CONTACTS 

SUBJECTS
C17 Video Windows 7 Desktop Black Bar Border Vizio VA320M Screen HDM

0603 -
0603 -    ..
0604 - Summary/Objective
0605 -
060501 - Follow up ref SDS 7 F634.
060502 -
060503 -
060504 -
060506 -  ..
0606 -
0607 -
0608 - Progress
0609 -
060901 - Background case study
060902 -
060903 - HP transaction history for c17...
060904 -
060905 -            C17 HP order H114355414............. 101021 0953, ref SDS 1 635Y
060906 -            Case 7501750039..................... 101215 1443, ref SDS 4 N640
060907 -            Radeon video adapter................ 101220 1555, ref SDS 5 JF5H
060908 -            Part 589754-ZH1..................... 101220 1555, ref SDS 5 PH4F
060909 -            HP order DVZ21801................... 101220 1555, ref SDS 5 PZ4G
060910 -            Site visit work order 82685765...... 101223 1415, ref SDS 6 DB82
060911 -            HP Order DXA048-01 rework........... 101223 1415, ref SDS 6 PG6F
060912 -            Radeon video adapter................ 101223 1415, ref SDS 6 PH4F
060913 -            Part 589754-ZH1..................... 101223 1415, ref SDS 6 PH4F
060914 -            Site visit work order 97483577...... 101228 0944, ref SDS 7 DB82
060915 -            HP Order EAP69901................... 110104 1838, ref SDS 9 OQ7O
060916 -            Bluetooth wireless USB Hawk......... 110104 1838, ref SDS 9 PH4F
060917 -            Part 537516-001..................... 110104 1838, ref SDS 9 PH4F
060918 -            Site visit work order 46918617...... 110113 1225, ref SDS 10 DB78
060919 -            Letter to HP pending issue denied
060920 -            access need w7 product key.......... 110117 1317, ref SDS 11 R485
060922 -  ..
060923 - Today, noticed that c17 does not fill the entire screen on the Vizio
060924 - VA320M monitor with the new ATI Radeon 5570 video adapter, installed
060925 - by HP on 101228 0944. ref SDS 7 MW8K
060927 -  ..
060928 - There is a black border between the Windows 7 desktop screen and the
060929 - Vizio VA320M television screen of...
060930 -
060931 -        Each side......................... 1.00"
060932 -        Top and bottom.................... 0.75"
060934 -  ..
060935 - Called HP Technical Support...
060936 -
060937 -                    800-474-6836
060938 -
060939 - ...listed in the record on 101107 1340. ref SDS 2 I14A
060941 -  ..
060942 - Talked to Nayen.
060944 -  ..
060945 - Explained problem of OS not filling entire screen.
060947 -  ..
060948 - Nayen requested serial and product numbers, listed on 101107 1340.
060949 - ref SDS 2 I160
060950 -
060952 -  ..
0610 -
0611 -
0612 - 0103
0613 -
061301 - Nayen reading case notes.
061302 -
061304 -  ..
0614 -
0615 -
0616 - 0134
0617 -
061701 - Nayen back online.
061702 -
061703 - He suggested
061705 -             ..
061706 -        1.  Shut down c17.
061707 -        2.  Disconnect all cables to the computer.
061708 -        3.  Press power button about 15 times.
061709 -        4.  Power up computer.
061711 -  ..
061712 - Nayen asked if this solved the problem?
061714 -  ..
061715 - Reported problem not solved.
061717 -  ..
061718 - Nayen asked to open the BIOS.
061720 -  ..
061721 - Used procedure recommended by Pat during HP site visit on 101223 1415.
061722 - ref SDS 6 RM6N  This failed to open BIOS today, for some reason.
061724 -  ..
061725 - Nayen said that getting black border on the monitor is a known
061726 - problem.  He will write this up for the current case number on
061727 - replacing the video adapter.
061729 -  ..
061730 - He said to call Tony in the afternoon for further work to fix the
061731 - problem on HP transaction history, per above. ref SDS 0 IR5H
061732 -
061734 -  ..
061735 - HP Case Management can be reached at...
061736 -
061737 -                    877 917 4380 ext 09
061738 -
061739 - ...listed in the record on 101215 1443. ref SDS 4 MM5T
061740 -
061741 -
061743 -  ..
0618 -
0619 -
0620 - 1029
0621 -
062101 - Before calling Tony, and to prepare for productive discussion...
062102 -
062103 - Research on the Interent describes a "black bar" problem; seems to be
062104 - a common issue reported....
062105 -
062106 -        Windows 7 Forums
062107 -
062108 -              http://windows7forums.com/windows-7-support/25908-desktop-not-filling-screen.html
062110 -         ..
062111 -        Date:  11-01-2009 at 04:49 PM
062113 -         ..
062114 -        When I'm set at 'optimum display settings' (1920 x 1080) a ~1"
062115 -        black frame surrounds the display, and text looks funky
062116 -        suggesting the picture is being artificially scaled down for
062117 -        some reason.  This doesn't happen when I lower my resolution to
062118 -        1440 or smaller.
062120 -  ..
