CONTACTS
0201 - Future Ford
020101 - Mr. Don Tuller
020102 - Customer Service Representative
020104 - Service Department
SUBJECTS
Mercury Sable 2002 Starter Ignition System Noise Defective Repair In
4203 -
4203 - ..
4204 - Summary/Objective
4205 -
420501 - Follow up ref SDS 25 0000. ref SDS 24 0000.
420502 -
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420505 -
420506 -
420508 - ..
4206 -
4207 -
4208 - Progress
4209 -
420901 - Starter Defect Reported Future Ford for Correction
420902 -
420903 - Follow up ref SDS 25 X236, ref SDS 24 X236.
420904 -
420905 - Submitted letter to Jamie at Future Ford saying...
420906 -
420907 - 1. Subject: Warranty Claim Ignition System Correct work Jan 28 Invoice 188423
420908 - Date: Wed, 07 Mar 2012 20:06:44 -0800
420915 - ..
420916 - 2. This confirms understandings from our meeting in your office on
420917 - 120301 1142, ref SDS 24 US3M, discussing warranty claim to
420918 - recover charges of $336.38 on invoice 189370 for work replacing
420919 - the starter on 120216. ref SDS 14 GP62 [...implements Future
420920 - Ford's letter on 120131 requesting reports on quality of
420921 - service and notice that customer satisfaction is highest
420922 - priority. ref SDS 11 PO5P...]
420924 - ..
420925 - 3. Work performing tune up services on the ignition starter system
420926 - 2 weeks earlier on 120218 under invoice 188423, ref SDS 10
420927 - 6C4H, caused battery and starter problems discovered 2 weeks
420928 - later on 120216. ref SDS 14 0001 Future Ford provided warranty
420929 - coverage to fix the battery, ref SDS 14 IT4F, but not the
420930 - starter on invoice 189370. ref SDS 14 6C4H You explained in
420931 - our meeting on 120301, that Future Ford warrants service work
420932 - for 12 months. ref SDS 24 LZ5O Since battery and starter
420933 - problems were discovered on 120216, within 2 weeks of prior
420934 - work, this warrants full recovery for both battery and starter.
420936 - ..
420937 - 4. After we met in your office on 120301, Don reported the next
420938 - day on 120302, that Future Ford again discovered the starter
420939 - failed [...see invoice 190084...] 2 weeks after being replaced
420940 - on 120216. ref SDS 25 IT4F This repetitive pattern of 2 week
420941 - failures on the same ignition system component indicates
420942 - defects in tune up work on the ignition system performed
420943 - 120128, were not recognized nor corrected on 120216.
420945 - ..
420946 - 5. Accordingly, please issue credit on my account in the amount of
420947 - $336.38 on invoice 189370 dated 120216 applying 12 month
420948 - warranty coverage on invoice 188423 dated 120128. ref SDS 10
420949 - 4G6N
420951 - ..
420952 - 6. Additionally, please advise disposition of $20 credit due under
420953 - the Ford Owner's Advantage Reward system, ref SDS 18 Q54F, for
420954 - work on the Smog Check Test performed 120222, ref SDS 17 Z95H,
420955 - and requested in the letter to Future Ford on 120225.
420956 - ref SDS 22 YH6R
420957 -
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4210 -
Distribution. . . . See "CONTACTS"