CONTACTS 

SUBJECTS
C17 Technical Support Configure HP Pavilion Elite HPE 490t Windows X

2403 -
2403 -    ..
2404 - Summary/Objective
2405 -
240501 - Follow up ref SDS 19 0000. ref SDS 18 0000.
240502 -
240503 -
240504 -
240505 -
240506 -
240508 -  ..
2406 -
2407 -
2408 - Background
2409 -
240901 - Background is reported on 101019 0846. ref SDS 12 M75I
240902 -
240903 - On 101020 0847 HP called and advised that due to delays by Wells Fargo
240904 - approving gift certificate transaction to purchase HP computer, HP
240905 - canceled the transaction, so it had to be ordered again. ref SDS 13
240906 - 8F9G  Later received 3 letters from HP advising that 3 gift
240907 - certificates were being processed. ref SDS 13 VF3N  Late in the evening
240908 - received 1st of the 3 e-Gift certificates. ref SDS 13 05CE
240910 -  ..
240911 - On 101021 0557 received remaining 2 gift certificates needed to
240912 - finalize the transaction buying c17 from HP. ref SDS 15 NX9O
240914 -  ..
240915 - On 101021 0900 received call to finalize order for c17 purchased from
240916 - HP using e-Gift certificates purchased yesterday and paid balance with
240917 - Visa Debit card. ref SDS 16 NX9O  Letter from HP confirms order has
240918 - been accepted. ref SDS 16 FA3K  Kristin called again to advise that HP
240919 - has reduced the cost of the order by $150 for a coupon. ref SDS 16
240920 - YQ7G  Received letter from Kristin confirming additional $150 credit,
240921 - listing product specification details of the order, ref SDS 16 PQ9R,
240922 - and confirming final charges. ref SDS 16 643S  Received another letter
240923 - from HP confirming Kristin's confirmation that HP is processing the
240924 - order, ref SDS 16 346Q, and again listing the product specifications.
240925 - ref SDS 16 SK3W
240927 -  ..
240928 - On 101026 1102 HP charged the bank account for final payment on c17,
240929 - ref SDS 17 NX9O, indicating that the order H114355414 has shipped, as
240930 - planned by HP on 101021 0953. ref SDS 16 PQ9R, and showing 101026
240931 - build date. ref SDS 16 638V
240933 -  ..
240934 - On 101026 1102 letter to HP requests assist facilitating communication
240935 - with Technical Support Department on configuring c17, when it arrives
240936 - in another few days. ref SDS 17 756N
240938 -  ..
240939 - On 101027 1543 HP notifies delay shipping c17 for 2 weeks from 101026
240940 - until 101109. ref SDS 19 NX9O  HP further offers 15% price off coupon
240941 - on future purchases. ref SDS 19 Q44M
240942 -
240943 -
240945 -  ..
2410 -
2411 -
2412 - Progress
2413 -
241301 - Received letter from HP saying...
241302 -
241303 -    1.  Subject: Your HP Order Has Shipped -- H114355414
241304 -        Date: Wed, 3 Nov 2010 08:29:15 +0000 (GMT)
241311 -         ..
241312 -    2.  Your order H114355414 is on its way!  Your chosen shipping
241313 -        method is Standard 5-7 Business Days** and your tracking
241314 -        number(s) is below.
241315 -
241316 -            [...below, HP issues $150 credit on the order. ref SDS 0
241317 -            U43N
241319 -             ..
241320 -            [On 101105 1141 c17 received from HP via FedEx.
241321 -            ref SDS 20 NX9O
241323 -         ..
241324 -    3.  ORDER INFORMATION
241325 -        PRODUCT DESCRIPTION
241327 -         ..
241328 -        HP Pavilion Elite HPE-490t series............... ref SDS 0 F16X
241330 -         ..
241331 -    4.  TRACKING #................................. 685429171794887
241332 -
241333 -            (FedEx)
241334 -            May not be active immediately
241335 -            Pre-sign for this shipment
241337 -         ..
241338 -    5.  PRODUCT # ................................. XM559AV#ABA
241339 -        QTY........................................ 1
241340 -        EXTENDED PRICE............................. $2279.99
241341 -        CA Tax:....................................  $210.90
241342 -        Shipping:.................................. Free
241343 -        GRAND TOTAL:............................... $2490.89
241345 -         ..
241346 -    6.  SUMMARY OF SAVINGS:
241347 -
241348 -        Instant discounts you received:
241349 -        $4.50 Accessory instant rebate
241350 -        $500.00 PC instant rebate
241352 -         ..
241353 -    7.  SHIPPING ADDRESS:
241354 -
241374 -         ..
241375 -    9.  YOUR CUSTOMIZED HP PC
241376 -
241377 -        HP Pavilion Elite HPE-490t series
241378 -        Genuine Windows 7 Ultimate 64-bit
241379 -        Intel(R) Core(TM) i7-970 six-core [3.2GHz, 1.5MB L2 + 12MB shared L3 cache]
241380 -        12GB DDR3-1066MHz SDRAM [6 DIMMs]
241381 -        2TB RAID 0 (2 x 1TB SATA HDDs) - performance
241382 -        Microsoft Office Starter 2010
241383 -        Norton Internet Security(TM) 2011 - 15 month
241384 -        2GB NVIDIA GeForce GT 420 [DVI, HDMI, VGA adapter]
241385 -        No speakers
241386 -        Blu-ray player & Lightscribe SuperMulti DVD burner
241387 -        Premium Wireless-N LAN card and Bluetooth(R )
241388 -        15-in-1 memory card reader, 1 USB, 1394, audio
241389 -        No TV Tuner
241390 -        Integrated sound
241391 -        HP USB keyboard and optical mouse
241392 -
241393 -
241395 -  ..
2414 -
2415 -
2416 - 0908
2417 -
241701 - Credit $150 Coupon Applied to Customer's Bank Account
241702 -
241703 - Received letter from HP saying...
241704 -
241705 -    1.  Subject: Your HP Home & Home Office Store credit: M114527960
241706 -        Date: Wed, 3 Nov 2010 13:35:48 +0000 (GMT)
241707 -        From: HP Home & Home Office Store
241708 -        To: rod@welchco.com
241710 -         ..
241711 -        CREDIT ISSUED
241713 -         ..
241714 -        Hello Rodney C Welch,
241716 -         ..
241717 -    2.  Thank you for shopping at the HP Home & Home Office Store.  The
241718 -        following credit has been issued to your account:
241720 -         ..
241721 -        Credit total:................................ $150.00
241723 -  ..
241724 - This credit reflects agreement with HP set out in Kristin's call on
241725 - 101021 0953, ref SDS 16 YQ7G, and confirmed in her letter on 101021
241726 - 0953. ref SDS 16 PQ9R
241728 -  ..
241729 - HP letter continues...
241730 -
241731 -        Reference number:............................ M114527960
241732 -        Payment Table
241733 -        Payment Type................................. VISA Card
241734 -        Amount....................................... $150.00
241736 -         ..
241737 -    3.  Please be aware that your credit card company or financial
241738 -        institution may take up to 5 business days post the credit to
241739 -        your account.
241741 -         ..
241742 -    4.  You may also visit www.hpdirect.com and click on order status
241743 -        to see your order transaction history.
241745 -         ..
241746 -    5.  Thank you for shopping at the HP Home and Home Office Store.
241747 -        We hope you will visit us again for your future computing and
241748 -        printing needs.
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