CONTACTS
SUBJECTS
C18 Purchase Computer Procurement HP Order H121988954 HP Pavillion H
2403 -
2403 - ..
2404 - Summary/Objective
2405 -
240501 - Follow up ref SDS 12 0000. ref SDS 11 0000.
240502 -
240503 - Decided to avoid paying extra $190 for Windows 7 Ultimate, since will
240504 - have to buy Windows 7 upgrade to install according to company
240505 - requirements on j drive, and further decided to upgrade the video
240506 - graphics adapter. ref SDS 0 665H Cancelled the exchange order
240507 - Madeline entered 2 weeks ago, ref SDS 0 IM5N, in order to place a new
240508 - order H121988954 with changes. ref SDS 0 J65I Additionally, got
240509 - another price reduction for discount coupons HP issued today, which
240510 - resulted in reducing the overall cost by $153 for this new order with
240511 - expanded capability. ref SDS 0 9X5O HP Interned online order summary
240512 - shows current scope for c18. ref SDS 0 6Q4J Ship date scheduled for
240513 - 120323. ref SDS 0 9W5K
240514 -
240515 - [On 120316 0920 at 2129 HP letter notifies C18 order
240516 - H121988954 shipped today; estimated delivery on 120321.
240517 - ref SDS 17 CP4F
240519 - ..
240520 - [On 120320 1643 received c18 on reorder of h8qe
240521 - transformed into h8 1280t high performance desktop
240522 - computer. ref SDS 18 7T9I
240524 - ..
240525 - [On 120429 2236 clean install Windows 7 Ultimate 64-bit
240526 - on drive c, ready to be configured with SDS daily use.
240527 - ref SDS 25 7T9I
240529 - ..
240530 - [On 120430 0514 configured c18 running Windows 7 Ultimate
240531 - 64-bit on drive c installing software programs with SDS
240532 - envoronment for efficient daily use. ref SDS 26 PB9G
240533 -
240534 -
240535 -
240536 -
240538 - ..
2406 -
2407 -
2408 - Progress
2409 -
240901 - C18 Notify HP Modify Procurement Save Money Optimize Performance SDS
240902 -
240903 - Called HP Sales Escalation following up call with Madeline on 120302
240904 - 0832. ref SDS 12 03D5
240905 -
240906 - 888 227 8451
240908 - ..
240909 - Number for technical support...
240910 -
240911 - 800 474 6836
240913 - ..
240914 - Talked to Chase.
240916 - ..
240917 - Madeline is not in the office yet today.
240919 - ..
240920 - Asked for assistance modifying order H121417210 placed on 120205 0907,
240921 - ref SDS 1 6A5M, and with exchange order H121830436 Madeline executed
240922 - on 120302 0832, ref SDS 12 3X9I, and as discussed with Peter when he
240923 - called yesterday on 120313 0906. ref SDS 14 NJ66
240925 - ..
240926 - On 120302 0832 at 1500 reconciliation of charges and original scope
240927 - for order H121417210 placed on 120205 0907, ref SDS 1 6A5M, and new
240928 - order H121830436 for transaction today. ref SDS 12 R54K
240929 -
240930 -
240932 - ..
240933 - Windows 7 Ultimate Cancelled Save $190
240934 -
240935 - Today, eliminated Windows 7 Ultimate to reduce the order by $190, and
240936 - upgraded video graphics card that increases the order by $200, for net
240937 - increase payment to HP of $10 plus sales tax.
240939 - ..
240940 - This changes planning in telecon with HP on ordering exchange that
240941 - added Windows 7 Ultimate, reported on 120302 0832. ref SDS 12 O16J
240943 - ..
240944 - Since we have Windows 7 upgrade, can install the upgrade if needed.
240946 - ..
240947 - Explained will lose operating system installed, because HP will not
240948 - install according to customer requirements. Since HP will not provide
240949 - an installation CD for Windows 7, there is no point paying for Windows
240950 - 7 Ultimate, since the customer will have to buy the product at market
240951 - prices.
240952 -
240953 - [...below on 120314 0832 new order H121988954 changed
240954 - operating system from Windows 7 Ultimate to Home premium.
240955 - ref SDS 0 OE6H
240956 -
240957 -
240959 - ..
240960 - Video Graphics Adapter Upgrade Optimize Performance SDS Cost $200
240961 -
240962 - Decided to upgrade video graphics adapter, e.g., adding 2 GB memory,
240963 - to optimize high performance running SDS. The 3GB AMD Radeon HD 7950
240964 - Dual Bracket, DVI, HDMI, 2x mini-DP adapter was not available when
240965 - the order was upgraded for exchange on 120302, but it is now. Since
240966 - the order is being modified to eliminate W7 Ultimate, this presents
240967 - opportunity to upgrade video graphics adapter.
240969 - ..
240970 - Objectives for c18 high performance running SDS are presented in the
240971 - record placing the original order on 120205 0907. ref SDS 1 6A5M
240972 -
240973 -
240975 - ..
240976 - H8 1280t High Performance Replace Replace H8QE
240977 - H121988954 New Order Placed Cancel Exchange Order H121830436
240978 -
240979 - Chase said that she can accomplish these requirements by canceling the
240980 - original order H121417210 placed on 120205 0907. ref SDS 1 6A5M and
240981 - canceling the supplemental exchange order H121830436 placed with
240982 - Madeline on 120302 0832. ref SDS 12 EN3N Chase will enter a new order
240983 - today, and will apply Madeline's work plan on 120302 attaching the
240984 - letter showing specifications that verify HP will assemble and deliver
240985 - the computer according to customer requirements. ref SDS 12 03D5
240987 - ..
240988 - Canceling the exchange order and placing a new order aligns with
240989 - Peter's recommendations in the call yesterday on 120313 0906.
240990 - ref SDS 14 EX75
240991 -
240992 - [...below on 120314 0832 at 1022 filed evaluation survey
240993 - rating Chase excellent quality on customer assistance
240994 - solving difficult procurement problem. ref SDS 0 1Y4O
240996 - ..
