CONTACTS
0201 - Comcast
020101 - Mr. Customer Assistant
020103 - Customer Support Department
SUBJECTS
Comcast Payment $110.16 110712-110811 1 Months Communication Service
3703 -
3703 - ..
3704 - Summary/Objective
3705 -
370501 - Follow up ref SDS 40 0000. ref SDS 38 0000.
370502 -
370503 - Finally seem to have Comcast Universal Remote Control programed to
370504 - support the Vizio xvt3d424sv television. ref SDS 0 QB5J The only
370505 - problem is that both it and the Vizio remote control are awkward to
370506 - use. ref SDS 0 TQ9K
370507 -
370508 -
370509 -
370510 -
370511 -
370512 -
370514 - ..
3706 -
3707 -
3708 - Background
3709 -
370901 - Background on Comcast services reported on 110214 1910. ref SDS 19
370902 - SS5O
370904 - ..
370905 - Original rate of $128.51 for monthly communication services is listed
370906 - in the record ordering Comcast service, ref SDS 7 H13L The rate was
370907 - later changed to $115 per month, reported on 110125 0921, ref SDS 18
370908 - WZ4O
370910 - ..
370911 - On 110609 0849 Comcast made another billing mistake. ref SDS 23 UY6X
370912 - Contacted Comcast and entered into revised agreement reducing monthly
370913 - charges for all communication services to about $111. ref SDS 23 MQ6O
370915 - ..
370916 - On 111109 0800 Comcast agreed to provide HBO service for 3 months,
370917 - expiring on 120209, reported. 111109 1718, ref SDS 31 XP4N
370919 - ..
370920 - On 120109 0800 Comcast made billing mistakes charging $158, 120109
370921 - 0957, ref SDS 34 UY6X; after making corrections Comcast continued
370922 - making mistakes claiming agreement on 110609 expires on 120125, and so
370923 - proposed new agreement in the amount of $160 per month, reported on
370924 - 120109 0957. ref SDS 34 KG4O Since this conflicted with the
370925 - agreement, Comcast offered to increase the monthly charge to $144
370926 - instead of $160, shown on 120109 0957. ref SDS 34 SD8L Contacted AT&T
370927 - and got offer to provide comparable communication services for monthly
370928 - charge of $117, reported on 120109 0957, ref SDS 34 IO6O
370930 - ..
370931 - On 120116 1051 AT&T clarified offer to provide communication services
370932 - at same rate Comcast offered for comparable DTR, ref SDS 35 T59F;
370933 - called Comcast and entered revised agreement to continue current
370934 - communication services for monthly charge of $117.72, ref SDS 35 Z53M;
370935 - agreed to pay $128.04 on January invoice and due credit of $10.54 on
370936 - February invoice to reflect new agreement of $117.72, and in order to
370937 - avoid confusion in Comcast computer. ref SDS 35 6F94
370939 - ..
370940 - On 120118 0610 paid Comcast $128.04. ref SDS 36 EG8M
370941 -
370942 -
370943 -
370944 -
370946 - ..
3710 -
3711 -
3712 - Progress
3713 -
371301 - Called Comcast...
371302 -
371303 - 800 945 2288
371305 - ..
371306 - Did not get name of technical assistant.
371308 - ..
371309 - Asked about replacing remote control for a new HD television, cited by
371310 - Vizio for improve performance, reported on 120304 0816. ref SDS 41
371311 - GF60
371313 - ..
371314 - The agent said Comcast has new remote controls available that work
371315 - better with high definition televisions. He asked for the color
371316 - scheme, specifically if the execute button in the center of the arrow
371317 - direction keys is red or grey.
371319 - ..
371320 - Advised the button is red.
371322 - ..
371323 - He said the customer can exchange the remote control for one with a
371324 - grey button that is an upgrade for new model HD televisions.
371325 -
371327 - ..
3714 -
3715 -
3716 - 1119
3717 -
371701 - Visited Comcast in Concord.
371702 -
371703 - Walking in the door the first thing that was surprising is not seeing
371704 - any customers. Every previous visit, the store has been packed with
371705 - long lines.
371707 - ..
371708 - Today, a saleslady greeted me coming through the door and asked how
371709 - Comcast can help?
371711 - ..
371712 - Explained need to exchange remote control to handle the new HD
371713 - televisions.
371715 - ..
