CONTACTS
03 - References
0301 - SDS records
030101 - 041221 Called SBC on monthly invoice for DSL telephone service. 041221 162538 00101
030102 - 060116 Called Comcast about television reception and change of scope. 060116 182312 00101
030103 - 100729 Millie peaceful night and ended her life with courage and dignity. 100729 051011 00101
030104 - 100826 Pam reports canceling cable television channels at 1158 St Matthew Pl. 100826 073804 00101
030105 - 100911 Comcast investigate Internet, telephone, television service. 100911 220154 00101
030106 - 100912 Called Comcast investigate Internet, telephone, television service. 100912 094830 00101
030107 - 100915 Comcast install telephone Internet television service. 100915 140337 00101
030108 - 100918 Comcast voicemail and network failed. 100918 061201 00101
030109 - 100918 Comcast invoice received and payment made online. 100918 092324 00101
030110 - 101006 Sprint invoice for cell phone services September. 101006 134941 00101
030111 - 101009 Comcast invoice received and payment made online. 101009 080947 00101
030112 - 101016 Vizio VM320 HDMI televison configure with c16 and Comcast controller. 101016 071232 00101
030113 - 101201 Gerry rent submitted to lease 1158 St Matthew Pl Concord. 101201 104442 00101
030114 - 101201 Comcast payment made online despite not receiving billing. 101201 151630 00101
030115 - 101203 PG&E payment November gas and electric services Mil's townhouse. 101203 184246 00101
030116 - 101203 Wells Fargo shows Sprint owed $66 no invoice from Earthlink. 101203 200637 00101
030117 - 101203 Sprint paid Oct Nov services cell phone. 101203 205140 00101
030118 - 101225 Sprint paid Dec services cell phone. 101225 121603 00101
030119 - 110125 Sprint paid Jan services for cell phone. 110125 082709 00101
030120 - 110226 Sprint paid Mar services for cell phone. 110226 141944 00101
030121 - 110326 Sprint paid Mar services for cell phone. 110326 062834 00101
030122 - 110425 Sprint paid Apr services for cell phone. 110425 125811 00101
030123 - 110526 Sprint paid May services for cell phone. 110526 104033 00101
030124 - 110626 Sprint paid Jun services for cell phone. 110626 074758 00101
030125 - 110727 Sprint paid Jul services for cell phone. 110727 073819 00101
030126 - 110827 Sprint paid Aug services for cell phone. 110827 141319 00101
030127 - 110910 AT&T order HTC Freestyle 3g to replace Mill's cell phone. 110910 135219 00101
030128 -
0302 -
SUBJECTS
Sprint Payment $33.09 110321-110420 1 Months Communication Services
2203 -
2203 - ..
2204 - Summary/Objective
2205 -
220501 - Follow up ref SDS 26 0000. ref SDS 25 0000.
220502 -
220503 -
220504 -
220506 - ..
2206 -
2207 -
2208 - Progress
2209 -
220901 - On 110910 changed cell phone service from Sprint to AT&T. 110910 1352,
220902 - ref SDS 27 6130
220904 - ..
220905 - Received invoice dated 110912 a week ago, showing incorrect billing
220906 - in the amount of...
220907 -
220908 - $72.40
220910 - ..
220911 - AT&T account...
220912 -
220913 - 436098952929
220915 - ..
220916 - Called AT&T about phone service bill..
220917 -
220918 - 800 331 0500
220920 - ..
220921 - Talked to Belinda Hunt.
220923 - ..
220924 - Reference # for phone call is...
220925 -
220926 - 10068092
220928 - ..
220929 - Belinda said that Usages charges of $2.00 are waived.
220931 - ..
220932 - Upon discussion, Belinda confirmed that activation and other charges
220933 - shows as $39.44 on the invoice were waived, as agreed during the
220934 - meeting with AT&T on 110910 1352. ref SDS 27 6130 Turned out that
220935 - some of the regulatory charges remained.
220937 - ..
220938 - Belinda said the total bill this month will be...
220939 -
220940 - $35.45
220942 - ..
220943 - This includes $3.00 charge for first 2 days of service. Belinda
220944 - indicated that subsequent bills will therefore be approximately $33,
220945 - like the Sprint bill the past year or so.
220947 - ..
