CONTACTS 

SUBJECTS
C17 HP Pavilion Elite 490t Desktop PC HP Order H114355414 Issued 101

3603 -
3603 -    ..
3604 - Summary/Objective
3605 -
360501 - Follow up ref SDS 18 0000. ref SDS 17 0000.
360502 -
360503 -
360504 -
360505 -
360506 -
360508 -  ..
3606 -
3607 -
3608 - Progress
3609 -
360902 -  ..
360903 - HP Technical Support Resolve C17 Configuration Issues Mult-boot
360904 -
360905 - Follow up ref SDS 17 MM5T.
360906 -
360907 - Called HP case manager department...
360908 -
360909 -                      877 917 4380 ext 09
360911 -  ..
360912 - Following up telecon on 101215 1443. ref SDS 17 MM5T
360914 -  ..
360915 - Talked to Edgar.
360917 -  ..
360918 - Asked to speak with Tony about...
360919 -
360920 -        Case #............................. 7501750039
360921 -
360922 - ...opened by Tony on 101215 1443. ref SDS 17 N640
360924 -  ..
360925 - Letter to Tony shows scope of work, reported on 101216 1642,
360926 - ref SDS 18 4W5K, and citing the list on 101215 1443. ref SDS 17 HE4M
360928 -  ..
360929 - Edgar said Tony has another call.  He will call back in about 20
360930 - minutes.
360931 -
360933 -  ..
3610 -
3611 -
3612 - 1615
3613 -
361301 - Tony called back.
361302 -
361303 - He has made progress on resolving complaint number 7501750039 assigned
361304 - on 101215 1443, ref SDS 17 N640, as discussed at that time,
361305 - ref SDS 17 HE4M, and confirmed in the letter to HP the next day on
361306 - 101216 1642. ref SDS 18 4W5K
361307 -
361308 -        HP order H114355414................. 101021 0953, ref SDS 5 635Y
361309 -        Case 7501750039..................... 101215 1443, ref SDS 17 N640
361311 -  ..
361312 - For item #1 discussed on 101215 1443. ref SDS 17 HE4M  HP proposes
361313 - swapping the NVIDIA GeForce GT 420 video graphics adapter for...
361314 -
361315 -                2 GB ATI Radeon HD5570 [DVI HDMI DP VGA adapter]
361317 -  ..
361318 - Tony has been assured this video card has device drivers for Windows
361319 - XP, and so solves 1st issue listed on 101215 1443. ref SDS 17 HE4M
361321 -  ..
361322 - We took a moment and checked the HP website.  It lists the ATI Radeon
361323 - as an alternate video card for the Pavilion Elite HPE 490t.
361325 -  ..
361326 - HP will send technician out under warranty to disassemble the computer
361327 - and install the 2 GB ATI Radeon HD5570 graphics video adapter, per
361328 - above. ref SDS 0 JF5H
361330 -  ..
361331 - Offered to make this change, as done many times in the past.
361333 -  ..
361334 - Tony said that HP wants to perform the work to maintain the integrity
361335 - of the warranty, and verify proper setup so there is a record that the
361336 - computer is in good working order.
361338 -  ..
361339 - HP technician is available 101223 afternoon.
361340 -
361341 -            [...below received HP customer service order DVZ218-01,
361342 -            ref SDS 0 PZ4G, and showing the new graphics adapter part
361343 -            to be installed. ref SDS 0 PH4F
361344 -
361345 -            [...below received Tony's letter, ref SDS 0 PH7N,
361346 -            confirming this work plan for solving the xp device driver
361347 -            problem. ref SDS 0 6N4V
361349 -             ..
361350 -            [On 101221 1425 received HP notice Radeo graphics video
361351 -            adapter shipped. ref SDS 20 PH4F
361353 -             ..
361354 -            [On 101222 1719 Radeon video graphics adapter was received
361355 -            from Fedex for HP Order Number DVZ218-01. ref SDS 21 BC5H
361357 -             ..
361358 -            [On 101223 1415 at 1450 turned out the Radeon video adapter
361359 -            received on 101222, ref SDS 21 BC5H, is defective and would
361360 -            not transmit video signals to the Vizio television montior,
361361 -            ref SDS 22 F634, HP ordered a replacement part, ref SDS 22
361362 -            WC4F; Pat, HP's onsite engineer, restored the NVIDIA video
361363 -            adapter pending installation of a replacement Radeon
361364 -            graphics card planned for next Tuesday in 5 days.