371716 - The lady took the remote control and walked to a counter. There were
371717 - several new and packaged remote control units on the counter. She put
371718 - the old on the counter and submitted a new one immediately, without
371719 - filling out any documents nor providing customer identification.
371721 - ..
371722 - Examination showed the new remote control received in the store has a
371723 - red button in the middle of the arrow keys.
371725 - ..
371726 - Explained discussion with Comcast this morning saying the remote
371727 - control needed for this exchange has a grey button in the middle of
371728 - the arrow keys, per above. ref SDS 0 PX46
371729 -
371731 - ..
371732 - Universal Remote Control Comcast Custom DVR-3 Device
371733 - Comcast Custom DVR-3 Device Universal Remote Control
371734 -
371735 - The saleslady immediately retrieved the remote control just submitted
371736 - and put it back on the counter. She exchanged it for one with a grey
371737 - button in the middle of the arrow keys, holding up to verify the
371738 - correct color scheme.
371739 -
371741 - ..
3718 -
3719 -
3720 - 1347
3721 -
372101 - Configure new Comcast remote to support Vizio xvt3d424sv television
372102 - using Comcast guidence in the record on 120303 1908, ref SDS 40 YP88,
372103 - for entering codes provided by Vizio on 120304 0816. ref SDS 41 3K3M
372105 - ..
372106 - None of the code received from Chaz seem to work with the improved
372107 - Comcast remote control.
372109 - ..
372110 - After getting the remote control upgrade from Comcast there is an
372111 - indication in the product manaul that codes are 4 digits, not 5 digits
372112 - presented in the call with Chaz on 120304 0816. ref SDS 41 3K3M
372113 -
372114 - [...below, Arthur at Vizio submits 4 digit codes.
372115 - ref SDS 0 BO8I
372117 - ..
372118 - [...below, 4 digit code finally works to program Comcast
372119 - remote control. ref SDS 0 QB5J
372120 -
372121 -
372123 - ..
3722 -
3723 -
3724 - 1509
3725 -
372501 - Called Vizio...
372502 -
372503 - 877 698 4946 Weekends 8 - 4pm
372505 - ..
372506 - Follow up call with Chaz on 120304 0816. ref SDS 41 3K3M
372508 - ..
372509 - Talked to Arthur 270
372511 - ..
372512 - Arthur assigned...
372514 - ..
372515 - Case number.............................. 2260034
372517 - ..
372518 - Arthur explained that cable television service controllers combined
372519 - with DVR technology greatly complicate common code management with
372520 - televisions.
372522 - ..
372523 - This conflicts with experience the past 3 years using the same Comcast
372524 - remote control with the same Comcast cable controller and a Panasonic
372525 - analog television. This configuration worked well.
372527 - ..
372528 - Mentioned to Arther that the codes received from Chaz are 5 digits,
372529 - reported on 120304 0816. ref SDS 41 1Q3M but the list of codes for
372530 - televisions in the Comcast User Guide for the DVR 3 Universal Remote
372531 - Control shows only 4 digit codes for televisions.
372533 - ..
372534 - Arthur said he found some 4 digit codes to try. He sent a letter with
372535 - following codes.
372536 -
372537 - 1758....... failed
372538 - 1756....... failed
372539 - 0128....... failed
372540 - 0117....... failed
372541 - 1078....... failed
372542 - 0178....... worked except mute is sort of okay
372543 - 0030
372544 - 0056
372545 - 0205
372546 - 1292
372547 - 1004
372549 - ..
372550 - After the first code failed, Aruthr suggesting trying a code he found
372551 - on Comcast's Internt address.
372552 -
372553 - [...below on 120306 1010 at 1647 after several hours
372554 - finally got Comcast universal remote control to signal the
372555 - Vizio xvt3d424sv television. ref SDS 0 QB5J
372557 - ..
372558 - [On 120412 1621 Shaw on site for Comcast and was successful
372559 - programming the remote control with 5 digit code either
372560 - 11756 or 11758 and this solved all remote control problems.
372561 - ref SDS 44 0G6J
372563 - ..
372564 - While talking, Arthur found Comcast Internet source for programming
372565 - remote control....
372566 -
372567 - http://customer.comcast.com/Pages/HelpNFC.aspx?print=false&id=remotes#results/remote=Silver_with_Gray_OK_Button_Remote&device=T&brand=vizio&model=%09XVT3D424SV
372568 - ..