240997 - Agreed to this procedure.
240999 - ..
241000 - While talking, Chase said she entered cancellation for prior orders
241001 - per above. ref SDS 0 0V5N
241003 - ..
241004 - Almost immediately, while talking received letter transmitted
241005 - electronically from HP notifying that cancellation has been received
241006 - by the factory, per below. ref SDS 0 AV6L Chase reported also
241007 - receiving a copy of this letter, and further noted that since the
241008 - factory reports today that the order has started production, it may
241009 - not be possible to cancel the order, and it will be shipped.
241011 - ..
241012 - Chase said that if the prior exchange order H121830436 cannot be
241013 - cancelled, customer objectives can be accomplished by paying for a 2nd
241014 - computer today, and when the computer already in production is
241015 - receiveed, HP will issue a return authorization. After HP receives
241016 - the return unit, HP will then process a refund of $2,698.03, per
241017 - below. ref SDS 0 3X9I
241018 -
241019 - [...below on 120314 0832 at 1028 received letter from HP
241020 - notifying that c18 for order H121417210 and exchange order
241021 - H121830436 has already started production, but HP is
241022 - attempting to complete cancellation before shipment.
241023 - ref SDS 0 HY6J
241025 - ..
241026 - Alternatively, if the factory is able to stop assembly of the computer
241027 - and so not ship it, then HP will process immediate refund of
241028 - $2,698.03, per below, ref SDS 0 3X9I, and this transaction will also
241029 - take about 5 days to post to customers credit card account.
241030 -
241031 - [On 120316 0920 called HP and talked to Love who said HP
241032 - was successful stopping production of prior exchange order
241033 - and original order cited on 120314, ref SDS 0 0V5N, and as
241034 - a result HP issued refund of $2,698.08 on 120314, as
241035 - planned in call with Case. ref SDS 17 IB7H
241037 - ..
241038 - Agreed to this procedure.
241040 - ..
241041 - Chase created new sales order....
241042 -
241043 - H121988954
241044 -
241045 - [On 120316 0920 at 2129 HP letter notifies C18 order
241046 - H121988954 shipped today; estimated delivery on 120321.
241047 - ref SDS 17 CP4F
241049 - ..
241050 - [On 120320 1643 received c18 on reorder of h8qe
241051 - transformed into h8 1280t high performance desktop
241052 - computer. ref SDS 18 7T9I
241054 - ..
241055 - [On 130313 1130 purchased c22 from Ascendtech for $3,210.
241056 - ref SDS 30 H66L
241057 -
241059 - ..
241060 - Discount Coupons HP Notifies Additional Savings C18 $115
241061 -
241062 - Asked Chase about letter from HP today offering new discount
241063 - coupons...
241064 -
241065 - 1. Subject: Exclusive Coupon Savings on HP's Best Gaming PCs
241066 - Date: Wed, 14 Mar 2012 07:26:06 PDT
241070 - ..
241071 - 2. SEE THE GREAT DEALS WAITING FOR YOU AT HP HOME and HOME OFFICE
241072 - STORE! SEE THE
241073 -
241074 - http://links.hp.com/u.d?c4GoCuKDYuSpWLC5h3=1443&s=hhos_26114&userMail=epp&aoid=118388&email=null&rid=C1AEE8F08157A17EE389721F3CB9BAEE
241076 - ..
241077 - Chase said the coupons received today yields net reduction in cost
241078 - for this order...
241079 -
241080 - Cancel order placed on 120302
241081 - C121996618............................$2,698.03
241082 -
241083 - New order today on 120314
241084 - H121988954............................ 2,544.85
241086 - ..
241087 - Net credit due........................ $153.18
241089 - ..
241090 - Post expense ledger...
241094 - ..
241095 - Payment history.....
241096 -
241097 - 120314...................... -153.18...... ref SDS 0 3X9I
241098 - 120302...................... $820.57...... ref SDS 12 3X9I
241099 - 120222...................... -210.37...... ref SDS 7 XR9J
241100 - 120221...................... -100.00...... ref SDS 6 443H
241101 - 120210...................... -100.00...... ref SDS 3 LS4G
241102 - 120205...................... $2,489.87...... ref SDS 1 06EH
241104 - ..
241105 - Total balance............... $2,756.89
241107 - ..
241108 - Headset and external
241109 - drive paid on original
241110 - order H121417210
241111 - dated 120205................ -212.04
241113 - ..
241114 - Bank account charged for new order H121988954 today...
241115 -
241116 - C18 cost with tax........... $2,544.85
241118 - ..
241119 - HP owes customer for...
241120 -
241121 - C18 cancellation............ $2,698.03
241122 -
241123 - credit due................... $153.18
241124 -
241125 -
241127 - ..
241128 - H121988954 Order HP Online Receipt for H8 1280t Replace H8QE
241129 -
241130 - Chase helped find...
241131 -
241132 - Online order receipt....
241133 -
241134 - https://www.shopping.hp.com/webapp/shopping/transaction_record.do?orderNumber=H121988954&archivedOrders=0
241136 - ..
241137 - We have received your order H121988954
241138 - Phone Order 03/14/2012, 09:49:30 PST
241140 - ..
241141 - 1. Order new today............................ H121988954....... ref SDS 0 6Q4J
241142 - Date....................................... 120314
241143 - Exchange order cancel today................ H121830436....... ref SDS 12 6Q4J
241144 - Date....................................... 120302
241145 - Original order cancel today................ H121417210....... ref SDS 1 6A5M
241146 - Date original.............................. 120205
241148 - ..
241149 - 2. HP Pavillion HPE h8qe...................... $2,340.09
241150 -
241151 - [On 120316 0920 at 2129 HP letter notifies C18 order
241152 - H121988954 shipped today; estimated delivery on 120321.
