CONTACTS
SUBJECTS
Yankees Mlb.com Premium Internet Broadcast Cost $119 All Major Leagu
0903 -
0903 - ..
0904 - Summary/Objective
0905 -
090501 - Follow up ref SDS 1 0000, ref SDS 2 0000.
090502 -
090503 - Ordered Internet service to watch Yankee games for $119 per year,
090504 - ref SDS 0 BT8M, and got access to all games on Internet, except Giants
090505 - and A's which are blackout, but available on local television
090506 - channels. Not sure how this will work out, but will experiment.
090507 - Inital testing indicates broadcast displays better on HDMI Vizio
090508 - television monitor than on regular television. ref SDS 0 OT9M
090509 -
090510 - [On 110528 1329 sound system C17 with Vizio television
090511 - and HDMI seems to be failing after watching broadcast of
090512 - live television using Adobe Flash Player and cable
090513 - Internet connection continuously for several hours;
090514 - similar problem listening to music CDs. ref SDS 3 S45K
090516 - ..
090517 - [On 120406 1532 received letter from Amazon notifying that
090518 - shipped 2.5 to 3.5 bay converter for Samsung SSD storage
090519 - disk. ref SDS 4 627H
090520 -
090521 -
090522 -
090523 -
090525 - ..
0906 -
0907 -
0908 - Progress
0909 -
090901 - Dont' seem to be getting many Yankees games. Saw two games against
090902 - Boston this past Friday, and then Sunday night. Fortunately, Giants
090903 - now have a pretty good team, so their games are interensting.
090905 - ..
090906 - Called mlb.com and talked to Sherri..
090907 -
090908 - 866 800 1275
090910 - ..
090911 - Cost for annual premium subscription................. $119
090913 - ..
090914 - Asked about benefits of premium service...
090916 - ..
090917 - Sherri explained premium service supports delayed broadcasts, so games
090918 - can be seen at convenient times for customers. The exception is that
090919 - archived broadcasts take about 90 minutes to display after games end.
090921 - ..
090922 - Verified bandwidth 4496, well above minimum requirement of 768 kbps,
090923 - and which aligns with testing transmission speed, when Comcast cable
090924 - system was set up on 100915 1403. ref SDS 2 QS60
090926 - ..
090927 - After the call, testing with speedtest.net using Netscape shows
090928 - transmission from San Francisco through the router is...
090929 -
090930 - 22.36 mbps download
090931 - 4.12 mbps upload
090933 - ..
090934 - This doubles download transmission through router, reported on 100915
090935 - 1403. ref SDS 2 QS60 Upload is about the same. However,
090936 - transmission from Palo Alto and San Jose for the test today is now
090937 - slower than transmission from San Francisco, reversing results from
090938 - testing on 100915. ref SDS 2 HX6I Additionally, testing with Netscape
090939 - is now faster than using IE, which was also reversed on 100915.
090940 - ref SDS 2 O27F
090942 - ..
090943 - Turns out mlb.com is only for watching baseball games on the computer,
090944 - and not on television over Comcast MLB channels.
090946 - ..
090947 - Sherri helped register (confirmed in a letter from MLB, shown below,
090948 - ref SDS 0 PP6V), and then purchase television broadcast of all major
090949 - league games for this year through 120228, including all Yankees
090950 - games.
090952 - ..
090953 - Ordered premium service, because the cost is only another $20 for a
090954 - year, less than $2 per month.
090959 - ..
090960 - Used Wells Fargo debit card to pay....
090962 - ..
090963 - Posted expense ledger up to date...
090967 - ..
090968 - Payment history...
090969 -
090970 - 110413............................. 119.00...... ref SDS 0 F05H
090971 -
090972 - [On 120406 1532 received letter from Amazon notifying that
090973 - shipped 2.5 to 3.5 bay converter for Samsung SSD storage
090974 - disk. ref SDS 4 627H
090975 -
090977 - ..
090978 - Cancelling order within 5 Days
090979 -
090980 - Sherri said customers can cancel the order without penalty fees within
090981 - 5 days from purchase, beginning today.
