CONTACTS
0201 - Future Ford
020101 - Mr. Les J Schivo
020102 - Service Advisor
020104 - Service Department
SUBJECTS
Tire Flat Mercury Sable Left Rear Driver Side
1003 -
1003 - ..
1004 - Summary/Objective
1005 -
100501 - Follow up ref SDS 5 0000, ref SDS 3 0000.
100502 -
100503 - Discovered left rear tire was low, so called Lilly and deferred visit
100504 - to Grass Valley. ref SDS 0 KR6G Called Future Ford and ordered
100505 - service today with car at 105K miles which is scheduled for 106K
100506 - miles. ref SDS 0 W59F After adding air to tire at Union Station,
100507 - drove to Future Ford. ref SDS 0 Z15J Service manager inspected oil
100508 - guage and reported oil is only .5 quarts below full. ref SDS 0 G962
100509 - Future Ford again recommended changing spark plugs at cost of $500,
100510 - which was previously recommended and deferred last year on 110805.
100511 - ref SDS 0 4E41 Called Lilly and explained visit today deferred.
100512 - ref SDS 0 X38G Future Ford reported finding no evidence of leaks or
100513 - damage to the left rear tire that explains cause of low tire today;
100514 - analysis suggests someone let air out of the tire today. ref SDS 0
100515 - JM5O Future also found tires have ample tread, so there is no need to
100516 - buy new tires today. ref SDS 0 IM8J Approved spark plug service
100517 - today, which includes "tune up." ref SDS 0 DR8T After service
100518 - completed, Don tried to fix the backseat safety belt. Replacement
100519 - will cost $66 for parts; and was flagged for performance on next
100520 - service call in 6 months. ref SDS 0 Q89I Paid bill $415, which is
100521 - less than $600 quote, partly applying $50 credit. ref SDS 0 GP62
100522 - Future Ford has new Multi-point inspection form. It reports tire
100523 - tread and brake lining increased over the past 6 months after driving
100524 - 5K miles. ref SDS 0 Q645
100525 -
100526 - [On 120131 1345 letter from Jamie Hall Service Manager
100527 - requests service questions on providing customer complete
100528 - satisfaction. ref SDS 8 PO5P
100530 - ..
100531 - [On 120213 0945 problem starting car, 120213 0945,
100532 - ref SDS 9 KR6G; investigated at Future Ford as possible
100533 - battery problem, ref SDS 9 T69L; seems more related to
100534 - "ignition wires replacement" work today, per Future's work
100535 - record, above. ref SDS 0 6C4H
100537 - ..
100538 - [On 120213 0945 letter to Jamie Hall Service Manager
100539 - requests retest of ignition system to correct problems
100540 - starting the car. ref SDS 9 RF5V
100542 - ..
100543 - [On 120213 0945 letter to Jamie Hall Service Manager
100544 - requests retest on brake and tire tread ware to set
100545 - baseline for future comparison. ref SDS 9 RF5V
100547 - ..
100548 - [On 120216 1117 Future Ford invoice 189370 replaced battery
100549 - on warranty, ref SDS 10 IT4F, damaged by faulty work 2
100550 - weeks earlier performing tune up services on electrical
100551 - ignition system; but, charged $336.38 to repair ignition
100552 - starter system also damanged by the prior work. ref SDS 10
100553 - E54F
100555 - ..
100556 - [On 120222 1341 took car to Future Ford and got smog check
100557 - test, ref SDS 12 Q54F; paid $53.25 for performing the test
100558 - and filing report with DMV, ref SDS 12 GP62, car seemed to
100559 - pass with most emissions testing zero, indicating car is
100560 - running well. ref SDS 12 U36G
100562 - ..
100563 - [On 120225 1114 letter to Future Ford confirms warranty
100564 - coverage on repairing starter damaged by failed battery
100565 - replaced on warranty, and for 90 day warranty on prior work
100566 - servicing the ignition starter system on 020128.
100567 - ref SDS 13 YH4W
100569 - ..
100570 - [On 120225 1114 letter to Future Ford commends service
100571 - maintaining 10 year old car in "like new" condition,
100572 - based on findings in smog check test report.
100573 - ref SDS 13 YI3K
100574 -
100575 -
100576 -
100578 - ..
1006 -
1007 -
1008 - Progress
1009 -
100901 - Started to load c16 and keyboard into the trunk for the drive to visit
100902 - Steve and Lilly in Grass Valley.
100904 - ..
100905 - Walking to the back from the driver side, noticed the back left tire
100906 - on driver's side looks low.
100908 - ..
100909 - Decided to put the computer and keyboard in the front seat after all,
100910 - rather than in the trunk. Then checked the back left tire again.
100912 - ..
100913 - Pulled the car out from the garage to the driveway.
100915 - ..
