CONTACTS
0201 - Comcast
020101 - Mr. Customer Assistant
020103 - Customer Support Department
SUBJECTS
Comcast Service Installed Configured Telephone High Speed Modem Inte
2203 -
2203 - ..
2204 - Summary/Objective
2205 -
220501 - Follow up ref SDS 6 0000. ref SDS 5 0000.
220502 -
220503 -
220504 -
220505 -
220507 - ..
2206 -
2207 -
2208 - Background
2209 -
220901 - On 060116 changed scope of Comcast service. ref SDS 2 UW5H
220902 -
220903 - On 100826 Pam canceled cable service, ref SDS 4 0001, following Mil's
220904 - death on 100729 0510. ref SDS 3 EK4I
220906 - ..
220907 - On 100911 2201 called Comcast and discussed purchasing Comcast service
220908 - for television, Internet, and telephone. 100911 2201, ref SDS 5 K07J
220910 - ..
220911 - On 100912 0948 called Comcast and ordered new service consolidating
220912 - telephone, Internet, and television for $130 per month. ref SDS 6 EK5G
220914 - ..
220915 - On 100915 1200 Comcast here to configure Internet and telephone
220916 - service, since television service is already set up. ref SDS 0 IE8X
220917 -
220919 - ..
2210 -
2211 -
2212 - Progress
2213 -
221301 - Michael arrives to install equipment and configure consolidating
221302 - communication services through telephone, Internet, email, and
221303 - television, ordered from Comcast on 100912 0948, ref SDS 6 RP7N, and
221304 - scheduled for work today between 1200 - 1400, also reported on 100912.
221305 - ref SDS 6 QQ82
221307 - ..
221308 - Comcast job number....................... 258739
221309 - Account.................................. 8155 4002 7074 0804
221310 -
221311 - ...as ordered on 100912 0948. ref SDS 6 O13N
221313 - ..
221314 - Michael surveys the work.
221316 - ..
221317 - He feels this is a 2-man job, because cable has to be routed through
221318 - walls, and from the 2nd floor bedroom into the garage, and through the
221319 - garage wall into junction box in the utility closet outside.
221321 - ..
221322 - Provide assistance pulling cables, and loaned tools, e.g., pliers,
221323 - hammer, etc.
221325 - ..
221326 - In the computer room, Michael found where the telephone company had
221327 - drilled a hole from the adjacent bedroom into the closet in the
221328 - computer room. He drilled another small hole in the wall at this same
221329 - location for the Internet cable connection. He needed assistance
221330 - pulling the cable through the wall from the bedroom into the computer
221331 - room. He drilled another hole in the bedroom floor through to the
221332 - garage ceiling below. We pulled Comcast wire through this hole
221333 - into the garage for running a line to the outside utility closet.
221335 - ..
221336 - Drilling another hole from the garage through to the ouside utility
221337 - closet was more difficult. This had to be done on an angle, and
221338 - through several 2x4 framing members. Took more time and was only
221339 - guessing on the angle. Drilling had to be done from inside the
221340 - garage, because there is not enough clearance for drilling from inside
221341 - the utility closet. Michael guessed correctly on the first try, and
221342 - eventually got a hole drilled. We pulled the new Comcast cable from
221343 - the garage ceiling into the outside utility closet.
221344 -
221346 - ..
221347 - Cable Service Television Telephone Internet Multiple Cables Splitter
221348 -
221349 - Michael upgraded cables to support communication services in
221350 - following 4 locations...
221351 -
221352 - 1. Master bedroom (not sure how the cable is routed, but
221353 - there is already an existing cable there now.
221355 - ..
221356 - 2. Bedroom.
221358 - ..
221359 - 3. Computer room
221361 - ..
221362 - 4. Living room has television controller box
221363 -
221365 - ..
221366 - Not sure about how the lines are routed.
221368 - ..
221369 - The home already had Comcast cables and controller box for television.
221370 -
221371 - [On 101016 0712 Comcast exchanged television controller box
221372 - attempting to provide "new improved" service, ref SDS 8
221373 - SK35; later discovered exchanged unit failed to display
221374 - television channel, ref SDS 8 KG4N; Comcast recommended
221375 - correcting mistake by exchaning televison controller for
221376 - the original unit that displays channels. ref SDS 8 3244
221378 - ..
221379 - [On 101019 0950 Comcast corrected mistake by exchanging
221380 - cable television controller box for controller that
221381 - displays channel, ref SDS 9 XH8I; exchanged television
221382 - controller box also records movies, sporting events, and
221383 - other broadcasts. ref SDS 9 TK68
221385 - ..
221386 - [On 101019 0950 at 1018 received manual with procedures for
221387 - using DVR feature of Comcast television controller box to
221388 - record movies, and other broadcasts. ref SDS 9 9E8H
221390 - ..
221391 - The 2nd cable may only be for Internet. Michael said that Comcast has
221392 - learned that best practice requires separate lines for cable and
221393 - Internet service. The system is designed for a single cable to
221394 - support both television and Internet, but using separate cables
221395 - improves quality of transmission for both systems.
