CONTACTS
0201 - Future Ford
020101 - Mr. Jamie Hall; Manager
020103 - Service Department
SUBJECTS
Future Ford Quality Control Customer Satisfaction Request Feedback C
2903 -
2903 - ..
2904 - Summary/Objective
2905 -
290501 - Follow up ref SDS 7 0000.
290502 -
290503 -
290505 - ..
2906 -
2907 -
2908 - Progress
2909 -
290901 - Quality Control Customer Satisfaction Future Ford
290902 - Mercury Car Service Jan 28th Questions Future Ford
290903 - Customer Satisfaction Highest Priority Future Ford
290904 -
290905 - Follow up ref SDS 7 IC4I, ref SDS 5 YX5I.
290906 -
290907 - Received letter on quality control review from Jamie Hall, Service
290908 - Manager at Future Ford, and saying...
290910 - ..
290911 - 1. Future Ford of Concord
290912 - 2285 Diamond Blvd.
290913 - Concord, CA 94520
290914 - 925 686-5005
290915 - service@futurefordofconcord.com
290917 - ..
290918 - Date: 31 Jan 2012 05:23:44 -0700
290920 - ..
290923 - ..
290924 - 2. Subject: Thanks for your visit
290929 - ..
290930 - 3. On behalf of Future Auto Center of Concord, I want to thank you
290931 - for choosing us for your recent service needs [...reported on
290932 - 120128 1116. ref SDS 7 4G6N...]. We appreciate your business,
290933 - and hope that you will recommend Future Auto Center to your
290934 - family and friends.
290936 - ..
290937 - 4. We trust that your experience with us was a good one. If you
290938 - have any questions or comments regarding your vehicle or your
290939 - experience, I would love to hear from you [...referencing
290940 - questions on "Tune up" listed on invoice 188423, 120128 1116,
290941 - ref SDS 7 6C4H...]. Please contact me at (925) 686-5005.
290942 - Thanks again for your visit, we look forward to seeing you
290943 - again soon.
290945 - ..
290946 - Several action items are listed in Future Ford's invoice for review to
290947 - improve quality of service. ref SDS 7 6C4H
290949 - ..
290950 - Jamie's letter continues...
290951 -
290952 - 5. Your *complete satisfaction* is our highest priority!
290953 -
290954 - [On 120213 0945 problem starting car, 120213 0945,
290955 - ref SDS 8 KR6G; investigated at Future Ford as possible
290956 - battery problem, ref SDS 8 T69L; seems more related to
290957 - "ignition wires replacement" work today, per Future's
290958 - work record, above. ref SDS 7 6C4H
290960 - ..
290961 - [On 120213 0945 letter to Jamie Hall Service Manager
290962 - requests retest of ignition system to correct problems
290963 - starting the car. ref SDS 8 RF5V
290965 - ..
290966 - [On 120213 0945 letter to Jamie Hall Service Manager
290967 - requests retest on brake and tire tread ware to set
290968 - baseline for future comparison. ref SDS 8 VU6Q
290970 - ..
290971 - [On 120216 1117 Future Ford invoice 189370 replaced battery
290972 - on warranty, ref SDS 9 IT4F, damaged by faulty work 2 weeks
290973 - earlier performing tune up services on electrical ignition
290974 - system; but, charged $336.38 to repair ignition starter
290975 - system also damanged by the prior work. ref SDS 9 E54F
290977 - ..
290978 - [On 120225 1114 letter to Future Ford confirms entitlement
290979 - to warranty coverage on repairing starter damaged by failed
290980 - battery replaced on warranty, and for 90 day warranty on
290981 - prior work servicing the ignition starter system on 020128.
290982 - ref SDS 10 YH4W
290984 - ..
290985 - [On 120225 1114 letter to Future Ford cites outstanding
290986 - repair service at Future Ford shown by smog check test
290987 - finding zero omission. ref SDS 10 YI4F
290989 - ..
290990 - [On 120301 1142 meeting at Future Ford; Jamie received
290991 - letter claiming refund of $336.38 charge on invoice #189370
290992 - for replacing starter under warranty coverage for prior
290993 - work and to replace defective battery. ref SDS 11 US3M
290994 - Jamie had problems finding records on the work in Future
290995 - Ford's computer system; he will complete researching
290996 - records and respond to the letter dated 120225, later on
290997 - 120301. ref SDS 11 K369
290999 - ..
291000 - [On 120307 1810 letter cites meeting at Future Ford on
291001 - 120301 claiming warranty refund payment due of $336.38,
291002 - ref SDS 12 X236, on invoice #189370 for work replacing the
291003 - starter on 120216, ref SDS 9 GP62, which was damaged
291004 - performing tune up services on the ignition starter system
291005 - presented in invoice #188423 dated 120128. ref SDS 7 6C4H
291006 -
291008 - ..
291009 - 6. Sincerely,
291010 -
291011 -
291013 - ..
291014 - 7. Jamie Hall
291015 - Service Director
291016 - (925) 686-5005
291018 - ..
291019 - 8. Update Preferences
291020 -
291021 - https://my.dealersocket.com/crm/CommPrefs/CommunicationPreferences.aspx?si=%2fF6k%2bFbb8Bc%3d&em=WEwsZ%2fah%2fgW%2bu4nJCLCCmQ%3d%3d&se=ATBP1gfB2Gw%3d&en=yaE5BTs9oqk%3d&so=wKtEMx8WV5U%3d&cu=5AVMHjmGqWQ%3d
291022 -
291023 - ...to update your communication preferences.
291025 - ..
291026 - 9. Remove
291027 -
291028 - https://my.dealersocket.com/crm/CommPrefs/CommunicationPreferences.aspx?si=%2fF6k%2bFbb8Bc%3d&em=WEwsZ%2fah%2fgW%2bu4nJCLCCmQ%3d%3d&se=ATBP1gfB2Gw%3d&en=yaE5BTs9oqk%3d&so=wKtEMx8WV5U%3d&cu=5AVMHjmGqWQ%3d
291029 -
291030 - ...to choose which lists to be safely and instantly removed
291031 - from.
291033 - ..
291034 - 10. Report Abuse
291035 -
291036 - https://my.dealersocket.com/dsReportAbuse/dsRef.aspx?si=%2fF6k%2bFbb8Bc%3d&em=WEwsZ%2fah%2fgW%2bu4nJCLCCmQ%3d%3d&se=ATBP1gfB2Gw%3d&en=yaE5BTs9oqk%3d&so=wKtEMx8WV5U%3d&cu=5AVMHjmGqWQ%3d
291037 -
291038 - ...to safely report abuse and to stop all future email
291039 - communications
291040 -
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291043 -
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291045 -
291046 -
291047 -
291048 -
2911 -
Distribution. . . . See "CONTACTS"