CONTACTS 

SUBJECTS
Default Null Subject Account for Blank Record

0603 -
0603 -    ..
0604 - Summary/Objective
0605 -
060501 - Follow up ref SDS 25 0000. ref SDS 23 0000.
060502 -
060503 -
060504 -
060505 -
060507 -  ..
0606 -
0607 -
0608 - Background
0609 -
060901 - LG Offers Free Upgrade Washer Dryer to Field Test Improvements
060902 -
060903 - Follow up ref SDS 25 IR6G, ref SDS 22 IR6G.
060904 -
060905 - On 091203 0803 Danielle called and advised that the new upgraded LG
060906 - washer and dryer will be shipped next week.  Danielle expects delivery
060907 - and installation will occur the following week.  Millie received a
060908 - letter confirming LG plans to deliver upgraded equipment for field
060909 - testing. ref SDS 13 IR6G  LG did not confirm shipping dates.
060910 - ref SDS 13 JM4O
060912 -  ..
060913 - On 091204 1037 this morning, Millie sent a letter to LG asking for
060914 - shipping dates. ref SDS 14 PPVW
060916 -  ..
060917 - On 091204 1037 at 1143 Danielle disclosed expected shipping date from
060918 - factory to LG warehouse in Alabama is 091208, ref SDS 14 4Q4F; shipping
060919 - to California and deliver to Millie is pending. ref SDS 14 Z16V
060921 -  ..
060922 - On 091211 1222 Danielle called and advised that LG factor has shipped
060923 - upgrade washer and dryer directly to Millie, and so may arrive today.
060924 - ref SDS 15 PPVW
060926 -  ..
060927 - On 091214 1532 DHL called and left message that delivery of LG washer
060928 - and dryer could not be made because nobody was home; will try again on
060929 - 091215. ref SDS 16 PPVW
060931 -  ..
060932 - On 091216 DHL delivered crates for LG washer and dryer.  The crates
060933 - would not fit through the door, so DHL stored them in the garage for
060934 - the next step of installation.  This requires parking the car in the
060935 - driveway outsite. ref SDS 18 PPVW
060937 -  ..
060938 - On 091222 0820 called LG to schedule installation washer dryer.
060939 - ref SDS 19 PPVW
060941 -  ..
060942 - On 091223 1536 Rocio letter confirms CV Appliance scheduled to install
060943 - LG washer dryer on 091226. ref SDS 21 PPVW
060945 -  ..
060946 - On 091226 1137 CV Appliance arrives with only 1-man crew; cannot
060947 - perform the work, must re-schedule using 2-man crew. ref SDS 22 009C
060949 -  ..
060950 - On 091228 0102 letter reports to LG and CV failure of installation for
060951 - washer and dryer on 091226; asks for LG plans to expedite the work.
060952 - ref SDS 23 009C
060954 -  ..
060955 - On 091228 0817 letter from Danielle reports that LG is coordinating
060956 - with CV Appliance to expedite installation of washer dryter upgrade
060957 - for field test. ref SDS 24 009C
060959 -  ..
060960 - On 091229 1132 CV Appliance on site to install LG washer dryer.
060961 - ref SDS 25 009C; only a few pending issues;, ref SDS 25 9P9Q; initial
060962 - evaluation indicates new LG washer dryer upgrade excellent cleaning
060963 - and drying; some design changes not effective for customer.
060964 - ref SDS 25 L34H
060966 -  ..
060967 - On 091230 1102 notify LG that CV Appliance completed installation of
060968 - washer dryer upgrade for field test. ref SDS 0 009C
060969 -
060971 -  ..
0610 -
0611 -
0612 - Progress
0613 -
061301 - Installation New LG Washer Dryer Excellent Work
061302 -
061303 - Follow up ref SDS 25 009C.
061304 -
061305 -    1.  Subject: LG Washer Dryer Installed - Pending Issues
061306 -        Date: Wed, 30 Dec 2009 11:13:05 -0800
061314 -         ..
061315 -    2.  Yesterday afternoon, CV Appliance completed installation of the
061316 -        LG washer and dryer upgrade for the field test, as reported in
061317 -        the record on 091229. ref SDS 25 0001
061318 -
061319 -
061320 -
0614 -

SUBJECTS
Default Null Subject Account for Blank Record

0703 -
070401 -  ..
070402 - Model and Serial Numbers for New LG Washer Dryer
070403 -
070404 - Follow up ref SDS 25 PRVT.
070405 -
070406 -    3.  Serial and model numbers listed in the record on work performed
070407 -        can be used to submit LG documentation for the transaction.
070408 -        ref SDS 25 PRVT
070409 -
070410 -
070411 -
0705 -

SUBJECTS
Default Null Subject Account for Blank Record

0803 -
080401 -  ..
080402 - Installation Problems with New LG Washer Dryer
080403 -
080404 - Follow up ref SDS 25 9P9Q.
080405 -
080406 -    4.  There were only 3 installation issues.  The door swing problem
080407 -        is most important, because it causes awkward use. ref SDS 25
080408 -        9P9Q
080409 -
080410 -
080411 -
0805 -

SUBJECTS
Default Null Subject Account for Blank Record

0903 -
090401 -  ..
090402 - Evaluation New LG Washer Dryer Compared to Prior Appliances
090403 -
090404 - Follow up ref SDS 25 L34H.
090405 -
090406 -    5.  Preliminary evaluation shows new LG washer and dryer are
090407 -        excellent appliances.  Some aspects of the new design are less
090408 -        helpful for us than might the case for other customers.
090409 -        ref SDS 25 L34H
090411 -         ..
090412 -    6.  Please let me know LG's plan for pending issues.
090413 -
090420 -
090421 -
090422 -
0905 -