361365 -            ref SDS 22 HV5F
361367 -             ..
361368 -            [On 101224 1619 FedEx delivered replacement Radeon video
361369 -            adapter for installation in c17 to replace NVIDIA video
361370 -            card. ref SDS 23 A55H
361372 -  ..
361373 - Agreed to this.  Should return from meeting in the morning at the VA
361374 - in time for meeting HP in the afternoon.
361376 -  ..
361377 - Work Plan...
361379 -  ..
361380 - With the technician on site, HP can also....
361381 -
361382 -        1.  Verify XP video device drivers installed, which is the
361383 -            purpose of the exercise.
361384 -
361385 -        2.  Configure wireless HP printer on c17, based on work with HP
361386 -            on 101217 1406. ref SDS 19 CQ4K
361388 -             ..
361389 -        3.  BIOS access solution.
361391 -             ..
361392 -        4.  Windows 7 configure permissions to avoid access denied,
361393 -            which may relate to administrator privileges, also, under
361394 -            review at HP Technical Support. ref SDS 0 GN8M
361395 -
361396 -
361397 -
361398 -
3614 -

SUBJECTS
C17 HP Pavilion Elite 490t Desktop PC HP Order H114355414 Issued 101

6503 -
650401 -  ..
650402 - Bluetooth USB Adapter HP Proposes Solve Wireless LAN Card Mistake
650403 -
650404 - Follow up ref SDS 17 FN79.
650405 -
650406 - Tony cited agreement on item #2 for case # 7501750039 on HP order
650407 - H114355414, discussed on 101215 1443. ref SDS 17 QP7N, solving defects
650408 - in the wireless LAN adapter that omitted Bluetooth support.  HP will
650409 - ship a USB Bluetooth wireless adapter, reported on 101215 1443.
650410 - ref SDS 17 FN79
650411 -
650412 -            [...below received Tony's letter, ref SDS 0 PH7N,
650413 -            confirming this work plan for providing missing Bluetooth
650414 -            support. ref SDS 0 6N5V
650416 -             ..
650417 -            [On 101230 1639 received from HP via FedEx USB bluetooth
650418 -            adapter. ref SDS 24 MK9F
650419 -
650420 -
650421 -
6505 -

SUBJECTS
C17 HP Pavilion Elite 490t Desktop PC HP Order H114355414 Issued 101

9403 -
940401 -  ..
940402 - Access Denied Windows 7 Permissions Error FTP Network Data Transfer
940403 -
940404 - Follow up ref SDS 17 TF6O.
940406 -  ..
940407 - Tony has notified HP technical support for assistance on configuring
940408 - Windows 7 "permissions" to avoid "access denied," item #3 in the list
940409 - on 101215 1443. ref SDS 17 FN5M
940411 -  ..
940412 - He has not received a response, and so is following up this pending
940413 - issue.
940414 -
940415 -            [...below received Tony's letter, ref SDS 0 PH7N,
940416 -            confirming this work plan for providing Windows 7 Tech
940417 -            Support ref SDS 0 6N6V
940419 -             ..
940420 -            [On 110105 0949 research on Internet found application
940421 -            that might solve "access denied" problem by running SDS
940422 -            with "System Privileges" to enable interactive dynamic
940423 -            creating and deleting directories needed for FTP
940424 -            transfers to Internet that provide anytime, anywhere
940425 -            intelligence. ref SDS 25 YS3U
940427 -             ..
940428 -            [On 110117 1317 letter to HP requests Windows 7 non-OEM
940429 -            product key to faciliate collabrating with HP on solving
940430 -            access denied, and other technical support issues.
940431 -            ref SDS 26 O56T
940432 -
940433 -
940434 -
9405 -

SUBJECTS
Default Null Subject Account for Blank Record

AI03 -
AI0401 -  ..
AI0402 - Ignoring Evidence Faster Easier than Capture Well Ordered Record
AI0403 - Command Control Diligence Capture Well Ordered Record Precision Access
AI0404 - Precsion Access Diligence Well Ordered Record Evidence-based Management
AI0405 - USB Flash Drive Exchange Erroneous Memory Card HP Lost Evidence
AI0406 -
AI0407 - Follow up ref SDS 17 GL91.
AI0408 -
AI0409 - Tony is trying to make the exchange for the USB flash drive, item #4
AI0410 - in the list on 101215 1443. ref SDS 17 RC8M
AI0411 -
AI0413 -  ..
