CONTACTS 

SUBJECTS
Washer Dryer LG WM3435VS and LG RV1335VS Upgrade for Field Test and

3403 -
3403 -    ..
3404 - Summary/Objective
3405 -
340501 - Follow up ref SDS 19 0000. ref SDS 18 0000.
340502 -
340503 -
340504 -
340506 -  ..
3406 -
3407 -
3408 - Background
3409 -
340901 - LG Offers Free Upgrade Washer Dryer to Field Test Improvements
340902 -
340903 - Follow up ref SDS 19 IR6G, ref SDS 18 IR6G.
340904 -
340905 - On 091203 0803 Danielle called and advised that the new upgraded LG
340906 - washer and dryer will be shipped next week.  Danielle expects delivery
340907 - and installation will occur the following week.  Millie received a
340908 - letter confirming LG plans to deliver upgraded equipment for field
340909 - testing. ref SDS 13 IR6G  LG did not confirm shipping dates.
340910 - ref SDS 13 JM4O
340912 -  ..
340913 - On 091204 1037 this morning, Millie sent a letter to LG asking for
340914 - shipping dates. ref SDS 14 PPVW
340916 -  ..
340917 - On 091204 1037 at 1143 Danielle disclosed expected shipping date from
340918 - factory to LG warehouse in Alabama is 091208, ref SDS 14 4Q4F; shipping
340919 - to California and deliver to Millie is pending. ref SDS 14 Z16V
340921 -  ..
340922 - On 091211 1222 Danielle called and advised that LG factor has shipped
340923 - upgrade washer and dryer directly to Millie, and so may arrive today.
340924 - ref SDS 15 PPVW
340926 -  ..
340927 - On 091214 1532 DHL called and left message that delivery of LG washer
340928 - and dryer could not be made because nobody was home; will try again on
340929 - 091215. ref SDS 16 PPVW
340931 -  ..
340932 - On 091216 DHL delivered crates for LG washer and dryer.  The crates
340933 - would not fit through the door, so DHL stored them in the garage for
340934 - the next step of installation.  This requires parking the car in the
340935 - driveway outsite. ref SDS 18 PPVW
340937 -  ..
340938 - On 091222 0820 called Danielle at LG to coordinate installation of
340939 - wahser dryer upgrade for field testing new design. ref SDS 19 E13H
340940 - Received call from Whitney advising that LG Appliance schedules 2-man
340941 - crew for installation of LG washer dryer on 091226. ref SDS 19 OL8I
340943 -  ..
340944 - On 091223 0633 letter to LG confirms plans for CV Appliance to install
340945 - new washer dryer upgrade on 091226. ref SDS 0 PPVW
340946 -
340947 -
340949 -  ..
3410 -
3411 -
3412 - Progress
3413 -
341301 - Submitted letter to LG confirming schedule for installing the LG
341302 - washer and dryer upgrade...
341303 -
341304 -    1.  Subject: LG Washer Dryer Installation Scheduled Saturday Dec 26 - Thanks
341305 -        Date: Wed, 23 Dec 2009 06:39:25 -0800
341312 -         ..
341313 -    2.  Yesterday afternoon about 1700, Whitney called and scheduled
341314 -        installation this Saturday on Dec 26th.  Whitney asked if the
341315 -        project requires a 2-man crew, and this was confirmed,
341316 -        ref SDS 19 OL8I, since the level of effort is identical to
341317 -        prior installation of the units being replaced, reported on
341318 -        090713. ref SDS 5 IR6G
341320 -         ..
341321 -    3.  Whitney further confirmed the scope of work to remove the
341322 -        existing LG washer dryer, un-crate and install the new units,
341323 -        and hall away the prior unit and shipping crates.  There is
341324 -        also a 3rd box that was shipped, evidently containing pedestals
341325 -        for the new washer and dryer, which are not required in this
341326 -        case, and so this crate will be hauled away by the installation
341327 -        team.
341328 -
341329 -            [On 091223 1149 Rocio called confirmed CV Appliance
341330 -            scheduled install LG washer dryer on 091226 1100 - 1500.
341331 -            ref SDS 20 PPVW
341333 -             ..
341334 -            [On 091223 1149 Rocio's letter confirms telecon schedule
341335 -            install LG washer dryer on 091226 1100 - 1500. ref SDS 20
341336 -            KL7G
341338 -             ..
341339 -            [On 091226 1137 installation failed because CV Appliance
341340 -            sent 1-man crew. ref SDS 21 009C
341342 -             ..
341343 -            [On 091228 0102 letter to LG and CV Appliance requests
341344 -            expedite installation of washer and dryer, ref SDS 22 IZ6Y,
341345 -            and asks about disposition of existing washer and dryer;
341346 -            daughter willing to take possession that will save LG
341347 -            expense of handling, demmurage, and shipping. ref SDS 22
341348 -            IZ8R
341350 -         ..
341351 -    4.  At this time, I don't have documentation on this transaction
341352 -        identifying product serial numbers, terms and conditions, etc.
341353 -        There was no bill of lading received with the units.  I assume
341354 -        there will be serial numbers on the units after the wooden
341355 -        crating is removed, however, I would like documentation from LG
341356 -        on this [transaction to field test LG wahser dryer updgraded
341357 -        appliances requested by LG on 091105 0915. ref SDS 11 004P].
341358 -
341359 -            [On 091228 0817 Danielle responds to Millie's request for
341360 -            LG documentation on the washer dryer upgrade transaction,
341361 -            and requests Millie submit the serial and model numbers on
341362 -            the new washer dryer for LG's records. ref SDS 23 009C
341364 -         ..
341365 -    5.  Thanks very much
341367 -         ..
341368 -    6.  Happy Holidays!!
341369 -
341376 -
341377 -
341378 -
341379 -
341380 -
341381 -
3414 -