220948 - Account number........................ 436098952929
220949 - Date.................................. 110924
220950 - Period................................ 110910 - 111012
220951 - 200 anytime minutes used.............. 0
220952 - 500 Night & Weekend minutes........... 0
220953 - Long Distance 10 Digit Intntl Toll.... 0
220954 - Text.................................. 0
220956 - ..
220957 - Text message charge seems incorrect, since there is no record having
220958 - sent a text message, and have no knowledge of how to accomplish that
220959 - task.
220960 -
220962 - ..
220963 - Post expense ledger...
220964 -
220968 - ..
220969 - Payment history.....
220970 -
220971 - 110930.............................. 35.45...... ref SDS 0 OH6O
220972 - 110827......Sprint.................. 33.21...... ref SDS 26 OH6O
220973 - 110727......Sprint.................. 33.01...... ref SDS 25 OH6O
220974 - 110626......Sprint.................. 33.62...... ref SDS 24 OH6O
220975 - 110526......Sprint.................. 33.06...... ref SDS 23 OH6O
220976 - 110425......Sprint.................. 33.09...... ref SDS 22 OH6O
220977 - 110326......Sprint.................. 33.14...... ref SDS 21 OH6O
220978 - 110226......Sprint.................. 33.14...... ref SDS 20 OH6O
220979 - 110125......Sprint.................. 33.34...... ref SDS 19 OH6O
220980 - 101225......Sprint.................. 32.94...... ref SDS 18 OH6O
220981 - 101203......Sprint.................. 67.71...... ref SDS 17 MN6O
220982 - 101007......Sprint.................. 32.21......
220984 - ..
220985 - Wells Fargo online banking payment............. $35.45
220986 -
220987 - Reference...................... 5BIBDVTN
220988 - Paid........................... 110930
220989 - Send payment on................ 110930
220990 - Deliver by..................... 111004
220991 -
220992 -
220994 - ..
2210 -
2211 -
2212 - 1537
2213 -
221301 - Communication Services AT&T Proposal Competing with Comcast
221302 -
221303 - Called back and talked to Alice Williamson.
221304 -
221305 - Asked for electronic copy of invoice, per above. 110910 1352,
221306 - ref SDS 27 S445
221308 - ..
221309 - Alice explained that AT&T cannot send the invoice, but she sent the
221310 - service contract via email.
221312 - ..
221313 - Reference # for call.................. 715699
221315 - ..
221316 - Discussed competitive communication services to replace Comcast.
221318 - ..
221319 - Advised that an order would not be placed during the call today.
221321 - ..
221322 - Alice explained that AT&T communication bundle services can be
221323 - customized on the Internet at...
221324 -
221325 - http://www.att.com/u-verse/shop/
221327 - ..
221328 - Select "Bundles" in the menu bar near top of the screen.
221330 - ..
221331 - Alice said that to submit a scope of services and price to the
221332 - customer, she would prepare an order, but it would not be executed.
221334 - ..
221335 - Alice asked for a 4 digit security code........
221339 - ..
221340 - Gave her social security number.
221342 - ..
221343 - Alice was very helpful trying to configure a service package,
221344 - spending about an hour or so.
221346 - ..
221347 - Alice wanted to execute the order today for implementation at a later
221348 - time.
221350 - ..
221351 - Alice seemed to offer $200 credit or cash payment for signing up
221352 - today.
221354 - ..
221355 - Told her again an order would not be placed today.
221357 - ..
221358 - To place an order and give credit to Alice, call her manager...
221359 -
221360 - Vivian Regalo....
221361 -
221362 - 209 359 6502
221363 -
221365 - ..
2214 -
2215 -
2216 - 1710
2217 -
221701 - Communication Services Cost and Scope Plan
221702 -
221703 - After talking to Alice, considering following strategy...
221704 -
221705 - 1. Keep Comcast current pricing or lower.
221707 - ..
221708 - 2. Comcast restore HBO 550 - 560, and Showtime 576 - 585
221710 - ..
221711 - 3. Comcast agreement expires in January, or possibly later in
221712 - April or May depending on what their folks wrote up on several
221713 - retention agreements.
221715 - ..
221716 - 4. AT&T provides alternate service provider in the event plan
221717 - fails to retain Comcast.
221718 -
221719 -
221720 -
221721 -
221722 -
221723 -
221724 -
221725 -
221726 -
2218 -