372569 - This location has a search feature to enter brand and model.
372571 - ..
372572 - Enter in the search fields...
372573 -
372574 - Brand................... Vizio
372575 - Model................... xvt3d424sv
372577 - ..
372578 - Comcast then shows a picture of the new remote control received from
372579 - Comcast today, and with the gray OK button in the middle of arrow
372580 - keys.
372582 - ..
372583 - Clicking on the picture opens an explanation on using the remote
372584 - control.
372586 - ..
372587 - There is also an explanation on...
372588 -
372589 - 1. How to program your Comcast remote
372591 - ..
372592 - 2. These are the codes for your VIZIO XVT3D424SV TV. Follow
372593 - the instructions below to program your remote.
372595 - ..
372596 - Most likely code................... 1756
372597 - Others to try...................... 0054
372599 - ..
372600 - Applying following instructions both Comcast's "likely" codes
372601 - failed.
372603 - ..
372604 - 3. To program your Comcast remote:
372605 -
372606 - 1. Turn on the TV or other device that you would like to program.
372607 -
372608 - 2. Press the TV button on your remote control.
372609 -
372610 - NOTE: If you would like to program your remote control
372611 - to work with a DVD Player, VCR or Audio device press
372612 - the AUX button.
372614 - ..
372615 - 3. Press and hold Setup until the red light blinks twice,
372616 - then release Setup.
372618 - ..
372619 - 4. Enter the first code for your device listed above. If
372620 - you perform this procedure correctly, the red light
372621 - will blink twice.
372623 - ..
372624 - NOTE: If you enter an invalid code, the red light will
372625 - display one long blink and exit the programming mode.
372626 - Repeat steps 2 to 4 with a valid code.
372628 - ..
372629 - 5. Aim the remote control at your device and press Power
372630 - once (press the Play key for devices that don?t have a
372631 - POWER button). If the TV turns off, make sure that the
372632 - VOL+/- and Mute buttons also work. If so, you?re all
372633 - set!
372635 - ..
372636 - 6. If not, repeat these steps using the next
372637 - manufacturer?s code (you may need to try several codes
372638 - to find the one that works).
372639 -
372641 - ..
372642 - There is another way to configure the Comcast remote control with
372643 - codes for the Vizio xvt3d424sv television...
372645 - ..
372646 - However, this method of assigning a code also failed...
372647 -
372648 - 1. How do I find my remote control programming code?
372650 - ..
372651 - 2. The programming codes for your remote are included in the
372652 - instructions that come with the remote. You can download a copy of
372653 - those instructions from www.comcast.com/remotes. Find your remote
372654 - control, open or download the user manual and you will find the
372655 - instructions to program the remote as well as the programming codes.
372657 - ..
372658 - 3. If you no longer have the programming instructions, or if you cannot
372659 - find a code that works, you can search for the correct code by doing
372660 - the following
372662 - ..
372663 - 4. Note: Instructions are for the Comcast multi-device (universal)
372664 - remote control:
372665 -
372666 - 1. Turn on your TV
372668 - ..
372669 - 2. Press the TV button on the top of the remote, then press
372670 - and hold Setup until the TV light blinks twice
372672 - ..
372673 - 3. Enter 9-9-1 and the TV button will blink twice
372675 - ..
372676 - 4. Press and release 1 and the TV button will blink twice
372678 - ..
372679 - 5. Point the remote at the TV, press and release the Power
372680 - button, then press the CH+ button multiple times until the
372681 - TV turns off
372683 - ..
372684 - 6. Press Setup once to lock in the code and the TV button will
372685 - blink twice
372686 -
372688 - ..
3727 -
3728 -
3729 - 1647
3730 -
373001 - After investing several hours trying methods on Comcast Internet
373002 - address, recommended by Arthur, per above, ref SDS 0 O34I, went back
373003 - to the list of codes Arther submitted at the beginning of the call,
373004 - ref SDS 0 BO8I, and started entering codes. Finally got that
373005 - works...
373006 -
373007 - 0178
373009 - ..
373010 - This was a miracle after repeated failures the past few days, and
373011 - again today, per above. ref SDS 0 5O5H
373013 - ..
373014 - The volume control works better than with the remote control replaced
373015 - at Comcast this morning.