241153 - ref SDS 17 CP4F
241154 -
241155 - [On 120320 1643 received c18 on reorder of h8qe
241156 - transformed into h8 1280t high performance desktop
241157 - computer. ref SDS 18 7T9I
241158 -
241159 - 1. UPC.................................... 8 86111 84117 2
241161 - ..
241162 - 2. Product................................ QC461AV#ABA
241163 -
241164 - http://www.shopping.hp.com/webapp/shopping/computer_can_series.do;HHOJSID=hJyvPR3dx2qTTp8v92WW0qsPGPQgDpvHBnLQdQTbyJd3v8fg1j9F!2062262907?storeName=computer_store&category=desktops&a1=Category&v1=High+performance&series_name=h8qe_series&jumpid=in_R329_prodexp/hhoslp/psg/desktops/High_performance/h8qe_series
241165 -
241167 - ..
241168 - 3. Operating system....................... Windows 7 .... -190
241169 -
241170 - Genuine Windows 7 Home Premium [64-bit
241172 - ..
241173 - Eliminated order for Windws 7 Ulitimate, since have to
241174 - delete factory installed OS, buy Ultimate for $300, and
241175 - install per requirements, as explained to Chase, per above.
241176 - ref SDS 0 KP54
241177 -
241178 - [On 120419 1203 received Windows 7 Ultimate full version
241179 - with new product key. ref SDS 23 FS5H
241181 - ..
241182 - 4. Processor............................... Intel 3.3 GHz
241183 -
241184 - 2nd Generation Intel(R) Core(TM)
241185 - i7-3960X six-core processor [3.3GHz,
241186 - Shared 15MB Cache]
241188 - ..
241189 - C17 was purchased with i7-970 processor, reported on 101021 0953.
241190 - ref SDS 6 WZ7M, so this new computer c18 should be much more
241191 - productive.
241193 - ..
241194 - Objectives for c18 high performance running SDS are presented in the
241195 - record placing the original order on 120205 0907. ref SDS 1 6A5M
241197 - ..
241198 - At that time on 120205 0907 at 2243 product review on Intel i7-3960X
241199 - microprocessor, ref SDS 1 HM8G, reports fastest processor ever tested,
241200 - ref SDS 1 SK5G, but depends on chipset and motherboard. ref SDS 1 IH4F
241201 -
241202 - [On 121014 0840 found another source for Intel i7-3960x
241203 - microprocessor personal computer, since HP seems to have
241204 - stopped selling this configuration. ref SDS 29 665H
241206 - ..
241207 - New order H121988954 continues...
241208 -
241209 - 5. Memory.................................. 16 GB
241210 -
241211 - 16GB DDR3-1600MHz SDRAM [4 DIMMs]
241213 - ..
241214 - 6. Hard Drive primary...................... 256 GB ...... $480 670
241215 -
241216 - 256 GB Solid state drive
241218 - ..
241219 - Ordering SSD applies guidance from Peter in HP technical support on
241220 - 120302 0832 at 1227, ref SDS 12 9J3L, and which changed original order
241221 - H121417210 placed on 120205 0907. ref SDS 1 6A5M, implemented by
241222 - Madeline in Exchange order H121830436 on 120302 0832 at 1845.
241223 - ref SDS 12 PF4M
241225 - ..
241226 - On 120313 research indicates SSD storage devices do not require
241227 - defragmentation, and that Windows 7 disables this feature. ref SDS 15
241228 - 084G
241230 - ..
241231 - On 120313 research another article warns defragmentation degrades
241232 - performance of SSD storage devices. ref SDS 15 HT72
241234 - ..
241235 - Asked Chase about the manufacturere and model for SSD?
241237 - ..
241238 - Chase said she believes it is Samsung. She went offline for a few
241239 - minutes to check for the model. Chase came back online and said she
241240 - was told it is a Samsung, but model number is not readily available.
241241 -
241242 - [On 120402 1329 bought secondary Samsung SSD model 830 256
241243 - GB 6 G/s disk for $370, including drive bay converter,
241244 - which is $100 less than HP charged. ref SDS 19 EO6L
241246 - ..
241247 - [On 120411 1018 Morris installed 2nd SSD Samsung model 830
241248 - as 2nd SSD and 3rd HHD in c18. ref SDS 22 EU3F
241250 - ..
241251 - Customer will do offline research.
241253 - ..
241254 - After the call research found...
241255 -
241256 - 256GB 2.5-inch SSD 830 Series (Desktop)
241257 -
241258 - http://www.samsung.com/us/computer/memory-storage/MZ-7PC256D/AM
241259 -
241260 - Price............................ $429
241262 - ..
241263 - Amazon lists for................. $339
241264 -
241265 - http://www.amazon.com/s/?ie=UTF8&keywords=samsung+ssd+830+series&tag=googhydr-20&index=electronics&hvadid=9138466568&hvpos=1t3&hvexid=&hvnetw=g&hvrand=16106224651842073831&hvpone=&hvptwo=&hvqmt=b&ref=pd_sl_3iowv05uby_b
241267 - ..
241268 - Looks like we overpaid. Could have ordered 2 TB Sata drive, and then
241269 - bought and installed Samsung drive separately, and save $150.
241271 - ..
241272 - Since this is first experience with SSD drives, probably better to
241273 - pay HP extra and get technical support.
241275 - ..
241276 - Peter recommended getting PCI SSD to supplement storage, reported on
241277 - 120313 0906. ref SDS 14 NJ66 Research yesterday also found 256 GB SSD
241278 - with PCI connection are more expensive than SSD for conventional bay
241279 - installation, reported on 120313 0948, ref SDS 15 EY6G
241280 -
241281 - [On 120411 1014 Morris opened case for c18 and found HP
241282 - installed Micron SSD 256 GB 6 G/s primary SSD disk.
241283 - ref SDS 22 EU3F
241285 - ..
241286 - New order H121988954 continues...