100916 - Looking at both tires, the left tire seems low, and the car seems
100917 - slightly tilted to the left.
100919 - ..
100920 - Called Lilly and advised of flat tire, may have to defer visit today
100921 - while checking the tire problem.
100923 - ..
100924 - Lilly suggested contacting Les Schwab Tires about making repairs.
100926 - ..
100927 - Question - when were tires purchased?
100928 -
100929 - Bought 2 tires when the vehicle had 60,000 miles, reported on
100930 - 070615 0745. ref SDS 1 LI8K
100931 -
100932 - Paid for tires next day on 070616 0809. ref SDS 2 LI8K
100934 - ..
100935 - Warranty on tires is not evident in the record. Millie and
100936 - Janna got the car and did not report terms of sale.
100938 - ..
100939 - Checked the Internet for Les Schwab in Concord...
100940 -
100941 - Les Schwab Tires
100942 - Concord, CA 94523
100943 - (925) 825-5940
100945 - ..
100946 - Map shows take Galinda to 680, and turn left onto Contra Costa Blvd;
100947 - looks like a block South on left side of the road.
100949 - ..
100950 - Since the car is about due for 106K mile service, reported on 110805
100951 - 0946. ref SDS 5 YX5I, and since the car was driven hard for about 2K
100952 - miles during 5 or so trips to Nipomo in Sep - Nov, e.g., on 111119
100953 - 0933, ref SDS 6 US5N, and since Future Ford has presented issue about
100954 - oil leaks, reported on 110805 0946, ref SDS 5 XG9O, decided to call
100955 - Future Ford about performing manufacturer's recommended service today,
100956 - while checking tire problem.
100958 - ..
100959 - Talked to Don, Service Manager.
100961 - ..
100962 - Explained possible flat tire, per above, ref SDS 0 GH7M, and asked if
100963 - Future Ford can perform scheduled service today?
100965 - ..
100966 - Don said Future Ford Service Department can work on the car today.
100968 - ..
100969 - He suggested taking the car to a gas station and filling the tire
100970 - before driving 5 miles to Future Ford.
100971 -
100972 -
100974 - ..
1010 -
1011 -
1012 - 1214
1013 -
101301 - Drove slowly to the Union 76 station across the street at Cowell and
101302 - Treat.
101304 - ..
101305 - There is a $0.75 charge for using the compressed air system.
101307 - ..
101308 - Went into the Union 76 sales office and asked to get 4 quarters for
101309 - the air machine.
101311 - ..
101312 - The attendant said he will turn the compressed air machine on without
101313 - charging, so saved money starting this project.
101314 -
101315 -
101316 -
101317 -
101318 -
1014 -
SUBJECTS
Future Ford Service Mercury Sable 2002 105K Miles Invoice 188423 $41
5103 -
5104 - 1235
510501 - ..
510502 - Mercury Car Service Future Ford
510503 -
510504 - Follow up ref SDS 5 YX5I.
510505 -
510506 - Arrive at Future Ford.
510508 - ..
510509 - Don Truller, badge 492 provided service review. ref SDS 0 RD5H
510511 - ..
510512 - The car has 105,119 miles, and is so is nearly due for next service
510513 - scheduled at 106K or 4 months, reported on 110805 0946. ref SDS 5 CZ3M
510515 - ..
510516 - Decided to have car serviced ahead of Ford guidance, because of heavy
510517 - driving Sep - Nov, per above. ref SDS 0 W59F
510519 - ..
510520 - Don checked the oil. He said it is down only .5 quart of oil, and so
510521 - is not unusually low for current mileage when oil was changed at 101K,
510522 - reported on 110805 0946. ref SDS 5 4P9V
510523 -
510524 - [On 120131 1345 letter from Jamie Hall Service Manager
510525 - requests service questions on providing customer complete
510526 - satisfaction. ref SDS 8 PO5P
510528 - ..
510529 - Don said oil looks a little dark, and so is due for a change.
510531 - ..
510532 - Don will have service department check the tire for evident cause
510533 - losing of air.
510535 - ..
510536 - Air loss could be due to the air valve stem not having a cap. The
510537 - other 3 tires have caps, but his one is missing, and the threads seem
510538 - clean indicating the cap was recently removed.
510540 - ..
510541 - Don wrote an order to perform service on the car.
510543 - ..
510544 - Don used Future Ford's computer records on service history. He
510545 - advised that the car was due to have spark plugs changed at 100K
510546 - service according to manufacturer's service recommendations, and noted
510547 - that this work was deferred at that time.
510549 - ..
510550 - This aligns with the record on 110805 0946. ref SDS 5 JP6G
510552 - ..
510553 - Don checked Ford Service manual and advised that Ford recommends
510554 - spark plugs be service (changed) every 100K miles.
510556 - ..
