CONTACTS
SUBJECTS
AT&T HTC Freestyle Product DEPHCI000024 Cell Phone Failure Lose Pow 04
1403 -
1403 - ..
1404 - Summary/Objective
1405 -
140501 - Follow up ref SDS 1 0000.
140502 -
140503 -
140504 -
140506 - ..
1406 -
1407 -
1408 - Progress
1409 -
140901 - On 110910 purchased HTC cell phone from AT&T at Sunvalley Mall in
140902 - Concord. ref SDS 1 S445
140904 - ..
140905 - While hiking at Lafayette Reservoir today, AT&T Freestyle cell phone
140906 - lost power again.
140908 - ..
140909 - There have been continual problems with the phone going off-line,
140910 - first reported on...
140911 -
140912 - AT&T service................... 110912 1239, ref SDS 2 02GH
140913 - Battery exchanged.............. 111003 1007, ref SDS 3 ST6M
140914 - Phone fails.................... 111018 1426, ref SDS 4 S45H
140915 - Warranty exchange recomnded.... 111018 1426, ref SDS 4 IG8I
140916 - Phone fails.................... 111027 1248, ref SDS 0 BK6I
140918 - ..
140919 - Replaced phone failed on hike.. 111028 1622, ref SDS 6 857I
140920 - Cell phone failed on hike...... 111029 0953 ref SDS 7 857I
140922 - ..
140923 - Last week on 111018, Hector made another repair. He also submitted
140924 - the address for...
140925 -
140926 - AT&T Accessory Warranty Exchange Center
140927 - 1820 North Broadway
140928 - Walnut Creek, CA
140930 - ..
140931 - Hector feels the service history on this cell phone indicates product
140932 - defect that should be corrected through warranty replacement, reported
140933 - on 111018 1426. ref SDS 4 IG8I
140935 - ..
140936 - Today, visited Keith, manager, for AT&T Warranty Center.
140938 - ..
140939 - Keith noticed the HTC cell phone had again gone off line, and would
140940 - not power up.
140942 - ..
140943 - Explained the cell phone operations return to normal after "booting"
140944 - the system by removing and restoring the battery, following
140945 - instructions on 110912 1239. ref SDS 2 ZJ4F
140947 - ..
140948 - Keith said the cell phones should not continually go off-line and
140949 - require removing and restoring the battery.
140951 - ..
140952 - Keith dismantled the cell phone to investigate making repairs.
140954 - ..
140955 - Kathy and I walked a few blocks away to mail the $50 rebate form,
140956 - received from Hector for the original purchase on 110912 1239.
140957 - ref SDS 2 R456 Mailing the rebate form implemented planning by Hector
140958 - at AT&T on 111018 1426. ref SDS 4 6R9N
140959 -
140960 - [On 111205 0825 called AT&T on status payment $50 rebate;
140961 - received rebate transaction number 8668528617; AT&T expects
140962 - to submit payment in 6 weeks OA 120115. ref SDS 9 4P8J
140964 - ..
140965 - Returned about 20 minutes later.
140967 - ..
140968 - Keith said he concluded the cell phone is defective, and so AT&T
140969 - replaced the phone purchased on 110910 1352, ref SDS 1 S445, and
140970 - received several days later on 110912 1239. ref SDS 2 VY8F
140972 - ..
140973 - Received new HTC Freestyle cell phone.
140975 - ..
140976 - Keith transferred contacts, so these do not have to be entered again.
140977 -
140978 - [On 111027 1327 notified Hector at AT&T in Sunvalley Mall
140979 - that warranty replacement he recommended was accomplished.
140980 - ref SDS 5 MG4O
140981 -
140982 - [On 111028 1622 new HTC Freestyle cell phone power failed
140983 - again; only solution to boot system by remove and restore
140984 - battery. ref SDS 6 PP4K
140986 - ..
140987 - [On 111029 0953 new HTC Freestyle cell phone power failed
140988 - again; only solution to boot system by remove and restore
140989 - battery. ref SDS 7 KV5H
140991 - ..
140992 - Keith used the battery from the original phone for the new phone, and
140993 - ordered a new battery for delivery within a few days...
140994 -
140995 - [On 111106 1102 received and installed new battery.
140996 - ref SDS 8 S46M
140997 -
140998 - AT&T Accessory Warranty Exchange Center
140999 - 1820 North Broadway
141000 - Walnut Creek, CA
141001 -
141002 - https://accwex.cingular.net/do/checkout/saveCustomerOrder?org.apache.struts.taglib.html
141004 - ..
141005 - Order confirmation
141007 - ..
141008 - Thank you for your replacement order through AT&T Accessory
141009 - Warranty Exchange. Please print this page and keep it for your
141010 - records. If you have any questions about your exchange, please
141011 - call the AT&T Accessory Warranty Exchange Department at 1 800
141012 - 801 1101. Important: Use the sales order number for all your
141013 - correspondence.
141015 - ..
141016 - Order number................................ 93904111
141018 - ..
141019 - Date........................................ 111027 1315
141021 - ..
141022 - Shipping Information
141028 - ..
141029 - Additional Information
141030 - Rep ID (ATTUID)............................. kc743b
141031 - Store market................................ San Francisco
141032 - End User Agreement.......................... Agree
141033 - Store inventory code........................ s191
141035 - ..
141036 - Your Current Order
141038 - ..
141039 - SKU......................................... 369688
141040 - Description................................. Standard Battery
141041 - In Stock.................................... Yes
141042 - Quantity.................................... 1
141043 - Delivery.................................... Up to 5 business days
141044 -
141045 - [On 111106 1102 received and installed new battery.
141046 - ref SDS 8 S46M
141047 -
141048 -
141049 -
141050 -
141051 -
141052 -
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141054 -
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1411 -