241287 -
241288 - 7. Hard Drive secondary.................... 1 TB ......... $50 720
241289 -
241290 - 1 TB 7200 rpm SATA hard drive
241292 - ..
241293 - 8. Wordprocessing.......................... Microsoft
241294 -
241295 - Microsoft(R) Office Starter:
241296 - reduced-functionality Word & Excel
241297 - w/ ads. No PowerPoint or Outlook
241299 - ..
241300 - 9. Virus protection........................ Norton
241302 - ..
241303 - 10. Video Graphics Radeon...upgrade......... 3 GB ........ 200
241304 -
241305 - 3GB AMD Radeon HD 7950 [Dual Bracket, DVI, HDMI, 2x
241306 - mini-DP]
241308 - ..
241309 - [On 120613 0928 ordered downlevel video adapter for c20.
241310 - ref SDS 28 DW7K
241312 - ..
241313 - This changes from NVIDIA mini-HDMI on original order on 120205 0907.
241314 - ref SDS 1 KK6M, which was later changed to 1 GB DDR5 Radeon HD 6850 [2
241315 - DVI, 2 mini-DP, HDMI VGA adapter], reported on 120302 0832.
241316 - ref SDS 12 KK6M Upgrade today maintains correction of problem getting
241317 - mini-HDMI port, explained on 120205. ref SDS 1 Q48O
241319 - ..
241320 - Research on the Internet explains Radeon HD 7950 adapter...
241321 -
241322 - http://www.pcmag.com/article2/0,2817,2399570,00.asp
241324 - ..
241325 - Requires heat sink fan that takes up an adjacent slot, which may
241326 - affect adding a PCI solid state drive.
241328 - ..
241329 - Exchange invoice continues...
241330 -
241331 - 11. Power supply............................ 600 Watt
241332 -
241333 - 600W Power supply
241335 - ..
241336 - 12. CD port.................................
241337 -
241338 - SuperMulti DVD Burner
241340 - ..
241341 - 13. CD port.................................
241342 -
241343 - SuperMulti DVD Burner
241345 - ..
241346 - 14. LAN..................................... Bluetooth
241347 -
241348 - Premium Wireless-N LAN card and
241349 - Bluetooth(R )(2x2)
241350 -
241351 - [On 120320 1643 received c18 and packing list shows HP
241352 - Wireless NIC 802.11b/g/n DB (2x2) w/ BT Mini Ca, part
241353 - #A5U27AV; research found specification FH971AA; and
241354 - does not seem to be a high speed gigabit adapter.
241355 - ref SDS 18 XM46
241357 - ..
241358 - [On 130716 0703 HP letter and referenced HP
241359 - specifications report LAN adapters installed in c20 and
241360 - c18 are both high speed gigabit LAN adapters that meet
241361 - 10/100/1000 Mbps standards. ref SDS 31 JI50
241363 - ..
241364 - 15. Memory card reader...................... 1
241365 -
241366 - USB 2.0................................. 6
241367 -
241368 - 15-in-1 memory card reader, 4 USB 2.0
241369 - (front), audio, 2 USB (top rear-facing)
241371 - ..
241372 - 16. TV Tuner...........upgrade.............. 1
241374 - ..
241375 - ATSC-NTSC with PVR, remote
241377 - ..
241378 - Added to exchange order previously discussed with Madeline and
241379 - included in scope for revising original order, reported on 120302
241380 - 0832. ref SDS 12 MM5G
241382 - ..
241383 - Purpose, features, application and scope of tv tuner was presented by
241384 - Madeline citing HP Internet sales representations in the call on
241385 - 120228 1827. ref SDS 9 CV6K
241386 -
241387 - [On 120320 1643 packing list for c18 specifies tv tuner
241388 - TV Tuner (N America) FH PCle Crd-IR, QD174AV.
241389 - ref SDS 18 T18X
241391 - ..
241392 - [On 120514 1632 Chris 5017952 HP customer technical
241393 - assistant agent could not resolve conflict in tv tuner
241394 - specifications, and was unable to correct failed
241395 - performance; plans to write in report on service call
241396 - unresolved issues for c18 setup. ref SDS 27 OP6M
241398 - ..
241399 - Exchange invoice continues...
241400 -
241401 - 17. Sound................................... Internal
241402 -
241403 - Beats Audio (tm) -- integrated studio
241404 - quality sound
241406 - ..
241407 - 18. Keyboard mouse.......................... Wireless
241408 -
241409 - HP wireless keyboard and wireless
241410 - optical mouse
241412 - ..
241413 - 19. Estimated ship date..................... 120323
241415 - ..
241416 - 20. Tracking number......................... Pending
241417 -
241418 - [On 120316 0920 at 2129 HP letter notifies C18 order
241419 - H121988954 shipped today, with estimated deliver on
241420 - 120321. ref SDS 17 CP4F
241421 -
241422 - [On 120320 1643 received c18 on reorder of h8qe
241423 - transformed into h8 1280t high performance desktop
241424 - computer. ref SDS 18 7T9I
241425 -
241427 - ..
241428 - Warranty 2 Years
241429 -
241430 -
241431 - 21. Warranty................................ 2-year
241432 -
241433 - This product is covered by the standard
241434 - HP warranty
241435 -
241436 - http://welcome.hp.com/country/us/en/privacy/limited_warranty.html
241438 - ..
241439 - Important Warranty Information About Your New PC
241441 - ..
241442 - This PC comes with an extra year of warranty coverage: you
241443 - get a 2-year limited hardware warranty* for additional
241444 - peace of mind, protecting your investment and ensuring
241445 - you'll be able to keep it in great running condition.
241447 - ..
241448 - You also benefit from HP Total Care, our award-winning
241449 - services and support. HP Total Care offers a range of
241450 - options. From free support tools built right into your PC
241451 - such as HP Support Assistant to in-home expert consultation
241452 - and repair--you?ll find options that fit.
241454 - ..