510557 - Don quoted $600 to do this work. He said the work is difficult,
510558 - because the engine has to be opened to access the spark plugs.
510559 -
510560 - [...below approved changing spark plugs with service work
510561 - today. ref SDS 0 DR8T
510563 - ..
510564 - Decided that Don will have the mechanic investigate the car and then
510565 - submit a revised estimate for service, including cost of spark plug
510566 - project and repairs required to the tire.
510567 -
510569 - ..
5106 -
5107 -
5108 - 1322
5109 -
510901 - Called Lilly and explained getting car serviced at Future Ford.
510902 -
510903 - She said tomorrow is not a good day to visi. Lilly will discuss with
510904 - Steve and call about coming in a few weeks. Next weekend, they are
510905 - going to Kim's to watch the Superbowl, so maybe we can reschedule a
510906 - visit for 2 or 3 weeks, say the end of Feb.
510907 -
510908 -
510910 - ..
5110 -
5111 -
5112 - 1408
5113 -
511301 - Visited Don at customer service counter.
511302 -
511303 - Don advised he just met with the mechanic and observed testing the
511304 - tire for leaks. The test found no leaks. They did several cross
511305 - checks and feel certain the tire has no leaks nor defects of any kind.
511306 - Don said that Future Ford determines the car is safe for normal use
511307 - and fully road worthy.
511309 - ..
511310 - Don indicated there is no evident explanation for low tire pressure
511311 - today.
511313 - ..
511314 - Since the car is not used very much, it is difficult to appreciate why
511315 - the tire was low this morning after returning from Lafayette
511316 - Reservoir. One possiblity is that someone let air out of the tire,
511317 - but no clue who or why anyone might do this. On leaving the
511318 - reservoir, did not notice a low tire. It could have been low before I
511319 - left this morning, and just did not notice it. The tire could have
511320 - been low for some time and not noticed until today.
511322 - ..
511323 - Recall that on returning from hiking a lap this morning, 101010 0744,
511324 - ref SDS 4 TL3J, and while stretching against the car, overhead someone
511325 - getting into their car and saying to a passenger something about being
511326 - angry about drivers who park next to his car, rather than leave space.
511327 - In my case, there are no cars next to where I parked, so does not seem
511328 - likely this person was mad at me. However, on weekends, like today
511329 - the parking lot fills up and so it is not possible to avoid parking
511330 - next to other cars.
511332 - ..
511333 - Asked Don about possibility of air leaking from the air valve, since
511334 - the tire that was low today does not have an air valve cap, and the
511335 - other 3 tires do?
511337 - ..
511338 - Don indicated that air cannot escape from the tire air valve.
511340 - ..
511341 - He said that in any case, Future Ford will provide an air valve cap
511342 - for this tire today.
511344 - ..
511345 - Don further advised that the tires have ample tread at either 105K or
511346 - 45K miles, depending on whether the back or front tires were changed
511347 - on 070615 0745. ref SDS 1 LI8K, and so are not ready for replacement
511348 - at this time, following replacing 2 tires previously on 070615 0745.
511349 - ref SDS 1 LI8K
511351 - ..
511352 - Approved spark plug replacement project today, discussed initially,
511353 - per above. ref SDS 0 4E41 Don seemed to indicate that total cost for
511354 - all service will be under $600.
511356 - ..
511357 - Asked Don about scope including "tune up"?
511359 - ..
511360 - Don advised that work today includes Tune up.
511361 -
511362 - [...below Future Ford invoice shows "tune up". ref SDS 0
511363 - 6C4H
511364 -
511365 - [On 120222 1341 took car to Future Ford and got smog check
511366 - test, ref SDS 12 Q54F; paid $53.25 for performing the test
511367 - and filing report with DMV, ref SDS 12 GP62, car seemed to
511368 - pass with most emissions testing zero, indicating car is
511369 - running well, ref SDS 12 U36G, following "tune up" today on
511370 - 120118. ref SDS 0 6C4H
511371 -
511373 - ..
5114 -
5115 -
5116 - 1624
5117 -
511701 - Visited Don at Service Department Customer Counter.
511702 -
511703 - Don said the work is complete and the car is sitting outside ready to
511704 - go. He just looked but could not find me in customer waiting area.
511705 - Explained working in the sales department using a chair and table that
511706 - was free.
511708 - ..
511709 - Next service required 120601 or....................... 110K Miles
511711 - ..
511712 - Future Ford should consider entering next service due mileage on the
511713 - invoice, and cite Ford recommended service.
511715 - ..
511716 - Asked Don about fixing the safety belt in the backseat behind the
511717 - driver?
511719 - ..
511720 - We walked out to the car. Don tried configuring the fastening
511721 - mechanism for the safety belt in the backseat. After a few minutes,
511722 - he noticed a red connection clip is broken.
511724 - ..
511725 - We walked into the Parts Department.