AI0414 - Evidence Not in Computer Nobody Has Time for Well Ordered Record
AI0415 -
AI0416 - He has been told that HP Store management won't approve correcting the
AI0417 - mistake, because nobody can find evidence supporting exchange in the
AI0418 - HP computer.  Tony is aware that HP was notified on 101104 of an error
AI0419 - in the order. ref SDS 8 WW4W  He said today, that the HP Store
AI0420 - management told him the customer should have called HP in addition to
AI0421 - sending a letter.
AI0423 -  ..
AI0424 - Today, we reviewed the record on 101027, showing HP Sales Department
AI0425 - was called and Kristin made diligent arrangements for exchange of
AI0426 - erroneous shipment. ref SDS 6 954N
AI0428 -  ..
AI0429 - Tony advised that the HP Store feels, besides calling and sending a
AI0430 - letter confirming pending correction, the customer should have
AI0431 - reminded HP again to correct their mistake.
AI0433 -  ..
AI0434 - We looked at the record on 101122, showing another letter was sent to
AI0435 - HP on correcting this mistake, citing the earlier call and
AI0436 - correspondence. ref SDS 11 B94X
AI0438 -  ..
AI0439 - Tony will review this evidence further for favorable action, per
AI0440 - above. ref SDS 0 SX6N  He is concerned that HP management feels
AI0441 - evidence received from customers can be ignored, because nobody
AI0442 - entered it into the HP computer system.
AI0444 -             ..
AI0445 -            [On 101221 1425 Tony called and advised that to resolve
AI0446 -            case 7501750039 HP is sending via email a gift coupon for
AI0447 -            the customer to purchase the USB flash drive. ref SDS 20
AI0448 -            PH7N
AI0450 -  ..
AI0451 - Problems ignoring the record also occurs in health care evidence-based
AI0452 - medical practice, reported on 090725. 090725 2017, ref SDS 2 T59P
AI0453 - Entering evidence into the computer from patients and referral doctors
AI0454 - for comprehensive care to save lives, time, and money takes a lot of
AI0455 - "will power," because it is faster and easier to ignore evidence, and
AI0456 - rely on data entered by others, than to keep the computer up to date,
AI0457 - reported on 090213 1140. ref SDS 1 JL5I
AI0459 -  ..
AI0460 - HP might consider investigating the solution NVIDA has devleoped for
AI0461 - adding customer communication to their computer systems, so the record
AI0462 - is complete and accurate, reported on 101209 1418. ref SDS 15 NL8P
AI0464 -  ..
AI0465 - Tony expects to have a solution tomorrow on 101221, that exchanges the
AI0466 - flash memory card for a USB flash drive, per above. ref SDS 0 SX6N
AI0467 -
AI0468 -            [...below received Tony's letter, ref SDS 0 PH7N,
AI0469 -            confirming this work plan for providing missing USB flash
AI0470 -            drive. ref SDS 0 6N6Q
AI0472 -             ..
AI0473 -            [On 101221 1425 Tony called and advised that to resolve
AI0474 -            case 7501750039 HP is sending via email a gift coupon for
AI0475 -            the customer to purchase the USB flash drive. ref SDS 20
AI0476 -            PH7N
AI0478 -  ..
AI0479 - Tony will write a letter today confirming these discussions on
AI0480 - resolving case number 7501750039 assigned on 101215 1443. ref SDS 17
AI0481 - N640
AI0482 -
AI0483 -            [...below received excellent letter from HP confirming
AI0484 -            details for solving pending issues. ref SDS 0 PH7N
AI0485 -
AI0486 -
AI05 -

SUBJECTS
Default Null Subject Account for Blank Record

AJ03 -
AJ04 - 1913
AJ0501 -  ..
AJ0502 - Received letter from HP saying...
AJ0503 -
AJ0504 -    1.  Subject: HP Order Confirmation -- DVZ21801
AJ0505 -        Date: Tue, 21 Dec 2010 00:48:23 +0000
AJ0513 -         ..
AJ0514 -    2.  In an ongoing effort to ensure satisfaction with our service,
AJ0515 -        we have attached a confirmation of your recent Hewlett-Packard
AJ0516 -        Support Solution.  Please retain this document for your
AJ0517 -        records. [...implementing HP's solution to the erroneous
AJ0518 -        graphics adapter, discussed with Tony today, per above.