241455 - The additional year is subject to the same terms and
241456 - conditions as the original 1-year hardware warranty. This
241457 - one-year extension is valid only on computers purchased in
241458 - the United States and Canada.
241460 - ..
241461 - This computer includes our standard year of limited
241462 - software technical support.*
241464 - ..
241465 - The PC must be serviced in the United States or Canada. If
241466 - outside the U.S. or Canada, you may be required to pay for
241467 - shipping to the U.S. or Canada to receive service. This
241468 - warranty applies to laptop and desktop PCs only.
241470 - ..
241471 - Notebook PC rechargeable batteries have a 1-year limited
241472 - warranty; they do not inherit the remaining warranty period
241473 - of the HP product to which they're connected. As with all
241474 - batteries, the maximum capacity of the battery will
241475 - decrease with time or use. To determine whether your
241476 - battery has had a warranted failure, you may be required to
241477 - run an HP diagnostic test.
241479 - ..
241480 - Getting Help
241482 - ..
241483 - You can get support your way, 24 x 7, via real-time chat,
241484 - e-mail support, toll-free phone call, or HP Support
241485 - Assistant on your PC to contact us or troubleshoot on your
241486 - own. For chat or e-mail support, simply go to
241487 -
241488 - http://www.hp.com/go/totalcare
241490 - ..
241491 - For phone support, call 1-800-474-6836.
241493 - ..
241494 - * Please refer to warranty document included with computer
241495 - for additional details regarding warranty and support
241496 - coverage
241498 - ..
241499 - 22. Support and Drivers.....................
241501 - ..
241502 - Support for this product is provided
241503 - by HP Customer Care
241505 - ..
241506 - For easy access to expert service and
241507 - support for HP products (including HP
241508 - drivers) visit HP Customer Care....
241509 -
241510 - http://www.hp.com/cgi-bin/hpsupport/index.pl
241511 -
241512 - ...call 1 (800) 474-6836 (24 hours 7 days
241513 - a week, English or Spanish). Consult your
241514 - product documentation or the manufacturer
241515 - website for non-HP products sold by
241516 - the HP Home & Home Office Store.
241517 -
241519 - ..
241520 - Return Exchange Price Protection 21 Days from Receipt
241521 -
241522 -
241523 - 23. Returns/Exchanges....................... 21 days
241525 - ..
241526 - The HP Home & Home Office Store will
241527 - accept returns and exchanges up to 21
241528 - days after delivery for most products.
241529 - Some exceptions apply. Gift cards may
241530 - not be returned except where required
241531 - by law. For more information see our
241532 - Return and Exchange page.
241533 -
241534 - http://www.shopping.hp.com/webapp/shopping/return_exchange.do
241535 -
241537 - ..
241538 - Order Total Amount Paid $2,747 and $2,544 for CPU with $700 Savings
241539 -
241540 - Follow up ref SDS 12 QQ7L, ref SDS 1 QQ7L.
241542 - ..
241543 - 3. Subtotal........................................... $2,340.09
241545 - ..
241546 - 4. Shipping free...................................... 0.00
241548 - ..
241549 - 5. Sales tax.......................................... 204.76
241551 - ..
241552 - 6. Total to pay....................................... $2,544.85
241554 - ..
241555 - Original on 120205............. $2,103.75...................... ref SDS 1 06EH
241557 - ..
241558 - Exchange Order Total..............$820.57...................... 120302 0832, ref SDS 12 6B44
241560 - ..
241561 - Note: Any <credit> or charge to your account is in reference
241562 - to your original order H121417210 on 120205, ref SDS 1 6A5M,
241563 - for this exchange in total.
241565 - ..
241566 - Visa:
241567 - XXXXXXXXXXXXXXXX0099............................... $2,544.85
241568 -
241569 - [On 120402 1329 bought another 256 GB SSD
241570 - for 370.98; makes total cost of c18 - $2,915.83
241571 - ref SDS 19 EO6L
241573 - ..
241574 - Chase said HP will charge account with authorization from customer.
241576 - ..
241577 - When exchange order is cancelled later today or tomorrow, then within
241578 - 4 - 6 days, HP will credit bank account...
241579 -
241580 - Visa:
241581 - XXXXXXXXXXXXXXXX0099............................... $2,698.03
241582 -
241583 - This will be net credit............................ -153.18
241584 -
241586 - ..
241587 - Reconcile Payments to HP for C18
241588 -
241589 -
241590 - 1. Original payment on 120205........ $2,489.97....... ref SDS 1 6B44
241591 - 2. Credit price protection
241592 - on 120210......................... -100.00....... ref SDS 3 LS4G
241593 - 3. Credit price protection
241594 - on 120210......................... -100.00....... ref SDS 6 443H
241595 - 4. Credit 10% discount 120222........ -210.32....... ref SDS 7 XR9J
241596 - 5. Exchange and upgrade 120302....... $820.57....... ref SDS 12 664V
241597 - 6. Cancel exchange 120302............ -2,698.03....... ref SDS 0 3X9I
241598 - 7. New order......................... 2,544.85....... ref SDS 0 QQ7L
241600 - ..
241601 - Total payment to HP................... $2,747.04 $2,747.04
241603 - ..
241604 - Total payment to HP................... $2,900 22
241606 - ..
241607 - Net credit due from HP................ - $153.18
241609 - ..
241610 - Additions...
241611 -
241612 - SSD Samsung 256 GB................................. 370.00 .... 120402 1329, ref SDS 19 EO6L
241613 -
241614 - Windows 7 Ultimate................................. 183.97 .... 120402 2338, ref SDS 20 2F7F
241615 -
241616 - Vista.............................................. 92.23 .... 120405 2208, ref SDS 21 LU6J
241618 - ..
241619 - Total investment about............................. $3,400.00
241620 -
241621 - [On 121014 0840 found another source for Intel i7-3960x
241622 - microprocessor personal computer, since HP seems to have
241623 - stopped selling this configuration. ref SDS 29 665H
241624 -
241625 - [On 130313 1130 purchased c22 from Ascendtech for $3,300
241626 - with i7-3960x 4.0 GHz, 16 GB more memory, 230 GB more disk
241627 - storage, and disks partitioned. ref SDS 30 H66L
241628 -
241629 -
241630 -
241631 -
241633 - ..
