CONTACTS 

SUBJECTS
NVIDIA Account Setup Username Password May Help Obtain Device Driver

0703 -
0703 -    ..
0704 - Summary/Objective
0705 -
070501 - Follow up ref SDS 5 0000, ref SDS 3 0000.
070502 -
070503 -
070504 -
070506 -  ..
0706 -
0707 -
0708 - Progress
0709 -
070901 - Submitted following letter saying...
070902 -
070903 -    1.  Subject: Re: Customer [Incident: 101202-000139]
070904 -        Date: Thu, 09 Dec 2010 14:18:05 -0800
070911 -         ..
070912 -    2.  In your call on 101207, you planned to research NVIDIA
070913 -        resources for the password to install device drivers downloaded
070914 -        from NVIDIA website, reported in my letter on 101207.
070915 -        ref SDS 5 654L
070917 -         ..
070918 -    3.  Can you please let me know progress on getting the GeForce GT
070919 -        420 video graphics adapter up and running on my new computer?
070920 -
070921 -            [...below, on 101209 1418 at 1423 called NVIDIA and Kishen
070922 -            advised he is still testing drivers, and will call on
070923 -            Monday with solution to video driver probelm for c17.
070924 -            ref SDS 0 PG9F
070925 -
070926 -
070927 -
070933 -
070934 -
070936 -  ..
0710 -
0711 -
0712 - 1423
0713 -
071301 - Called Kishen...
071302 -
071303 - NVIDIA has direct line to technical support...
071304 -
071305 -                       408 486 2000
071307 -  ..
071308 - As requested in the letter to NVIDIA earlier today, per above,
071309 - ref SDS 0 4W5K, Kishen has been working to find a device driver for
071310 - the NVIDIA GeForce GT 420 video graphics adapter running with Windows
071311 - XP on the HP, following up telecon on 101207 0547. ref SDS 5 RW59
071313 -  ..
071314 - He needs another day for testing to verify suitability of device
071315 - drivers in this case, and complete work on this project.  Tomorrow is
071316 - a short day for Kishen.  He will call on Monday, 101213, to report
071317 - progress.
071318 -
071319 -            [...below, on 101209 1418 at 1722 received letter from
071320 -            NVIDIA, ref SDS 0 TF5K, citing Kishen's log at 1531, saying
071321 -            NVIDIA will release new drivers for the GeForce GT 420
071322 -            adapter to run on Windows, ref SDS 0 NL54, and further
071323 -            saying the status of this incident is "waiting for
071324 -            customer." ref SDS 0 4Q6P
071325 -
071326 -
071328 -  ..
0714 -
0715 -
0716 - 1722
0717 -
071701 - Received letter from Kishen at NVIDIA saying...
071702 -
071703 -    1.  Subject: Customer called as he wanted the drivers for the graphic card GT 420 which is a OEM graphic card. [Incident: 101202-000139]
071704 -        Date: Thu, 9 Dec 2010 15:31:54 -0800 (PST)
071708 -         ..
071709 -        Recently you requested personal assistance from our on-line
071710 -        support center. Below is a summary of your request and our
071711 -        response.
071713 -         ..
071714 -    2.  Please be aware that this incident will be automatically closed
071715 -        if we do not hear back from you within 72 hours. But if you
071716 -        still need help, simply reply to this email at any time and
071717 -        your incident will be re-opened and you will be assisted
071718 -        further.
071720 -         ..
071721 -    3.  Thank you for allowing us to be of service to you.
071723 -         ..
071724 -    4.  To access your question from our support site, click here.
071725 -
071726 -              http:/ nvidia.custhelp.com/cgi-bin/nvidia.cfg/php/enduser/acct_login.php?p_next_page=myq_upd.php&p_iid=310678&p_created=1291323603
071728 -         ..
071729 -    5.  Subject....
071730 -
071731 -        Customer called as he wanted the drivers for the graphic card
071732 -        GT 420 which is a OEM graphic card.
071734 -         ..
071735 -    6.  Discussion Thread
071736 -        Response (Kishen)........................ 12/09/2010 03:31 PM
071738 -         ..