221396 -
221397 - [On 101016 0712 visit Comcast for guidance using splitter
221398 - in computer room to run television and modem for telephone
221399 - and computer Internet services on single cable. ref SDS 8
221400 - N35H
221402 - ..
221403 - [On 101016 0712 Comcast exchanged cable controller box to
221404 - upgrade and improve quality of service. ref SDS 8 NK5O
221405 -
221407 - ..
221408 - Arris Modem Installed for Comcast Telephone and Internet Cable Services
221409 -
221410 - Michael installed an Arris modem serial number 0015A33DF4B1, which he
221411 - provided today.
221413 - ..
221414 - Michael provided extra cable length in the computer room in case the
221415 - configuration is moved at a future time.
221417 - ..
221418 - He installed a 2-way splitter in the computer room to connect the
221419 - coaxel cable from the outside line to the Comcast modem for Internet
221420 - access. Michael explained the 2-way splitter can be used to also
221421 - connect a television on the same line, if this is needed at some later
221422 - date.
221423 -
221424 - [On 101016 0712 applied 2-way splitter in computer room to
221425 - connect Comcast input data cable to both the Internet modem
221426 - and the television cable controller. ref SDS 8 N35H
221428 - ..
221429 - [On 130731 1635 returned to Comcast original Arris modem
221430 - serial number 0015A33DF4B1 for $7 per month credit on
221431 - Comcast billings. ref SDS 11 XL5I
221433 - ..
221434 - Michael then went downstairs to the garage, and initially installed a
221435 - 4-way splitter in the outside utility closet that connects house
221436 - cabling to the Comcast line from the utility box in the ground in
221437 - front of the house.
221439 - ..
221440 - Michael seemed to indicate that he could avoid this 4-way splitter in
221441 - the main junction box located in the utility closet, and used a single
221442 - cable line into the house, and then used a splitter to seperate cable
221443 - service from the single line to provide service for television cable
221444 - boxes and telephone service. Michael seemed further to explain that
221445 - Comcast and industry practice requires sepearating television from
221446 - telephone and Internet service, and this is the reason he installed a
221447 - 4-way splitter.
221449 - ..
221450 - Testing this initial 4-way splitter installation showed a yellow alert
221451 - of 50 near the upper limit for safe use of the modem installed in the
221452 - computer room on the 2nd floor. Michael therefore went back to the
221453 - utility closet outside the house on the ground floor and changed to a
221454 - 3-way splitter. This lowered the diagnostic to 46, which he feels
221455 - provides a margin of safety for the Comcast modem.
221456 -
221457 -
221459 - ..
221460 - New phone number...
221464 - ..
221465 - This aligns with Rashonda's work plan for Comcast to disconnect the
221466 - old telephone number and require the customer to use a new telephone
221467 - number, reported on 100912 0948. ref SDS 6 QQ7M
221468 -
221469 - [On 100922 2002 notified family and friends of change in
221470 - telephone and email address. ref SDS 7 VB5H
221471 -
221473 - ..
221474 - Voice Mail Configured Generic Message Created Password
221475 -
221476 - Michael helped setup up voice mail greeting and password. He
221477 - recommended starting with a generic greeting, rather than a personal
221478 - message.
221480 - ..
221483 - ..
221484 - Voice mail is identified at home by getting a dial tone.
221486 - ..
221487 - Several beeps rather than a steady dial tone signals voice mail.
221489 - ..
221490 - Instructions to access and manage voice mail are below. ref SDS 0 P55L
221492 - ..
221493 - Michael first connected Comcast modem directly to c16.
221495 - ..
221496 - Speed test showed downloading at 20 mbs and upload 4.8 mbs
221497 -
221498 - http://www.speedtest.net/
221500 - ..
221501 - Michael configured Comcast Internet service through the Netgear
221502 - router.
221504 - ..
221505 - After connecting to the router, download speed with IE dropped to
221506 - about 11.08 mbs, and upload still about 4.29 mbs from the server in
221507 - San Francisco. Curiously, servers further away in the South Bay,
221508 - Palo Alto and San Jose, were much faster than transmission from San
221509 - Francisco.
221510 -
221511 - [On 110413 1159 testing Internet download transmission
221512 - through the router doubled to 22 mbps, and faster from San
221513 - Francisco server, than from South Bay Area. ref SDS 10 LN6L
221515 - ..
221516 - Download speed with Netscape Mozilla Thunderbird dropped to about 7.34
221517 - mbs, and upload still about 4.30 mbs.
221518 -
221519 - [On 110413 1159 testing Internet transmission faster with
221520 - Netscape than using IE. ref SDS 10 LN6L
221522 - ..
221523 - Michael feels this is a good speed.
221525 - ..
221526 - Michael then demonstrated on c16 and c14 that Internet and email
221527 - service was transferred from AT&T to Comcast.
