CONTACTS 
0201 - Home Depot 0634
020101 - Mr. Wayne Birchette
020102 - Appliance Specialist
020104 - Appliance Department

SUBJECTS
Default Null Subject Account for Blank Record

0603 -
0603 -    ..
0604 - Summary/Objective
0605 -
060501 - Follow up ref SDS 23 0000, ref SDS 22 0000.
060502 -
060503 - Excellent work by CV Appliance today replacing the LG washer dryer
060504 - with new equipment for field testing. ref SDS 0 009C  Only two
060505 - installation problems, due to mixup in configuring the order for
060506 - shipment. ref SDS 0 9P9Q  Got serial and model numbers from the units
060507 - for submission to Danielle on preparing documentation for the
060508 - transaction. ref SDS 0 G93F  Evaluation of new washer dryer shows some
060509 - improvements, and other issues that may influence design review.
060510 - ref SDS 0 L34H
060511 -
060512 -
060513 -
060515 -  ..
0606 -
0607 -
0608 - Background
0609 -
060901 - LG Offers Free Upgrade Washer Dryer to Field Test Improvements
060902 -
060903 - Follow up ref SDS 22 IR6G, ref SDS 19 IR6G.
060904 -
060905 - On 091203 0803 Danielle called and advised that the new upgraded LG
060906 - washer and dryer will be shipped next week.  Danielle expects delivery
060907 - and installation will occur the following week.  Millie received a
060908 - letter confirming LG plans to deliver upgraded equipment for field
060909 - testing. ref SDS 13 IR6G  LG did not confirm shipping dates.
060910 - ref SDS 13 JM4O
060912 -  ..
060913 - On 091204 1037 this morning, Millie sent a letter to LG asking for
060914 - shipping dates. ref SDS 14 PPVW
060916 -  ..
060917 - On 091204 1037 at 1143 Danielle disclosed expected shipping date from
060918 - factory to LG warehouse in Alabama is 091208, ref SDS 14 4Q4F; shipping
060919 - to California and deliver to Millie is pending. ref SDS 14 Z16V
060921 -  ..
060922 - On 091211 1222 Danielle called and advised that LG factor has shipped
060923 - upgrade washer and dryer directly to Millie, and so may arrive today.
060924 - ref SDS 15 PPVW
060926 -  ..
060927 - On 091214 1532 DHL called and left message that delivery of LG washer
060928 - and dryer could not be made because nobody was home; will try again on
060929 - 091215. ref SDS 16 PPVW
060931 -  ..
060932 - On 091216 DHL delivered crates for LG washer and dryer.  The crates
060933 - would not fit through the door, so DHL stored them in the garage for
060934 - the next step of installation.  This requires parking the car in the
060935 - driveway outsite. ref SDS 18 PPVW
060937 -  ..
060938 - On 091222 0820 called LG to schedule installation washer dryer.
060939 - ref SDS 19 PPVW
060941 -  ..
060942 - On 091223 1536 Rocio letter confirms CV Appliance scheduled to install
060943 - LG washer dryer on 091226. ref SDS 21 PPVW
060945 -  ..
060946 - On 091226 1137 CV Appliance arrives with only 1-man crew; cannot
060947 - perform the work, must re-schedule using 2-man crew. ref SDS 22 009C
060949 -  ..
060950 - On 091228 0102 letter reports to LG and CV failure of installation for
060951 - washer and dryer on 091226; asks for LG plans to expedite the work.
060952 - ref SDS 23 009C
060954 -  ..
060955 - On 091228 0817 letter from Danielle reports that LG is coordinating
060956 - with CV Appliance to expedite installation of washer dryter upgrade
060957 - for field test. ref SDS 24 009C
060959 -  ..
060960 - On 091229 1132 CV Appliance on site to install LG washer dryer.
060961 - ref SDS 0 009C; only a few pending issues;, ref SDS 0 9P9Q; initial
060962 - evaluation indicates new LG washer dryer upgrade excellent cleaning
060963 - and drying; some design changes not effective for customer.
060964 - ref SDS 0 L34H
060965 -
060966 -
060968 -  ..
0610 -
0611 -
0612 - Progress
0613 -
061301 - Installation New LG Washer Dryer Excellent Work
061302 -
061303 - Steven and Roger arrive.
061304 -
061305 - They do not have identification, e.g., business cards.
061307 -  ..
061308 - Review scope of work, reported in the record on 091222 0820.
061309 - ref SDS 19 OL9L
061311 -  ..
061312 - Steven says the CV Appliance work order does not require hauling away
061313 - the extra box, which is believed to contain pedistals.
061315 -  ..
061316 - This seems conflicting with scope of work presented in communication
061317 - with LG and CV Appliance, e.g., on 091223 0633. ref SDS 20 XA5S
061318 -
061319 -
061321 -  ..
