CONTACTS 
0201 - Fry's Electronics Store #24
020101 - Mr. Ryan Duldulao
020102 - Service Technician
020104 - Service Department

SUBJECTS
C17 Fry's Complete Setup Scope Invoice 6210083 $238 SRO 00001254006-

3603 -
3603 -    ..
3604 - Summary/Objective
3605 -
360501 - Follow up ref SDS 37 0000. ref SDS 36 0000.
360502 -
360503 -
360504 -
360505 -
360506 -
360508 -  ..
3606 -
3607 -
3608 - Background
3609 -
360901 - Background is reported on 101019 0846. ref SDS 20 M75I
360903 -  ..
360904 - On 101021 0900 received letter from Kristin confirming order and
360905 - listing product specification details of the order, ref SDS 24 PQ9R,
360907 -  ..
360908 - On 101026 1102 letter to HP requests assist facilitting communication
360909 - with Technical Support Department on configuring c17, when it arrives
360910 - in another few days. ref SDS 25 756N
360912 -  ..
360913 - On 101104 1049 letter to HP again requests help communicating with
360914 - Technical Support on configuring c17. ref SDS 30 WV5O
360916 -  ..
360917 - On 101104 2024 work plan developed to setup and configure c17 for
360918 - efficient work. ref SDS 31 NX9O
360920 -  ..
360921 - On 101105 1141 received c17 HP Pavilion Elite HPE 490t delivered by
360922 - Fed Ex. ref SDS 33 NX9O
360924 -  ..
360925 - On 101106 1329 delivered c17 to Fry's for service support setup and
360926 - configure Windows XP 32-bit, Windows 7 32-bit, and Windows 7 64-bit
360927 - for multi-boot operations. ref SDS 34 NX9O
360929 -  ..
360930 - On 101107 1329 called Ryan who reported Fry's making good progress
360931 - configuring c17; needs assistance getting device drivers for Windows
360932 - XP, ref SDS 35 NX9O; called HP Tech Support refused to help customer
360933 - configure HP's computer. ref SDS 35 I14A; HP Tech Support scheduled
360934 - call for tomorrow to further discuss issue. ref SDS 35 1B5J  Visited
360935 - Ryan at Fry's; nearly complete setting up c17, will work on device
360936 - drivers tomorrow. ref SDS 35 I268
360938 -  ..
360939 - On 101107 1340 Ryan has already installed Windows XP as primary OS and
360940 - having problems finding software device drivers on the HP Pavilion
360941 - Elite HPE 490t. ref SDS 35 NX9O  Called HP Technical Support for help
360942 - finding device drivers. ref SDS 35 I14A  HP case manager will tomorrow.
360943 - ref SDS 35 1B5J
360945 -  ..
360946 - On 101112 1608 Ryan had difficulty finding device drivers for NVIDA
360947 - video circuit board. ref SDS 36 NX9O
360949 -  ..
360950 - On 101114 1430 Ryan reported problems finding device drivers for
360951 - Windows XP to run NVICIA GeForce GT 420 video graphics adapter on HP
360952 - Pavilion Elite 490t c17 computer. ref SDS 37 NX9O
360954 -  ..
360955 - On 101115 1805 Ryan reported today that Fry's discovered NVIDIA is
360956 - working on developing a software device driver for Windows XP to run
360957 - NVICIA GeForce GT 420 video graphics adapter on HP Pavilion Elite 490t
360958 - c17 computer. ref SDS 0 NX9O  As a result, Windows XP is largely
360959 - unusable, until NVIDIA releases the device driver.  Ryan also
360960 - discovered that HP installed the wrong wireless LAN adapter that does
360961 - not support Bluetooth wireless devices. ref SDS 0 TA8K  Received c17
360962 - based on Fry's having configured the computer as far as possible.
360963 - ref SDS 0 G96L
360964 -
360965 -
360966 -
360968 -  ..
