CONTACTS 
0201 - Future Ford
020101 - Mr. Don Tuller
020102 - Customer Service Representative
020104 - Service Department

SUBJECTS
Mercury Sable 2002 Future Ford Warranty Claim Refund Invoice 189370

3303 -
3303 -    ..
3304 - Summary/Objective
3305 -
330501 - Follow up ref SDS 23 0000. ref SDS 22 0000.
330502 -
330503 - Take care in to fix noise problem identified by Don on 120229 0858.
330504 - ref SDS 23 V46N
330506 -  ..
330507 - Ask Jamie about warranty coverage on starter repair work in letter
330508 - delivered on 120229 0858. ref SDS 23 19I8
330510 -  ..
330511 - Ask about progress on $20 credit issue in the letter, as set out in
330512 - the letter on 120225 1114. ref SDS 22 YH6R
330513 -
330514 -
330516 -  ..
3306 -
3307 -
3308 - Progress
3309 -
330901 - Starter Credit Repair Charges Damage by Failed Battery
330902 -
330903 - Follow up ref SDS 23 K48H, ref SDS 22 K48H.
330904 -
330905 - Yesterday, on 120229 printed and delivered the letter to Jamie at
330906 - Future Ford, ref SDS 23 19I8, and which was submitted to Future Ford
330907 - with email on 120225 1114. ref SDS 22 S16G
330909 -  ..
330910 - This morning, Debbie said she gave the letter to Jamie and let him
330911 - know there is an email with access to links in the printed document.
330912 - She said Jamie is in his office down the hall.  Walked down the hall
330913 - to Jamie's office.
330915 -  ..
330916 - Met Jamie in his office.
330918 -  ..
330919 - Jamie recalled reading the letter delivered yesterday, and shown in
330920 - the record on 120225 1114. ref SDS 22 S16G
330922 -  ..
330923 - Jamie initially said Future Ford's records do not support warranty
330924 - coverage for fixing the ignition system starter.
330926 -  ..
330927 - He explained that charges of $336.38 on invoice 189370 to replace the
330928 - ignition system starter on 120216, 120216 1117, ref SDS 14 6C4H, was
330929 - unrelated to smog check testing done a week later on 120222 1341.
330930 - ref SDS 17 Q54F
330932 -  ..
330933 - This is correct; however, the claim for warranty coverage replacing
330934 - the ignition system starter on 120216, is based on faulty "tune up"
330935 - work on the ignition system 2 weeks earlier on invoice 188423 dated
330936 - 120128. ref SDS 10 6C4H  Cited Future Ford's 90 day warranty on
330937 - repairs.  Future Ford provided warranty coverage to replace the
330938 - battery, but for some reason charged $336.38 to replace the starter.
330940 -  ..
330941 - Jamie explained that Future Ford repair services are warrented for 12
330942 - months not 3 months.
330944 -  ..
330945 - We agreed that 2 weeks is well within the 12 month warranty period,
330946 - and that Future Ford's explanation of the battery being replaced on
330947 - warranty indicates it caused the starter to fail, as set out in the
330948 - letter to Future Ford on 120225 1114. ref SDS 22 YH5Q
330950 -  ..
330951 - Jamie recalled explaining last week on 120224, that the faulty battery
330952 - affected the starter, and since the battery failed within the warranty
330953 - perioed and was replaced by Future Ford under invoice 189370 on 120216
330954 - 1117. ref SDS 14 IT4F, then collateral damage to the starter should
330955 - likewise be recovered by the customer, reported on 120224 0806.
330956 - ref SDS 21 EU7I
330958 -  ..
330959 - Future Ford invoices 188423 and 189370 indicate error in work
330960 - performing tune up services on 120128, ref SDS 10 6C4H, damaged the
330961 - electrical system, resulting in failure of the battery and starter
330962 - that was later discovered and repaired on 120216 1117. ref SDS 14 IT4F
330964 -  ..
330965 - Jamie tried to find records of the work in the Future Ford computer
330966 - system.
330968 -  ..
330969 - He was having difficulty finding records during the meeting.
330971 -  ..
330972 - Jaime said he will complete resarch of Future Ford's records on this
330973 - issue later today and will write a letter explaining Future Ford's
330974 - response to the warranty claim for recovering costs to fix the starter
330975 - on 120216 1117. ref SDS 14 6C4H, and as presented to Future Ford in
330976 - the letter on 120225 1114. ref SDS 22 YH5Q
330977 -
330978 -            [On 120307 1810 letter cites meeting at Future Ford on
330979 -            120301 claiming warranty refund payment due of $336.38,
330980 -            ref SDS 26 X236, on invoice #189370 for work replacing the
330981 -            starter on 120216, ref SDS 14 GP62, which was damaged
330982 -            performing tune up services on the ignition starter system
330983 -            presented in invoice #188423 dated 120128. ref SDS 10 6C4H
330984 -            implements Future Ford's letter on 120131, requesting
330985 -            reports on quality of service and notifying that customer
330986 -            satisfaction is highest priority. ref SDS 11 PO5P
330988 -             ..
330989 -            [On 120313 1037 Jamie called and advised that Future Ford
330990 -            has not approved payment of $336.78 for erroneous charges
330991 -            to fix the starter damaged by defective work; he is sending
330992 -            a letter to explain findings. ref SDS 27 WG9J
330994 -  ..
330995 - As a result of difficulty finding records to resolve the warranty
330996 - claim on the starter, Jamie did not have time to discusss $20 credit
330997 - for work on smog check testing, explained in the letter on 120225
330998 - 1114? ref SDS 22 YH6R
330999 -
331000 -
331001 -
331002 -
331003 -
331004 -
331005 -
3311 -

SUBJECTS
Mercury Sable 2002 Starter Ignition System Noise Defective Repair In

7203 -
720401 -  ..
720402 - Starter Defect Reported Future Ford for Correction
720403 -
720404 - Follow up ref SDS 23 X236, ref SDS 22 X236.
720405 -
720406 - On starting the car, the squeaking noise occurred again that has been
720407 - consistently occurring when the car is started for the first time each
720408 - day, since Future Ford performed work to replace the starter under
720409 - invoice 189370 on 120216 1117. ref SDS 14 6C4H
720411 -  ..
720412 - Don then returned, and explained history of new problem on starting
720413 - the car following Future Ford replacing the starter under invoice
720414 - 189370 on 120216 1117. ref SDS 14 6C4H
720416 -  ..
720417 - Delivered car for the team to review.
720418 -
720420 -  ..
7205 -
7206 -
7207 - 1729
7208 -
720801 - Met Don and he said they need to keep the car over night in order to
720802 - hear the squeak in the morning.
720804 -             ..
720805 -            [On 120302 1258 Future Ford discovered replaced starter
720806 -            again damaged by prior work on 120128, and required another
720807 -            replacement, ref SDS 25 X236 received invoice #190084.
720808 -            ref SDS 25 C55O
720809 -
720810 -
720811 -
720812 -
720813 -
720814 -
720815 -
720816 -
7209 -