CONTACTS 

SUBJECTS
Default Null Subject Account for Blank Record

0403 -
0403 -    ..
0404 - Summary/Objective
0405 -
040501 - Follow up ref SDS 11 0000.
040502 -
040503 -
040505 -  ..
0406 -
0407 -
0408 - Progress
0409 -
040901 - Tony called about progress on pending issues.
040902 -
040903 - Explained failure of the bt500 bluetooth USB adapter to find the
040904 - bluetooth mouse, reported on 101231 2216. ref SDS 9 4W5K  Later, HP
040905 - technical support also failed to configure the HP bluetooth adapter to
040906 - recognize the bluetooth wireless mouse, reported 2 days later on
040907 - 110102 2033. ref SDS 11 NX9O
040909 -  ..
040910 - As a result, HP has been unable to accomplish the purpose of Tony's
040911 - work plan on 101220, 101220 1555, ref SDS 5 PX5L, and confirmed in his
040912 - letter explaining the HP order for bluetooth support on 101220 1555.
040913 - ref SDS 5 6N5V
040915 -  ..
040916 - During the call today, Tony decided to order a replacement wirless LAN
040917 - card that has integrated Bluetooth, in order to correct defects with
040918 - the bt500 Bluetooth USB adapter that has failed to find the Bluetooth
040919 - Targus mouse, reported on 110102 2033. ref SDS 11 4669  Tony ordered
040920 - part # 537516-001...
040921 -
040922 -            Built-in Bluetooth wireless USB module (hawk)
040924 -  ..
040925 - The part should be received on Thursday, and the technician is
040926 - scheduled for next Monday.
040927 -
040928 -            [...below received HP confirmation order EAP69901.
040929 -            ref SDS 0 OQ7O
040930 -
040931 -            [On 110105 1504 Ryan at Fry's advised that he got mouse to
040932 -            work with c16 by synchronizing the bluetooth software.
040933 -            ref SDS 12 NE5J
040935 -             ..
040936 -            [On 110106 0825 Tony's letter from HP advises Bluetooth
040937 -            part not in stock, shipment delayed until 110118, and
040938 -            installation will occur after delivery. ref SDS 13 MY7J
040940 -             ..
040941 -            [On 110107 1413 Ryan at Fry's advised that he synchronized
040942 -            the bluetooth wireless mouse with c16 merely by opening
040943 -            Bluetooth device manager and selecting "Add Device," and
040944 -            indicated that if this is not working on c17, then the
040945 -            bluetooth adapter may be defective. ref SDS 15 FL5I
040947 -             ..
040948 -            [On 110113 1225 HP technician, Pat, on site to install ATI
040949 -            Radeon HD 5570 Bluetooth adapter, ref SDS 16 RY5G, and
040950 -            successfully configure wireless mouse. ref SDS 16 PW9W
040952 -             ..
040953 -            [On 110113 1417 letter from Tony, HP Case Manager, reports
040954 -            HP notified Bluetooth part delivered, asks about progress
040955 -            on installation. ref SDS 17 SL9P
040957 -             ..
040958 -            [On 110113 1417 letter to HP notifies Tony, HP Case
040959 -            Manager, that HP technician completed installation of
040960 -            Bluetooth enabling wireless mouse. ref SDS 17 SF4T
040961 -
040962 -
040963 -
0410 -

SUBJECTS
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0503 -
050401 -  ..
050402 - Windows XP Support Solved Radeon Video Graphics Adapter Installed
050403 - Radeon Video Graphics Adapter Installed Solved Windows XP Support
050404 -
050405 - Explained that the Radeon video graphics adapter, which Tony ordered
050406 - to replace the NVIDIA adapter that failed to configure video for
050407 - Windows XP, on 101220, ref SDS 5 JF5H, oddly failed totally to
050408 - transmit video through the HDMI port, and so the HP technician ordered
050409 - a replacement, reported on 101223 1415. ref SDS 6 F56K
050411 -  ..
050412 - A replacement "Jaguar RV830XT Radeon HD 5570 2GB AT" video graphics
050413 - adapter, was installed on 101228 0944, ref SDS 7 MW8K, and since then
050414 - seems to be working correctly, also, reported on 101228 0944.
050415 - ref SDS 7 F634  The Radeon adapter successfully configured for Windows
050416 - XP using device drivers supplied by Pat, the HP onsite agent.
050417 - ref SDS 7 TA4X  This solves the problem reported to HP on 101122 2112,
050418 - ref SDS 3 JB9L, and implements HP's work plan developed on 101215
050419 - 1443. ref SDS 4 GL99
050421 -  ..
050422 - Additionally, the Radeon video adapter installed on 101228, solved
050423 - another problem with the NVIDIA video graphics adapter that failed to
050424 - transmit sound through the HDMI port to the Vizio 3A320M television,
050425 - reported on 101115 2018. ref SDS 2 OK5J  After removing the NVIDIA
050426 - adapter and installing the Radeon adapter on 101228, ref SDS 7 6G4N,
050427 - and after unplugging the speaker cable, C17 transmitted sound
050428 - correctly through the HDMI port to the Vizio VA320M HDTV. ref SDS 7
050429 - TA4H
050430 -
050431 -
050432 -
0505 -