071739 -    7.  Hello,
071740 -
071741 -        I checked with all my resources and I got a update from the
071742 -        higher authorities that the drivers for GT 420 with Windows
071743 -        operating system will be included in our next driver update for
071744 -        the Geforce graphic card, but we are not sure exactly when the
071745 -        drivers will be released but it shall be released in the recent
071746 -        future.
071748 -  ..
071749 - Unclear if this report changes Kishen's work plan in the call at 1423
071750 - to work today and tomorrow on finding the password for drivers cited
071751 - in the letter to NVIDIA on 101206 2102, ref SDS 4 GE8H, call on Monday
071752 - with a solution. ref SDS 0 PG9F
071754 -         ..
071755 -    8.  Please feel free to contact us further clarification.
071756 -
071757 -            [...below NVIDIA reports status "waiting for customer,"
071758 -            ref SDS 0 4R31, seem conflicting with status that customer
071759 -            is waiting for NVIDIA, per Kishen's log on 101209 1531.
071760 -            ref SDS 0 NL54
071762 -         ..
071763 -    9.  Best regards,
071764 -
071766 -         ..
071767 -        Kishen,
071768 -        NVIDIA Customer Care
071769 -
071771 -  ..
071772 - NVIDIA's customer support computer log further shows in correct
071773 - chronology and context actual communication from the customer,
071774 - essential for evidence-based management, which has proven very
071775 - difficult for people to accomplish, reported at Kaiser on 090213 1140,
071776 - ref SDS 1 JL5I, and noted later in research on 090725 2017.
071777 - ref SDS 2 MP8O
071779 -  ..
071780 - NVIDIA' letter continues...
071781 -
071782 -        Customer
071784 -        12/09/2010 02:25 PM.................. ref SDS 0 4W5K
071786 -         ..
071787 -        Dear Kishen,
071789 -         ..
071790 -        In your call on 101207, you planned to research NVIDIA
071791 -        resources for the password to install device drivers downloaded
071792 -        from NVIDIA website, reported in my letter on 101206.
071793 -        ref SDS 5 654L
071795 -         ..
071796 -        Can you please let me know progress on getting the GeForce GT
071797 -        420 video graphics adapter up and running on my new computer?
071798 -        [...citing the letter sent today, per above. ref SDS 0 5D8T...]
071800 -         ..
071801 -        Thanks.
071803 -         ..
071804 -        Rod
071806 -         ..
071807 -   10.  On 2010-12-06 21:09, Rod Welch wrote:
071809 -  ..
071810 - NVIDIA's work practice and technology aids evidence-based management
071811 - maintaining a clear, concise, complete record of communication to
071812 - coordinate complex work.  This can improve health care evidence-based
071813 - medical practice, which lacks support demonstrated by NVIDIA's record
071814 - today, reported on 090725 2017, ref SDS 2 T58R, and cited earlier at
071815 - Kaiser on 090213 1140. ref SDS 1 JL5I
071816 -
071817 -            [On 101220 1555 HP reports same problem of people relying
071818 -            on evidence in the computer because access is fast and
071819 -            easy, and ignoring evidence from the customer because
071820 -            entering communication into the computer takes diligence
071821 -            and will power. ref SDS 6 AQ6G
071823 -  ..
071824 - NVIDIA' letter continues...
071825 -
071826 -   11.  Question Reference #101202-000139
071827 -        Product Level 1:........................ GeForce graphics
071828 -        Category Level 1:....................... Installation/Uninstallation
071829 -        Date Created:........................... 12/02/2010 01:00 PM
071830 -        Last Updated:........................... 12/09/2010 03:31 PM
071831 -        Status:................................. Waiting for customer
071832 -        Choose OS:
071833 -        Product Name:
071834 -        Driver Version:
071836 -  ..
071837 - Status seems conflicting with Kishen's report that the customer is
071838 - waiting for NVIDIA to submit device drivers. ref SDS 0 NL54
071839 -
071841 -         ..
071842 -   12.  [---001:001503:16832---]
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0719 -