511727 - ..
511728 - Don asked for the price to replace a seatbelt fastening mechanism.
511730 - ..
511731 - The attendant looked on the Future Ford computer and quoted a price of
511732 - $66.
511734 - ..
511735 - Decided to note this in the record for repair on the next service,
511736 - due at 111K miles.
511738 - ..
511739 - Met with payment clerk, Debbi.
511741 - ..
511742 - Asked about credit of $50 reported recently in letter from Future Ford
511743 - for participating in Future Ford service program, reported on 110805
511744 - 0946. ref SDS 5 6X6L
511746 - ..
511747 - Debbi said Future Ford is ending this program, but customers get any
511748 - outstanding credits.
511750 - ..
511751 - She checked Future Ford's computer and found the $50 credit pending,
511752 - and so deducted this from the bill today, per below. ref SDS 0 GP62
511753 -
511755 - ..
511756 - Bill for Automobile Mechanic Services Received
511757 -
511758 - Follow up ref SDS 5 S17N.
511759 -
511760 - 1. Invoice.................................... 188423
511762 - ..
511763 - 2. Future Ford
511764 - 2285 Diamond Boulevard
511765 - Concord, CA 94520
511766 - 925 686 5005
511767 -
511768 - [On 120131 1345 letter from Jamie Hall Service Manager
511769 - requests service questions on providing customer complete
511770 - satisfaction. ref SDS 8 PO5P
511772 - ..
511773 - 3. Customer
511780 - ..
511781 - 4. Service Advisor............................ Don Tuller - 492
511783 - ..
511784 - 5. Make Model................................... Mercury Sable
511785 - VIN.......................................... 1MEFMX50UEX2A638413
511786 - License...................................... 4WID058
511787 - Mileage...................................... 105119
511788 - Tag.......................................... T1250
511790 - ..
511791 - 6. Labor............................. $289.15
511792 - Parts............................. 161.94
511793 - Gas, oil, lube.................... 0.00
511794 - Sublet amount..................... 0.00
511795 - Deductable........................ 0.00
511796 - Total charges..................... 451.09
511797 - Less INS/DED/DIS.................. [49.80]
511798 - Sales tax......................... 14.17
511799 - Pay this amount................... $415.46
511801 - ..
511802 - Credit of $49.80 was applied as requested above, ref SDS 0 345K, and
511803 - explained previously on 110805 0946. ref SDS 5 6X6L
511805 - ..
511806 - Total charges are distributed in Future Ford invoice items A-F, per
511807 - below. ref SDS 0 IT4F
511809 - ..
511810 - Paid with Visa credit card.
511812 - ..
511813 - Post expense ledger...
511817 - ..
511818 - Payment history....
511819 -
511820 - 1. 120128.....................$415.46...... ref SDS 0 GP62
511821 - 2. 110805.....................$796.00...... ref SDS 5 GP62
511822 - 3. 100930.....................$ 0.00...... ref SDS 3 BV5I
511824 - ..
511825 - Future Ford explanation of work performed and charges....
511826 -
511827 - A. The Works
511828 -
511829 - Oil change
511830 - Oil Filter change
511831 - Tires Rotate inspect
511832 - Brake system inspect
511833 - Battery test
511834 - Air Filter check
511835 - Cabin air filter check (if equipped)
511836 - Belts and hoses check
511837 - Fluids top off Prior
511838 -
511839 - 720 c....................... 18.85 17.10....... 110805 0946, ref SDS 5 IT4F
511840 -
511841 - 1 E4FZ*6731*AB Filter Asy
511842 - Oil.......................... 7.45 7.45
511843 -
511844 - 5 5W20 Motor Oil quarts........ 14.65 14.65
511845 -
511846 - 101304
511847 - changed oil and oil filter,
511848 - inspected all upper fluids,
511849 - power steering, and
511850 - brake fluid
511851 - battery and terminals inspected
511852 - tires and brake pads, inspected.............. ref SDS 0 Q645
511853 - ..
511854 - tires rotated
511855 - multi-point inspection
511856 - braking system inspected..................... ref SDS 0 Q645
511857 - under carriage components inspected
511858 - exhaust system
511859 - drive shaft
511860 - shocks
511861 - ball joints
511862 - engine components inspected
511863 - belt
511864 - cooling system
511865 - hvac system
511866 - lights
511867 - ..
511868 - windshield wipers and windshield
511869 -
511870 - Previously, on 110805, windshield washer spray
511871 - required service, ref SDS 5 H64M,
511872 -
511873 - Multi-point check list does not report service required
511874 - today, per below. ref SDS 0 H95M
511875 -
511877 - ..
511878 - B. Tire flat left right check and advise
511879 -
511880 - Patch repair tire
511881 -
511882 - 720 c....................... 0.00
511883 -
511884 - 105119
511885 - Inspected tire, did not find any holes in the tire,
511886 - replaced missing stem valve cap.