2417 -
2418 -
2419 - 1014
2420 -
242001 - Quality Control Survey Commend Chase
242002 -
242003 -
242004 - Chase transferred call to quality control survery.
242006 - ..
242007 - Commended Chase's work being constructive helping customer satisfy
242008 - procurement requirements, as shown above. ref SDS 0 IM5N
242009 -
242011 - ..
2421 -
2422 -
2423 - 1022
2424 -
242401 - Cancellation HP Letter Exchange Order H121830436
242402 -
242403 -
242404 - Received letter from HP saying...
242405 -
242406 - 1. Subject: H121830436 - Your cancellation request has been acknowledged
242407 - Date: Wed, 14 Mar 2012 15:51:18 +0000 (GMT) - 0851 PDT
242414 - ..
242415 - 2. We are sorry to hear you decided to cancel your custom built
242416 - computer. Please understand, we begin building custom orders
242417 - promptly and that process may have already begun. Your refund
242418 - in this matter is guaranteed, but additional steps may be
242419 - needed depending on the status of your build. We will be in
242420 - touch with you via email within one business day with status of
242421 - your cancellation request.
242423 - ..
242424 - HP's notice aligns with Chase's work plan explained above. ref SDS 0
242425 - GU6M
242427 - ..
242428 - HP's letter continues...
242429 -
242430 - 3. Your current order status is always available on our website at
242431 -
242432 - http://www.hpdirect.com.
242434 - ..
242435 - 4. Thank you for shopping with us. HP values your business, and we
242436 - hope you will visit us again soon.
242438 - ..
242439 - 5. Sincerely,
242440 - Customer Service
242441 - HP Home & Home Office Store
242442 -
242444 - ..
2425 -
2426 -
2427 - 1028
2428 -
242801 - Started Production Exchange Order H121830436 Cancelled Factory Notice
242802 - Order H121830436 Exchange Production Started Cancelled Factory Notice
242803 - Factory Notice Exchange Order H121830436 Cancelled Production Started
242804 -
242805 - Received another letter from HP saying...
242806 -
242807 - 1. Subject: H121830436 - Update on your cancellation request
242808 - Date: Wed, 14 Mar 2012 15:56:37 +0000 (GMT) - 0856 PDT
242815 - ..
242816 - 2. This is the most recent update on your order cancellation
242817 - request. After review, we have verified your custom order is
242818 - with our factory and has already moved into the production
242819 - process. However, we are making an active attempt to fulfill
242820 - your cancellation request.
242821 -
242822 - a. If successful, we will notify you by email and the refund
242823 - will be issued. Typically, your bank will post your credit
242824 - within 5 business days.
242826 - ..
242827 - HP's letter further aligns with work plan presented by Chase this
242828 - morning, per above. ref SDS 0 GU6M
242829 -
242830 - [On 120315 1034 received letter from HP submitting a
242831 - transaction record for this order C121996618. ref SDS 16
242832 - WM6I
242834 - ..
242835 - [On 120316 0920 called HP and talked to Love who said HP
242836 - was successful stopping production of prior exchange order
242837 - and original order cited on 120314, ref SDS 0 0V5N, and as
242838 - a result HP issued refund of $2,698.08 on 120314, as
242839 - planned in call with Case. ref SDS 17 IB7H
242841 - ..
242842 - HP's letter continues...
242843 -
242844 - b. If unsuccessful, you will receive a ship notification
242845 - email. If you choose not to keep the product, please call
242846 - us on 1-888-476-3988, select Option 2 or use chat
242847 - www.shopping.hp.com/shop/liveassistance, to arrange a
242848 - return and credit.
242850 - ..
242851 - 3. Your current order status is always available on our website at
242852 -
242853 - http://www.hpdirect.com.
242855 - ..
242856 - 4. We hope you will look to the HP Home & Home Office Store for
242857 - your future PC needs.
242859 - ..
242860 - 5. Sincerely,
242861 - Customer Service
242862 - HP Home & Home Office Store
242863 -
242864 -
242866 - ..
2429 -
2430 -
2431 - 1033
2432 -
243201 - H121988954 Order HP Processing for Ship Mar 23, 2012
243202 -
243203 - Received another letter from HP saying...
243204 -
243205 - 1. Subject: Order being processed
243206 - Date: Wed, 14 Mar 2012 17:03:48 +0000 (UTC) - 1003 PDT
243213 - ..
243214 - 2. Thank you for your recent order with HP Home & Home Office
243215 - Store. It has been received and is being processed.
243217 - ..
243218 - 3. We'll e-mail you a status update within one business day.
243220 - ..
243221 - 4. If you don't receive this e-mail by 10 p.m. Eastern time on the
243222 - next business day, please call us at *1 (888) 999-4747 *
243223 - between 7 a.m. and 2 a.m. Eastern Time on weekdays, or between
243224 - 8 a.m. and 11 p.m. Eastern Time on weekends, and refer to
243225 - order number *H121988954*.
243227 - ..
243228 - 5. We appreciate your interest in HP products.
243230 - ..
243231 - 6. HP Home & Home Office Store
243232 -
243233 -
243234 -
243236 - ..
2433 -
2434 -
2435 - 1216
2436 -
243601 - H121988954 Order HP Received Scheduled Ship Mar 23, 2012
243602 -
243603 - Received another letter from HP saying...
243604 -
243605 - 1. Subject: Your HP Order Confirmation -- H121988954
243606 - Date: Wed, 14 Mar 2012 18:29:36 +0000 (GMT) - 1129 PDT
243610 - ..
243611 - 2. ORDER RECEIVED
243612 -
243613 - 1. My order status
243614 -
243615 - https://www.shopping.hp.com/webapp/shopping/order_status_sign_in.do
243617 - ..