AJ0519 -        ref SDS 0 JF5H...]
AJ0520 -
AJ0521 -            [On 101221 1425 received HP notice that order has been
AJ0522 -            shipped with tracking number. ref SDS 20 4W5K
AJ0524 -         ..
AJ0525 -    3.  The warranty status listed below is contingent upon the
AJ0526 -        accuracy of the model number, serial number and proof of
AJ0527 -        purchase (if required).  Please verify that all information is
AJ0528 -        accurate.  If any of the information is incorrect, or if you
AJ0529 -        have questions regarding customer service on your HP product,
AJ0530 -        please contact our HP Customer Care center using the
AJ0531 -        appropriate telephone number listed in your product user
AJ0532 -        manual.
AJ0534 -         ..
AJ0535 -    4.  ***Important:  Please do not reply to this email.  This mailbox
AJ0536 -        is not set up to receive email.***
AJ0538 -         ..
AJ0539 -    5.  You can check the current status of your order online at:
AJ0540 -
AJ0541 -              https://warp1.external.hp.com/CSO_Status/Order_Lookup.asp?country=US
AJ0543 -         ..
AJ0544 -    6.  You will need to enter your order number (DVZ218) and postal
AJ0545 -        code.
AJ0547 -         ..
AJ0548 -    7.  Great support is still available around the clock by logging in
AJ0549 -        to
AJ0550 -
AJ0551 -              http://www.hp.com/go/support
AJ0553 -         ..
AJ0554 -    8.  Award-winning HP Customer Care brings a world of support
AJ0555 -        services right to your desktop.  You'll find tips and tricks,
AJ0556 -        troubleshooting help, drivers, community forums, e-mail
AJ0557 -        technical support (only available on some products) and much
AJ0558 -        more to help you quickly get the answers you need.
AJ0560 -         ..
AJ0561 -    9.  Please note that this order requires a defective part to be
AJ0562 -        returned within 10 business days.  A pre-paid, pre-addressed
AJ0563 -        return waybill will be included with the replacement part.
AJ0565 -  ..
AJ0566 - This standard language in HP's letter conflicts with agreement today
AJ0567 - that an HP technician will arrive onsite 101223 to removed the
AJ0568 - defective video graphics adapater, install and test the new adapter,
AJ0569 - reported by Tony per above. ref SDS 0 8L58
AJ0571 -  ..
AJ0572 - HP's letter continues...
AJ0573 -
AJ0574 -   10.  Sincerely,
AJ0576 -         ..
AJ0577 -   11.  HP Customer Care
AJ0578 -
AJ0579 - ****************************
AJ0581 -  ..
AJ0582 - Below and attached to HP's transmittal letter, per above, ref SDS 0
AJ0583 - PZ4G, is the following additional document from HP that implements the
AJ0584 - solution Tony developed on exchanging the video grahics adapter, per
AJ0585 - above. ref SDS 0 JF5H
AJ0587 -         ..
AJ0588 -    1.  Hewlett-Packard Customer Service Order:
AJ0589 -
AJ0590 -        Customer Service Order Number................. DVZ218-01
AJ0591 -        CSO Placement Date............................ 12/20/2010
AJ0593 -  ..
AJ0594 - Order placement date aligns with the call from Tony at HP earlier
AJ0595 - today, per above. ref SDS 0 JF5H
AJ0596 -
AJ0597 -            [On 101221 1425 received HP notice that order has been
AJ0598 -            shipped with tracking number. ref SDS 20 4W5K
AJ0599 -
AJ0600 -            [On 101222 1719 Radeon video graphics adapter was received
AJ0601 -            from Fedex for HP Order Number DVZ218-01. ref SDS 21 BC5H
AJ0603 -             ..
AJ0604 -            [On 101223 1415 at 1450 turned out the Radeon video adapter
AJ0605 -            received on 101222, ref SDS 21 BC5H, is defective and would
AJ0606 -            not transmit video signals to the Vizio television montior,
AJ0607 -            ref SDS 22 F634, HP ordered a replacement part, ref SDS 22
AJ0608 -            WC4F; Pat, HP's onsite engineer, restored the NVIDIA video
AJ0609 -            adapter pending installation of a replacement Radeon
AJ0610 -            graphics card planned for next Tuesday in 5 days.
AJ0611 -            ref SDS 22 HV5F
AJ0613 -             ..
