CONTACTS 

SUBJECTS
Default Null Subject Account for Blank Record

0403 -
0403 -    ..
0404 - Summary/Objective
0405 -
040501 - Follow up ref SDS 24 0000. ref SDS 19 0000.
040502 -
040503 -
040504 -
040505 -
040507 -  ..
0406 -
0407 -
0408 - Progress
0409 -
040901 - On 110113 1417 received letter from Tony asking about progress
040902 - completing Bluetooth issue on c17 for case # 7501750039, 110113 1417,
040903 - ref SDS 24 RY5G,
040905 -  ..
040906 - On 110113 1417 at 1540 HP was notified that Bluetooth issue is
040907 - resolved, and full record would be submitted. ref SDS 24 GE6H
040909 -  ..
040910 - Today, sent letter to Tony transmitting record on HP's excellent work
040911 - configuring Bluetooth on c17 for wireless mouse support...
040912 -
040913 -    1.  Subject: Re: CM Tony P. CPL 7501750039 HP Onsite Service
040914 -        Date: Mon, 17 Jan 2011 14:25:08 -0800
040921 -         ..
040922 -    3.  Responding to your letter on 110113, ref SDS 24 RY5G, HP was
040923 -        initially notified later the same day on 110113, that Pat did
040924 -        an excellent job setting up the wireless mouse adding Bluetooth
040925 -        technology to c17. ref SDS 24 GE6H  Details provide lessons
040926 -        learned for future work, reported on 110113. ref SDS 23 RY5G
040928 -         ..
040929 -    4.  HP has completed 3 of 4 issues in Case # 7501750039 [...for c17
040930 -        order H114355414...] set in the record on 101215. ref SDS 7
040931 -        HE4M
040933 -         ..
040934 -    5.  Your letter on 110105, was received the next day on 110106,
040935 -        ref SDS 19 RY5G, and advised that HP Technical Support feels
040936 -        requests for assistance using Windows 7 should be sent to
040937 -        Microsoft. ref SDS 19 EZ9U
040939 -         ..
040940 -    6.  I have talked to Microsoft several times.
040942 -         ..
040943 -    7.  They say Windows 7 Ultimate for c17 has an OEM product key, and
040944 -        so HP should assist the customer.  This can be solved by
040945 -        providing a non-OEM product key, so I can work directly with
040946 -        Microsoft, as proposed in your letter on 110105.  We paid HP
040947 -        about $300 for Windows 7 Ultimate, at Kristen's assurance that
040948 -        HP would support Windows 7. [...reported on 101018 0817.
040949 -        ref SDS 1 4S6K...]  There are several other issues on Windows
040950 -        7, which require technical guidance [...listed in recent call
040951 -        with Microsoft on 110110 0952. ref SDS 22 EJ69...]  So, far we
040952 -        have been unable to speak with anyone.
040954 -         ..
040955 -    8.  The letter on 101122 notified HP that delivery of c17 on
040956 -        101105, was incomplete - missing the CD for Windows 7.
040957 -        ref SDS 6 KN3K [...letter notified HP of objective to avoid
040958 -        another $200 expense for technical assistance using Windows 7
040959 -        already paid under the original order H114355414, reported on
040960 -        101216 1642. ref SDS 8 8J4U...]
040962 -         ..
040963 -    9.  Rather than send a CD, if we can get a non-OEM product key for
040964 -        Windows 7 Ultimate, this issue will be resolved.  The $300 paid
040965 -        to HP seems adequate to cover this expense, since Windows 7
040966 -        Ultimate can be purchased for under $200.
040967 -
040968 -            [On 110121 2034 called for Tony and left voice message
040969 -            asking about progress on this issue. ref SDS 25 GX9N
040971 -         ..
040972 -   10.  Again, thanks very much for excellent support.
040980 -         ..
040981 -   13.  PS.  Case study on 101115 showing level of effort on
040982 -        procurement and setup of c17, including collaboration with your
040983 -        office, may be of interest. ref SDS 4 MQ8F
040984 -
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0410 -