511888 - ..
511889 - C. Quick Lane Report Card Inspection
511890 -
511891 - Q99P Quick Lane Report Card Inspection
511892 -
511893 - 608 I....................... N/C
511895 - ..
511896 - Gtire tire condition, checked and okay
511897 -
511898 - 608 I....................... N/C
511900 - ..
511901 - GBK brake condition, checked and okay
511902 -
511903 - 608 I....................... N/C
511905 - ..
511906 - GBATT battery condition, checked and okay
511907 -
511908 - 608 I....................... N/C
511910 - ..
511911 - D. Set tire pressure 105119 miles
511912 -
511913 - Tire pressure set to 30 PSI
511914 -
511915 - 608 I....................... N/C
511916 -
511917 - [On 120222 1341 during service for smog check test,
511918 - Future Ford reported on invoice 189668 tire pressure
511919 - was checked and/or set to 35 PSI. ref SDS 12 945M
511921 - ..
511922 - E. Spark plugs and wires
511923 -
511924 - T6 - replace spark plugs 6 cylinder engine
511925 -
511926 -
511927 - 697 CF..................... 270.30
511928 -
511929 - 1 4F1Z*12259*AA kit........... 98.68
511930 - 6 AGSF*32F*M spark plug....... 41.16
511932 - ..
511933 - 105119 Perform spark plugs and ignition wires replacement
511934 - procedure per workshop manual. Reassemble retest passed.
511936 - ..
511937 - Tune up.
511939 - ..
511940 - Need explanation of scope on "tune up." What was done besides
511941 - changing spark plugs and wires? Was any timing checked and reset to
511942 - factory requirements, etc.? If Ford has published guidance on the
511943 - Internet, then cite the address.
511944 -
511945 - [On 120131 1345 letter from Jamie Hall Service Manager
511946 - requests service questions on providing customer
511947 - complete satisfaction. ref SDS 8 PO5P
511949 - ..
511950 - [On 120213 0945 problem starting car, 120213 0945,
511951 - ref SDS 9 KR6G; investigated at Future Ford as possible
511952 - battery problem, ref SDS 9 T69L; seems more related to
511953 - "ignition wires replacement" work today, per Future's
511954 - work record, above. ref SDS 0 6C4H
511956 - ..
511957 - [On 120213 0945 letter to Jamie Hall Service Manager
511958 - requests retest of ignition system to correct problems
511959 - starting the car. ref SDS 9 RF5V
511961 - ..
511962 - [On 120216 1117 Future Ford invoice 189370 replaced
511963 - battery on warranty, ref SDS 10 IT4F, damaged by faulty
511964 - work 2 weeks earlier performing tune up services on
511965 - electrical ignition system; but, charged $336.38 to
511966 - repair ignition starter system also damanged by the
511967 - prior work. ref SDS 10 E54F
511969 - ..
511970 - [On 120225 1114 letter to Future Ford confirms warranty
511971 - coverage on repairing starter damaged by failed battery
511972 - replaced on warranty, and for 90 day warranty on prior
511973 - work servicing the ignition starter system on 020128.
511974 - ref SDS 13 YH4W
511976 - ..
511977 - [On 120301 1142 meeting at Future Ford; Jamie received
511978 - letter claiming refund of $336.38 charge on invoice
511979 - #189370 for replacing starter under warranty coverage
511980 - for prior work and to replace defective battery.
511981 - ref SDS 14 US3M Jamie had problems finding records on
511982 - the work in Future Ford's computer system; he will
511983 - complete researching records and respond to the letter
511984 - dated 120225, later on 120301. ref SDS 14 K369
511986 - ..
511987 - [On 120302 1258 2 weeks later starter failed again and
511988 - was replaced on warranty, indicating defect in work on
511989 - 120128 that caused 1st failure within 2 weeks, was not
511990 - corrected the first time. ref SDS 15 IB5G
511992 - ..
511993 - [On 120307 1810 letter cites meeting at Future Ford on
511994 - 120301 claiming warranty refund payment due of $336.38,
511995 - ref SDS 16 X236, on invoice #189370 for work replacing
511996 - the starter on 120216, ref SDS 10 GP62, which was
511997 - damaged performing tune up services on the ignition
511998 - starter system presented in invoice #188423 dated
511999 - 120128. ref SDS 7 6C4H implements Future Ford's letter
512000 - on 120131, requesting reports on quality of service and
512001 - notifying that customer satisfaction is highest
512002 - priority. ref SDS 8 PO5P
512004 - ..
512005 - [On 120313 1037 Jamie called and advised that Future
512006 - Ford has not approved payment of $336.78 for erroneous
512007 - charges to fix the starter damaged by defective work; he
512008 - is sending a letter to explain findings. ref SDS 17 WG9J
512010 - ..