AJ0614 -            [On 101224 1619 FedEx delivered replacement Radeon video
AJ0615 -            adapter for installation in c17 to replace NVIDIA video
AJ0616 -            card. ref SDS 23 A55H
AJ0618 -  ..
AJ0619 - Hewlett-Packard Customer Service Order continues...
AJ0620 -
AJ0621 -    2.  Model Number.................................. XM559AV
AJ0622 -        Model Description............................. HP PAVILION ELITE CTO HPE-
AJ0623 -        Serial Number................................. 2MD0440CCZ
AJ0625 -  ..
AJ0626 - HP's listing for model and serial numbers for c17 align with the
AJ0627 - "Proof of purchase label" received with the computer from the factory,
AJ0628 - reported on 101105 1141. ref SDS 9 Q36R
AJ0630 -  ..
AJ0631 - Hewlett-Packard Customer Service Order continues...
AJ0632 -
AJ0633 -    3.  Part Number................................... 589754-ZH1
AJ0634 -        Part Description................
AJ0635 -
AJ0636 -            Graphics Card - Jaguar RV830XT Radeon HD 5570 2GB AT
AJ0638 -  ..
AJ0639 - This seems to align with the part Tony described earlier today, per
AJ0640 - above. ref SDS 0 JF5H
AJ0641 -
AJ0642 -            [On 101222 1719 Radeon video graphics adapter was received
AJ0643 -            from Fedex for HP Order Number DVZ218-01. ref SDS 21 BC5H
AJ0644 -
AJ0645 -            [On 101223 1415 at 1450 turned out the Radeon video adapter
AJ0646 -            received on 101222, ref SDS 21 BC5H, is defective and would
AJ0647 -            not transmit video signals to the Vizio television montior,
AJ0648 -            ref SDS 22 F634, HP ordered a replacement part, ref SDS 22
AJ0649 -            WC4F; Pat, HP's onsite engineer, restored the NVIDIA video
AJ0650 -            adapter pending installation of a replacement Radeon
AJ0651 -            graphics card planned for next Tuesday in 5 days.
AJ0652 -            ref SDS 22 HV5F
AJ0654 -             ..
AJ0655 -            [On 101224 1619 FedEx delivered replacement Radeon video
AJ0656 -            adapter for installation in c17 to replace NVIDIA video
AJ0657 -            card. ref SDS 23 A55H
AJ0659 -  ..
AJ0660 - Hewlett-Packard Customer Service Order continues...
AJ0661 -
AJ0662 -    4.  You selected the following Hewlett-Packard Hardware Support
AJ0663 -        Service for your product:
AJ0664 -
AJ0665 -            IN HOME SERVICE WITH RETURNABLE PART
AJ0667 -         ..
AJ0668 -    5.  Warranty Status............................... In Warranty
AJ0670 -         ..
AJ0671 -    6.  Total charge (including tax, if applicable)... $0.00
AJ0672 -        Payment Method................................ No Payment
AJ0673 -
AJ0674 -
AJ0676 -  ..
AJ07 -
AJ08 -
AJ09 - 2143
AJ10 -
AJ1001 - Received letter from Tony confirming telecon earlier today, per above.
AJ1002 - ref SDS 0 PZ3J
AJ1004 -  ..
AJ1005 - This is an excellent letter clearly addressing pending issues with
AJ1006 - work plans and schedule for resolution...
AJ1008 -         ..
AJ1009 -    1.  Subject: CM Tony P. CPL 7501750039 HP Information
AJ1010 -        Date: Tue, 21 Dec 2010 03:54:55 +0000 (UTC)
AJ1017 -         ..
AJ1018 -    2.  As you requested, I'm sending you the summary of our today's
AJ1019 -        conversation:
AJ1020 -
AJ1021 -        1.  On regards of the video card issue:  I have placed the
AJ1022 -            order or you to receive the ATI Radeon HD 5570 2GB to be
AJ1023 -            installed by one of our onsite technicians on 12/23/2010 in
AJ1024 -            the afternoon shift (from 1:00 PM to 5:00 PM).  You will
AJ1025 -            receive the part tomorrow as it should be there before the
AJ1026 -            technicians visit.
AJ1028 -  ..
AJ1029 - This implements HP's solution for providing a video graphics adpater
AJ1030 - suitable for c17, HP Pavilion Elite HPE 490t, and which has device
AJ1031 - drivers to run Windows XP, per Tony's call earlier today, above.