3610 -
3611 -
3612 - Progress
3613 -
361301 - C17 Configuration Progress Problems Finding XP Drivers
361302 -
361303 - Follow up ref SDS 37 NX9O, ref SDS 36 NX9O.
361304 -
361305 - Called Ryan this evening and he explained that research today
361306 - indicates NVIDIA has not yet created a device driver for Windows XP to
361307 - run on the HP Pavilion Elite HPE 490t computer.  Therefore he cannot
361308 - configure video for Windows XP.
361310 -  ..
361311 - Ryan found that many customers are requesting this device driver from
361312 - NVIDIA.  This builds pressure for NVIDIA to develop the device driver
361313 - soon.
361315 -  ..
361316 - In the meantime, XP can only use generic video driver running Windows
361317 - XP, which is very slow.  This dramatically conflicts with objectives
361318 - for buying the HP computer to increase productivity.
361319 -
361320 -            [On 101202 1259 called NVIDIA on progress getting device
361321 -            driver for GeForce GT 420 video graphics adapter running on
361322 -            c17, ref SDS 38 4P6R, and was received assistance to
361323 -            download a driver, ref SDS 38 0G4T; however, this driver
361324 -            returned an error message saying it does not recognize any
361325 -            equipment. ref SDS 38 UN48
361327 -  ..
361328 - Explained that c17 was ordered to use as shown in item #7...
361329 -
361330 -            2GB NVIDIA GeForce GT 420 [DVI,
361331 -            HDMI, VGA adapter]................... 101105 1141, ref SDS 33 Q387
361333 -  ..
361334 - Ryan also discovered that HP evidently installed the wrong wireless
361335 - LAN adapter.  The circuit board does not show features for...
361336 -
361337 -                     Bluetooth
361339 -  ..
361340 - Operating systems did not find and configure Bluetooth.  Neither
361341 - Windows XP, nor Windows 7 32-bit and Windows 7 64-bit configured
361342 - Bluetooth wireless support.
361344 -  ..
361345 - As a result, the wireless mouse does not work, which conflicts with
361346 - procurement planning placing order H114355414 which HP placed on
361347 - 101021 0953, ref SDS 24 635Y
361349 -  ..
361350 - The HP wireless circuit board part number..................
361351 -
361352 -                        502300-001
361354 -  ..
361355 - Research on the Internet finds...
361356 -
361357 -              http://partsurfer.hp.com/Search.aspx?searchText=
361359 -  ..
361360 - HP product description says...
361362 -               ..
361363 -              http://partsurfer.hp.com/Search.aspx?searchText=502300-001
361365 -          ..
361366 -         PCIe 802.11A/B/G/N (2x2) WLAN interface card
361368 -  ..
361369 - This omits scope for "Bluetooth, and so conflicts with order #
361370 - H114355414 which HP placed on 101021 0953, ref SDS 24 635Y  Item #10
361371 - in HP's order scope says...
361372 -
361373 -                    Premium Wireless-N LAN card and Bluetooth(R)
361375 -  ..
361376 - This scope was chosen from HP's Intenet address for custominzing the
361377 - order....
361378 -
361379 -              http://www.shopping.hp.com/webapp/shopping/cto.do;HHOJSID=pl2sMvdLs6pX90TBP4DRs9zxNSnrLnCJDMJKFGl6dp5wtQvmyxZG!-116344142
361381 -  ..
361382 - The card shown on the HP Website seems more than twice as long as the
361383 - card installed in the computer.
361384 -
361386 -  ..
361387 - C17 Configuration Fry's Order Complete Received Product
361388 -
361389 - Based on foregoing issues, agreed that Fry's completed configuration
361390 - of C17, in accordance with agreement on 101106 1329. ref SDS 34 LL3J
361391 -
361392 - Received c17 from Fry's and brought home for configuration to perform
361393 - standard work.
361394 -
361395 -
361396 -
361397 -
361398 -
361399 -
361400 -
361401 -
3615 -