/webapp/shopping/order_status_sign_in.do
042486 - ..
042487 - 17. YOUR CUSTOMIZED HP PC
042488 -
042489 - 1. HP Pavilion HPE h8qe Series*
042490 - 2. Genuine Windows 7 Home Premium [64-bit]
042491 - 3. 2nd Generation Intel(R) Core(TM) i7-3960X six-core
042492 - processor [3.3GHz, Shared 15MB Cache]
042493 - 4. 16GB DDR3-1600MHz SDRAM [4 DIMMs]
042494 - 5. 256 GB Solid state drive
042495 - 6. 1TB 7200 rpm SATA hard drive
042496 - 7. Microsoft(R) Office Starter: reduced-functionality
042497 - Word & Excel w/ ads. No PowerPoint or Outlook
042498 - 8. Norton Internet Security(TM) 2012 - 15 month
042499 - 9. 3GB AMD Radeon HD 7950 [Dual Bracket, DVI, HDMI, 2x mini-DP]
042500 - 10. 600W Power supply
042501 - 11. SuperMulti DVD Burner
042502 - 12. Premium Wireless-N LAN card and Bluetooth(R )(2x2)
042503 - 13. 15-in-1 memory card reader, 4 USB 2.0 (front), audio,
042504 - 2 USB (top rear-facing)
042505 - 14. TV tuner, ATSC-NTSC with PVR, remote
042506 - 15. Beats Audio (tm) -- integrated studio quality sound
042507 - 16. HP wireless keyboard and wireless optical mouse
042508 -
042509 - http://www.shopping.hp.com/webapp/shopping/store_access.do?template_type=computer_store&landing=notebooks
042510 -
042511 - http://www.hpshopping.com/webapp/shopping/store_access.do?template_type=computer_store&landing=desktops
042512 -
042513 - http://www.shopping.hp.com/webapp/shopping/store_access.do?template_type=landing&landing=printer
042514 -
042515 - http://www.shopping.hp.com/webapp/shopping/store_access.do?template_type=printer_supp_acc
042516 -
042517 - http://www.shopping.hp.com/webapp/shopping/pc_accessories.do?storeName=accessories
042518 -
042519 - http://www.shopping.hp.com/accessories-store/computer
042520 -
042521 - http://www.shopping.hp.com/webapp/shopping/offers_guide.do
042523 - ..
042524 - 18. My Account
042525 -
042526 - https://www.shopping.hp.com/webapp/shopping/sign_in.do
042528 - ..
042529 - 19. Returns & Exchange
042530 -
042531 - http://www.shopping.hp.com/webapp/shopping/return_exchange.do
042533 - ..
042534 - HP says new orders can be returned and exchanged within 21
042535 - days after delivery.
042537 - ..
042538 - 20. Customer Service
042539 -
042540 - http://www.shopping.hp.com/webapp/shopping/help.do
042542 - ..
042543 - 21. For CTO Notebooks, add a minimum of one shipping day for
042544 - customs clearance.
042545 -
042546 -
042547 -
042548 -
042549 -
042550 -
042551 -
042552 -
042553 -
0426 -