CONTACTS 

SUBJECTS
LG Washer Dryer Installation CV Appliance Failed 1-man Crew Insuffic

3303 -
3303 -    ..
3304 - Summary/Objective
3305 -
330501 - Follow up ref SDS 21 0000, ref SDS 20 0000,.
330502 -
330503 -
330504 -
330505 -
330506 -
330508 -  ..
3306 -
3307 -
3308 - Background
3309 -
330901 - LG Offers Free Upgrade Washer Dryer to Field Test Improvements
330902 -
330903 - Follow up ref SDS 19 IR6G, ref SDS 18 IR6G.
330904 -
330905 - On 091203 0803 Danielle called and advised that the new upgraded LG
330906 - washer and dryer will be shipped next week.  Danielle expects delivery
330907 - and installation will occur the following week.  Millie received a
330908 - letter confirming LG plans to deliver upgraded equipment for field
330909 - testing. ref SDS 13 IR6G  LG did not confirm shipping dates.
330910 - ref SDS 13 JM4O
330912 -  ..
330913 - On 091204 1037 this morning, Millie sent a letter to LG asking for
330914 - shipping dates. ref SDS 14 PPVW
330916 -  ..
330917 - On 091204 1037 at 1143 Danielle disclosed expected shipping date from
330918 - factory to LG warehouse in Alabama is 091208, ref SDS 14 4Q4F; shipping
330919 - to California and deliver to Millie is pending. ref SDS 14 Z16V
330921 -  ..
330922 - On 091211 1222 Danielle called and advised that LG factor has shipped
330923 - upgrade washer and dryer directly to Millie, and so may arrive today.
330924 - ref SDS 15 PPVW
330926 -  ..
330927 - On 091214 1532 DHL called and left message that delivery of LG washer
330928 - and dryer could not be made because nobody was home; will try again on
330929 - 091215. ref SDS 16 PPVW
330931 -  ..
330932 - On 091216 DHL delivered crates for LG washer and dryer.  The crates
330933 - would not fit through the door, so DHL stored them in the garage for
330934 - the next step of installation.  This requires parking the car in the
330935 - driveway outsite. ref SDS 18 PPVW
330937 -  ..
330938 - On 091222 0820 called LG to schedule installation washer dryer.
330939 - ref SDS 19 PPVW
330941 -  ..
330942 - On 091223 0633 letter to LG confirms planning for CV Appliance 2-man
330943 - crew to install washer dryer on 091223 1100 - 1500. ref SDS 20 PPVW
330945 -  ..
330946 - On 091223 1536 Rocio letter confirms CV Appliance scheduled to install
330947 - LG washer dryer on 091226. ref SDS 21 KL7G
330949 -  ..
330950 - On 091226 1137 CV Appliance arrives with only 1-man crew; cannot
330951 - perform the work, must re-schedule using 2-man crew. ref SDS 0 009C
330952 -
330953 -
330955 -  ..
3310 -
3311 -
3312 - Progress
3313 -
331301 - Installation Fails Need 2-Man Crew Must Re-schedule
331302 -
331303 - Ricco arrives, implementing Rocio's letter on scheduling CV Appliance
331304 - to install LG washer dryer today, and reported on 091223 1149.
331305 - ref SDS 21 KL7G
331307 -  ..
331308 - He inspects the work and determines LG needs 2-man crew to dismantle
331309 - existing washer dryer, and install replacment units stacked
331310 - vertically, as planned with Whitney at CV Appliance on 091222,
331311 - ref SDS 19 E13H, and confirmed in the letter to LG the next day on
331312 - 091223 0633. ref SDS 20 PPVW
331314 -  ..
331315 - Ricco says there is nobody in the office on the weekends to fix
331316 - mistakes.   He feels the only remedy in this case is for him to file a
331317 - report on Monday, then the CV team will schedule installation again
331318 - for another date with the 2-man crew, as shown in the customer's
331319 - letter on 091223 0633. ref SDS 20 PPVW
331320 -
331321 -        [On 091228 0102 letter to LG and CV Appliance requests
331322 -        expedite installation of washer and dryer, ref SDS 23 009C,
331323 -        and asks about disposition of existing washer and dryer;
331324 -        daughter willing to take possession that will save LG
331325 -        expense of handling, demmurage, and shipping. ref SDS 23
331326 -        EP8T
331327 -
331328 -
331330 -  ..
3314 -
3315 -
3316 - 1153
3317 -
331701 - Called CV at...
331702 -
331703 -                800 404 1997
331705 -  ..
331706 - Got a recording saying CV has nobody available on the weekend to fix
331707 - mistakes, so the customer has to absorb consequences.
331708 -
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3318 -