243618 - 2. My account
243619 -
243620 - https://www.shopping.hp.com/webapp/shopping/sign_in.do
243622 - ..
243623 - 3. Customer service
243624 -
243625 - http://www.shopping.hp.com/webapp/shopping/help.do
243627 - ..
243628 - 3. Thank you...
243632 - ..
243633 - 4. We have received your order H121988954. We are processing it
243634 - to arrive as soon as possible.
243636 - ..
243637 - This confirms telecon with Chase placing the order this morning, per
243638 - above. ref SDS 0 J65I
243640 - ..
243641 - HP letter continues...
243642 -
243643 - Your HP Pavilion HPE h8qe Series whose estimated build date is
243644 - March 23, 2012 and your chosen delivery method is Standard 5-7
243645 - Business Days.
243647 - ..
243648 - Your HP Pavilion HPE h8qe Series has an estimated ship date of
243649 - March 23, 2012 and your chosen delivery method is Standard 5 -
243650 - 7 business days.
243652 - ..
243653 - Your order may arrive in multiple shipments. Tracking
243654 - information will be sent for each shipment.
243656 - ..
243657 - 5. ORDER INFORMATION
243658 -
243659 - PRODUCT DESCRIPTION........ HP Pavilion HPE h8qe Series
243660 -
243661 - http://www.shopping.hp.com/webapp/shopping/product_detail.do?product_code=QC461AV%23ABA
243663 - ..
243664 - PRODUCT #............................... EPP_00_QC461AV#ABA
243665 - QUANTITY................................ 1
243666 - EXTENDED PRICE.......................... $2,340.09
243668 - ..
243669 - SUMMARY OF SAVINGS:
243670 - Instant discounts you received:
243671 - Rebate......................... $50.00
243672 - Desktop instant rebate......... $200.00
243673 - Desktop instant rebate......... $400.00
243675 - ..
243676 - 6. CA Tax................................... $204.76
243677 - Shipping Free............................ 0.00
243679 - ..
243680 - 7. GRAND TOTAL.............................. $2544.85
243682 - ..
243683 - 8. SHIPPING ADDRESS:
243688 -
243690 - ..
243691 - 9. WE HAVE BILLED THE FOLLOWING ACCOUNT(S):
243693 - ..
243694 - 10. VISA Card................................ $2544.85
243695 -
243696 - Rodney C Welch
243697 - 1158 St Matthew Pl
243698 - Concord, CA 94518
243700 - ..
243701 - 11. ESSENTIAL LINKS...
243702 -
243703 - 1. My order status
243704 -
243705 - https://www.shopping.hp.com/webapp/shopping/order_status_sign_in.do
243706 -
243707 - 2. Newsletter sign-up
243708 -
243709 - https://www.shopping.hp.com/webapp/shopping/newsletter.do?destPage=news_sub&s=11&ext_email
243711 - ..
243712 - Become an insider and see new products and the best deals
243713 - first!
243715 - ..
243716 - 3. Return and exchange policy
243717 -
243718 - http://www.shopping.hp.com/webapp/shopping/return_exchange.do
243720 - ..
243721 - 4. Troubleshooting & drivers
243722 -
243723 - http://h10025.www1.hp.com/ewfrf/wc/siteHome?lc=en&cc=us&dlc=en
243725 - ..
243726 - [On 120422 1130 letter to Ben at HP requests
243727 - assistance getting driver for network adapter,
243728 - because HP troubleshooting and drivers Internet
243729 - support does not seem to provide driver for network
243730 - adapter. ref SDS 24 FX4Q
243732 - ..
243733 - 5. Print this receipt
243734 -
243735 - https://www.shopping.hp.com/webapp/shopping/order_status_sign_in.do
243737 - ..
243738 - 12. YOUR CUSTOMIZED HP PC*
243739 -
243740 - 1. HP Pavilion HPE h8qe Series...
243741 -
243742 - 2. Genuine Windows 7 Home Premium [64-bit]
243743 -
243744 - 3. 2nd Generation Intel(R) Core(TM) i7-3960X six-core
243745 - processor [3.3GHz, Shared 15MB Cache]
243746 -
243747 - 4. 16GB DDR3-1600MHz SDRAM [4 DIMMs]
243748 -
243749 - 5. 256 GB Solid state drive
243750 -
243751 - 6. 1TB 7200 rpm SATA hard drive
243753 - ..
243754 - 7. Microsoft(R) Office Starter: reduced-functionality Word &
243755 - Exce l w/ ads. No PowerPoint or Outlook
243757 - ..
243758 - 8. Norton Internet Security(TM) 2012 - 15 month
243759 -
243760 - 9. 3GB AMD Radeon HD 7950 [Dual Bracket, DVI, HDMI, 2x
243761 - mini-DP]
243762 -
243763 - 10. 600W Power supply
243765 - ..
243766 - 11. SuperMulti DVD Burner
243768 - ..
243769 - 12. Premium Wireless-N LAN card and Bluetooth(R )(2x2)
243771 - ..
243772 - 13. 15-in-1 memory card reader, 4 USB 2.0 (front), audio, 2 USB
243773 - (top rear-facing)
243775 - ..
243776 - 14. TV tuner, ATSC-NTSC with PVR, remote
243778 - ..
243779 - 15. Beats Audio (tm) -- integrated studio quality sound
243781 - ..
243782 - 16. HP wireless keyboard and wireless optical mouse
243783 -
243784 - http://www.shopping.hp.com/webapp/shopping/store_access.do?template_type=computer_store&landing=notebooks
243785 -
243786 - http://www.hpshopping.com/webapp/shopping/store_access.do?template_type=computer_store&landing=desktops
243787 -
243788 - http://www.shopping.hp.com/webapp/shopping/store_access.do?template_type=landing&landing=printer
243789 -
243790 - http://www.shopping.hp.com/webapp/shopping/store_access.do?template_type=printer_supp_acc
243791 -
243792 - http://www.shopping.hp.com/webapp/shopping/pc_accessories.do?storeName=accessories
243793 -
243794 - http://www.shopping.hp.com/accessories-store/computer
243795 -
243796 - http://www.shopping.hp.com/webapp/shopping/offers_guide.do
243798 - ..