221528 -
221529 -
221530 -
221531 -
221532 -
2216 -
SUBJECTS
Comcast User Name Password Account Management Telephone Internet Ema
3803 -
380401 - ..
380402 - Comcast Username Password Access Account Management Online
380403 - Account Management Online Comcast Username Password Access
380404 - Comcast Account Management Online Username Password Access
380405 - Username Password Comcast Access Account Management Online
380406 -
380407 - Michael used the web browser to open Comcast URL for setting up
380408 - account management. This includes configuring an email address as
380409 - the "user name" for online account management.
380411 - ..
380412 - Advised that did not order email service from Rhashanda in the call to
380413 - Comast on 100912 0948. ref SDS 6 EK5G, since email services are
380414 - provided by another vendor, also, reported on 100912 0948. ref SDS 6
380415 - SL8N Michael said all Comast customers must have an email address for
380416 - a username to access the Internet performing account management.
380418 - ..
380419 - Decided to set username and password...
380420 -
380427 - ..
380428 - Trying Comcast email online, presents a screen that requires a
380429 - "security pin".
380431 - ..
380432 - If you ever call Comcast to discuss details of your call records, you
380433 - will need to provide your Security PIN. We strongly recommend you
380434 - change it so that it is easily remembered.
380436 - ..
380437 - We also require you to choose a security question (which must be
380438 - different than your password secret question) if you forget your PIN.
380440 - ..
380441 - The pin number Comcast initially presents...
380445 - ..
380446 - Security Questions...
380450 - ..
380451 - Online to Comcast email....
380452 -
380453 - https://login.comcast.net/login/
380454 -
380455 - https://login.comcast.net/
380456 -
380457 -
380458 -
3805 -
SUBJECTS
Comcast Voice Mail Instructions Telephone Answering Service
5503 -
550401 - ..
550402 - Voice Mail Instructions Comcast
550403 -
550404 - Received today a manual from Comcast...
550405 -
550406 - Comcast Digital Voice Ready Set Talk
550408 - ..
550409 - This has 15 pages of instructions for voice mail.
550411 - ..
550412 - To improve productivity managing Comcast voice mail instructions,
550413 - research on the Internet found...
550414 -
550415 - How to Retrieve Comcast Telephone Messages
550416 -
550417 - By Michelle Miley, eHow Contributor
550418 - updated: January 8, 2010
550419 -
550420 - http://www.ehow.com/how_5843018_retrieve-comcast-telephone-messages.html
550422 - ..
550423 - I want to do this! What's This?
550425 - ..
550426 - Comcast telephone service, technically known as Comcast Digital
550427 - Voice, provides customers with a voice mail feature, which
550428 - allows you to receive telephone messages without having an
550429 - answering machine. You can listen to and manage your Comcast
550430 - voice mail messages from any touch-tone telephone, including
550431 - your home phone.
550433 - ..
550434 - Voice mail messages can also be accessed from Comcast's
550435 - website. Because it can be accessed from almost anywhere, many
550436 - users feel voice mail is a convenient feature of their Comcast
550437 - telephone service.
550439 - ..
550440 - Remote Access Voice Mail
550441 -
550442 - 1. To check your voice mail when you are not at home, call
550443 - your home telephone number from any touch-tone phone.
550444 -
550445 - 2. Press the "#" key when you hear your outgoing voice mail
550446 - message.
550448 - ..
550449 - 3. Enter your voice mail password when the automated prompt
550450 - asks.
550454 - ..
550455 - 4. Follow the automated instructions to navigate within your
550456 - mailbox.
550458 - ..
550459 - Home Access Voice Mail
550460 -
550461 - 1. Dial........................... * 911
550462 -
550463 - 2. Enter voice mail passwork when prompted....
550467 - ..
550468 - 3. Follow the automated instructions to navigate within your
550469 - mailbox.
550471 - ..
550472 - Internet Online Using Computer
550473 -
550474 - 1. Open Comcast Internet address...
550475 -
550476 - http://www.comcast.net
550477 -
550478 - 2. Select "voice" on right side of screen.
550480 - ..
550481 - 3. Sign in to the voic mail using the telephone number and
550482 - voice mail password....
550483 -
550486 -
550487 - ...or use Comcast internet account email address and
550488 - password....
550492 - ..
550493 - Managing Voice Mail by Telephone
550494 -
550495 - Rewind last 10 seconds..................... 1
550496 - Rewind to beginning........................ 11
550497 - Pause/Play................................. 2
550498 - Fastforward 10 seconds..................... 3
550499 - Skip to end of message..................... 33
550500 - Play Envelope Information.................. 5
550501 - Erase...................................... 7
550502 - Erase while playing........................ 77
550503 - Reply to message from another subscriber... 8
550504 - Skip message............................... #
550505 - Save message............................... 9
550506 - Hear more options.......................... 0
550507 - Mark message unheard....................... 91
550508 -
550509 -
550510 -
550511 -
550512 -
550513 -
550514 -
550515 -
550516 -
550517 -
5506 -
Distribution. . . . See "CONTACTS"