512011 - [On 120315 1527 letter from Jamie, Service Manager,
512012 - confirms Future Ford performed tune up that included
512013 - work on ignition system and within 2 weeks the ignition
512014 - starter and the battery failed, well within the 12 month
512015 - warranty period; Future Ford replaced the battery; yet,
512016 - refuses to honor the warranty for repairing the starter.
512017 - ref SDS 18 AG8N
512018 -
512020 - ..
512021 - Multi-point Inspection Report
512022 -
512023 - Follow up ref SDS 5 O66L.
512024 -
512025 - Today, Future Ford submitted a form different from Multi-point
512026 - Inspection Report forms received the past 15 years. Takes a lot of
512027 - time to correlate additions and omissions.
512029 - ..
512030 - The form received today is called...
512031 -
512032 - 1. Quick-Lane Vehicle Check Up
512033 -
512034 - 2. RO tag............................... 188423 T1250
512035 -
512036 - Page #2 says...
512038 - ..
512039 - 3. Status of health..................... Good
512041 - ..
512042 - 4. Scheduled Maintenance Items Due for Service
512043 -
512044 - * Cabin Air Filter
512045 - * Engine Air Filter
512046 - Engine Coolant
512047 - Fuel Filter
512048 - * Oil Change........................... Serviced
512049 - * Oil Filter........................... Serviced
512050 - * Spark Plugs..........................
512051 - * Tire Rotation........................
512052 -
512053 - Not clear why report does not say "spark plugs" were serviced,
512054 - since Don recommended this work today, and it was performed, as
512055 - shown above. ref SDS 0 6C4H
512056 -
512057 - [On 120131 1345 letter from Jamie Hall Service Manager
512058 - requests service questions on providing customer complete
512059 - satisfaction. ref SDS 8 PO5P
512061 - ..
512062 - Don also said the tires were rotated, noted above. under "The
512063 - Works." ref SDS 0 QE7N
512065 - ..
512066 - Transmission Filter..................
512067 - * Transmission Fluid...................
512069 - ..
512070 - Marks on the form (shown here "*" with green diagram for a tree leaf,
512071 - are explained in the form....
512073 - ..
512074 - 5. Legend
512075 -
512076 - 1. Tree leaf outline green ink - explained as service work
512077 - that "...may contribute to vehicle efficiency and promote a
512078 - greener environment.
512080 - ..
512081 - 2. Green box... checked and okay at this time.
512083 - ..
512084 - 3. Yellow box... may require future attention.
512086 - ..
512087 - 4. Red box... Requires immediate attention.
512088 -
512090 - ..
512091 - This is only a partial list of vehicle maintenance and is not
512092 - all-inclusive. Please consult your Owner's Manual or visit...
512093 -
512094 - http://www.genuineservice.com
512095 -
512096 - ...for vehicle specific maintenace requirements.
512098 - ..
512099 - 6. Check fluid levels and fill
512100 -
512101 - Oil and/or Fluid Leaks
512103 - ..
512104 - This item was marked "red" last year on 110805 0946.
512105 - ref SDS 5 DQ8I, which led to work on master brake cylinder.
512106 - ref SDS 5 864I
512108 - ..
512109 - This new report form has a category for....
512111 - ..
512112 - Fluids
512113 -
512114 - a. Brake Reservoir
512115 -
512116 - OK.....Fill......Serviced......Nothing is marked
512117 -
512118 - b. Differential/Transfer Case
512119 -
512120 - OK.....Fill......Serviced......Nothing is marked
512122 - ..
512123 - c. Window Washer
512124 -
512125 - OK.....Fill......Serviced......Nothing is marked
512127 - ..
512128 - d. Coolant Protection
512129 -
512130 - Green Marked OK...........Serviced....Not marked
512132 - ..
512133 - e. Transmission
512134 -
512135 - Green Marked OK...........Serviced....Not marked
512137 - ..
512138 - f. Coolant Recovery Reservoir
512139 -
512140 - Green Marked OK...........Serviced....Not marked
512142 - ..
512143 - g. Power Steering
512144 -
512145 - Green Marked OK...........Serviced....Not marked
512147 - ..
512148 - 7. Battery
512149 -
512150 - State of Health...................... 100%
512151 -
512152 - There is a diagram showing battery tests from 0% to 100%, this
512153 - diagram shows "100% is checked.
512154 -
512155 - [On 120213 0945 problem with car failing to start,
512156 - ref SDS 9 KR6G; Don checked batter again and found still
512157 - 100% charge. ref SDS 9 T69L
512159 - ..
512160 - Factory spec cold cranking amps.
512161 - Actual cold cranking amps.
512162 -
512163 - There is the new form on these issues.
512165 - ..
512166 - Condition of Terminals............... OK
512167 -
512168 - There is a place on the form to check....