243799 - 13. My Account
243800 -
243801 - https://www.shopping.hp.com/webapp/shopping/sign_in.do>
243803 - ..
243804 - 14. Returns & Exchange
243805 -
243806 - http://www.shopping.hp.com/webapp/shopping/return_exchange.do>
243808 - ..
243809 - 15. Customer Service
243810 -
243811 - http://www.shopping.hp.com/webapp/shopping/help.do
243812 -
243813 -
243814 -
243816 - ..
2439 -
2440 -
2441 - 0104
2442 -
244201 - Chase Letter H121988954 Order Replaces Exchange Order H121830436
244202 - H121988954 Order Replaces Exchange Order H121830436 Letter from Chase
244203 -
244204 - Received letter from Chase through Anne, and saying...
244205 -
244206 - 1. Subject: request for cancellation on order#H121830436
244207 - Date: Wed, 14 Mar 2012 11:33:04 -0700
244214 - ..
244215 - 2. Greetings!
244217 - ..
244218 - 3. This letter is in reference to your request of the cancellation
244219 - or returns under this order number H121830436
244220 -
244221 - https://www.shopping.hp.com/webapp/shopping/transaction_record.do?orderNumber=H121988954&archivedOrders=0
244223 - ..
244224 - 4. This order has been requested for a cancellation but not
244225 - guaranteed. If it happens that the cancellation is successful,
244226 - full refund will be reimbursed back to your account after 5-7
244227 - business days. But if it fails then you can return the
244228 - package back to us for full refund with no restocking fee, no
244229 - return shipping charges.
244231 - ..
244232 - Chase's letter aligns with letter from HP Sales Department, also,
244233 - above. ref SDS 0 G27O
244234 -
244235 - [On 120315 1034 received letter from HP submitting a
244236 - transaction record for this order C121996618. ref SDS 16
244237 - WM6I
244239 - ..
244240 - [On 120316 0920 called HP and talked to Love who said HP
244241 - was successful stopping production of prior exchange order
244242 - and original order cited on 120314, ref SDS 0 0V5N, and as
244243 - a result HP issued refund of $2,698.08 on 120314, as
244244 - planned in call with Case. ref SDS 17 IB7H
244246 - ..
244247 - Letter from Chase continues...
244248 -
244249 - 5. For any questions or clarifications kindly call us back here at
244250 - resolutions department.
244252 - ..
244253 - 6. Sincerely yours,
244254 -
244256 - ..
244257 - 7. Chase
244259 - ..
244260 - 8. Resolutions Supervisor
244261 -
244263 - ..
244264 - 9. Tell us about your shopping and email experience so that we can
244265 - make improvements!
244266 -
244267 - http://g1w2399g.austin.hp.com/Community/se.ashx?s=3BC1E4C10ADCA3DC&SessionID=764532&AgentID=%3c$_AGENT_DNAME_$%3e
244269 - ..
244270 - 10. Please complete our customer satisfaction survey.
244271 -
244272 - http://g1w2399g.austin.hp.com/Community/se.ashx?s=3BC1E4C10ADCA3DC&SessionID=&AgentID=Anne
244274 - ..
244275 - 11. *Prices, promotions and availability are subject to change.
244276 - Orders may be subject to applicable sales tax, shipping and
244277 - handling charges.
244278 -
244279 -
244281 - ..
2443 -
2444 -
2445 - 2322
2446 -
244601 - HP Status Order H121988954 Shows Cancellation Order C121996618
244602 -
244603 - Investigating HP Internet address....
244604 -
244605 - My orders
244606 -
244607 - https://www.shopping.hp.com/webapp/shopping/transaction_record.do?orderNumber=H121988954&archivedOrders=0
244609 - ..
244610 - HP Pavilion HPE h8qe customizable Desktop PC
244612 - ..
244613 - Order number.............................. C121996618....... ref SDS 0 XG93
244614 - Order date................................ 120314
244615 - Total..................................... $2,698.03
244616 - Status.................................... Item cancelled
244618 - ..
244619 - This may indicate the factory cancelled production before shipment,
244620 - and so HP should issue refund on this payment within 5 days, per
244621 - letter from Chase, above. ref SDS 0 RC4J, and earlier letter from HP
244622 - Sales Department, also, above. ref SDS 0 G27O
244623 -
244624 - [On 120315 1034 received letter from HP submitting a
244625 - transaction record for this order C121996618. ref SDS 16
244626 - WM6I
244628 - ..
244629 - The entry for...
244630 -
244631 - Online order receipt
244632 -
244633 - We have received your order number C121996618.
244634 - 03/14/2012, 05:11:24 PDT
244635 -
244636 - https://www.shopping.hp.com/webapp/shopping/transaction_record.do?orderNumber=C121996618&archivedOrders=0
244638 - ..
244639 - HP Pavilion HPE h8qe
244640 - customizable
244641 - Desktop PC
244643 - ..
244644 - Product ID................................ QC461AV#ABA
244645 - Amount.................................... $2,480.95
244647 - ..
244648 - CA tax.................................... 217.08
244650 - ..
244651 - Total..................................... $2,698.03
244652 -
244653 - [On 120315 1034 received letter from HP submitting a
244654 - transaction record for this order C121996618. ref SDS 16
244655 - WM6I
244657 - ..
244658 - Summary of discounts
244660 - ..
244661 - Instant................... $200
244662 - Coupon.................... 500
244664 - ..
244665 - Total savings............. 700
244666 -
244667 -
244668 -
244669 -
244670 -
244671 -
244672 -
244673 -
244674 -
2447 -