SUBJECTS
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0603 -
060401 -  ..
060402 - Windows Media Center Live Television
060403 -
060404 - Asked about using Media Center for watching live television, which is
060405 - shown in Windows 7 start Programs list?
060407 -  ..
060408 - Tony advised that Windows Media Center does not work well with
060409 - anything yet.  He recommends against using Media Center.
060410 -
060411 -
060412 -
060414 -  ..
060415 - TV Tuner HP Accessory Complicated Takes Power Limited Use
060416 -
060417 - Asked about buying the TV tuner that was omitted from the order
060418 - originally on 101021?
060420 -  ..
060421 - Tony explained that the HP built-in TV tuner can be purchased from
060422 - him, for about $80 with tax, and that it requires connection to the
060423 - cable television controller.  Tony said he has a TV tuner in his
060424 - computer at home, and never uses it.  The TV tuner takes a lot of
060425 - processing power and so slows the computer.  It is complicated to use,
060426 - and right now has limited application.
060428 -  ..
060429 - The TV tuner does not work with Microsoft Media Center.  It has
060430 - separate software interface for watching live television.
060431 -
060432 -
060433 -
0605 -

SUBJECTS
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0703 -
070401 -  ..
070402 - Live Television Received C17 Web Browser Internet
070403 -
070404 - Tony asked if C17 has been used to open live television broadcasts
070405 - using web browser technology?
070407 -  ..
070408 - Reported initial efforts a few days ago, that seemed promissing, but
070409 - have not spent a lot of time on it, reported on 101231 1759.
070410 - ref SDS 8 Y688
070412 -  ..
070413 - Advised there is a new problem now getting sound through HDMI cable to
070414 - the Vizio television, reported on 110101 0824. ref SDS 10 0001
070415 -
070416 -            [On 110106 1104 sound now being transmitted again through
070417 -            the HMDI port on Radeon video adpater to the Vizio VA320M
070418 -            television. ref SDS 14 A26L
070420 -  ..
070421 - When Pat comes next Monday, to install the LAN wireless adapter with
070422 - Bluetooth, he can investigate problems with the sound.
070423 -
070424 -
070425 -
0705 -