090982 -
090983 - [...below, letter from mlb.com says customer agrees to
090984 - automatic renewal, which authorizes mlb.com to charge
090985 - customer's bank account for more money without express
090986 - aughorization. ref SDS 0 5K8R
090988 - ..
090989 - [...below Sherri cancelled "automatic renewal" for this
090990 - order. ref SDS 0 2V6H
090992 - ..
090993 - [On 120407 1628 ordered MLB Internet service for 2012
090994 - baseball season. ref SDS 5 E86J
090996 - ..
090997 - Tested access...
090998 -
090999 - http://mlb.com
091001 - ..
091002 - Seem to have excellent transmission; picture quality is adequate on
091003 - HDMI television monitor using cable connection through c17. Full
091004 - screen is a little hazy.
091006 - ..
091007 - Procedures...
091008 -
091009 - 1. Open mlb.com, per above. ref SDS 0 OT9M
091010 - 2. Select game to watch by clicking small orange tv image
091011 - 3. Choose viewing options
091012 - 4. Set volume
091014 - ..
091015 - Watch Archived Game...
091016 -
091017 - 1. Log in by register in top right corner.
091018 - 2. View tab open
091019 - 3. Watch/Listen
091020 - 4. Select option from,...
091021 -
091022 - Open Calendar
091023 - Previous Day
091024 - Go to Today
091025 -
091026 -
091028 - ..
0911 -
0912 -
0913 - 1146
0914 -
091401 - Received letter from MLB.COM confirming registration...
091402 -
091403 - 1. Subject: Welcome to MLB.com
091404 - Date: Wed, 13 Apr 2011 14:30:42 -0400
091408 - ..
091409 - 2. MLB.com
091410 -
091411 - Thank you for registering at MLB.com. [...reported above,
091412 - ref SDS 0 BT8M...] MLB.com is committed to connecting you, our
091413 - fans, to the source of Baseball. We want to bring you the most
091414 - up-to-date, informative, and exciting Baseball information on
091415 - the Web.
091417 - ..
091418 - 3. For your records, you are registered with the following
091419 - e-mail address:
091420 -
091425 - ..
091426 - 4. You can always edit your registration information (including
091427 - changing your password) by signing in and navigating to the
091428 - account management section.
091430 - ..
091431 - 5. For questions about MLB.com, please click here:
091432 -
091433 - http://link.mlblists.com/r/RQVSC8/08IJA1/WL89BSX/U65KK2/U1IG46/N9/t?a=4582088&b=197520556
091435 - ..
091436 - 6. We look forward to serving you!
091438 - ..
091439 - 7. MLB.com: Where Baseball Is Always On
091440 -
091441 - http://www.mlb.com
091443 - ..
091444 - 8. (C) 2011 MLB Advanced Media, L.P. All Major League Baseball
091445 - trademarks, service marks and copyrights used herein are the
091446 - property of the applicable MLB entity. All rights reserved.
091447 - Any other marks used herein are trademarks of their respective
091448 - owners.
091450 - ..
091451 - 9. Please review MLB.com's Privacy Policy.
091452 -
091453 - http://link.mlblists.com/r/RQVSC8/08IJA1/WL89BSX/U65KK2/7AL4FK/N9/t?a=4582088&b=197520556
091455 - ..
091456 - 10. You received this service-related message in connection with
091457 - registration with MLB.com. E-mail is MLB.com's primary mode of
091458 - communication for customer service communications and updates.
091460 - ..
091461 - 11. Postal address: MLB.com, c/o MLB Advanced Media, L.P., 75 Ninth
091462 - Avenue, 5th Floor, New York, NY 10011.
091464 - ..
091465 - 12. [[RQVSC8-VLE8W6-08IJA1-WL89BSX-U65KK2-M-M2-20110413-14226a379aa445]]
091466 -
091467 -
091468 -
091470 - ..
0915 -
0916 -
0917 - 1212
0918 -
091801 - During the call with Sherri...
