CONTACTS 

SUBJECTS
LG Washer Dryer Schedule Install 091226 CV Appliance Upgrade Ordered

3103 -
3103 -    ..
3104 - Summary/Objective
3105 -
310501 - Follow up ref SDS 20 0000. ref SDS 19 0000.
310502 -
310503 -
310504 -
310506 -  ..
3106 -
3107 -
3108 - Background
3109 -
310901 - LG Offers Free Upgrade Washer Dryer to Field Test Improvements
310902 -
310903 - Follow up ref SDS 20 IR6G, ref SDS 19 IR6G.
310904 -
310905 - On 091203 0803 Danielle called and advised that the new upgraded LG
310906 - washer and dryer will be shipped next week.  Danielle expects delivery
310907 - and installation will occur the following week.  Millie received a
310908 - letter confirming LG plans to deliver upgraded equipment for field
310909 - testing. ref SDS 13 IR6G  LG did not confirm shipping dates.
310910 - ref SDS 13 JM4O
310912 -  ..
310913 - On 091204 1037 this morning, Millie sent a letter to LG asking for
310914 - shipping dates. ref SDS 14 PPVW
310916 -  ..
310917 - On 091204 1037 at 1143 Danielle disclosed expected shipping date from
310918 - factory to LG warehouse in Alabama is 091208, ref SDS 14 4Q4F; shipping
310919 - to California and deliver to Millie is pending. ref SDS 14 Z16V
310921 -  ..
310922 - On 091211 1222 Danielle called and advised that LG factor has shipped
310923 - upgrade washer and dryer directly to Millie, and so may arrive today.
310924 - ref SDS 15 PPVW
310926 -  ..
310927 - On 091214 1532 DHL called and left message that delivery of LG washer
310928 - and dryer could not be made because nobody was home; will try again on
310929 - 091215. ref SDS 16 PPVW
310931 -  ..
310932 - On 091216 DHL delivered crates for LG washer and dryer.  The crates
310933 - would not fit through the door, so DHL stored them in the garage for
310934 - the next step of installation.  This requires parking the car in the
310935 - driveway outsite. ref SDS 18 PPVW
310937 -  ..
310938 - On 091222 0820 called Danielle at LG to coordinate installation of
310939 - wahser dryer upgrade for field testing new design. ref SDS 19 E13H
310940 - Received call from Whitney advising that LG Appliance schedules 2-man
310941 - crew for installation of LG washer dryer on 091226. ref SDS 19 OL8I
310943 -  ..
310944 - On 091223 0633 letter to LG confirms plans for CV Appliance to install
310945 - new washer dryer upgrade on 091226. ref SDS 20 PPVW
310947 -  ..
310948 - On 091223 1149 Rocio calls and schedules installation of LG washer
310949 - dryer on 091226 between 1100 - 1500. ref SDS 0 PPVW
310950 -
310951 -
310953 -  ..
3110 -
3111 -
3112 - Progress
3113 -
311301 - Received call from Rocio at CV Appliance, following up the call from
311302 - Whitney yesterday on 091222 0820, ref SDS 19 OL8I, and the letter to
311303 - LG earlier this morning confirming CV Appliance plans, reported on
311304 - 091223 0633. ref SDS 20 PPVW
311306 -  ..
311307 - Rocio said that she is working on scheduling the work for LG, and
311308 - will call back later with the time for the work on 091226.
311309 -
311311 -  ..
3114 -
3115 -
3116 - 1205
3117 -
311701 - Rocio called back.
311702 -
311703 - She asked for scope of work.  Rocio advised that LG usually ships
311704 - product to CV Appliance, and CV Appliance then delivers and installs
311705 - the eequipment.
311707 -  ..
311708 - Explained that in this case, LG shipped appliances directly to the
311709 - customer, reported on 091211 1202. ref SDS 15 PPVW  The new LG washer
311710 - dryer upgrade was received via DHL on 091216 1537. ref SDS 18 PPVW
311712 -  ..
311713 - Reviewed scope of work requires 2-man crew, confirmed in the letter to
311714 - LG earlier this morning on 091223 0633. ref SDS 20 PPVW
311716 -  ..
311717 - Rocio will send a letter confirming CV Appliance schedule to perform
311718 - the work on 091226 between 1100 - 1500.
311719 -
311721 -  ..
3118 -
3119 -
3120 - 1316
3121 -
312101 - Received letter from Rocio confirming CV Appliance work schedule...
312102 -
312103 -    1.  Subject: INSTALLATION APPT FOR 12/26/09
312104 -        Date: Wed, 23 Dec 2009 15:15:10 -0500
312108 -         ..
312109 -    2.  Hi,
312111 -         ..
312112 -    3.  This is Rocio at CV Appliance confirming your appointment for
312113 -        Saturday 12/26/09. You're on the schedule between 11am-3pm.
312114 -        For any questions you can call 800-404-1997.
312116 -  ..
312117 - Rocio's letter aligns with the call this morning, per above,
312118 - ref SDS 0 PPVW, and responding to the letter Millie submitted to LG
312119 - and CV Appliance earlier this morning, reported on 091223 0633.
312120 - ref SDS 20 PPVW
312121 -
312122 -            [On 091226 1137 installation failed because CV Appliance
312123 -            sent 1-man crew. ref SDS 21 009C
312125 -             ..
312126 -            [On 091228 0102 letter to LG and CV Appliance requests
312127 -            expedite installation of washer and dryer, ref SDS 22 009C,
312128 -            and asks about disposition of existing washer and dryer;
312129 -            daughter willing to take possession that will save LG
312130 -            expense of handling, demmurage, and shipping. ref SDS 22
312131 -            EP8T
312133 -  ..
312134 - Rocio's letter concludes...
312135 -
312136 -        Thank you,
312137 -        Rocio
312138 -        CV Appliance
312139 -
312140 -
312141 -
312142 -
312143 -
312144 -
312145 -
3122 -