512169 -
512170 - Green, Yellow, or Red, and Green is checked, per legend
512171 - above. ref SDS 0 KV5O
512173 - ..
512174 - There is a page #2 for Vehicle Check-up that says....
512176 - ..
512177 - Condition of Terminals........... OK
512179 - ..
512180 - CCA.................................. 570
512181 -
512182 - This is a new issue in the new report, but is not
512183 - explained.
512185 - ..
512186 - Clean if necessary.
512187 -
512188 - Nothing is on this in the new report form.
512189 -
512191 - ..
512192 - 8. Sync Vehicle Health Report (VHR)
512193 -
512194 - VHR Activation Yes No NA
512195 -
512196 - Nothing is reported on Vehicle Health Report; however page
512197 - #2 says status of health "good," per above. ref SDS 0 T77I
512199 - ..
512200 - 9. Check following system components
512201 -
512202 - 1. Brake System including lines, suspension and parking
512203 - brakes.
512204 -
512205 - Green Marked OK...........Serviced....Not marked
512207 - ..
512208 - There is a page #2 for Vehicle Check-up that says....
512210 - ..
512211 - Brake System..................... Good
512213 - ..
512214 - 2. Steering and Suspension
512215 -
512216 - a. Ball Joint
512217 -
512218 - "green" and so okay, per legend, above. ref SDS 0 KV5O
512219 -
512220 - b. Constant velocity (CV) drive axel boots if equipped
512221 -
512222 - "green" and so okay, per legend, above. ref SDS 0 KV5O
512224 - ..
512225 - c. Drive shaft U-Joints, Constant velocity and
512226 - transmission linkage (if equipped) and lubricate (as
512227 - needed)
512228 -
512229 - "green" and so okay, per legend, above. ref SDS 0 KV5O
512231 - ..
512232 - d. Shocks/struts and other suspension components checked
512233 - for leaks, damage and performance.
512235 - ..
512236 - "green" and so okay, per legend, above. ref SDS 0 KV5O
512238 - ..
512239 - e. Steering Gear/Rack and Pinion/Linkage and Boots/Dust
512240 - covers
512242 - ..
512243 - "green" and so okay, per legend, above. ref SDS 0 KV5O
512245 - ..
512246 - f. Tie rods
512248 - ..
512249 - "green" and so okay, per legend, above. ref SDS 0 KV5O
512251 - ..
512252 - g. Wheel bearings (front/rear)
512254 - ..
512255 - "green" and so okay, per legend, above. ref SDS 0 KV5O
512257 - ..
512258 - 3. Exhaust System
512259 -
512260 - a. Exhaust Clamps, hangers, mountings
512262 - ..
512263 - "green" and so okay, per legend, above. ref SDS 0 KV5O
512265 - ..
512266 - b. Muffler piples, Heat Shields, Catalytic Converter
512268 - ..
512269 - "green" and so okay, per legend, above. ref SDS 0 KV5O
512270 -
512271 - [On 120218 1852 DMV requests certification for smog
512272 - check. ref SDS 11 E15L
512273 -
512274 - [On 120218 1852 letter asks Future Ford to file smot
512275 - certification based on examination and service
512276 - performed on exhaust system. ref SDS 11 KH6O
512278 - ..
512279 - [On 120222 1341 took car to Future Ford and got smog
512280 - check test, ref SDS 12 Q54F; paid $53.25 for
512281 - performing the test and filing report with DMV,
512282 - ref SDS 12 GP62, car seemed to pass with most
512283 - emissions testing zero, indicating car is running
512284 - well. ref SDS 12 U36G
512286 - ..
512287 - 4. Lights Blades Windshield
512288 -
512289 - a. Operation of horn, interior lights, exterior lamps, turn
512290 - signals, hazzard and brake lamps.
512292 - ..
512293 - "green" and so okay, per legend, above. ref SDS 0 KV5O
512295 - ..
512296 - b. Windshield washer spray wiper operation and wiper blades
512297 -
512298 - "green" and so okay, per legend, above. ref SDS 0 KV5O
512300 - ..
512301 - Prior report on 110805 reported washer spray required
512302 - service. ref SDS 5 H95M
512304 - ..
512305 - 5. Belts Hoses Mounts
512306 -
512307 - a. HVAC system and hoses lines for leaks and/or damage.
512308 -
512309 - "green" and so okay, per legend, above. ref SDS 0 KV5O
512310 -
512311 - b. Engine Cooling System, radiator hoses and clamps
512312 -
512313 - "green" and so okay, per legend, above. ref SDS 0 KV5O
512315 - ..
512316 - c. Accessory drive belt(s)
512317 -
512318 - "green" and so okay, per legend, above. ref SDS 0 KV5O
512319 -
512320 -
5124 -
SUBJECTS
Default Null Subject Account for Blank Record
5203 -
520401 - ..