091802 -
091803 - Received letter from MLB.COM confirming order for services...
091805 - ..
091806 - 1. Subject: Welcome to MLB.TV Premium Yearly
091807 - Date: Wed, 13 Apr 2011 15:04:45 -0400
091814 - ..
091815 - 2. ORDER DATE: 04/13/11
091816 -
091817 - ORDER NUMBER: 5517570
091819 - ..
091820 - 3. WELCOME TO LIVE BASEBALL: Watch all 2,430 regular season games
091821 - online (subject to blackout restrictions). Almost 100 games
091822 - live every week. MLB.com®: Where Baseball is Always On.
091824 - ..
091825 - 4. 2011 MLB.TV Premium Yearly Subscription
091826 -
091827 - SubTotal.............................. $119.99
091828 - Total................................. $119.99
091830 - ..
091831 - 5. PAYMENT: The credit card you have on file with us has been
091832 - charged the amount shown above. Your subscription lasts until
091833 - February 28, 2012.
091835 - ..
091836 - 6. AUTOMATIC RENEWAL: Your MLB.TV Premium Yearly subscription will
091837 - automatically renew annually at the prior year's regular full
091838 - yearly price. You may cancel your subscription by accessing the
091839 - "Audio/Video Subscriptions" section of your MLB.com account
091840 - profile or contacting us at subscriptioncancel@website.mlb.com.
091841 - No partial refunds will be given. For more information about
091842 - your subscription, including cancellation and refund policies,
091843 - see the MLB.TV FAQs.
091845 - ..
091846 - During the call, Sherri apologized for not explaining during the call
091847 - ordering mlb.com annual subscription, per above, ref SDS 0 BT8M, MLB,
091848 - the "automatic renewal" commitment proposed in mlb.com's letter.
091849 - ref SDS 0 5K8R She said there is nothing in the MLB documentation
091850 - that notifies customers mlb.com intends to obtain payment
091851 - "automatically" for another annual subscription and without express
091852 - authorization. Sherri advised that many organizations are using
091853 - "automatic renewal" business practices without approval from
091854 - customers, so mlb.com assumes customers don't want notification of
091855 - payment commitments.
091856 -
091857 - [...below Sherri cancelled "automatic renewal" for this
091858 - order. ref SDS 0 2V6H
091860 - ..
091861 - [On 120406 1532 received letter from Amazon notifying that
091862 - shipped 2.5 to 3.5 bay converter for Samsung SSD storage
091863 - disk. ref SDS 4 627H
091865 - ..
091866 - MLB subscription letter continues...
091867 -
091868 - 7. 2011 FEATURES: HD Quality video (where available)*
091869 - Portability: watch with various devices (available to all
091870 - MLB.com At Bat™ 2011 customers). Choose between home or
091871 - away broadcasts. DVR Controls* allow you to pause and rewind
091872 - LIVE games. Multi-game View lets you watch two games at once
091873 - in Picture in Picture mode or split screen. With Quad View up
091874 - to four games or highlights at once. In-Game Highlights and
091875 - Stats update automatically in the Media Player. Full Game
091876 - Archives and Condensed Games. Listen to live games online with
091877 - MLB.com Gameday Audio. Fantasy Player Tracker: Watch live at
091878 - bat look-ins of your favorite players.
091880 - ..
091881 - 8. 2011 MLB.TV SCHEDULE: For the latest schedule of games, visit
091882 - the MLB.TV schedule at the MLB.com® Media Center. Click on
091883 - the MLB.TV icon to the right of the game that you would like to
091884 - watch. Enter your MLB.com® user name and password to
091885 - log-in and watch.
091887 - ..
091888 - 9. BLACKOUT RESTRICTIONS: All live games are subject to blackout
091889 - and other restrictions. Blackout restrictions subject to
091890 - change. Please click here to learn more.
091892 - ..
091893 - 10. CUSTOMER SERVICE: If you have any questions about your
091894 - subscription please e-mail MLB.com Customer Service at
091895 -
091896 - subscriptions@website.mlb.com
091897 -
091898 - ...or call 866-800-1275 (International Customers please call
091899 - 512-434-1542).
