CONTACTS 
0201 - Home Depot 0634
020101 - Mr. Wayne Birchette
020102 - Appliance Specialist
020104 - Appliance Department
0203 - LG Electronics Alabama, Inc
020301 - Ms. Danielle Long; CAG Planner
020303 - Customer Resolution Team

SUBJECTS
Washer Dryer LG WM3435VS and LG RV1335VS Upgrade for Field Test and

2403 -
2403 -    ..
2404 - Summary/Objective
2405 -
240501 - Follow up ref SDS 18 0000. ref SDS 17 0000.
240502 -
240503 -
240504 -
240505 -
240506 -
240507 -
240509 -  ..
2406 -
2407 -
2408 - Background
2409 -
240901 - LG Schedules Washer Dryer Installation Dec 26 for Field Test
240902 -
240903 - Follow up ref SDS 18 IR6G, ref SDS 17 IR6G.
240904 -
240905 - On 091203 0803 Danielle called and advised that the new upgraded LG
240906 - washer and dryer will be shipped next week.  Danielle expects delivery
240907 - and installation will occur the following week.  Millie received a
240908 - letter confirming LG plans to deliver upgraded equipment for field
240909 - testing. ref SDS 13 IR6G  LG did not confirm shipping dates.
240910 - ref SDS 13 JM4O
240912 -  ..
240913 - On 091204 1037 this morning, Millie sent a letter to LG asking for
240914 - shipping dates. ref SDS 14 PPVW
240916 -  ..
240917 - On 091204 1037 at 1143 Danielle disclosed expected shipping date from
240918 - factory to LG warehouse in Alabama is 091208, ref SDS 14 4Q4F; shipping
240919 - to California and deliver to Millie is pending. ref SDS 14 Z16V
240921 -  ..
240922 - On 091211 1222 Danielle called and advised that LG factor has shipped
240923 - upgrade washer and dryer directly to Millie, and so may arrive today.
240924 - ref SDS 15 PPVW
240926 -  ..
240927 - On 091214 1532 DHL called and left message that delivery of LG washer
240928 - and dryer could not be made because nobody was home; will try again on
240929 - 091215. ref SDS 16 PPVW
240931 -  ..
240932 - On 091216 DHL delivered crates for LG washer and dryer.  The crates
240933 - would not fit through the door, so DHL stored them in the garage for
240934 - the next step of installation.  This requires parking the car in the
240935 - driveway outsite. ref SDS 18 PPVW
240937 -  ..
240938 - On 091222 0820 called Danielle at LG to coordinate installation of
240939 - wahser dryer upgrade for field testing new design. ref SDS 0 E13H
240940 - Received call from Whitney advising that LG Appliance schedules
240941 - installation on 091226. ref SDS 0 OL8I
240942 -
240944 -  ..
2410 -
2411 -
2412 - Progress
2413 -
241301 - Called and left another message for Danielle.
241302 -
241304 -  ..
2414 -
2415 -
2416 - 1032
2417 -
241701 - Called LG Service Department.
241702 -
241703 - Talked to Jane.
241705 -  ..
241706 - Explained requirement for 2-man crew to install LG washer and dryer
241707 - for field testing upgraded appliances.
241709 -  ..
241710 - Jane took down the model numbers of the washer and dryer being
241711 - replaced.
241712 -
241713 -
241715 -  ..
2418 -
2419 -
2420 - 1037
2421 -
242101 - Jane puts call on hold to investigate.
242102 -
242104 -  ..
2422 -
2423 -
2424 - 1048
2425 -
242501 - Jane said she talked to Danielle's supervisor.  The supervisor said
242502 - Danielle is on the job today, and will call back later to coordinate
242503 - installation.
242504 -
242506 -  ..
2426 -
2427 -
2428 - 1245
2429 -
242901 - Danielle called back.  She apologized for delay installing the LG
242902 - washer dryer delivered to the customer on 091216. ref SDS 18 PPVW
242904 -  ..
242905 - She has talked to CV Appliance, and understands CV will notify the
242906 - customer later today on scheduling installation of the LG washer dryer
242907 - upgrade.
242908 -
242910 -  ..
2430 -
2431 -
2432 - 1708
2433 -
243301 - CV Appliance Schedules Install Washer Dryer 091226 2-man Crew
243302 -
243303 - Whitney called with CV appliance.
243304 -
243305 - She scheduled installation of the LG washer dryer on 091226.
243307 -  ..
243308 - Whitney asked if the work requires a 2-man crew.
243310 -  ..
243311 - Reviewed scope of work for a 2-man crew to dismantle LG washer dryer
243312 - installed on 090713, and install the new washer dryer. ref SDS 5 IR6G
243313 -
243314 -        [On 091223 0633 letter to LG confirms schedule for CV Appliance
243315 -        to send a 2-man crew to install the new washer dryer on 091226.
243316 -        ref SDS 19 XA4X
243318 -         ..
243319 -        [On 091223 1149 Rocio called confirmed CV Appliance
243320 -        scheduled install LG washer dryer on 091226 1100 - 1500.
243321 -        ref SDS 20 PPVW
243323 -         ..
243324 -        [On 091223 1149 Rocio's letter confirms telecon schedule
243325 -        install LG washer dryer on 091226 1100 - 1500. ref SDS 20
243326 -        KL7G
243328 -         ..
243329 -        [On 091226 1137 installation failed because CV Appliance sent
243330 -        1-man crew. ref SDS 21 009C
243332 -         ..
243333 -        [On 091228 0102 letter to LG and CV Appliance requests expedite
243334 -        installation of washer and dryer, ref SDS 22 IZ6Y, and asks
243335 -        about disposition of existing washer and dryer; daughter
243336 -        willing to take possession that will save LG expense of
243337 -        handling, demmurage, and shipping. ref SDS 22 IZ8R
243339 -  ..
243340 - The new units were shipped in wood crates, and are stored in the
243341 - garage, about 10 feet from installation location on the ground floor
243342 - of the house.  They need to be uncrated and stacked in the same way as
243343 - the existing system.  A third box is in the dining room, and evidently
243344 - contains "pedistals, which are not needed in this case, and so need to
243345 - be hauled away, along with the existing LG washer dryer being replaced
243346 - by the new upgraded units.
243348 -  ..
243349 - Whitney will submit a letter confirming CV Appliance to perform
243350 - installation with a 2-man crew on 091226.
243351 -
243362 -
243363 -
243364 -
243365 -
243366 -
243367 -
243368 -
243369 -
2434 -