0614 -
0615 -
0616 - 1135
0617 -
061701 - Called CV Appliance.
061702 -
061703 -            800 404 1997
061705 -             ..
061706 -            209 337-1001                                               P
061708 -  ..
061709 - Talked to Rocio, who has been coordinating this work with LG.
061710 -
061711 -
061713 -  ..
0618 -
0619 -
0620 - 1141
0621 -
062101 - On hold while attendant talkes to Roger.
062102 -
062104 -  ..
0622 -
0623 -
0624 - 1146
0625 -
062501 - Rocio came back online.
062502 -
062503 - Rocio advised that she notified Roger and Steven that CV Appliance
062504 - approves the installation team (Roger and Steve) hauling the 3rd box
062505 - received from DHL off-site.
062507 -  ..
062508 - Thanked Rocio for timely resolution of issue.
062509 -
062511 -  ..
0626 -
0627 -
0628 - 1153
0629 -
062901 - Installation Problems with New LG Washer Dryer
062902 -
062903 -
062904 -    1.  "Stacking unit" - Roder and Steven reported that LG did not
062905 -        ship this for the new washer dryer.  They opened the 3rd box to
062906 -        check for the stacking unit, but found it contains pedistals,
062907 -        which conflicts with requirements for this installation.
062909 -         ..
062910 -        Roger proposed that interim solution is to use the white
062911 -        stacking unit from the existing equipment, until LG can ship
062912 -        equipment with the correct color; reported to Danielle below.
062913 -        ref SDS 0 PQ4T
062915 -         ..
062916 -    2.  Door swing for the washer and dryer are opposite: washer swings
062917 -        left, the dryer swings right.
062919 -         ..
062920 -        Doors need to both swing the same way, and this should be from
062921 -        left to right facing the unit, which requires hinges on left
062922 -        side.  The door swings correctly for the dryer, but not the
062923 -        washer.  This presents a problem in the laundry room, because
062924 -        cloths have to be lifted from the laundry basket over the door
062925 -        to get them into the tub.
062927 -         ..
062928 -    3.  Plastic bag missing with strap and magnet (or suction cup) to
062929 -        fasten the operating manuals (or possibly Quick Reference
062930 -        Guides) to the sides of the washer and dryer for convenient
062931 -        storage and reference.
062932 -
062933 -
062934 -
062936 -  ..
0630 -
0631 -
0632 - 1202
0633 -
063301 - Called Danielle and left message of new issue, and that plan is for
063302 - LG to order the correct stacking unit, which can be installed at a
063303 - later date.
063304 -
063305 -
063307 -  ..
0634 -
0635 -
0636 - 1223
0637 -
063701 - Work completed.
063703 -  ..
063704 - Started a load of laundry for a test run.
063706 -  ..
063707 - Steven said the team does not have enough time to observe the first
063708 - washing test.
063710 -  ..
063711 - He said that testing shows the washer dispenses water correctly, and
063712 - that the dryer runs correctly.
063714 -  ..
063715 - Steven requested signature of CV Appliance work order showing
063716 - completion of the project.  He advised that customers do not get a
063717 - copy of what is signed.
063719 -  ..
063720 - Noted irregularity requesting signature without providing a copy of
063721 - the document will cause any subsequent issues on what was done and
063722 - correctness will be resolved against CV Appliance.
063724 -  ..
063725 - Roger and Steven loaded the existing washer and dryer, and the wooden
063726 - shipping crates in the garage onto the CV Appliance truck.
063728 -  ..
063729 - After CV Appliance left, documents that list installation requirements
063730 - were found on the laundry room counter.  This includes owner operating
063731 - manuals.  For some reason, LG did not provide plastic containers with
063732 - a plastic strap and magnet that fastens the manuals to the side of the
063733 - washer and dryer, as was done with the prior units.  Did not notice
063734 - this until after Roder and Steven had left, so could not use the
063735 - aparatus from the prior unit.
063736 -
063738 -  ..
0638 -
0639 -
0640 - 1325
0641 -
064101 - The installation check list does not have a check on leveling the
064102 - unit.  This was a problem with the prior unit that caused the washer
064103 - door to swing wide open when not fully closed, and so prevented airing
064104 - out the tub after a wash cycle, reported on 090713. ref SDS 5 OJ7M
064105 - This was later fixed by LG repairman on 090722. ref SDS 8 GZ9L
064107 -  ..
064108 - The door for the new washer also swings full open, as occurred with
064109 - the prior unit.
064110 -
064111 -            [...below, further testing indicates LG changed the design,
064112 -            so that the washer door swing is not a problem. ref SDS 0
064113 -            9R3P
064115 -  ..
064116 - Called CV Appliance.
064117 -
064118 -            800 404 1997
064120 -             ..
064121 -            209 337-1001                                               P
064123 -  ..