373016 -
373017 - [On 120409 1043 Will at Vizio recommends clearing prior
373018 - settings on universal Comcast remote control and entering
373019 - code for xvt3d424sv will improve responsiveness to remote
373020 - control signals. ref SDS 43 MV9M
373022 - ..
373023 - [On 120412 1621 Shaw on site for Comcast and was successful
373024 - programming the remote control with 11756 or 11758 and this
373025 - solved all remote control problems. ref SDS 44 0G6J
373026 -
373027 -
373029 - ..
373030 - Comcast Universal and Vizio Remote Controls Difficult Use
373031 -
373032 - Both of these remote control devices are difficult to use with one
373033 - hand and without light. As a result, neither are ergonically
373034 - efficient.
373035 -
373036 -
373037 -
373039 - ..
373040 - Universal Remote Control Improve Ergonomic Efficiency
373041 -
373042 - Research on the Internet shows Amazon offers...
373043 -
373044 - 1. Universal Remote Control URC-WR7 7 Device Remote Control
373045 - with 4 Favorite Channel Buttons
373046 -
373047 - http://www.amazon.com/Universal-Control-URC-WR7-Favorite-Channel/dp/B001KC08A4/ref=sr_1_9?s=electronics&ie=UTF8&qid=1331104957&sr=1-9
373049 - ..
373050 - Examination seems to show it has a "Record" button which
373051 - indicates it can record and play movies in DVR mode, like
373052 - the Comast Remote Control, which has been difficult to
373053 - program, reported above. ref SDS 0 QB5J
373055 - ..
373056 - This remote control unit seems to provide a keypad for
373057 - entering channel selection with ergonomic efficiency using
373058 - one hand and without lights.
373060 - ..
373061 - Price............................. $20.25
373062 -
373064 - ..
373065 - 2. Universal Remote Control A6 6 Device Learning Remote,
373066 - Black
373068 - ..
373069 - Also called.............. URC A6
373070 -
373071 - http://www.amazon.com/Universal-Remote-Control-A6-Learning/dp/B003UVVGHW/ref=sr_1_12?s=electronics&ie=UTF8&qid=1331105733&sr=1-12
373073 - ..
373074 - This looks like what Millie had originally. It has
373075 - excellent keypad position for single hand use navigating
373076 - channels.
373077 -
373078 - http://www.amazon.com/Universal-Remote-Control-A6-Learning/dp/B003UVVGHW/ref=sr_1_12?s=electronics&ie=UTF8&qid=1331105733&sr=1-12
373080 - ..
373081 - How are both television and cable DVR controller
373082 - programmed?
373084 - ..
373085 - Price............................. $16.80
373086 -
373087 - [On 120308 2030 Best Buy agent says remote controls
373088 - that don't say cable ready won't work.
373089 - ref SDS 42 DU4F
373091 - ..
373092 - Only problem may be that a tool efficient for use does not
373093 - support the high degree of new technology, and ones that
373094 - do don't support the customer.
373095 -
373096 -
373098 - ..
373099 - 3. RCA - 6-Device Universal Remote
373100 -
373101 - http://www.bestbuy.com/site/RCA+-+6-Device+Universal+Remote/2305716.p;jsessionid=31FBF27389CE4C485250C0DDDF62000D.bbolsp-app04-57?id=1218320077088&skuId=2305716
373103 - ..
373104 - Model............................. RCRN06GR
373105 - SKU............................... 2305716
373107 - ..
373108 - Has similar design for efficient use of keypad, per above.
373109 - ref SDS 0 SY6N
373111 - ..
373112 - Available at Best Buy
373114 - ..
373115 - Price............................. $18.99
373116 -
373118 - ..
3732 -
3733 -
3734 - 1949
3735 -
373501 - Remote Control Program Code Comcast Cable Controller
373502 -
373503 - Called Comcast on procedure for coding cable controller and the
373504 - television.
373505 -
373506 - 800 945 2288
373508 - ..
373509 - Talked to Janice.
373511 - ..
373512 - She said the cable controller is programmed on a universal remote
373513 - control with a code that is shown in product documents delivered with
373514 - the remote control. Look up the code for a Motorola cable controller.
373515 -
373516 -
373517 -
373518 -
373519 -
373520 -
373521 -
373522 -
373523 -
373524 -
373525 -
3736 -
Distribution. . . . See "CONTACTS"