520402 - Tire Brakes Future Ford Reports Negative Wear after 5K Miles
520403 -
520404 - Follow up ref SDS 5 GQ5O.
520405 -
520406 - This report shows tires have more tread and more brake lining today
520407 - than 6 months ago after driving 5K miles, shown by report on 110805
520408 - 0946, ref SDS 5 Q645
520409 -
520410 - [On 120131 1345 letter from Jamie Hall Service Manager
520411 - requests service questions on providing customer complete
520412 - satisfaction. ref SDS 8 PO5P
520414 - ..
520415 - [On 120213 0945 letter to Jamie Hall Service Manager
520416 - requests retest on brake and tire tread ware to set
520417 - baseline for future comparison. ref SDS 9 RF5V
520419 - ..
520420 - 10. Tire Brake Wear
520421 -
520422 - Tire tread....
520423 -
520424 - Green = 7/32" and greater
520426 - ..
520427 - Yellow = 4/32 - 6/32"
520429 - ..
520430 - Red = 3/32" and less
520432 - ..
520433 - Brake lining...
520434 -
520435 - Green = over 5mm or 7/32" (Disc)
520436 - over 2mm or 3/32" (Drum)
520437 -
520438 - Yellow = 3-5mm or 4/32-7/32" (Disc)
520439 - 1.01-2mm or 2/32-3/32" (Drum)
520441 - ..
520442 - Red = less than 3mm or 4/32" (Disc)
520443 - 1mm or 2/32" or less (Drum)
520444 -
520446 - ..
520447 - 1. Left front tire
520448 - Prior
520449 - 1. Tire tread depth.............. 8/32" 7/32" ....... 110805 0946, ref SDS 5 Q645
520450 -
520451 - "green" and so okay, per legend, above. ref SDS 0 GQ5O
520452 -
520453 - 2. Tire wear pattern/damage
520454 -
520455 - "green" and so okay, per legend, above. ref SDS 0 GQ5O
520457 - ..
520458 - 3. Tire pressure set to factory recommended PSI.... 30
520459 -
520460 - "green" and so okay
520461 - Prior
520462 - ..
520463 - 4. Brake lining.................. 8 mm 8 mm
520464 -
520465 - "green" and so okay, per legend, above. ref SDS 0 363F
520467 - ..
520468 - 2. Left rear tire
520469 - Prior
520470 - 1. Tire tread depth.............. 7 mm 8/32"
520471 -
520472 - "green" and so okay, per legend, above. ref SDS 0 GQ5O
520473 -
520474 - 2. Tire wear pattern/damage
520475 -
520476 - "green" and so okay, per legend, above. ref SDS 0 GQ5O
520478 - ..
520479 - 3. Tire pressure set to factory recommended PSI.... 30
520480 -
520481 - "green" and so okay
520482 - Prior
520483 - ..
520484 - 4. Brake lining.................. 5 mm 3 mm
520485 -
520486 - "green" and so okay, per legend, above. ref SDS 0 363F
520488 - ..
520489 - 3. Right front tire
520490 - Prior
520491 - 1. Tire tread depth.............. 8 7/32"
520492 -
520493 - "green" and so okay, per legend, above. ref SDS 0 GQ5O
520494 -
520495 - 2. Tire wear pattern/damage
520496 -
520497 - "green" and so okay, per legend, above. ref SDS 0 GQ5O
520499 - ..
520500 - 3. Tire pressure set to factory recommended PSI.... 30
520501 -
520502 - "green" and so okay
520503 - Prior
520504 - ..
520505 - 4. Brake lining.................. 8 mm 8 mm
520506 -
520507 - "green" and so okay, per legend, above. ref SDS 0 363F
520509 - ..
520510 - 4. Right rear tire
520511 - Prior
520512 - 1. Tire tread depth.............. 7 mm 8 mm
520513 -
520514 - "green" and so okay, per legend, above. ref SDS 0 GQ5O
520515 -
520516 - 2. Tire wear pattern/damage
520517 -
520518 - "green" and so okay, per legend, above. ref SDS 0 GQ5O
520520 - ..
520521 - 3. Tire pressure set to factory recommended PSI.... 30
520522 -
520523 - "green" and so okay
520524 - Prior
520525 - ..
520526 - 4. Brake lining.................. 5 mm 3 mm
520527 -
520528 - "green" and so okay, per legend, above. ref SDS 0 363F
520530 - ..
520531 - 5. Spaire tire
520532 -
520533 - Nothing is reported showing this tire was checked for
520534 - readiness.
520536 - ..
520537 - Inspected by: Roberto C Coutte
520538 -
520539 -
520540 -
520541 -
520542 -
520543 -
520544 -
5206 -
Distribution. . . . See "CONTACTS"