091901 - ..
091902 - 11. HELPFUL LINKS:
091903 -
091904 - 1. Contact Us
091905 - FAQs
091906 - Blackouts
091907 - MLB.TV Support Forum
091908 - How to log in and watch a game
091909 - Subscription Management
091910 - How to configure Media Player settings
091911 - How to change the video or audio feed
091912 - Recommended Software
091913 - How to use DVR functionality
091914 - How to watch multiple games
091916 - ..
091917 - 12. Please keep this e-mail for future reference.
091918 -
091919 - The MLB.com® Terms of Use and the terms of this e-mail
091920 - govern your use of MLB.TV.
091922 - ..
091923 - 13. © 2011 MLB Advanced Media, L.P. All Major League Baseball
091924 - trademarks, service marks and copyrights used herein are the
091925 - property of the applicable MLB entity. All rights reserved.
091926 - Any other marks used herein are trademarks of their respective
091927 - owners.
091929 - ..
091930 - Please review MLB.TV's privacy policy:
091931 -
091932 - http://www.mlb.com/privacy
091934 - ..
091935 - 14. You received this service-related message in connection with
091936 - your MLB.TV subscription. E-mail is MLB.TV's primary mode of
091937 - communication for subscription-related communications and
091938 - updates.
091940 - ..
091941 - 15. Postal Address:
091942 -
091943 - MLB.TV c/o MLB Advanced Media, L.P.,
091944 - 75 Ninth Avenue, 5th Floor,
091945 - New York, NY 10011.
091947 - ..
091948 - 16. [[XN5PM2-XHSCHF-08IJLV-2623CPQ-QHA5SV-M-M2-20110413-c6d586416dcf00]]
091949 -
091950 -
091951 -
091952 -
091954 - ..
0920 -
0921 -
0922 - 1238
0923 -
092301 - Sherri cancelled automatic annual renewal at end of current billing
092302 - cycle on 120228, as set out in mlb.com letter, per above. ref SDS 0
092303 - 5K8R
092305 - ..
092306 - Reference number...................... 110413-000980
092307 -
092308 - [On 120406 1532 received letter from Amazon notifying that
092309 - shipped 2.5 to 3.5 bay converter for Samsung SSD storage
092310 - disk. ref SDS 4 627H
092312 - ..
092313 - Sherri's notes on the transaction today, including cancelling the
092314 - annual renewal are entered under the above reference number.
092316 - ..
092317 - Requested letter confirming automatic renewal has been cancelled.
092318 -
092320 - ..
0924 -
0925 -
0926 - 1243
0927 -
092701 - Received letter from mlb.com confirming....
092702 -
092703 - 1. Subject: Your subscription from MLB.com has been cancelled
092704 - Date: Wed, 13 Apr 2011 15:35:27 -0400 (EDT)
092708 - ..
092709 - Dear Valued Subscriber:
092711 - ..
092712 - 2. Your request to cancel your subscription has been completed.
092713 - Your account will remain active until the end of your current
092714 - billing cycle. You will no longer be billed for the following
092715 - subscription: 2011 MLB.TV Premium Yearly Subscription
092716 -
092717 - [On 120406 1532 received letter from Amazon notifying that
092718 - shipped 2.5 to 3.5 bay converter for Samsung SSD storage
092719 - disk. ref SDS 4 627H
092721 - ..
092722 - 3. We thank you for your patronage. If you have any further
092723 - questions about your account, please contact Customer Support
092724 - toll-free at 1-866-800-1275.
092726 - ..
092732 - ..
092733 - Sherri said this letter confirms the change she made to the account
092734 - that cancelled automatic renewal, per above, ref SDS 0 2V6H, so the
092735 - subscription will expire on 120228.
092736 -
092737 -
092738 -
092739 -
092740 -
092741 -
092742 -
092743 -
092744 -
092745 -
092746 -
092747 -
0928 -