064124 - Talked to Vicki.
064126 -  ..
064127 - Asked to have Roger and Steven return and correct the problem.
064129 -  ..
064130 - Vicki put the call on hold.
064131 -
064133 -  ..
0642 -
0643 -
0644 - 1328
0645 -
064501 - Vicki came back online.
064502 -
064503 - She said that neither Roger nor Steven are answering cell phone
064504 - calls.  She will keep trying to make contact and arrangements to
064505 - solve the problem.
064507 -  ..
064508 - Vicki will call back to advise CV Appliance plans for correcting the
064509 - problem.
064510 -
064511 -            [...below, further testing indicates LG changed the design,
064512 -            so that the washer door swing is not a problem. ref SDS 0
064513 -            9R3P
064514 -
064515 -
064517 -  ..
0646 -
0647 -
0648 - 1329
064901 -  ..
064902 - Model and Serial Numbers for New LG Washer Dryer
064903 -
064904 - After 1st test load of laundry completed got product identification,
064905 - which is on the door inside the washer.
064907 -  ..
064908 - Model and serial numbers....
064909 -
064910 -         LG Washer serial number...
064911 -
064912 -              912KWDJ00026
064913 -
064914 -         LG Washer Model...
064916 -               ..
064917 -              WM3435VS
064919 -          ..
064920 -         LG Dryer serial number...
064922 -               ..
064923 -              011KWWZ00001
064925 -          ..
064926 -         LG Dryer Model...
064927 -
064928 -              RV1335VS
064929 -
064930 -
064932 -  ..
0650 -
0651 -
0652 - 1339
0653 -
065301 - Washer Door Swings Open But Also Stays Ajar to Air Out the Washer
065302 -
065303 - After getting serial and model numbers from the new equipment,
065304 - noticed that the design for the new washer is different from the
065305 - prior model.  There is a place along the route of the door swing
065306 - where the door does swing fully open.  But, near the closed position,
065307 - the door will hold the position sufficient for the washer to dry out
065308 - after a wash cycle.
065310 -  ..
065311 - Therefore, called CV Appliance again.
065313 -  ..
065314 - Talked to Ellison.
065316 -  ..
065317 - Decided to cancel the request for Roger and Steven to return and level
065318 - the washer, per above, ref SDS 0 PR5W, since door seems to work okay
065319 - for airing out the washer tub, regardless of not being perfectly
065320 - level.
065321 -
065322 -
065323 -
065325 -  ..
065326 - Evaluation New LG Washer Dryer Compared to Prior Appliances
065327 -
065328 -
065329 -    1.  During the wash cycle, seems the washing operation is quieter
065330 -        than the prior unit, although the prior unit was much quieter
065331 -        than prior washing machines.
065333 -         ..
065334 -    2.  Cleaning and energy consumption were very effective for the
065335 -        prior unit, reported on 090713. ref SDS 5 XL6I  After washing
065336 -        one test load, seems like the new washer dryer perform to the
065337 -        level of the prior unit, which is excellent.
065339 -         ..
065340 -    3.  Launching the dryer (stacked on top of the washer, as with the
065341 -        prior configuration) takes a good bit more force to press the
065342 -        2nd button than was required for the pior unit.  As a result,
065343 -        Millie needs a foot stool to stand tall enough to reach the
065344 -        button and apply sufficient force to start the dryer.   We
065345 -        moved the small chair next to the telephone in the dining room
065346 -        into the laundry room to facilitate starting the dryer.
065348 -         ..
065349 -    4.  Black lettering on a dark background makes the dial categories
065350 -        more difficult to see than on the prior unit that had black
065351 -        lettering on a white background.
065353 -         ..
065354 -    5.  The LCD diagnostic panel has a few minor issues compared with
065355 -        the prior washer and dryer...
065357 -         ..
065358 -    6.  Time remaining for both the washer and dryer cycles are
065359 -        displayed in an LCD about 2.5" high and 4" wide, along with
065360 -        other data.  As a result, the only way to recognize time
065361 -        remaining in a cycle is by standing directly in front of the
065362 -        unit.  With the prior washer and dryer, time remaining could be
065363 -        recognized 6' to 8' away while walking past the laundry room
065364 -        into the kitchen, and glancing at an angle, because time was
065365 -        displayed with bright yellow characters on a black background
065366 -        which provided a much stronger contrast than the new design.
065367 -        Since time remaining on a wash or dry cycle is the most useful
065368 -        diagnostic, the prior time display design was more convenient.
065370 -         ..
065371 -    7.  Laundry room has low intensity (energy saving) light.  To see
065372 -        descriptions on either side of the 2.5" x 4" LCD panel display
065373 -        requires using a flashlight.
065374 -
065375 -
065376 -
065377 -
065378 -
065379 -
065380 -
065381 -
065382 -
065383 -
0654 -