062121 - Text displaying fuzzy was also reported for c17 on 101228 0944.
062122 - ref SDS 7 V54G, wound up having to change display scheme for SDS,
062123 - reported on 110101 0939. ref SDS 8 0001
062124 -
062126 -         ..
062127 -        My ATI 4800 series card's max resolution is 1920x1080 and my
062128 -        24" monitor's native resolution is the same.  They're connected
062129 -        via a HDMI cable (DVI-I to HDMI converter on the video card).
062130 -        Vista x32 always output clearly with this setup, but since my
062131 -        upgrade to W7 Ultimate x64, I've been having this problem.
062133 -     ..
062134 -    Forum Proposed Solution...
062135 -
062136 -        I had a similar problem with my HD 4850 when switching from
062137 -        vista to win7. I actually found a fix inside the ATI Catalyst
062138 -        Control Center.
062140 -  ..
062141 - ATI Catalyst Control Center is accessed on c17 as explained in the
062142 - record on 101115 2018. ref SDS 3 TU7T
062144 -  ..
062145 - Widows 7 Forum continues...
062146 -
062147 -        Open CCC and somewhere in the display configuration for your
062148 -        monitor ensure that there is no over/underscan.  For some
062149 -        reason my CCC had a small degree of underscan turned on which
062150 -        led to the black bars you mentioned.  A word of caution, when
062151 -        you start your games up and pick the native resolution the
062152 -        underscan may show up again.  Just turn on any options for
062153 -        windowed mode and/or full screen and then turn off windowed
062154 -        mode again and the black bars should go away.  Hope that helps!
062156 -  ..
062157 - More detailed solution from another Internet source says...
062159 -         ..
062160 -        Hacking Windows 7 Media Center
062161 -        ATI GPU Scaling:  Removing the Black Bars
062162 -
062163 -
062164 -              http://www.hack7mc.com/2010/05/ati-gpu-scaling-removing-the-black-bars.html
062166 -         ..
062167 -        So you've sprung for one of those fancy new ATI GPUs and
062168 -        downloaded the newest drivers but you've got black bars all
062169 -        around the screen?  I thought so, it's a common problem
062170 -        recently and with ATI having some of the best GPUs on the
062171 -        market currently for HTPC playback with their onboard HDMI
062172 -        sound output and sheer video processor power it comes up quite
062173 -        often.  The issue arises from the GPU's scaling of the image
062174 -        versus any native scaling being done by the monitor resulting
062175 -        in what's called overscan (or underscan).  While Nvidia's
062176 -        Forceware driver set makes it relatively easy for the end user
062177 -        to adjust this setting from the Nvidia Control Panel, ATI have
062178 -        done an excellent job of burying them as deeply as possible in
062179 -        the Catalyst Control Center.
062181 -         ..
062182 -        To find ATI's Overscan/Underscan and GPU scaling options
062183 -        follow these steps:
062184 -
062185 -        1.  Open ATI Control Center and bring down the Graphics menu
062186 -            and select the Desktops and Displays option.
062188 -  ..
062189 - ATI Catalyst Control Center was configured in the Start menu on 101115
062190 - 2018, ref SDS 3 TU7T, and located in...
062191 -
062192 -                  Start
062193 -                     Video Configuration
062194 -                        ATI Catalyst Control Center
062195 -                           CCC.exe
062197 -             ..
062198 -        2.  Select the display which isn't showing the proper scaling
062199 -            near the bottom of the screen in the small toolbar of
062200 -            displays.  Right-click the display and select the
062201 -            "Configure" option.
062203 -  ..
062204 - This instruction is tricky to interpret.  There is a large blue screen
062205 - with a "1" white numeral on a blue background displayed in a white
062206 - circle.  This takes up most of the screen.  Ignore it and look below.
062208 -  ..
062209 - Below is a smaller display, with a very small "1" - right click on
062210 - this small display to open a menu and select "configure" as set out in
062211 - the instructions, per above, ref SDS 0 2E86
062213 -  ..
062214 - This instruction opens a new screen that says...
062215 -
062216 -            DTV (HDMI)3
062217 -
062218 -        3.  From this screen you can enable or disable the built-in
062219 -            GPU scaling functions of the card as well as choose from a
062220 -            few modes which might better suit your display.
062222 -             ..
062223 -            Select tab for "Scaling Options"
062225 -  ..
062226 - This opens another screen that displays the monitor with a sliding
062227 - scale to adjust underscreen and overscreen.  x
062228 -
062229 -        4.  Select check box that says...
062230 -
062231 -            Use the scaling values instead of the customized settings
062232 -            when the desktop resolution does not mach your DFP
062233 -            resolution.
062235 -  ..
062236 - After selecting the check box in step 3...
062237 -
062238 -        5.  Use the mouse pointer to slide the bar along the scale to
062239 -            the right toward "Overscreen."
062241 -  ..
062242 - You will see the Windows 7 desktop expand to fill the entire Vizio
062243 - VA320M screen.  Select OK or Apply.
062244 -
062245 -            Problem solved.
062246 -
062247 -
062248 -
062249 -
062250 -
062251 -
0623 -