AJ1032 - ref SDS 0 JF5H
AJ1033 -
AJ1034 -            [On 101221 1425 received HP notice Radeo graphics video
AJ1035 -            adapter shiped. ref SDS 20 PH4F
AJ1037 -             ..
AJ1038 -            [On 101222 1719 Radeon video graphics adapter was received
AJ1039 -            from Fedex for HP Order Number DVZ218-01. ref SDS 21 BC5H
AJ1041 -             ..
AJ1042 -            [On 101223 1415 at 1450 turned out the Radeon video adapter
AJ1043 -            received on 101222, ref SDS 21 BC5H, is defective and would
AJ1044 -            not transmit video signals to the Vizio television montior,
AJ1045 -            ref SDS 22 F634, HP ordered a replacement part, ref SDS 22
AJ1046 -            WC4F; Pat, HP's onsite engineer, restored the NVIDIA video
AJ1047 -            adapter pending installation of a replacement Radeon
AJ1048 -            graphics card planned for next Tuesday in 5 days.
AJ1049 -            ref SDS 22 HV5F
AJ1051 -             ..
AJ1052 -            [On 101224 1619 FedEx delivered replacement Radeon video
AJ1053 -            adapter for installation in c17 to replace NVIDIA video
AJ1054 -            card. ref SDS 23 A55H
AJ1056 -  ..
AJ1057 - HP's order confirmation number DVZ21801, was received earlier this
AJ1058 - evening, per above. ref SDS 0 PG6F
AJ1060 -  ..
AJ1061 - HP's letter from Tony confirming understandings continues...
AJ1062 -
AJ1063 -        2.  On regards of the missing Bluetooth functionality on your
AJ1064 -            computer:  I will send you the HP USB Bluetooth wireless
AJ1065 -            adapter and it will allow you computer to be connected with
AJ1066 -            all sort of Bluetooth devises.
AJ1068 -  ..
AJ1069 - Implements HP's solution discussed with Tony, per above. ref SDS 0
AJ1070 - PX5L
AJ1072 -  ..
AJ1073 - HP's letter from Tony confirming understandings continues...
AJ1074 -
AJ1075 -        3.  On regards of the 8GB flash memory card:  I will look for
AJ1076 -            the best way to be able to replace this one for the product
AJ1077 -            you need.  It will take me 1 day at the most to get you a
AJ1078 -            proper resolution for this matter.
AJ1080 -  ..
AJ1081 - Implements discussion with Tony, per above. ref SDS 0 SX6N, and the
AJ1082 - work plan to solve the problem. ref SDS 0 GL8J
AJ1083 -
AJ1084 -            [On 101221 1425 Tony called and advised that to resolve
AJ1085 -            case 7501750039 HP is sending via email a gift coupon for
AJ1086 -            the customer to purchase the USB flash drive. ref SDS 20
AJ1087 -            PH7N
AJ1089 -  ..
AJ1090 - HP's letter from Tony confirming understandings continues...
AJ1091 -
AJ1092 -        4.  On regards of the Windows 7 tech support request: I asked
AJ1093 -            you to wait for a few days to be able to have some answers
AJ1094 -            as I have already send your question to some of our
AJ1095 -            technicians.
AJ1097 -  ..
AJ1098 - Implements discussion with Tony on HP's the work plan to solve the
AJ1099 - problem. ref SDS 0 GN8M
AJ1100 -
AJ1101 -            [On 110105 0949 research on Internet found application
AJ1102 -            that might solve "access denied" problem by running SDS
AJ1103 -            with "System Privileges" to enable interactive dynamic
AJ1104 -            creating and deleting directories needed for FTP
AJ1105 -            transfers to Internet that provide anytime, anywhere
AJ1106 -            intelligence. ref SDS 25 YS3U
AJ1108 -  ..
AJ1109 - HP's letter from Tony confirming understandings continues...
AJ1110 -
AJ1111 -    3.  Please let me know if there is something else that I can do for
AJ1112 -        you.
AJ1114 -         ..
AJ1115 -    4.  I do really appreciate you patience.
AJ1117 -         ..
AJ1118 -    5.  Your case # is: 7501750039
AJ1120 -         ..
AJ1121 -    6.  Thank you,
AJ1122 -
AJ1129 -
AJ1130 -
AJ1131 -
AJ1132 -
AJ1133 -
AJ1134 -
AJ12 -