SUBJECTS
Default Null Subject Account for Blank Record

0803 -
0804 - 2038
080501 -  ..
080502 - Bluetooth Hawk Adapter Order Confirmation
080503 -
080504 - Received letter from HP confirming Tony's call earlier today, per
080505 - above, ref SDS 0 JI5O, and saying...
080506 -
080507 -    1.  Subject: HP Order Confirmation -- EAP69901
080508 -        Date: Wed, 5 Jan 2011 03:47:02 +0000 (110104 1947 PST)
080516 -         ..
080517 -    2.  In an ongoing effort to ensure satisfaction with our service,
080518 -        we have attached a confirmation of your recent Hewlett-Packard
080519 -        Support Solution.  Please retain this document for your
080520 -        records. [...implementing HP's solution to the erroneous bt500
080521 -        Bluetooth USB adapter discussed with Tony today, per above.
080522 -        ref SDS 0 JI5O...]
080524 -         ..
080525 -    3.  The warranty status listed below is contingent upon the
080526 -        accuracy of the model number, serial number and proof of
080527 -        purchase (if required).  Please verify that all information is
080528 -        accurate.  If any of the information is incorrect, or if you
080529 -        have questions regarding customer service on your HP product,
080530 -        please contact our HP Customer Care center using the
080531 -        appropriate telephone number listed in your product user
080532 -        manual.
080534 -         ..
080535 -    4.  ***Important:  Please do not reply to this email.  This mailbox
080536 -        is not set up to receive email.***
080538 -         ..
080539 -    5.  You can check the current status of your order online at:
080540 -
080541 -              https://warp1.external.hp.com/CSO_Status/Order_Lookup.asp?country=US
080543 -         ..
080544 -    6.  You will need to enter your order number (EAP699) and postal
080545 -        code.
080547 -         ..
080548 -    7.  Great support is still available around the clock by logging in
080549 -        to
080550 -
080551 -              http://www.hp.com/go/support
080553 -         ..
080554 -    8.  Award-winning HP Customer Care brings a world of support
080555 -        services right to your desktop.  You'll find tips and tricks,
080556 -        troubleshooting help, drivers, community forums, e-mail
080557 -        technical support (only available on some products) and much
080558 -        more to help you quickly get the answers you need.
080560 -         ..
080561 -    9.  Sincerely,
080563 -         ..
080564 -   10.  HP Customer Care
080565 -
080566 - ****************************
080568 -  ..
080569 - Below and attached to HP's transmittal letter, per above, ref SDS 0
080570 - OQ7O, is the following additional document from HP that implements the
080571 - solution Tony developed on exchanging the Wireless LAN Adapter wtih
080572 - Bluetooth, per above. ref SDS 0 JI5O
080574 -         ..
080575 -    1.  Hewlett-Packard Customer Service Order:
080576 -
080577 -        Customer Service Order Number................. EAP699-01
080578 -        CSO Placement Date............................ 01/04/2010
080580 -  ..
080581 - Order placement date aligns with the call from Tony at HP earlier
080582 - today, per above. ref SDS 0 JI5O
080584 -  ..
080585 - Hewlett-Packard Customer Service Order continues...
080586 -
080587 -    2.  Model Number.................................. XM559AV
080588 -        Model Description............................. HP PAVILION ELITE CTO HPE-
080589 -        Serial Number................................. 2MD0440CCZ
080591 -  ..
080592 - HP's listing for model and serial numbers for c17 align with the
080593 - "Proof of purchase label" received with the computer from the factory,
080594 - reported on 101105 1141. ref SDS 1 Q36R
080596 -  ..
080597 - Hewlett-Packard Customer Service Order continues...
080598 -
080599 -    3.  Part Number................................... 537516-001
080600 -        Part Description................
080601 -
080602 -           Built-in Bluetooth wireless USB module (hawk)
080604 -  ..
080605 - This seems to align with the part Tony described earlier today, per
080606 - above. ref SDS 0 JI5O
080607 -
080608 -            [On 110106 0825 Tony's letter from HP advises Bluetooth
080609 -            part not in stock, shipment delayed until 110118, and
080610 -            installation will occur after delivery. ref SDS 13 MY7J
080612 -             ..
080613 -            [On 110113 1225 HP technician, Pat, on site to install ATI
080614 -            Radeon HD 5570 Bluetooth adapter, ref SDS 16 RY5G, and
080615 -            successfully configure wireless mouse. ref SDS 16 PW9W
080617 -             ..
080618 -            [On 110113 1417 letter from Tony asking about progress
080619 -            installing replacement bluetooth part in c17. ref SDS 17
080620 -            RY5G
080622 -             ..
080623 -            [On 110113 1417 letter to HP notifies Tony, HP Case
080624 -            Manager, that HP technician completed installation of
080625 -            Bluetooth enabling wireless mouse. ref SDS 17 SF4T
080627 -  ..
080628 - Hewlett-Packard Customer Service Order continues...
080629 -
080630 -    4.  You selected the following Hewlett-Packard Hardware Support
080631 -        Service for your product:
080632 -
080633 -            IN HOME SERVICE WITH RETURNABLE PART
080635 -         ..
080636 -    5.  Warranty Status............................... In Warranty
080638 -         ..
080639 -    6.  Total charge (including tax, if applicable)... $0.00
080640 -        Payment Method................................ No Payment
080641 -
080642 -
080643 -
080644 -
080645 -
080646 -
0807 -