CONTACTS
SUBJECTS
Default Null Subject Account for Blank Record
0403 -
0403 - ..
0404 - Summary/Objective
0405 -
040501 - Follow up ref SDS 2 0000.
040502 -
040503 -
040504 -
040506 - ..
0406 -
0407 -
0408 - Progress
0409 -
040901 - On 120302 Peter planned to call about issues on purchasing and
040902 - configuring c18. ref SDS 2 JN5F
040904 - ..
040905 - Service ticket.............................. 8057743694
040907 - ..
040908 - Thanked Peter for calling, following up on commitment.
040910 - ..
040911 - Advised that the computer has not yet been received.
040913 - ..
040914 - Asked about upgrading the order to add a secondary solid state hard
040915 - drive. There is concern than HP does not offer a solid state drive
040916 - for a secondary hard drive.
040918 - ..
040919 - Peter said customers can install this rather than order it from HP.
040920 - He indicated HP has very limited sales support for solid state drives,
040921 - so customers can get bigger and cheaper solid state drives and install
040922 - them directly rather than through HP. He recommended installing a
040923 - 2nd SSD storage device in the open PCI slot on the motherboard. He
040924 - explained this is an easy solution that does not require getting a
040925 - bay converter and cables.
040926 -
040927 - [On 120321 0903 testing factory configuration for running
040928 - SDS, ref SDS 6 KB4H; decided to add another 256 GB storage
040929 - device, and implment SDS standard setup. ref SDS 6 OL4F
040931 - ..
040932 - [On 120324 1248 Morris examined c18, and determined that
040933 - since congestion in the case makes installing another
040934 - circuit borad in the PCI slot is difficult, the best course
040935 - is to install an SSD storage device in the HHD bay with a
040936 - converter. ref SDS 7 UC7J
040938 - ..
040939 - [On 120402 0129 ordered Samsung SSD storage disk Sata III,
040940 - 6 GB/s. ref SDS 8 NN7L
040942 - ..
040943 - Peter further advised that since the order has been placed, he cannot
040944 - modify the order, even if it was cost effective. He explained that HP
040945 - high volume marketing cannot accomodate changes to orders. Peter
040946 - suggested contacting Sales Department to cancel the order and place a
040947 - new order that satisfies requirements.
040948 -
040949 - [On 120314 0832 cancelled exchange order H121830436 and new
040950 - order H121988954 was placed to eliminate Windows 7
040951 - Ultimate, since it will be removed to partition the drives;
040952 - also upgraded video graphics adapter to optimize high
040953 - performance for SDS java. ref SDS 3 6Q4J
040955 - ..
040956 - Explained working on filing quality control report citing Peter for
040957 - excellent customer technical assistance, discussed on 120302 0832.
040958 - ref SDS 2 GE8L
040960 - ..
040961 - Discussed planning to send a copy of quality control report on Peter's
040962 - work to Peter at the email address in his several letters received on
040963 - 120302 0832. ref SDS 2 I15F
040965 - ..
040966 - Peter said the email address for HP is not his personal address, so
040967 - he is not sure the letter will get to him.
040969 - ..
040970 - Will try procedure used for Madeline where she received a letter from
040971 - the customer on 120301 0604. ref SDS 1 E54G
040972 -
040973 - [On 120316 2243 filed evaluation survey online responding
040974 - to HP's request on 120306. ref SDS 4 PPXQ
040976 - ..
040977 - [On 120317 2130 filed evaluation of customer service
040978 - quality with reference to case studies comparing few days
040979 - to buy c17 working with Kristin and Tony, and 4 weeks until
040980 - Madeline and Peter came on board. ref SDS 5 RX5W
040981 -
040982 -
040983 -
040984 -
040985 -
0410 -